# TeamSupport Messaging & Live Chat Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about TeamSupport Messaging & Live Chat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more.

Source: https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat

---

# 

 TeamSupport Messaging & Live Chat Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

TeamSupport Messaging & Live Chat

## What is TeamSupport Messaging & Live Chat?

TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, collaborate with external departments, and garner valuable customer insights in one intuitive dashboard. TeamSupport is here to help agents tackle their most pressing challenges with a nimble solution that’s easy to learn and implement.

## What is TeamSupport Messaging & Live Chat used for?

[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Contact Center](https://www.capterra.com/contact-center-software/)

Top alternative

Featured

Overall rating

Based on 115 user reviews

Reviews sentiment

Positive

95%

Neutral

5%

Negative

0%

Starting price

$29

Per User, Per Month

Free trial  
not available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for TeamSupport Messaging & Live Chat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.teamsupport.com&name=TeamSupport Messaging & Live Chat)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### TeamSupport Messaging & Live Chat

4.6 (115)

VS.

[4.7 (24,125)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

$29

Per User, Per Month

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (115)

Ease Of Use

4.6 (16,383)

Value For Money

4.5 (97)

Value For Money

4.5 (11,441)

Customer Service

4.5 (104)

Customer Service

4.4 (10,659)

## TeamSupport Messaging & Live Chat alternatives

[4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.4 (4,081)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$115.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.7 (30)](https://www.capterra.com/p/10031687/Text/#reviews)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)

[4.7 (16,383)](https://www.capterra.com/p/180345/WhatsApp/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/180345/WhatsApp/)

[View all alternatives](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/alternatives/)

## FAQs about TeamSupport Messaging & Live Chat

Overview

### What problems does TeamSupport Messaging & Live Chat solve?

TeamSupport Messaging & Live Chat solves slow response times, missed web leads, phone-heavy support queues, and weak issue context by giving teams real-time chat, routing, transcripts, visitor details, and easy handoffs. Customer support, admissions, healthcare staff, sales teams, and service desks benefit most when handling inquiries, troubleshooting faster, and converting interested visitors.

Answer based on 91 reviews

Overview

### Which roles and teams benefit most from TeamSupport Messaging & Live Chat?

TeamSupport Messaging & Live Chat is most used by marketing teams, sales leaders, customer experience managers, and operations executives who need fast, organized communication with prospects and customers. Marketing uses it to capture and engage leads, sales teams to respond quickly, support teams to resolve inquiries, and executives to monitor service performance.

Answer based on 111 reviews

Overview

### What company size and industries is TeamSupport Messaging & Live Chat built for?

TeamSupport Messaging & Live Chat is built for small businesses first, with 79% of reviewers from that segment and Computer Software leading at 9%. It serves customer-focused companies of all sizes, including midsize businesses at 17% and enterprises at 5%, with additional traction in Financial Services and Information Technology and Services at 8% each.

Answer based on 114 reviews

Features and Usability

### What are the key features of TeamSupport Messaging & Live Chat?

TeamSupport Messaging & Live Chat includes core live chat and proactive chat for real-time customer support and lead capture, plus widgets with customizable branding. Differentiating features include integrations with Salesforce and Zendesk, visitor tracking and chat routing, transcripts/chat history, dashboards, and automated responses for repeated questions.

Answer based on 91 reviews

Pricing

### How much does it cost and what fees or limitations are included?

TeamSupport Messaging & Live Chat starts at $29 per user/month for the Chat Support plan, with Essential Support at $35 and Professional Support at $49. The pricing page lists no free version or free trial. Chat Support includes advanced routing and omni-channel conversation management; higher tiers add SLAs, chatbots, analytics, and messaging audit logs.

Answer based on 7 reviews

Integrations

### Which third-party tools and platforms does TeamSupport Messaging & Live Chat integrate with?

TeamSupport Messaging & Live Chat integrates with 8 third-party tools, including HubSpot CRM and ServiceNow from reviewer mentions, plus Jira, Slack, Microsoft Teams, Mailchimp, Azure DevOps Server, and Salesforce Starter. These cover CRM, IT service management, team communication, marketing, and development workflows.

