# Page 2 | Powerfleet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Powerfleet the right Fleet Management solution for you? Explore 291 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/266387/PowerFleet/reviews --- Powerfleet 3.8 (291) [View alternatives](https://www.capterra.com/p/266387/PowerFleet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 2 - Reviews of Powerfleet ## Showing most helpful reviews Showing 26-50 of 291 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer SHOP MANAGER Construction Used the software for: 2+ years ### "POWER FLEET GPS REVIEW" August 19, 2025 5.0 Overall, our experience with Power Fleet, has been good. I have been working with my Rep to try and keep everything user friendly for what I need. And the cost, compared to other GPS equipment, is considerably cheaper. Together we will overcome whatever challenges that arise in the new future. Pros The best part of Power Fleet is the overall value for the money. With all the features, location tracking, engine hours, the AEMP program that allowed me to add my equipment to the website, it is all good. Any problems are usually addressed in quick response time. The communication with my Rep is always on point. Cons One set back is the website, for reports, is Not very user friendly. I have to configure a few times to get what I need or call my Rep and ask her to run it for me. Then there is the contract and cancellation process. When we sell, or return, do not own something anymore it takes some time for it to leave my asset list. If the owner logs in, he asks why equipment is still there we do not have anymore. Reason for choosing Powerfleet We have been with, now Power Fleet, since the old Trimble days. Pulse, and everything else that has come along since I started working with this in 2006. Review Source RS Regan S. owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "BE AWARE!!!" January 10, 2025 1.0 SOMEWHERE FAR BELOW POOR. Bad equipment. Worse service. Very shady, underhanded business practices to top it off. Pros Started with Big Road and "upgraded" to Fleet Complete. Bad choice! Cons BE AWARE!!! Along with below average hardware and software and poor customer service they are also a predatory company as we have just experienced. We signed a 3 year contract in May of 2021. We experienced a continual decline in the reliability of their hardware. Our trucks had continual connection issues. Customer service continued to get worse. We decided to cancel service in May of 2024 when our contract expired. I called numerous times and could not speak with anyone at Fleet Complete about this. All of my calls went straight to voice mail. I left numerous messages with Fleet Complete that we were cancelling the service. NO PERSON CALLED BACK to walk us through the cancellation process. So I sent an email that we are cancelling service. Now, Fleet Complete now has sent a COLLECTION AGENCY AFTER US CLAIMING WE OWE AN "EARLY TERMINATION FEE." THEY CLAIM THAT IN OUR ORIGINAL CONTRACT THERE IS FINE PRINT THAT STATES THAT "WRITTEN CANCELLATION NOTICE IS NEEDED 60 DAYS BEFORE CONTRACT EXPRIES OR THE CONTRACT WILL RENEW AUTOMATICALLY FOR 3 MORE YEARS!!!!!" THIS IS PREDATORY IN NATURE AND SHOULD BE ILLEGAL!!!! BE VERY AWARE BEFORE YOU SIGN A CONTRACT WITH THIS COMPANY!!!! Review Source DC Daniel C. fleet manager Oil & Energy Used the software for: 2+ years ### "fleet manager" December 20, 2024 3.0 The experience with Fleet Complete was pretty good many years ago but in the last couple of years it was not the best. Pros Personalized customer service with one rep who helped us anytime we had an issue Cons The hardware MSG800 often failed and it took very long to get replaced by an installer Review Source Response from PowerFleet December 24, 2024 Thank you for sharing your experience. We’re glad to hear that our personalized support stood out and appreciate your honest feedback. Our team remains committed to continuously improving, and your insights help guide our efforts. We value your partnership and look forward to enhancing your experience further in the future. For support or any other inquiry, please contact us: https://www.fleetcomplete.com/company/contact/. BP Brittany P. manger Restaurants Used the software for: 1-2 years ### "An amazing Software to use" March 20, 2025 5.0 I have had an great experience with the software Pros This software is amazing it allows me to see where my fleet is atall times and monitor the drivers Cons Their customer service can do alot better when customers call in Review Source JB Jason B. Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great product" April 14, 2025 5.0 Great customer service, solid products. Have been using their services for a few months. No complaints. Pros Easy to use, intuitive interface, great customer service. Not a single issue until now. Will keep using them. Cons No problems yet. Everything is working as it should. Good interface, no errors, no issues whatsoever. Review Source SJ Sam J. Office Administrator Utilities Used the software for: 1-2 years ### "One of the Better Fleet Companies" August 30, 2024 4.0 Great experience using Fleet Complete. One of the better fleet-based organizations out there. I have used other ones and most of them are relatively similar, but this one definitely stands out. So easy to set up as well Pros I like all the features that are included like the tracking, the reminders, and even the warnings and speed limits you can set for your fleet. It keeps driving so much safer. It also