# Chariot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Chariot the right Moving solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/266325/Chariot/reviews --- Chariot 4.9 (62) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Reviews of Chariot Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews JJ Jason J BUSINESS OWNERTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 6-12 months. “Immediately I knew this was the company for me as they tailored their product and service around my everyday operations which streamlined my process and took a load off my plate to be able to focus on my core business and clientele.“ January 29, 2025 TN Tom N ownerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 6-12 months. “Does its functions but glitchy, not intuitive and slow.“ June 4, 2026 Michael R PresidentConsumer Services, 11 - 50 employeesUsed the software for: 6-12 months. “The Chariot system has elevated our office production and made it easy for us to manage our moves. “ March 27, 2026 TN Tom N ownerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 6-12 months. “Interface is not aligned at all.“ June 4, 2026 GK Gene K OwnerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: Less than 6 months. “From estimating, scheduling jobs, sending invoices, it keeps us as a company very organized and we look extremely professional to our clients.“ December 4, 2024 MJ Micah J OwnerLogistics and Supply Chain, 11 - 50 employeesUsed the software for: 6-12 months. “I can't find many issues wrong with Chariot.“ January 7, 2026 MM Marcus M OwnerFurniture, 2 - 10 employeesUsed the software for: Less than 6 months. “It’s helped me save time, increase revenue, and present a much more professional image to my customers.“ January 3, 2026 SH Stephanie H Office ManagerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: 6-12 months. “Too many clicks to get around to book and print out paperwork.“ September 21, 2023 ## Showing most helpful reviews Showing 1-25 of 62 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael R. President Consumer Services Used the software for: 6-12 months ### "OUTSTANDING PRODUCT - HIGHLY RECOMMENDED" March 27, 2026 5.0 Our overall experience has been outstanding. They have helped us at every step of the way. The Chariot system is very easy to operate on the business and the customer end. Pros The customer service is immediate and handled by trained professionals. The Chariot system is amazing, lightning fast and absolutely loaded with fantastic features. The Chariot system has elevated our office production and made it easy for us to manage our moves. It has provided our valued customers with easy to use tools and formats. The training is accomplished by highly trained professionals like \[sensitive content hidden\] . \[sensitive content hidden\] is sales is extremely helpful. \[sensitive content hidden\] has been working closely with us to tweek their system to better assist our performance. We can honestly highly recommend Chariot and their team. Cons Love it all !!! We are unable to to find any fault or complaint about the Chariot system and their employees. Switched from [MoverBase](https://www.capterra.com/p/140135/MoverBase/) Chariot offered immediate customer service, thorough training, very reasonable pricing and a complete system utilizing the services of AI. Review Source Response from Chariot Software March 31, 2026 Thank you so much for the review! It's been our pleasure to work with you and to help make running the business easier and more profitable! AL Andre L. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great Software, Great People, Great Company!" July 22, 2025 5.0 Overall, my experience with Chariot has been exceptional. A company's success is often closely tied to its software, and Chariot has proven that their software is top-tier. In addition to the quality of their software, their commitment to working closely with customers, listening to their needs, and implementing positive changes that enhance the user experience is remarkable. This has been a significant improvement for my business, and it has been a pleasure collaborating with the Chariot team. Pros I greatly appreciate the functionality, design, and customer service provided by Chariot Moving Software. It has significantly enhanced our company's professional image, and the software has helped us become far more organized behind the scenes. Cons As someone who prefers a do-it-yourself approach, my feedback may be biased and is not intended to reflect negatively on the service. Ideally, having the ability to edit the estimate page independently, without needing to go through someone, would streamline the process and benefit everyone involved. Alternatives considered [Move Details](https://www.capterra.com/p/10003171/Move-Details/) Reason for choosing Chariot I chose Chariot over the other company's I was looking at because of their interface, layout, and customer service. Switched from [HighLevel](https://www.capterra.com/p/177156/HighLevel/) Go High Level was great with customization ability, but I ultimately made the switch because it isn't personal to moving company's. Review Source Response from Chariot Software December 2, 2025 Thank you so much for the review, we love working with you! TN Tom N. owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Average experience" June 4, 2026 2.0 Somewhat good. Does its functions but glitchy, not intuitive and slow. Scheduling module is good. Crew app is complicated. Pros Somewhat works