# Powerfleet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Powerfleet the right Fleet Management solution for you? Explore 291 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/266387/PowerFleet/reviews --- Powerfleet 3.8 (291) [View alternatives](https://www.capterra.com/p/266387/PowerFleet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Reviews of Powerfleet Ease of use 3.9 Customer Service 3.9 ## Pros and Cons in Reviews BP Brittany P mangerRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “This software is amazing it allows me to see where my fleet is atall times and monitor the drivers“ March 20, 2025 Jz Jeff z SHOP MANAGERConstruction, 201 - 500 employeesUsed the software for: More than 2 years. “Then there is the contract and cancellation process. When we sell, or return, do not own something anymore it takes some time for it to leave my asset list. If the owner logs in, he asks why equipment is still there we do not have anymore.“ August 19, 2025 JB Jason B ManagerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: Less than 6 months. “Easy to use, intuitive interface, great customer service.“ April 14, 2025 Chisam R OwnerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “Support was no help. When I tried to cancel, they wouldn't let me because I had an open support ticket (the fact that devices wouldn't work but they couldn't figure it out), so I was continually paying ~$340 / month even tho we transitioned to a different provider - because even the GPSs stopped working.“ August 2, 2024 DS Daniel S Safety ManagerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “They will place a team on the issues and even a follow up from the \[sensitive content hidden\] of the company is heart warming and makes the customer feel great like part of the family.“ October 6, 2023 Chisam R OwnerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “It just asks for you to press a number for your desired language on repeat but never connects when you press it.“ August 2, 2024 tc tonya c office managerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “Customer service has always helped me when there are technological issues I cannot resolve on my own.“ January 17, 2024 DC Daniel C fleet managerOil & Energy, 51 - 200 employeesUsed the software for: More than 2 years. “The hardware MSG800 often failed and it took very long to get replaced by an installer“ December 20, 2024 ## Showing most helpful reviews Showing 1-25 of 291 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tom M. Fleet Administrator Construction Used the software for: 6-12 months ### "Usage" November 1, 2019 4.0 Customer Support is great. Pros Very good reliability. Email reminders are great!!! Cons The mobile app was more user-friendly. Able to do everything on the mobile app. I wish when you plug the unit in the OBD2 scanner it pulled everything from the truck. No reason we should have to type vin, odometer, and what type of vehicle it is, Review Source Response from PowerFleet November 6, 2019 Hi Tom! Thank you for taking the time to review the Fleet Complete software. We're thrilled to know you are enjoying the many features of our system such as email reminders, as well as your interactions with our Support team. We'll be sharing your feedback regarding the mobile application with our team so that we know how to improve moving forward. Thanks again! KM Kevyn M. Fleet Manager Oil & Energy Used the software for: 1-2 years ### "Excellent and Invaluable Tool" October 24, 2019 5.0 Fleet Complete has been a great with aiding our company in dispatching our fleet efficiently and effectively while also allowing our staff to give accurate ETA's to our customers. Pros Ease of use is easily where Fleet Complete excels. All functions are easy to find and access. Cons When we first started using Fleet Complete there were regular service outages that were frustrating. Luckily, those outages are now few and far between. Alternatives considered [Geotab](https://www.capterra.com/p/18289/MyGeotab/) Reason for choosing Powerfleet The sales team from Telus and GoMobile were instrumental in our decision, along with the ability for us to partner with Fleet Complete on a month-to-month basis (no contract). Review Source Response from PowerFleet October 30, 2019 Hi Kevyn! Thanks for reviewing the Fleet Complete system. We're thrilled to hear that your experience with us has improved and apologize for any hiccups you may have encountered in the beginning of your service. We are always working to enhance our software for our users like yourself and are glad to have you on board. DG Daniel G. operations Oil & Energy Used the software for: 6-12 months ### "fleet complete " August 5, 2024 3.0 