makes it easier to schedule appointments for preventative maintenances Cons Sometimes the website can be a little difficult to navigate and the connections with the vehicle can be a little spotty sometimes, but overall it doesn't pose too much of an issue Review Source Response from PowerFleet December 24, 2024 Thank you for sharing your experience with us! We’re thrilled to hear how our features, like tracking, reminders, and safety alerts, have positively impacted your fleet operations. Your feedback on navigation and connectivity is greatly appreciated as we continuously work to improve. We’re delighted to be one of your top choices and look forward to supporting you even more in the future! Chisam R. Owner Consumer Services Used the software for: 2+ years ### "Sales Team Lied; Devices Stopped Working; Couldn't Cancel" August 2, 2024 1.0 Worst vendor I have worked with in all my years of business. I cannot recommend against them more highly. Horrendous experience. Pros Nothing. From Day 1, it did not have the functionality that was advertised. Cons The sales team lied through their teeth. I was told that I could either pay for the device up front or get the devices for free but sign a 3 year contract with an early termination fee. I chose to pay for the devices. However, in the fine print, they kept the early termination fee. The devices immediately did not have the abilities that were advertised. Support was no help. ~1.5 years in, devices stopped working one by one. Support was no help. When I tried to cancel, they wouldn't let me because I had an open support ticket (the fact that devices wouldn't work but they couldn't figure it out), so I was continually paying ~$340 / month even tho we transitioned to a different provider - because even the GPSs stopped working. Still got charged an early termination fee at the end of ~$1,400 even though I paid for the devices and was told I wouldn't and the only reason I was cancelling was because they did not work! Shameful. Support was horrible too, they would just transfer me to AT&T, which would transfer me back. Most recently, support calls won't even connect. It just asks for you to press a number for your desired language on repeat but never connects when you press it. Review Source Response from PowerFleet December 24, 2024 We truly value every customer’s insight and will use your feedback to drive future improvements. For immediate support, please visit our website to get in touch. GL GIRTS L. Fleet controller Construction Used the software for: 2+ years ### "Best service " July 26, 2024 5.0 Pros Technical solutions, technical support, customer service Cons The time it takes to create an individual solution. But the result is good. Switched from [Mapon](https://www.capterra.com/p/159116/Mapon/) Communication problems and problem-solving with the previous service provider. Review Source Response from PowerFleet December 24, 2024 We’re pleased our technical solutions, support, and customer service met your needs. We also appreciate your note on the time for individual solutions - your input helps us continue to refine our process. We’re honored you chose Fleet Complete and look forward to serving you even better in the future. MW Monica W. Owner Construction Used the software for: 2+ years ### "Dissatisfied customer " October 26, 2023 1.0 Frustrating and very disappointing Pros It is a great program when it works. We used it for 10 years + Cons The worst customer service. You can call in for help but the operator is limited with what they are able to do. They can escalate your issue to a level 2 but are unable to give you contact with who is working on your case. They will not fix anything they just open a ticket. Make you provided them with the serial numbers of the gps units, make you take pictures of everything and then close the case. So you have to start all over again. Misinformation by the manager handling Telus fleet complete account. They don’t stand behind their work.We have used fleet complete for over 10 years. We haven’t been able to use the maintenance feature that we have relied on in the past because they updated there system and lost years of historical maintenance information.Paying for 3 months of service that you are not receiving is frustrating and a breach of contract. Reason for choosing Powerfleet We have used fleet complete for a long time. We just were recommended to upgrade our equipment for free. Just plug it in and go the representative for fleet complete said. No additional charges. Review Source Response from PowerFleet December 24, 2024 Thank you for sharing your perspective as a longtime customer. We value your input and appreciate your loyalty. If you need any assistance, please visit our website to get in touch. TD Timothy D. President Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Terrible Product, Terrible Customer Service, Uncaring and Unresponsive to Valid Complaints" March 1, 2022 1.0 Inferior service, predatory practices. We started out using BigRoad, which was somewhere between bad and terrible. They up-sold us on their "improved" technology, which is Fleet Complete. We stupidly signed up. Paid thousands for our 25 trucks. The service was so bad we had drivers quitting. We would have drivers showing going from sleeper berth to driving / on-duty 30 or 40 times during a 10 hour break. FC seemed to think this was no big deal. When DOT inspectors roll their eyes or make a face when you tell them you have Fleet Complete, you know the problem goes much deeper than