Answer based on 25 reviews

Getting Started and Support

### What customer support options does TeamSupport Messaging & Live Chat offer, and how do users rate the experience?

TeamSupport Messaging & Live Chat offers email/help desk, a knowledge base, phone support, and chat. Users generally describe support as responsive, helpful, and quick to resolve setup, integration, and technical issues. Some mention occasional glitches, uneven rep interactions, and needing assistance to find certain settings or address routing problems.

Answer based on 91 reviews

Features and Usability

### How well does it handle proactive chat?

TeamSupport Messaging & Live Chat handles proactive chat well for teams that want targeted website engagement and lead capture. Many users like page-based rules, custom messages, and branding options, while some support and sales teams find setup menus confusing and want better contact capture, routing, and faster access to human help.

Answer based on 27 reviews

Features and Usability

### What features does it offer for live chat teams?

TeamSupport Messaging & Live Chat offers a broad live chat feature set that covers daily support, sales, and service needs. Teams often mention customization, reporting, file sharing, visitor details, integrations, notifications, and compliance options, though some users want easier transcript emailing, better visibility into teammate activity, and more advanced automation.

Answer based on 24 reviews

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Multi-Channel Communication

4.5 (12)

75.00% of 12 reviewers that rated this feature as important or highly important

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Customizable Branding

4.4 (8)

37.50% of 8 reviewers that rated this feature as important or highly important

Add customized logos and colors to align with company branding

Live Chat

4.3 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

Ability to chat online in real time

Transcripts/Chat History

4.7 (6)

100.00% of 6 reviewers that rated this feature as important or highly important

View messages sent by both parties during the chat conversation

Chatbot

3.6 (5)

40.00% of 5 reviewers that rated this feature as important or highly important

AI-based platform which conducts a conversation via auditory or textual methods

Customer Experience Management

4.8 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

TeamSupport Messaging & Live Chat 16 features

Software program that continuously adjusts its behavior based on observed data

Automatic reply functionality for incoming messages

AI-based platform which conducts a conversation via auditory or textual methods

Initiate interactions with customers by proactively starting conversations or providing informational content

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Automatically identify and save contact information of potential customers

Ability to chat online in real time

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Existing bot models for AI-based tools commonly used for auditory and textual conversation methods

Copy on the page or chat window encouraging the user to engage with the chat option

Engage in direct, instant messaging with consumers

View messages sent by both parties during the chat conversation

An extended application or connector that enables users to perform additional services with their current set of tools

Get Advice

We can help you find the software with the features you need.

Features

4.4 (110)

4.4

Based on 110 reviews

## Pricing

Value for money

4.5 (97)

[View pricing plan details](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/pricing/)

Chat Support

$29.00

Per User,Per Month

It includes:

-   Omni-Channel Conversation Management
-   Advanced Routing
-   Custom Branded Experiences
-   Conversation Collaboration

Essential Support

$35.00

Per User,Per Month

It includes:

-   Ticketing System
-   Omnichannel
-   AI-powered Chatbots
-   Customer Hub and self-service Portal
-   Knowledge Base
-   Prebuilt Analytics Dashboards
-   Core Integrations
-   Workflow Management and Ticket Automation
-   Customer Satisfaction (CSAT) Surveys
-   Proprietary Customer Distress Index (CDI) Scoring
-   Custom Service Level Agreements (SLAs)
-   24-hour Customer Support

Professional Support

$49.00

Per User,Per Month

It includes:

-   Fully Customizable Visitor and Agent Experience
-   Messaging Supervisor
-   Messaging Audit Logs
-   Messaging Auto-translate

Value for money

4.5 (97)

4.5

Based on 97 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[

Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[

Azure DevOps Server](https://www.capterra.com/p/177262/Team-Foundation-Server/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (104)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (104)

4.5

Based on 104 reviews

## User reviews

Overall rating

4.6

Based on 115 reviews

Filter by rating

5(77)

4(32)

3(6)

2(0)

1(0)

Mentioned topic

Sorted by most recent

BL

Brooks L.

Team Support

Information Technology and Services

### "Simple, Effective Customer Messaging with Helpful Automation and Sales Tools"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

3/10

June 9, 2026

Overall, TeamSupport Messaging & Live Chat offers good VALUE FOR MONEY by combining multiple support tools in one platform. It has solid EASE OF USE, with a simple interface that’s easy to navigate after initial setup. The CHATBOT feature helps automate common responses and improves response times. MESSAGE AND EMAIL are well integrated, allowing all communication to be managed in one place. SALES MANAGEMENT helps track customer interactions and support the sales process.