from the phone. Very responsive customer support. Good scheduling module. Unlimited users. Cons crew app is not straightforward, we have lost at least couple of hundred dollars because webapp populates rates with super weird logic and you need to do tons of actions especially for movers who have to modify job details from mobile devices before/after the job- very easy to make mistakes and very often glitchy. Interface is not aligned at all. No trial period- after 20 min intro you have to sign contract. Switched from [SmartMoving](https://www.capterra.com/p/180048/SmartMoving-Software/) too expensive and no customer support. Better phone interface. Review Source Response from Chariot Software June 10, 2026 Tom, I appreciate you sharing your feedback and we are always looking to improve. However, I would note one significant, fact-based mischaracterization in your message. We absolutely do not ask prospective customers to sign a contract after a 20 minute demo. Our sales process involves (at least) 2 meetings, one of which is full end-to-end demo, tailored to the moving company and their processes, in the software itself, where we take care to make sure it's a good fit before asking for a moving company's business. In fact, we refuse moving companies who ask to sign up without a demo to assess their fit. NK Nick K. Moving Company Owner Translation and Localization Used the software for: 1-2 years ### "Next Gen Moving Company Review" August 27, 2025 5.0 Pros The system is very user friendly. We have been using Chariot for our moving company for over a year and have had no issues. Team is easy to work with and provides us great customer service. Cons We have not had any issues with Chariot up to this point. \[sensitive content hidden\] and the whole team are great to work with. Alternatives considered [SmartMoving](https://www.capterra.com/p/180048/SmartMoving-Software/) Reason for choosing Chariot The interactions that we had with Chariot when looking for a new product were a main reason, along with cost and the product itself. Review Source GP Greg P. Owner Package/Freight Delivery Used the software for: 6-12 months ### "Excellent Moving Software" July 22, 2025 5.0 Overall we have been very happy with Chariot, we are excited to continue using them and see what they will roll out next to improve daily operations. Pros After using other moving software, Chariot is a cut above as far as ease and efficiency. The best part about Chariot is their team is very responsive to inquiries and requests and actually implements changes that improve performance, rather than waiting endlessly for upgrades and fixes to be voted on by users to be addressed. You can see the product evolving on a week to week basis. Cons The only issue so far is some scheduling organization and layout of the calendar, but a customization issue, rather than functionality. Switched from [MoveitPro](https://www.capterra.com/p/154185/MoveitPro/) Issues with job bookings, especially multi day moves Review Source NG Nicholas G. General manager Logistics and Supply Chain Used the software for: 6-12 months ### "BEST SOFTWARE AND SUPPORT TEAM IN THE MOVING INDUSTRY!!!" February 23, 2025 5.0 Overall, we are beyond satisfied with chariot. After researching for far too long and trying out competitors who promised more than they provided, we can easily say it’s been the best decision for our internal functionality. Pros 1) ease of use 2) unparalleled customer support 3) value Cons Mobile use is slightly clunky, but this is just if I had to choose something Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Lack of comprehensive functionality and ease of use Review Source Response from Chariot Software February 28, 2025 Thank you so much for the review! We actually just made some mobile improvements that we announced tonight :) Chris H. Booking Manager Consumer Services Used the software for: 1-2 years ### "Maybe the best CRM I've used" January 10, 2026 5.0 Excellent, one of the best CRMs I've worked with. I've used quite a few throughout my career and this one has to be the best. Pros Robust, easy to use, and most importantly for me the support and customization is incredible. Any time I need something specifically for how our business uses Chariot, their team is quick and responsive. Pretty much tailored it to how we are most comfortable using it. I'm immensely impressed. Cons Nothing to note here. I don't really see any cons. It does what I want it to do and more. If there's something I need Chariot to do, \[sensitive content hidden\] and his team are able to help me do it and set it up for me. Review Source Response from Chariot Software January 15, 2026 Thanks so much Chris, this review means everything! We're so glad to support you and your moving company and continue to bring new tools that help your company grow! JH Jim H. Managing Member Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Managing Member" March 30, 2026 5.0 Chariot software has been a game changer for us. Coming from all pen and paper processes to 100% digital. The staff has more control and flexibility with Chariot than ever before. The updates that they have made and are continuing to improve on are excellent. We are very happy with the system and look forward to the future with Chariot. Pros Taking processes that we had into one platform. The flexibility it gives us with all our information in one place and mobile is a gamer changer. Cons Not much to say here. The things that I run into on occasion are easily worked around or