your own experience. I was told when we were talked into "upgrading" from BigRoad to Fleet Complete, that we were only committed to a single year at a time. The contract reads "3 Annually Terms" which I have never seen before on a contract, but given the verbal information I received, I took that to mean what I was verbally told, that I could cancel the contract at the end of any yearly period. I told Pros Telematics were decent. Likes the fact we could read fuel levels in each truck. Cons ELD would spontaneously show drivers moving from sleeper berth to driving 30 - 50 times in a 10 hour rest period. This created massive issues with drivers being angry about having to spend a half hour or more editing logs before they could drive. Issues with the ELD sending logs to inspectors. We had a truck put out of service once becasue the system wouldn't transfer logs. I called tech support and they gave the same canned response we always got when we called... "We are working to resolve the issue" Reason for choosing Powerfleet I was deceived by their marketing and frustrated with the service we had. Review Source sP sandra P. safety director Transportation/Trucking/Railroad Used the software for: 6-12 months ### "stock transport inc " October 29, 2019 1.0 absolutely horrible thus far. Pros I do like the software if it were fully and properly functionable however it is not... we have been with FC since may of 2019 and have had unbelievable issues. IFTA reporting issues. non working cameras, not properly tracking drivers with trucks, ODM reporting issues, other reporting issues. all issues have been sent to support over and over again and they never get fixed. at this point I feel like we were sold a faulty product. amongst things not working we got stuck paying for features that don't work or that are not of use to us. the people I work with directly that are assigned to my account are great but whomever they send higher up support tickets to seem to not know their own product or how to fix it. this switch to your software has been a major headache and has made my job very difficult on a daily level. Cons same as above, also it is very much so a hassle to have to use a different app for all the functions. due to this specifically (since we were not told they were all on different apps) we will be and have cut out a lot that we were wanting. having to use any different apps multiple times per day is not convenient for any driver. Alternatives considered [Platform Science](https://www.capterra.com/p/199538/Platform-Science/) Reason for choosing Powerfleet we were sold on the functions, cameras, easiness to use and pricing. Switched from [Platform Science](https://www.capterra.com/p/199538/Platform-Science/) needed to upgrade equipment and wanted cameras and were having some issues with the older units. Review Source Response from PowerFleet November 1, 2019 Hi Sandra! We're so sorry to hear about your experience so far and want to sincerely apologize for the service you've received.We've located your open tickets and have escalated your concerns to our management in Support. Someone will be giving you a call at the number we have on file for your account to discuss this further. If there's anything we can do in the meantime, please feel free to send an email to eCare@fleetcomplete.com so we can get you the assistance you need. We hope we can improve your relationship with us moving forward and encourage you to reach out if there's anything we can do for you to better achieve this. Thank you. SF Sean F. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Good product with intent " January 16, 2024 3.0 The good price isn’t worth the hassle. My over all experience was not great & I would recommend going with companies that have experience & smaller for this service this company is to big for just one his service my opinion if you want just elog services go elsewhere. Pros Good prices compared to other companies services. Cons It’s hard to get help with customer service nobody knows the right connection to transfer you for help it’s like they don’t even know the product they sell. Second when I no longer needed the service I tried to cancel it they didn’t & kept sending me a bill. I finally got them to cancel again lol then another bill came in saying early contract termination & equipment. Now that’s why I sold on the product no contract & I paid in two installments for the equipment then when I tried to contact the initial people that sold me the product which I asked over & over was there a contract just to double check what I read they assured me there wasn’t & I double checked again before signed no answer left VM’s no call back the good price isn’t worth the hassle. Switched from [Linxup](https://www.capterra.com/p/153863/Linxup-GPS-Tracking/) Way less effort then the back & fourth of a company that doesn’t seem to have there ducks in a row. Review Source Response from PowerFleet December 24, 2024 Thank you for sharing your perspective. We value your comments and take all feedback into account. If you need immediate assistance, please visit our website to get in touch. JC Jonathan C. Admin Package/Freight Delivery Used the software for: 2+ years ### "Worst app and Technical support ever seen" January 22, 2024 1.0 Unable to fix multiple problems in 3 weeks. Constenly have to repeat my problem to 3 members of their technical support and still no follow afterward. Just dont do business with them E-V-E-R. Pros Basically, only the ''new Hub''. Nothing more Cons The