Fleet complete works for what it used for . Pros company vehicle tracking was very useful Cons sometimes it was hard to use the program Review Source Response from PowerFleet December 24, 2024 Thank you for sharing! We’re glad the tracking feature was helpful for your fleet, and we appreciate your support for Fleet Complete. ML Mark L. Mgmt Oil & Energy Used the software for: 1-2 years ### "Product Review" October 24, 2019 4.0 Overall experience is great. Pros Very user friendly after initial setup, lots of tabs and customizable options for assets and recourses. Cons Bread crumbs is a great option for checking on time frame of delivery and what not but the GPS needs work because there are whole sections missing from the recorded trip. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[EROAD](https://www.capterra.com/p/176956/EROAD/) Reason for choosing Powerfleet We chose fleet complete because of all the options in the customer portal that were available. We also chose because backed by At&T . Review Source Response from PowerFleet October 30, 2019 Hi Mark! We appreciate your honest feedback and will be sure to share your thoughts with our Engineers for consideration. If there's anything else we can do to improve our system and your experience, please feel free to let us know at feedback@fleetcomplete.com. Your feedback is valuable to the work we do day in and day out. Thanks for the review! MG Melissa G. Office Assistant Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Great GPS Service" October 24, 2019 5.0 I am able to see our fleet at anytime and we are more accurately tracking. Pros Very reliable/accurate GPS location. The "breadcrumb" feature is pretty awesome. Cons Some of the reporting software is not as simple as I thought Reason for choosing Powerfleet it seemed like a good system and the Customer Support we dealt with were extremely helpful. Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Verizon cut our service off without telling us and nobody contacted us and they were not helpful at all with trying to get us set back up. Review Source Response from PowerFleet October 30, 2019 Hi Melissa! Thank you for your honest feedback and review. We're pleased to hear you are enjoying the Breadcrumb feature of the Fleet Complete software. If you'd like any additional training on our Reporting modules, please feel free to email our Training department at training@fleetcomplete.com. We'd ove to host you and your team in one of our webinars to help get you more acquainted with the full features of our system. aW amanda W. office manager Consumer Services Used the software for: I used a free trial ### "Don't waste your time or money" September 26, 2019 1.0 Worst experience ever! if this is how the treat a new customer, i can just imagine how they treat the existing customers - Run and run fast - do not go with this company. Pros Nothing - never got to use it because they never processed our order in a timely fashion to be here when we on the date we discussed to have them installed. Cons The customer service, sales department, billing department are beyond awful.. None of them know what the other is doing... They will sell you a product, talk a great game but don't follow up to make sure it gets done... placed order on 16th, paid the shipping on the 18th... by the 24th - haven't heard anything so i call them to find out when the units would be shipped, their reply.,. hummm i don't see the order yet. Let me check with my supervisor and call you back - never got a call back. Her answer - well i didn't have any answers for you - so you just ignore me, !!! Never processed my payment until 24th and by the 25th still couldn't tell me when the units were going to be shipped out - so i cancelled the entire agreement and went with a different company. completely dropping the ball and blaming the other departments. Don't waste your time or money - pick another company Alternatives considered [GPS Insight](https://www.capterra.com/p/99848/GPS-Insight-Fleet-Tracking-Solution/) Reason for choosing Powerfleet i cancelled my agreement and chose a different company - Will never do business with them. Review Source Response from PowerFleet October 10, 2019 Hi Amanda! We're so sorry to hear about your experience and have escalated your concern to our upper management. Someone will be giving you a call shortly to discuss this further. If there's anything we can do for you in the meantime, please do not hesitate to get in touch with us at eCare@fleetcomplete.com. Please keep an eye out for a call from our management team coming shortly. Thank you! ZA Zane A. Residential Manager Construction Used the software for: Less than 6 months ### "Exactly what I needed " November 5, 2019 5.0 in the 3 months I have had access to fleet complete and its trackers I have been impressed with the overall reliability and effectiveness of the program. I am able to log my drivers performance as well as receive alerts as to win each vehicle is in need of an oil change. Pros The program allows me to track my fleet with ease Cons I have not encountered anything i dislike about the program Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Reason for choosing Powerfleet we already use AT&T for our cell phones and tablets Review Source Response from PowerFleet November 6, 2019 Hi Zane! Thank you for the awesome feedback and 10/10 rating of our program. We're thrilled to know you are enjoying Fleet Complete! James E. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Buyer beware" January 4, 2022 1.0 Fleet Complete sent me the wrong cables for a week straight. Shipment after shipment the same WRONG cables. I knew at that point I had a problem and was not with the correct company. Pros I didn't like anything about Fleet Incomplete or bigroad. The worst customer service in the industry, they do not answer their phone. They sent me the wrong cable for my eld for a week straight, they don't know THEIR OWN PRODUCTS. Incompetence at it's finest. I would not recommend this company to my worst enemy. Cons Zero customer support, zero tech support, they do not answer the phone. They do not respond to emails in a timely manner. They don't know their own products. Buyer beware. Review Source Ingra A. CEO - Owner Consumer Services Used the software for: Less than 6 months ### "Do not use if you need live tracking!" December 20, 2017 3.0 Occasional vehicle tracking. But I needed LIVE vehicle tracking. Pros Nice interface on PC, Plotting Points on the map is nice. Geofencing if you need it. Poor customer service and locked in contracts. Cons First, the delivery was delayed by about 1.5 months, then the equipment we received required professional installation, it was not plug and play. The interface was lovely, unless you are using a phone app or a macbook. It only works with the nice interface on a PC. The vehicle diagnostics is not available. We cannot get live vehicle tracking. Review Source Response from PowerFleet December 22, 2017 We strive to provide best possible service and honest feedback from our customers helps us improve on our product and service. Our Loyalty team will be reaching out to you today. Thank you, Fleet Complete Team Cal V. Senior Associate, Operational Logistics Non-Profit Organization Management Used the software for: Less than 6 months ### "Positive Review" November 5, 2019 5.0 The initial meeting with the account managers here at my office was great, the software was equally amazing. Pros What I liked most was the ease of use. The dashboard was very user friendly. Cons For the use I needed, I honestly had no cons working with this program. Reason for choosing Powerfleet We are already AT&T customers so it made sense. Review Source Response from PowerFleet November 6, 2019 Hi Cal! Your 10/10 rating means a lot to us here at Fleet Complete. We're thrilled to know you have enjoyed using our system, as well as your meetings with our team. We're happy to have you on board and hope you continue to use and enjoy our program. Thank you! tC tonya C. office manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Fleet Complete Customer Service is very helpful." January 17, 2024 5.0 We have been pleased with the ELD equipment and software, no real issues to report. I recently needed to order a 6 pin adapter for my dashlink device and customer service came thru for me again when I didn't know where to purchase one. Pros Easy to use the software, truck installation has simple to follow instructions. Customer service has always helped me when there are technological issues I cannot resolve on my own. Cons Sometimes there is a wait for someone to be available for phone help, also it is hard to communicate with my area representative. Review Source Response from PowerFleet December 24, 2024 Thank you for sharing your experience with us! We’re pleased to hear that our software and installation process met your needs, and that our team was able to assist when you needed extra help. Your feedback about phone wait times and communication with your representative is noted. We appreciate your continued support and look forward to serving you in the future! JD JJ D. Human Resources Manager Oil & Energy Used the software for: 2+ years ### "Worth Every Penny, Every Day" February 26, 2019 5.0 Real time tracking, with the addition of Big Road all in the same system to access and monitor makes my life so much easier! With tracking in all vehicles, we