# Kapture CX Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Kapture CX Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/266354/Kapture --- # Kapture CX Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kapture CX ## What is Kapture CX? Kapture CX is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique. ## What is Kapture CX used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 40 user reviews Reviews sentiment Positive 78% Neutral 18% Negative 5% Starting price $39 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kapture CX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.kapturecrm.com/&name=Kapture CX) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kapture CX 4.2 (40) VS. [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $39 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (40) Ease Of Use 4.6 (1,733) Value For Money 4.2 (38) Value For Money 4.6 (1,487) Customer Service 4.3 (39) Customer Service 4.7 (1,506) ## Kapture CX alternatives [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (256)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/266354/Kapture/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Email Management 4.6 (17) 52.94% of 17 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Reporting/Analytics 4.5 (17) 70.59% of 17 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Support Ticket Management 4.5 (13) 84.62% of 13 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Interaction Tracking 4.5 (11) 36.36% of 11 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Live Chat 4.3 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Ability to chat online in real time Queue Management 4.9 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Monitor wait time and abandonment for incoming requests that have not been routed Kapture CX 58 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track and manage schedules and meetings via an integrated calendar Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track customer complaints from initiation through resolution A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Store and organize documents in a centralized system Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Automatically identify and save contact information of potential customers Ability to chat online in real time Access software remotely via mobile devices Notifications via mobile devices A way of interacting with a mobile application using items such as windows, icons, and menus Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Process and analyze human language in text or audio form A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Monitor wait time and abandonment for incoming requests that have not been routed Generate quotes or estimates for customers Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan daily routes to optimize employee scheduling and provide directions Online portal through which end users can access the system, manage tasks, or obtain information Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (39) 4.2 Based on 39 reviews ## Pricing Value for money 4.2 (38) [View pricing plan details](https://www.capterra.com/p/266354/Kapture/pricing/) Essential $39.00 Per User,Per Month It includes: - Ticketing System - 1000+ API integrations - Online support - Customer 360 - Analytics dashboard - Side Conversations - SLA & TAT Management - Knowledge Base - Agent Assist Value for money 4.2 (38) 4.2 Based on 38 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (39) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (39) 4.3 Based on 39 reviews ## User reviews Overall rating 4.2 Based on 40 reviews Filter by rating 5(22) 4(9) 3(7) 2(0) 1(2) Mentioned topic Sorted by most recent GK Gokul K. Consultant Consumer Services ### "Kapture has been a turning point for customer support automation" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 24, 2025 Customer support automation through Kapture has really helped us elevate Customer Service for us. It has helped us in some crucial junctures with respect to concerns in retail, which can get repetitive and complicated. Tools like voice support, omnichannel integration, self service, digital case management, and agent producitivity have given us a big advantage. Pros Kapture provides some great AI features that were never offered by the earlier vendors we had. The mature Gen AI features on the platform are very useful, considering the size of our company. Smart routing is especially a stand-out. Cons Could benefit from some in-app guidance for features that are a bit more advanced. Our agents usually pick up with training but the power users had to rely on the support team for help (their response has been timely and quick too!) Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) The versatility and efficiency that the AI features in Kapture offered weren't present in the earlier products. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Karandeep S. Customer Support Intern Consumer Goods ### "Scalable solution for all CX needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 23, 2025 Kapture CX has enabled us to streamline operations across multiple geographies, including regions with varying levels of operational maturity. The platform's scalability ensures that we can handle a large number of users effectively as we grow Pros Kapture was a standout vendor for us due to the feature rich platform and the willingness of the team to customize per our unique needs. The onboarding process was structured, and the team was committed to aligning with our pace, which is crucial when dealing with both mature and developing markets. Their support during the pilot phase and the flexibility to scale up made the implementation process seamless. Cons While the overall process was smooth, initial issues with commercials took some time to resolve. The product itself has little to no downtime, and we appreciate the ease of use of ticketing software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PV Paridhi V. Cx support executive Health, Wellness and Fitness ### "Kapture review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 December 17, 2024 The initial phase was challenging, and it took about a month to fully understand everything. However, due to the absence of notification sounds, many emails are still exceeding the FRT. Pros there's nothing special, but it works smoothly. Cons The aspects I liked the least about Kapture are, first, the search option, and second, the absence of notification sounds. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DG Divyanshi G. Analyst Computer Software ### "Helped in thorough ticket management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 27, 2024 Pros Easy of ticket handling. The software is cost effective as well. Provide well managed architecture to tackle clients tickets. Cons The User interface could be better for improved user experience. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RK Raushan k. Analyst Information Technology and Services ### "An Expert Analysis" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 24, 2024 Pros Kapture is very useful and easy yo use mange to time easy and track the data soon and customer support is very high and humble Cons I love kapture dashboard and make comfortable work and mange the time Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Sumeru C. Reservations Escalations Executive Hospitality ### "It is a very feasible product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 10, 2022 It has been a very good experience working with Kapture CRM. Work is more interesting because it is easily accessible. Pros The product is very easy to use. It is very good to use, reliable and easily understandable. Cons If any tickets are opened by any agent then we cannot make out who has left it in read. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PD Prakash d. Executive Hospitality ### "Sweet and simple " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 5, 2022 Overall experience is wonderful for me easy and simple to work Pros Email structure , Formet , and easy to track any mail with the tickets numbers and placefull to follow up. Cons Some time the servel got lost but while calling the kapture team, work start immediately Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SE Saheb E A. Excutive Leisure, Travel & Tourism ### "Sweet and simple" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 5, 2022 Kapture CRM is very easy to use and it works very fine and fast it is very much helpful to find the tickets I like Kapture very much. Pros Very easy to use and helps us to customize as per our needs. Cons When we add the wrong email id it gets stuck and it takes time to get refresh. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MK Manisha Kumari M. Kapture Review E-Learning ### "Regarding the usablity of kapture" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2022 We are solving the query of the students via, Email, call and chat who are using our product. Pros Yes, features are very impactful for us. we also can get the daily report of the query we received on the kapture via, Email, call, and chat. Yes, the integration of my operator is very useful for us. Cons Sometimes, it gets slow despite of being a good internet connection. No, the integration of my operator with Kapture is quite useful and smooth. Alternatives considered [Tasks for Zendesk](https://www.capterra.com/p/202000/Tasks-app-for-Zendesk/) Reasons for choosing Kapture CX Because it is quite resonable and the service and feature they are providing is almost same as others. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Ali Asgar S. Executive Leisure, Travel & Tourism ### "Simple and Sweet" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 29, 2022 Overall it helps in segmenting the work and focus on being efficient Pros Most important aspect is the features to segment and provide customised individual access and overall very easy and customizable Cons Should foucs more on support, sometimes if relevant mail are in CC ticket doesn't generate Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/266354/Kapture/reviews/) Popular comparisons [LiveAgent vs Kapture CX](https://www.capterra.com/compare/102188-266354/LiveAgent-vs-Kapture) [Zendesk Suite vs Kapture CX](https://www.capterra.com/compare/164283-266354/Zendesk-vs-Kapture)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. 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