technology itself is way behind of the competition, the technical support was horrible and incompetent. Unable to fix multiple problem in 3 weeks. Constenly have to repeat my problem to 3 members of their technical support. Just dont do business with them E-V-E-R. Switched from [Geotab](https://www.capterra.com/p/18289/MyGeotab/) Because it way ahead of their technology Review Source Response from PowerFleet December 24, 2024 Thank you for taking the time to share your feedback. We value every perspective and will use this insight to keep refining our services. For immediate support, please visit our website to get in touch. JM John M. President Construction Used the software for: 2+ years ### "Great software with a major flaw recently added. Huge mistake by Fleet Complete" February 8, 2018 2.0 Client notification system is our main benefit now. We use to be able to check in on drivers while on the go but since Fleet Complete completely ruined their mobile app the service is nearly worthless to us. The new app looks like it was developed by someone with no experience whatsoever in mobile application development. Pros PC software is feature rich and we love the client (POI) notification system. It sends our clients an email every time a truck arrives and departs from our client's property. The tracking is very accurate and comes with a host of features like idle times, hard braking, harsh acceleration etc. This allows us to "fine tune" our drivers. Cons The main issue with Fleet Complete is they recently changed their mobile app and made it completely useless. Their previous mobile app worked well and allowed us to quickly check on our drivers while on the go. We could easily switch from truck to truck with just a few taps on our screen but not with this new software. The new app is nothing short of awful. (and that is being nice) We have asked them to bring back the old app but they outright refuse. Why on earth a company would take a perfectly good mobile app and revamp it into something worthless is beyond us. If you are a business owner that is hands on and on the go and need to check on drivers remotely then stay far away from Fleet Complete unless they bring back their old app. This has been such a huge disappointment I am now looking for new fleet tracking providers despite being a client of Fleet Complete for years. Someone in the office dropped the ball and made a very bad decision. I hope whomever made their mobile app so bad is quickly removed from the company and someone remakes it before they lose many clients. Review Source VR Verified Reviewer Manager Telecommunications Used the software for: 2+ years ### "Fleet..not so complete " October 30, 2019 3.0 Overall a decent experience, but value for money is where they lack… With the number of vehicles in our fleet we should have our issues resolved immediately Pros Ability to track and monitor assets and fleet - Speed, harsh breaking, Rapid acceleration are some of the options available. You can also do a breadcrumb trail monitor on assets to determine where they have gone and what route they took to get to their destinations Cons The mobile app is very clunky and buggy, often crashes and has not improved at all over the years. GPS system in the vehicle often gets unplugged by technicians and not reinstalled after service. Review Source Response from PowerFleet November 1, 2019 Hi there! Thank you for your review and feedback. We will be sure to share your thoughts with our team for consideration. Should you ever be experiencing issues with the mobile application or re-installing our devices, please get in touch with our Support department at 1-800-220-0779 ext. 2 or via email at support@fleetcomplete.com. We'd be more than happy to investigate. If there's anything else we can do to improve our system, please feel free to let us know at feedback@fleetcomplete.com. Thank you. AB Angel B. Manager Farming Used the software for: 1-2 years ### "Cannot cancel service" January 25, 2023 1.0 Horrible. No customer service. Cannot cancel service- have never been able to utilize service due to poor connectivity and overage use at time of connection. Have spoken to fleeet complete and ATT reps but no resolution. Continual billing with ABSOLUTELY NO SERVICES PROVIDED!!!! Pros None- nothing- have not been able to use service at all. Have been billed for almost one year and cannot cancel with ATT or Fleet Complete- each Fleet Complete rep says they’ll make a note. All ATT reps say they cannot cancel or that they’ll cancel and credit our account. Trackers have been suspended in hopes of waiting on cancellation but it never happens. We’re to the pony of seeking legal advice because there is no end to billing for a device we have NEVER USED!!! I have emails to verify all written communication. Cons Have tried cancelling this service through ATT & Fleet Complete numerous times via phone, email, and online. Review Source Response from PowerFleet December 24, 2024 Thank you for sharing your experience. We understand the need for clear resolution and want to ensure you receive the support you require. Please reach out through our website for further assistance. rE robert E. safety Construction Used the software for: 2+ years ### "Horrible Customer service" March 6, 2024 1.0 Its been horrible-I wouldn't tell my worst enemy to do business with them. Pros GPS info was accurate and timely .That's about it otherwise they are horrible Cons been trying to cancel for 6 months and they will not cancel. They say you have to talk