had been able to use the tracking of not only location but asset speeds to help in an insurance claim that saved us serious money! Furthermore, the ability to track from mobile devices makes juggling loads and communication with customers a great resource! The customer support has always been professional with us and very timely in their replies, but also our representative has been so engaging and touching base to make sure everything is going well! Pros It is simple and fast to use on my computer! I love being able to generate data for my IFTA reports each quarter and Fleet Complete breaks it down to a simple process that gives me an abundance of data I need! Cons I think the only thing would be from our mechanical side, of being able to install the trackers inside our garage and not outside in inclement weather. In order to register a connection we need an unobstructed signal from the satellite and being the garage gives a hindrance to it! But all in all, if that is OUR only take back from a system that offers so much to us that is valuable, we would be stupid to go elsewhere! Review Source Response from PowerFleet March 6, 2019 Hello JJ! What an awesome and thorough review! We're so glad to know you are enjoying our products, as well as your interactions with our team. Being customer-centric is one of our core values here at Fleet Complete, so we're really glad you've noticed. Thank you for the excellent feedback and review. JW James W. Batcher Construction Used the software for: 1-2 years ### "Ease of Use" October 29, 2019 3.0 I don't have a lot of experience with other tracking apps but I do find this one easy to use. Overall satisfied with its performance. We used to in the past have problems with the trackers in the vehicles would sporadically lose tracking but that seemed to solve itself recently. Pros I really like you use google maps. With google maps and the traffic indicator it really helps plan routes for traffic heavy times during the day. I do like the app availability so I am able to track our vehicles during those unexpected times when I'm not in the office. Cons I find the desktop app version works better than the web based version. I find the web base version slows down my computer. I have the same issue with the desktop app version but not as bad as the web based. Also I don't like when i'm looking for 1 particular vehicle and select it I find it difficult to deselect it. It will continue to track that same vehicle until I select a different vehicle or restart the app. Review Source Response from PowerFleet November 1, 2019 Hi James! We appreciate you taking the time to provide your feedback of the Fleet Complete software. We'll be sure to share your thoughts regarding the desktop and web applications with our development team as we work to improve both platforms. As for any issues deselecting the vehicles on the map, please get in touch with our Support team at 1-800-220-0779 ext. 2 or via email at support@fleetcomplete.com so we can investigate why this might be happening to you. We'd be more than happy to help! LL Lindsey L. Scheduling Internet Used the software for: 2+ years ### "Fleet Complete Used Daily" October 24, 2019 4.0 It is very helpful with a company with 20+ drivers within two different states, going in so many directions. Pros We used this for our technicians to make sure they are where they are suppose to be, it helps us see where they are when a customer is calling asking how far away he is from the location, it helps see if they have van trouble. This is very useful for us to keep up with all the technicians we have. The Breadcrumb feature is the most helpful when tracking a tech. Cons The only thing I would really say that I least like is that is it delayed some times and not as accurate as we need it to be sometimes, but that is to be expected. Review Source Response from PowerFleet November 1, 2019 Hi Lindsey! Thanks for the honest feedback and review. If you are ever experiencing delays or inaccuracy in the system, please do not hesitate to reach out to our Support team at 1-800-220-0779 ext. 2 or via email at support@fleetcomplete.com. We want to ensure you are receiving the best Fleet Complete experience possible and would be more than happy to troubleshoot. Nevertheless, we appreciate you using our system and are glad to see it is helpful to your business needs. Thank you! LC Leonard C. CEO Food & Beverages Used the software for: 1-2 years ### "I had a defective Device; Tech Support took me in circles for 5 months with no replacement device ." March 30, 2022 1.0 Sadly, one of the devices did not work starting November 16, 2021 and after 3 separate technical support cases being opened over a 5 month period