Chariot does an update that addresses it. No real issues for us. Review Source Response from Chariot Software April 1, 2026 Ahh! It's amazing to see this review, thank you so much. We love serving you and other moving companies. Many more Chariot improvements to come! SZ Sandra Z. Business and Operations Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great team and software system" December 31, 2025 5.0 Pros That the system is user friendly, it is continously improving, customer service is good pretty efficient. Cons Every now and then there are some small system errors but they always fix them or figured them out quick enough. Review Source Response from Chariot Software January 6, 2026 Thank you so much for the comments! We definitely work hard to support every customer big and small as best we can and to improve the platform every day. Excited to support your company for a long time to come! MJ Micah J. Owner Logistics and Supply Chain Used the software for: 6-12 months ### "West Kentucky Moving Company" January 7, 2026 5.0 It's been a pleasure to work with Chariot for our office, movers and business. Anytime we have a question they respond very quickly with answers. Pros Chariot, and their team members are top notch! They are very responsive and helpful in operating our moving business! Cons I can't find many issues wrong with Chariot. Some of the options need to be customized for each company. The main contact needs to have an option for spouses to be added together on the leads. Review Source Response from Chariot Software January 8, 2026 Micah -- really appreciate you sharing your feedback on Chariot! We're grateful for the opportunity to help your moving company grow more profitably and with less stress for the team! AR Alex R. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Great value and huge advantage for our company" December 6, 2023 5.0 Amazing overall experience. They really help our company and we happily recommend them. Pros Chariot helps us, not only to manage our daily schedule, but to manage and communicate with our clients. We love how easy it is to send a client our estimate and have them agree to our terms and conditions. If we ever have a problem, the customer service is the best! We know we can talk to a real person who understands us and wants to help us. Cons It is a lot to learn to completely get all the benefits of Chariot. It is highly worth it though. Alternatives considered [Simple Salon](https://www.capterra.com/p/124998/Simple-Salon/) Reason for choosing Chariot The customer service. This was always the deciding factor for us. Switched from [Thryv](https://www.capterra.com/p/156926/Thryv/) Wanted better customer service for the money we were paying. The costs was exactly the same at the time. Review Source Response from Chariot Software December 12, 2023 Thank you Alex! From the first time we spoke it's been a pleasure to work with you and we're excited to support your business for a long time to come. JM James M. Owner Consumer Goods Used the software for: Less than 6 months ### "Very Satisfied " November 21, 2023 5.0 We love everything that Ian and his team at Chariot have done for my small business. We are a local moving company out of the Chicagoland area and Chariot has made my business run so much smoother. \[sensitive content hidden\] and his team are always improving on trying to make his software better. He calls, emails and texts me to see how they can improve. Pros I love everything about Chariot from leads, crew set, job schedule, resources and reports. It also keeps track of all the completed jobs in an archive tab. Cons I really don't have anything bad to say about Chariot. Alternatives considered [Move Right](https://www.capterra.com/p/10006719/Move-Right/) Reason for choosing Chariot I chose them because I felt that they cared and took time to explain things. Review Source Response from Chariot Software November 24, 2023 Thank you so much for the review! We're very happy to be your software partner. MC Manuel C. Owner Package/Freight Delivery Used the software for: Less than 6 months ### "Best software tailored to this industry! " May 1, 2025 5.0 10/10. Simply ergonomic. It’s self explanatory and very chronological in use. Pros Chariot saves time, money, and increases confidence in what we do. Cons There’s not an app, and the mobile view is a bit challenging. Switched from [Thryv](https://www.capterra.com/p/156926/Thryv/) It’s not made for moving like chariot is Review Source MN Mitchell N. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great product" October 2, 2024 5.0 We onboarded as a new business, and as we grew, a lot of the annoying, time-consuming admin was solved, we looked professional to our customers, we had a better understanding of each job before hand, as it was completed and afterward. Pros Saved me loads of time, the team was great, and intuitive interfaces Cons Invoicing was a little more awkward than the rest of the features Review Source Response from Chariot Software November 4, 2024 Thank you very much for the review! It has been a pleasure to get to work with your moving company SC Stephanie C. Owner Office Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Chariot for Moving Companies CRM " January 10, 2024 5.0 I highly reccomend Chariot whether you are a small moving company or large. The level of customer support is un parallel and honestly hard to find in today’s world. Pros What I like most about Chariot is that they are a smaller organization. I’ve always felt