to a retention team specialist before you can cancel but they never answer emails or phone calls. Review Source Response from PowerFleet December 24, 2024 We appreciate hearing from all of our customers and use every comment as an opportunity for improvement. We remain committed to delivering a better experience for everyone. For immediate support, please visit our website to get in touch. HK Henry K. President Environmental Services Used the software for: 2+ years ### "Still the Most Reliable and Accurate " July 1, 2020 3.0 Overall, I find the software to meet my expectations for my small fleet. I typically use it to keep track of the hours driven and review reports easily through excel. Pros I've used several fleet tracking softwares throughout the years and I've had issues with the complexities of the interface for users with smaller fleets. I find Fleet Complete to be the easiest to understand and even customize. Cons The customer support could be better. We have issues with one of our devices system went down. It took several phone calls and emails to get tech support to submit an actual ticket to get a technician to install a new device. We did receive a credit for the months it did not work. Review Source Response from PowerFleet July 3, 2020 Hi Henry! We appreciate the honest review and thank you for sharing your thoughts. While we're glad that you've found Fleet Complete to be a useful solution for your small fleet, we will definitely be looking into your interactions with our Support team to see how we can improve our services for you and our other users. You are always welcome to share your feedback with us, or request for Support tickets to be submitted on your behalf, by emailing feedback@fleetcomplete.com. Thank you for taking the time to provide your insight, which we will use to better enhance our services moving forward. JP Justin P. Safety Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Quick to sell you on no help to fix it " April 9, 2020 1.0 My whole personal experience with big road has been terrible from day one. every other day devices malfunction. Pros I guess the asset sensors, but who knows how accurate those thing are. Considering all the other problems I could care less about that Feature Cons Dash cameras seem to catch everything except crashes. 3 different incidents have happened to our drivers and not one was caught on camera. Good luck trying to get the footage from tech support. More than likely you will hear it has been escalated to tier 2 tech support where you will never hear about it again. By the way no one in tier 2 tech support will talk to you. Reason for choosing Powerfleet I guess because your sales people over promised, unfortunately they under delivered by a long shot. Review Source Response from PowerFleet April 17, 2020 Hi Justin! Thank you for bringing this to our attention. We're so sorry to hear of your experience with our VIsion product and the difficulty in reaching a resolution with our team. We've looked into your tickets and shared your feedback with our management. Someone from our Customer Success department will be giving you a call shortly to discuss this further and see how we can resolve this. If there's anything we can do in the meantime, please don't hesitate to call us at 1-800-220-0779 or email customersuccess@fleetcomplete.com for assistance. Our sincerest apologies once again. VR Verified Reviewer Rector Used the software for: Less than 6 months ### "We continually have software issues. Tech support advises us to reload the software, weekly!" March 8, 2018 3.0 Pros Different colors on maps for types of vehicles which is helpful in readily identifying the fleet. When I need it. I have to reload it. Not very dependable if takes such an effort! I haven't had this problem with other tracking packages we have used! They continually advise me to remove the software and reload it, but I have other things to do. I am going to have to look different supplier! Cons When I need it. I have to reload it. Not very dependable if takes such an effort! I haven't had this problem with other tracking packages we have used! They continually advise me to remove the software and reload it, but I have other things to do. I am going to have to look different supplier! When I need it. I have to reload it. Not very dependable if takes such an effort! I haven't had this problem with other tracking packages we have used! They continually advise me to remove the software and reload it, but I have other things to do. I am going to have to look different supplier! Review Source Response from PowerFleet March 16, 2018 Thank you for your honest feedback, we appreciate it. We continue to improve our software to match our customer needs. We do offer virtual training to ensure you get the most out of our products and to guide you through some of the processes involved, so please don't hesitate to reach out to us. https://www.fleetcomplete.com/en/support/training/ DS Daniel S. Safety Manager Construction Used the software for: 1-2 years ### "Safety Manager" October 6, 2023 5.0 Fleet Complete is an excellent company to work with. There fleet complete system is up and growing. They are willing to work thru any and all issues that come up. They will place a team on the issues and even a follow up from the \[sensitive content hidden\] of the company is heart warming and makes the customer feel great like part of the family. Thank you Fleet Complete for keeping my company fleet safe on the road and look forward to continue