Pros

What stands out most about Messaging & Live Chat in TeamSupport is how it improves real-time communication between support teams and customers. It allows agents to respond instantly to questions, which helps reduce wait times and improves overall customer satisfaction.

Cons

I didn’t find any cons. It has a very small learning curve and no bugs or issues since I started using this software 3 years ago.

Switched from

[Live Chat App](https://www.capterra.com/p/10012937/Live-Chat-App/)

[Online Live Chat](https://www.capterra.com/p/140387/Online-Live-Chat/)

Because it is more affordable for me to utilize.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CN

Carli N.

Scheduler

Consumer Goods

### "Ease of use and helpful team collaboration "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 18, 2025

My overall experience with Team support messaging and live chat has been positive and helpful to my team.

Pros

What I like most about Teams Team support messaging and live chat is it's help with team collaboration. Also ease of use when it comes to meetings.

Cons

What I like least about team support messaging and live chat is it does have frequent updates but that's still such a small issue, it can be looked over.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

customer support

Design

### "LIve Chat experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 23, 2025

We've tried several chat solutions over the years and found SnapEngage to be the most feature rich, easy to use, and best value and Highly recommended messaging tool

Pros

I really like TeamSupport a lot. It has helped us get in touch with our customers through live chats, IT ticketing system, and reply to inquiries on time, thus improving our relationship with our customers.

Cons

I do not have many bad things to say. It would be a stretch for me to say something I dislike here.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TK

Taylor K.

Engineer

Hospitality

### "Simplicity at its Finest"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 16, 2025

My experience has been positive. I really enjoy the access i have at the tip of my finger to contact my colleagues.

Pros

I like that it gives the ability to connect with colleagues and costumers with simplicity.

Cons

I suppose a con would be the limited options within the program, though that is the point as it is supposed to be a simplified program.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AP

Aalaysia P.

MA

Hospital & Health Care

### "Use Team Support Messaging & Live Chat"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 12, 2024

Overall it is great . the tools are great , fast responding

Pros

Fast responses and no errors when communicating to the agent

Cons

what I like least is that sometimes there are small glitches

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JO

Joshua O.

Infrastructure Engineer

Information Technology and Services

### "Customer support made easy with TeamSupport Messaging"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

June 30, 2024

Pros

One of the beauties of supporting customers is having an enabling platform that is easy for the customer to interact with, which is a perfect solution in TeamsSupport, where an SMS, as simple as it is, can be used to initiate customer engagement. I love that.

Cons

The chatbot does not provide an option to speak to humans instantly. This should be improved, as most customers would prefer human support initially rather than having to answer numerous questions from the chatbot.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AV

Anne V.

Manager

Hospital & Health Care

### "Messagerie rapide "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

November 24, 2023

On poursuivra notre abonnement sans souci

Pros

On peut se connecter de n’importe où et être plusieurs en conversation

Cons

Rien du tout ne me convient pas c’est parfait

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Video Content Creator

Arts and Crafts

### "Easy Peasy ChitChat"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

May 22, 2023

I can definitely rate this on a scale from 1 - 10 ... probably, an 8; I actually like this app and I still continue to use it from time-to-time.

Pros

I think it's most important features are positively exercised by producing an excellent messaging/chat experience.

Cons

Probably the fact that it kept on lagging; I don't understand why it continued to do such a thing but it did seem to bother me somewhat.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CS

Cristiane Silva d.

Nutricionista

Food Production

### "Analisando"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

May 3, 2023

Pros

Facilita muito o contato com os clientes e colaboradores, sendo possível obter resolução de problemas com mais praticidade.

Cons

sistema com nível de complexidade alto dificultando um pouco a adesão

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AA

Adnan A.

Manager

Hospital & Health Care

### "Review for support messaging & live chat"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

April 16, 2023

Pros

Its easy to use.Always having easy connectivity.they have very good costumer support team.i have been using this app for 8 months nw.

Cons

Very rarely hangs.but sitll one othe best app to be used for live chat

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/reviews/)

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Popular comparisons

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