# Page 2 | Kapture CX Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Kapture CX the right Customer Experience solution for you? Explore 40 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/266354/Kapture/reviews

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Kapture CX

4.2 (40)

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Last updated March 13th, 2026

# Page 2 - Reviews of Kapture CX

## Showing most helpful reviews

Showing 26-40 of 40 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RA

Ritesh A.  
dy ASM  
Hospital & Health Care  
Used the software for: 2+ years

### "overall good app for crm"

August 23, 2022

4.0

Pros

location based customer enables to plan accordingly

Cons

No filter to select customer city/state wise

Review Source

SZ

Sumeet Z.  
Digital Marketing Manager  
Computer Games  
Used the software for: Less than 6 months

### "Very good quality CRM"

December 3, 2021

5.0

The CRM is good but it will take some time to understand the flow and to get use to

Pros

The reminder & lead maintaining as well as tag lead is the best part

Cons

The tool is little hard to use for the first timers they can make it more easy

Review Source

PC

Priyanshu C.  
Customer Success Executive  
Consumer Electronics  
Used the software for: 1-2 years

### "Feature Packed and One stop solution for all the customer support."

August 23, 2022

4.0

Pros

Easy to use and understand! One platform to connect all the other platforms.

Cons

There is not much, it's just sometimes the software faces downtime.

Review Source

AR

Abhishek R.  
Operation  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Kapture CRM Benefits"

August 24, 2022

5.0

Working with Kapture from past 1 yeear and it is easy accesssible and can communicate to client with any escalation and provide the resolution.

Pros

Product is easy to use and we can do multiple task in the same software where we can close the bulk ticket at a one go .

Cons

Single ticket closures are getting huge time

Review Source

SC

Sumeru C.  
Reservations Escalations Executive  
Hospitality  
Used the software for: 6-12 months

### "It is a very feasible product"

September 10, 2022

5.0

It has been a very good experience working with Kapture CRM. Work is more interesting because it is easily accessible.

Pros

The product is very easy to use. It is very good to use, reliable and easily understandable.

Cons

If any tickets are opened by any agent then we cannot make out who has left it in read.

Review Source

SEA

Saheb E A.  
Excutive  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Sweet and simple"

September 5, 2022

5.0

Kapture CRM is very easy to use and it works very fine and fast it is very much helpful to find the tickets I like Kapture very much.

Pros

Very easy to use and helps us to customize as per our needs.

Cons

When we add the wrong email id it gets stuck and it takes time to get refresh.

Review Source

MP

Manas P.  
Account Management  
Insurance  
Used the software for: 2+ years

### "Attendance"

August 23, 2022

3.0

Good

Pros

To track the employee attendance. Monthly attendance report.

Cons

Time out not working past one year after informed the concerned team.

Review Source

SY

Shivakumar Y.  
Assistant Manager - Sales  
Computer Software  
Used the software for: Less than 6 months

### "An Average one"

March 11, 2022

3.0

Able to maintain the customer database & leads pipeline.

Pros

1\. Pricing is very competitive. 2. Reporting. 3. Support

Cons

1\. UI/UX holds it back. 2. Ease of use. 3. Integrations

Review Source

PD

Prakash D.  
Executive  
Hospitality  
Used the software for: 6-12 months

### "Sweet and simple "

September 5, 2022

5.0

Overall experience is wonderful for me easy and simple to work

Pros

Email structure , Formet , and easy to track any mail with the tickets numbers and placefull to follow up.

Cons

Some time the servel got lost but while calling the kapture team, work start immediately

Review Source

VR

Vikas R.  
Key Account Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Easy to use"

August 29, 2022

4.0

It's not 100% but 75% Satterfield

Pros

Easy to use and customer service with offordable price

Cons

Clarity in given options to use, on few options still not getting clarity, need to improve and simplify

Review Source

OA

Obaid A.  
Team leader  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Best CRM for any Company"

August 23, 2022

4.0

It is good, because since using Kapture our work flow and speed is increased and it is an easy software for anyone to work on.

Pros

Contact management data, timely report, Easy to understand and operate.

Cons

Delay in changing from 1 page to another

Reason for choosing Kapture CX

For better and ease experience

Review Source

MJ

MOHIT J.  
BUSINESS CONSULTANT  
Marketing and Advertising  
Used the software for: 2+ years

### "Nice experience"

October 1, 2018

5.0

Pros

The chat system has helped me improve my ticket resolution rate and has also shown promise in lead generation

Cons

I would like to see more options in the chat templates. I would have liked capture to offer the telephony integration instead of making me find another vendor for it.

Review Source

PS

Prabhat S.  
Marketing Manager  
Consumer Goods  
Used the software for: 6-12 months

### "best for any business "

February 20, 2017

4.0

It gives us one place to manage all of client, vendors and all activity in one platform with various features that work for our need. Very friendly and easy to use interface. And best part is we customise it in many ways.

Review Source

RK

Rajeeb K.  
Sales Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Best in the Industry"

July 28, 2016

5.0

The platform is nice, easy very user friendly , what i most liked about it is the support desk this platform has , lot of unique features as well to go with over all great product . would certainly recommend

Review Source

tC

tani C.  
MD  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### " Best Software"

September 28, 2018

5.0

Pros

Excellent. I’ve been using it for a year now….thought I would drop a review….highly recommended.......

Cons

The contact center management is great, my ticket resolution rate has gone up and the report analytics gave me a great way to train my support team to meet my standards. Love it.

Review Source

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