the relationship. Pros see overall experience and working directly with the \[sensitive content hidden\] of the company Cons I do not have any at this time and we are working thru questions Review Source Response from PowerFleet December 24, 2024 Thank you for sharing your experience! We’re pleased to hear you’ve felt supported and valued while working with our team. We appreciate your partnership and look forward to helping keep your fleet safe on the road. DH Daniel H. Vice President Construction Used the software for: 2+ years ### "Difficult to learn" October 30, 2019 3.0 Pros The tracking of our vehicles seems to be excellent. Virtually no dead zones and very accurate. Cons I just don't seem to be able to work the system as easy as I have done with others. Alternatives considered [GeoOp](https://www.capterra.com/p/132085/GeoOp/) Reason for choosing Powerfleet price Switched from [GeoOp](https://www.capterra.com/p/132085/GeoOp/) price Review Source Response from PowerFleet November 1, 2019 Hi Daniel! We appreciate the honest review of our system. We're sorry to hear you are having difficulty learning the full features and capabilities of Fleet Complete and will be reaching out to you to schedule some time with our Training team. We offer many webinars and would love to host you and your team. Thanks for taking the time to provide your feedback. DP Darren P. Business Analyst Utilities Used the software for: 6-12 months ### "Fleet Complete Delivers" September 27, 2019 4.0 Fleet Complete is an organization committed to customer service and overcoming any challenges thrown their way. Overall they have found ways to meet the challenges we have thrown at them. Pros Flexible configuration and event tracking has helped our company identify driver behavior challenges. The near by and trip reporting have been used to feed our work management system allowing for a more efficient use of our fleet. Cons With the proliferation of technology inside our units we need GPS hardware that can be married with other technology for one cellular network connection. Sharing a single standard modem for idle technologies, in cab laptops, GPS tracking, dash cam coaching and electronic logging devices is a must. Review Source Response from PowerFleet October 10, 2019 Hi Darren! Thank you for sharing your feedback with us. We are so thrilled to hear you are enjoying the Fleet Complete system and that it has been beneficial for your business needs. We are also pleased to hear you have had positive interactions with our team. Being customer-centric is one of the core values of our company, and we are proud that we've been able to provide you with service that reflects this value. Your feedback regarding the network connections will also be shared with our team for consideration. Thanks for taking the time to leave this excellent review. SF Sonali F. admin Accounting Used the software for: 6-12 months ### "NOT Recommended" November 5, 2019 1.0 Poor quality product and extremely poor customer service Pros The software is ok if only they can get it to function.... Cons I have been with FC since March of 2019 and have experienced unbelievable issues from reporting not properly tracking. All issues have been sent to support over and over AND OVER again and they never get resolved. I am being told they have recently switched to new software and are experiencing technical issues for the past three weeks..... they have been unable to complete a simple task as to add a number for tracking. Definitely a faulty product. Numerous support tickets are created and none resolved. Customer service lacks basic training in that they do not know their own product or how to fix it. Your new software has been a failure. Review Source Response from PowerFleet November 7, 2019 Hi Sonali! We're so sorry to hear about your experience and have located your open Support tickets in our database. We've escalated your concern to management and will have someone reach out to you as soon as possible to help. If there's anything we can do in the meantime to improve your experience, please get in touch with us at eCare@fleetcomplete.com. We're sincerely sorry for your understandable frustration and are hopeful we can resolve this for you. HN Hunter N. President Chemicals Used the software for: 1-2 years ### "Worst Product Ever" November 1, 2022 1.0 Fleet Complete is the worst company I've ever worked with. I have called multiple times and not a single time has someone answered the phone. I leave messages (as prompted) and there is never a call back. All I receive is an email thanking me for contacting Fleet Complete and a fake ticket number. This is a warning to anyone and everyone considering using their services. Once signed up, you will instantly regret it. You will receive horrible service and will go to the ends of the earth in an attempt to cancel your contract. If you are looking for GPS tracking capabilities, give your money to ANYONE BUT FLEET COMPLETE... Pros The initial set up was relatively easy... Cons The GPS location reporting was not accurate. Also, I could never get in touch with any customer service representative. There was no support available what-so-ever. Worst company I have ever worked with. Review Source Response from PowerFleet December 24, 2024 Thank you for sharing your perspective. We take all feedback into account and welcome you to reach out via our website if you’d like further assistance. We appreciate your time and value the opportunity to address your needs. Similar Products Featured