to fix the device they repeatedly did nothing and never updated me on the progress even though they said they would email me, call me back, they said they would "escalate the case to the next level to review if the device needs to be replaced., and they said they would speak to their supervisor about fixing the issue. Pros I liked the selling point of the app where I can track my trucks delivering product to clients. Cons The FT1 device does not work well. one of the device stropped working and I could not get technical support that fixed the issue. They kept saying they were escalating the case to the next level to see if I need a replacement but nothing would come of it(I would wait one month). Reason for choosing Powerfleet I have a friend who works there and I wanted to help him out with a sale. Review Source RC Rodney C. President/Owner Construction Used the software for: 1-2 years ### "Bait and Switch - Absolutely Worst Ever" June 22, 2019 1.0 Where do I start... Poor customer service; false advertising; low quality; slow response times (sometime never); lack of competence; and, very inept in business operations. Pros Still trying to find a silver lining in the product. Cons When I talked with AT&T Representative and they pushed me over to Fleet Complete, representative., our representative was very responsive and guaranteed their devices would work on our fleet for tracking location and maintenance intervals. After the sale and several issues, she has not been in contact and continues to avoid getting the issues resolved. Had to rate the software when I was lied to and it isn't providing the service as advertised. Review Source Response from PowerFleet June 25, 2019 Hi Rodney! We are so sorry to hear about your experience. We take our customer feedback very seriously and I have escalated your concern. Someone will be in touch shortly at the number we have on your account to discuss this further and see how we can make it right. We sincerely appreciate you taking the time to reach out to us and are hopeful we can improve your experience moving forward. AM Asser M. Director Civic & Social Organization Used the software for: 2+ years ### "Very unstable and support doesn't answer" June 17, 2019 1.0 Pros The idea is great, and if it would work with a minumum of service, it would be grat. Cons It simply doesn't work. there are holes in registration of driving, some tours are registered others not. Support in unreachable. I used 2 hours to try to reach them today. Review Source Response from PowerFleet June 24, 2019 Hi Asser! We're really sorry to hear that. I was unable to find an account associated with your company name, but I'd love to have someone reach out and assist you with those issues you are experiencing. Please kindly send me an email at eCare@fleetcomplete.com with your client ID and the best number to reach you at so we can help. Additionally, you can skip the wait time and live chat with our Support team by clicking the button in the bottom right hand corner of www.fleetcomplete.com at any time between 8AM and 8PM EST. We look forward to hearing from you and appreciate your review. VR Verified Reviewer Office Manager Computer & Network Security Used the software for: 1-2 years ### "Thoroughly disappointed with the support as well as the inability to correct overcharges!" February 19, 2021 1.0 Working with Fleet Complete through AT&T has been a nightmare! I have a minimum of 30 hours in trying to correct billing issues. The only competent team member who was willing to resolve issues is no longer with the company. My emails go ignored, I lose account access regularly and I have been overbilled by $600. AT&T can't do anything without speaking to Fleet Complete and visa versa. The product is decent albeit basic and outdated but for our needs it works. The account and product support is horrendous and in all honesty is teetering on the edge of fraud. Pros It meets the bare minimum needs for tracking and reporting but that's about it. Cons Basic account features with no customization for account access. They are quick to complete a sale but then have no concerns about delivering the product they have promised. The units regularly do not capture the drives in their entirety. Review Source CM Chris M. Owner Automotive Used the software for: 2+ years ### "Terrible product and customer service" December 1, 2016 1.0 The software is slow, really only works for one vehicle. We have been having a specific problem with the software since June and it is still not resolved despite having opened a ticket with them several problems. They seem sincere about solving the problem and then eventually forget about it. Thus begins the process of calling them again