as companies grow the larger they become the less customer service matters. Chariot is understanding that a moving companies CRM needs will be different from one company to the next and customization and openness to our feedback and needs has been crucial. Although they understand the moving industry I wasn’t shopping for ex-moving company as I’m not planning a move. I was seeking someone who understands and specializes in software development and who wasn’t trying to sale on size fits all model. Cons Nothing so far, everything so far has worked great for our companies needs and their team has been a pleasure to work with and needs are met in a timely manner with great follow through. Reason for choosing Chariot I wanted a software that was mobile friendly and didn’t require additional tools such as iPads. Some of the other demos I had the sales pitch alone was a huge turn off, I do not respect any company who pressures you to make a decision on the spot. That alone is cause to give you concern! I ultimately chose Chariot after meeting with their team and \[sensitive content hidden\] as I instantly felt the team was one who was not just looking for a signed contract but truly wanted to help our company grow to the next level and help us streamline operations so that we would be more efficient and would be there along the way and listen to our needs. Review Source Response from Chariot Software January 15, 2024 Thank you very much for the review! We're so happy for the opportunity to work with your moving company for a long time to come! BD Benjamin D. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Chariot has improved our company and made us more efficient." March 13, 2024 5.0 Overall experience very positive. Good value for the price and the more I use the system the more benefits I am realizing. Pros Chariot has combined and improved several systems that we were using in the past. Many of our repetitive tasks have been automated, and the system allows us to be much more efficient. The customer service is the best I have ever experienced. The team is very passionate about their product and constantly sending out improvements. They also have the ability to customize to each clients specific needs/wants. Chariot was also able to integrate with Quickbooks online which was another big plus. Cons There is a bit of a learning curve with Chariot as it is a somewhat complex system. The team was super helpful with all of our questions and getting us going. Review Source Response from Chariot Software November 4, 2024 Thank you very much for the review -- it's been a pleasure to get to work with you to amplify your existing processes in a more automated platform. More to come! SS Solomon S. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Absolutely worth every penny" December 1, 2023 5.0 Im very impressed by Chariot and their customer service Pros Working directly with the team to make the software work for me was extremely helpful Cons The learning curve was a bit much. Trying to integrate while transitioning from our old way was a task. Much happier and much more efficient now though. No regrets here Review Source Response from Chariot Software December 8, 2023 Thank you so much for the review! We appreciate that when you signed onto Chariot it was a big change to make, and are so happy to hear that it's working out well. We love working with small businesses like yours, and hope we'll be your partner for a long time to come! IM Ivan M. General Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Best software for moving industry " April 10, 2023 5.0 Pros First of all I liked support from the staff! The CRM itself has a lot of smart features to make our job efficient. The mgmt is constantly working to improve it and is looking of the ways to make it better than yesterday. Cons That I didn't know about them sooner! Review Source Response from Chariot Software November 24, 2023 Thank you for the review! We're lucky to count you as one of our early customers and we appreciate all your feedback, which helps us keep improving! LB Lanzelle B. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Best Moving Software" March 29, 2023 5.0 My experience with Chariot has been extremely positive from the beginning. The customer service was outstanding, and the software was exactly what I was looking for Pros The whole team at Chariot are extremely helpful and respond to queries almost immediately. Cons I'd like State sales tax to be calculated automatically. That being said, Chariot is already working on this feature. Review Source Response from Chariot Software April 10, 2023 Thank you for the review, we're thrilled for the opportunity to help your business for a long time to come (including with the sales tax feature, coming very soon)! JJ Joshua J. Owner Logistics and Supply Chain Used the software for: Less than 6 months ### "Understanding and proactively building growth." June 27, 2023 5.0 Pros Please see already posted comments that I have already made. Cons They are building out on response what we need. All positive. Switched from [Movegistics CRM](https://www.capterra.com/p/140142/Movegistics-CRM/) Service and software Review Source Response from Chariot Software June 29, 2023 Thank you for the review! We pride ourselves on being a true software partner to growing moving businesses like yours so this means so much! BL Brandon L. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Easy to use" September 15, 2023 5.0 Pros Every step of the way I had support within minutes. So glad I decided to use chariot software Cons Everything about chariot was positive!!! Review Source Response from Chariot Software September 18, 2023 Thank you so much for the review! We know that adopting new technology can be intimidating so pride ourselves on doing everything we can to ease the burden on you! Looking forward to a long term partnership. MY Matt Y. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Chariot 5 Stars" August 27, 2025 5.0 Overall very satisfied with Chariot. The chariot team is easy to work with and very reliable when it comes to answering questions. Easily the best CRM system I've ever used. Pros Easy to use and support staff very friendly and helpful. Many new features being added consistently to continue to elevate their software. Cons As with any software it takes some time to learn it but once you learn the software it's well worth it. Review Source JJ Jason J. BUSINESS OWNER Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Chariot was the Best Choice!!!" January 29, 2025 5.0 After being in the moving industry and owner of a small moving company here in Texas for over 15 years I finally came to the conclusion that I needed to up my game in order to stay relevant as well as help me get completely organized with my contracts and quotes since I was still using old fashioned techniques like google calendar and hand written quotes(embarrassing lol)! So I decided in 2024 that would be my year to really excel and take my company to the next level since I was growing quickly and really had no real set organization as far as providing quotes for my clients or keeping track of my crews productivity through out each month other than handwritten docs and quote templates that I created my self to provide to customers! After a ton of research and phone calls with different software companies I was still really uneasy about the process of switching over to a software that I knew would be beneficial for my every day task with the company. Until I came across Chariot Moving Software and decided I would give it one last shot and submitted my info for a phone call! To my surprise I was quickly contacted by \[sensitive content hidden\] who basically gave me a game plan on their product and the value of joining Chariot! After speaking with \[sensitive content hidden\] he referred me over to \[sensitive content hidden\] who also wanted to meet with me and give me a welcome and recap of anything I may have had questions or concerns about! That was huge to me!! Immediately I knew this was the company for me as they tailored their product and service around my everyday operations which streamlined my process and took a load off my plate to be able to focus on my core business and clientele. Fast forward to a year later (2025) and I can’t say enough GREAT things about these guys and their software! The communication is there anytime I need it so I’m not left in the dark wondering how to maneuver through the software or communicate with my customers in the most effective ways possible! This has helped me grow my business tremendously over 1 year of use and I will definitely continue my business relationship with them and could not imagine using anyone but Chariot! If you are looking for a great software company to amp your moving business up and reach that next level without a doubt give them a shout!!!! Thanks \[sensitive content hidden\] I really do appreciate you guys and you were right this was the BEST thing for our company!!! Pros Their quick communication and lay out of their software! Cons I can’t really think of anything I disliked Review Source Response from Chariot Software January 31, 2025 Your review made our day -- thank you so much for posting it! We'll keep striving to make your Chariot experience the best one possible!!! RB Robin B. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Chariot was a great choice!" July 22, 2025 5.0 My interactions with the owner and staff have always been very positive and productive. They encourage feedback and ideas to make the software better, and actually implement many of these ideas. They always respond quickly to our inquiries, which means a lot. I couldn’t be happier with this company! Pros The staff’s positive attitude, responsiveness, and enthusiasm to make Chariot the best it can be, day after day. Cons No cons for me. No software is perfect for every person. Anything that we might like done a little differently is suggested to the Chariot team, which is always met with enthusiasm and open mindedness. Review Source MM Marcus M. Owner Furniture Used the software for: Less than 6 months ### "Saved Time, Increased Revenue, More Professional." January 3, 2026 5.0 Chariot has been a complete game changer for my moving business. It’s helped me save time, increase revenue, and present a much more professional image to my customers. The platform is extremely easy to use, and the customer support is outstanding. The team truly supports you every step of the way. Chariot has exceeded my expectations. Pros Ease of Use, time saving, lead management, customer service, sales management, Learning Curve. Value for Money Cons There isn't anything noteworthy to add. I have enjoyed every aspect of Chariot. I've reached out to the team with small suggestions. Review Source Response from Chariot Software January 6, 2026 We're grateful to work with you and support your growing moving company! Thank you so much for the kind words! 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