and trying to again to get it resolved. will be asking for a refund for the time we have had this problem. Maybe this review will get someone's attention that can actually push some buttons and get this issue fixed. Pros Nothing worked well Cons They cannot solve a problem that we have had since June at least. I have to keep calling them and re-opening the ticket. For some reason, they think that after I notify them of a problem and enough time has passed they feel they can give up and close the ticket. Only works for one vehicle. Cannot schedule multiple vehicles separately. Software is slow Review Source KH KEITH H. ASST. PARTS MANAGER Automotive Used the software for: 2+ years ### "PARTS FLEET TRACKING" October 28, 2019 5.0 CUSTOMERS ARE GETTING QUICKER ANSWERS TO WHERE THEIR PARTS ARE, THEREFORE, IMPROVING OUR CUSTOMER SATISFACTION. Pros THIS IS A GREAT TOOL. I LIKE THE EASE OF USING THIS TO TRACK DRIVERS. THIS TOOL ALLOWS US TO BETTER SERVICE OUR CUSTOMERS AND CUTS DOWN ON WAIT TIME FOR CUSTOMER TO FIND OUT WHERE THEIR PARTS ARE. Cons DOESN'T UPDATE AS QUICKLY AS I WOULD LIKE. Review Source Response from PowerFleet November 1, 2019 Hi Keith! Thanks for taking the time to leave us a review. Your feedback is valuable to the work we do day in and day out, and will be shared with our team. If there's anything else we can do to improve the Fleet Complete experience for users like yourself, please don't hesitate to let us know at feedback@fleetcomplete.com. Thank you! JM Jeff M. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Essential tool for our everyday business" October 29, 2019 4.0 \- fleetcomplete has increased our overall efficiency - we rely on fleetcomplete for our overall driver safety and work alone policy Pros Knowing where my trucks are at all times Cons The system is not as user friendly as I would like. We have issues with our GPS units powering on and off in the trucks. Review Source Response from PowerFleet November 1, 2019 Hi Jeff! Thanks for the review. We'll share your thoughts about the user experience with our team for consideration. As for the issues with the devices, please contact our Technical Support department at 1-800-220-0779 ext. 2 or via email at support@fleetcomplete.com so we can help get you back on the right track. Looking forward to assisting you! SC Sara C. Maint. Dept. Supervisor Warehousing Used the software for: 2+ years ### "Powerfleet Ease" September 30, 2022 5.0 It was an easy set up, easy to train the drivers and supervisors on how to use the VAC's and it does the job awesomely Pros How easy it is to access and edit reports. The different and quantity of different reports available, also support is super helpful and they respond quickly, make you feel like your the only customer to them! Cons It can at times be flustering because there are so many reports, Reason for choosing Powerfleet cost and ease of installation Review Source AS Amanda S. Scheduling Internet Used the software for: 2+ years ### "Daily Use" November 1, 2019 5.0 Pros Being able to keep track of our techs while they are on the road. It's easy to assist customers with estimated arrival times if we know where the techs are located. Cons Sometimes it seems to take a while to update. Review Source Response from PowerFleet November 8, 2019 Hi Amanda! Thanks for taking the time to review our system. We're pleased to know you have been using the Fleet Complete software daily for assisting your customers. If you are ever experiencing excessive lagging, please get in touch with our team at 1-800-220-0779 ext. 2 or via email at support@fleetcomplete.com. We'd be happy to help! bE bobby E. Maintenance Engineer Automotive Used the software for: 2+ years ### "Powerfleet great product" September 30, 2022 5.0 great team to work with. very knowledgeable about the product Pros ease of use. i can adjust the parameters to meet my needs. Cons nothing, it does everything that i need to keep me informed of my fleet Review Source CA Courtney A. Installation Manager Internet Used the software for: 2+ years ### "Daily Fleet Complete " October 25, 2019 5.0 Pros That I am able to track my technicians at all times. I love the breadcrumb feature. Cons That at times it takes longer to update than I would like. Review Source Response from PowerFleet October 31, 2019 Hi Courtney! Thanks for rating the Fleet Complete software 10/10. We're thrilled to know you are finding our solution useful to your business needs. We'll also be passing off your feedback regarding updating time to our developers for consideration. You are always welcome to share your suggestions for improvement with us at feedback@fleetcomplete.com. We'd love to hear from you! Similar Products Featured