# Page 7 | Cvent Event Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Cvent Event Management the right Event Management solution for you? Explore 990 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/26318/Cvent-Event-Management/reviews --- Cvent Event Management 4.5 (990) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Page 7 - Reviews of Cvent Event Management ## Showing most helpful reviews Showing 151-175 of 990 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LM Liz M. Director of Marketing and Events Events Services Used the software for: 2+ years ### "Solid Product But Deceptive Sales Tactics" January 9, 2024 4.0 Pros Cvent offers a robust event management platform, complemented by an efficient abstract management system. The suite is enriched with extensive training resources, facilitating seamless deployment of event websites and meeting applications. Cons We recently encountered a significant issue with Cvent. Despite upgrading our services, we were inaccurately charged for onsite equipment and additional items we no longer utilize. Efforts to resolve this through the sales representative have been ongoing for months, with little progress. Upon reviewing past communications, it's evident that the charges contradict the terms discussed during our upgrade. The response from the current sales representative, attributing the error to a predecessor and offering a credit conditional on a three-year renewal, is disappointing and unprofessional. This approach has unfortunately tarnished our long-standing relationship with Cvent. Review Source VR Verified Reviewer Sr. Systems Business Analyst Non-Profit Organization Management Used the software for: 1-2 years ### "Great Tool for Event builders and planners!" June 14, 2019 4.0 1\. Resolve potential last minute issues that may arise onsite 2. Staff has been very productive and prepared to manage attendees 3. Provide enough metrics for admins 4. Easy to adopt by non-technical users Pros 1\. Interactive Features with Crowdcompass that customize the user experiences and engagement in an effective way. It has really helped us with onsite preparedness. 2. Cloning events or creating templates to re-use and make adjustments that saves time 3. CRM integration options have allowed us to have 360 degree customer view across CRM and Cvent. We have also used SSO to link our existing users account at registration websites. 4. Flex events 5. Ability to integrate with supplier network and survey tools Cons 1.Ways to manage field permissions for users/roles (edit/delete/update) 2.Enforce field validations on account/organization level so that we can maintain data integrity and event planners cannot customize anything and everything at event level 3. 2 way sync through standard integration is not dynamic for custom fields 4. If salesforce has person account enabled, not business account, cvent has no way to accommodate that on contact level during integration. 5. API limit of 10000 is very less for large events Switched from [Fonteva Events](https://www.capterra.com/p/161348/Fonteva-Events/) It was complex and not easy to be adopted by non-technical users. Review Source Kacie H. Marketing Manager Financial Services Used the software for: 2+ years ### "Customer Service Lacking + Overly Complex UI = Stress" April 28, 2020 2.0 If you don't have a full-time event planner with LOTS of UI and web design experience, I wouldn't recommend it at all. CVent was supposed to make conference planning easier. Instead, it took several of us away from our primary roles in order to solve glitches and endure endless wait times with customer support. Pros You can both set up an event, manage invites and create your event website using CVent. Registration questionnaires allow for everything from selecting meals to payment. Cons CVent is not user friendly at all. It takes 12-15 clicks what you should be able to do in 3-4, and the dropdowns don't make sense. It seemed that every month or so we'd have a new rep. It was as if the company had a revolving door. The event website was incredibly difficult to set up compared to Wix, Wordpress or any other site I've used, and the limitations were frustrating. To have a sharp-looking solution, you have to purchase multiple upgrades. After a difficult first year we were told we could clone the event website next year and change certain details and pictures.... and then CVent decided to redo their platform, and not for the better. So we had to start from scratch. You can create an event app to go with your website, but the content didn't copy over. Which means we had to manually enter in all speaker, session and attendee data over twice. It was senseless. Review Source PB Pierre B. Events Airlines/Aviation Used the software for: 2+ years ### "Great product for event planner" July 25, 2023 5.0 Pros Cvent is a great platform to source your venue and create your event, registration. Also the integration it provides with AttendeeHub and/or onArrival is key when planning events. Cons While the backend tool is easy to use and user friendly, I would love to see a more mobile version of the backend. Review Source KD Katie D. Employee Experience Manager Investment Banking Used the software for: 2+ years ### "Daily Cvent User " June 1, 2021 4.0 I don't know if I could handle switching to another platform. Pros I would say this product is pretty easy to use if you have a design eye. You do not need to know how to code websites or anything of that nature. Cons There are a little too many customizable features that it can take some time to build out your event registration. It will take a little trial and error to find which setting affects what. Review Source AT Abigail T. Marketing Specialist Management Consulting Used the software for: 2+ years ### "Cvent Event Management Review" November 7, 2022 3.0 Its a decent platform but can get really expensive when you're a business on the rise. Since you have to purchase a set number of registrations you have to pay more if you go over. As our webinars took off we quickly ate up what we had for registrations, requiring us to purchase more. Outside of that I really do enjoy the level of customization when it comes to event emails and the event website. Pros Email marketing is a very important aspect of our events and I really enjoyed the customization ability within Cvent Events. It is a very user friendly interface and making edits to copy or design can be done quick and easy. Many other softwares have basic email templates and require coding to get things just right, but not with Cvent. Cons The overall stability of the software has been a pain point for us, especially as of late. Entire outages in the middle of us lauching webinars that leave us unable to access the software at all some days. When something does break, customer support isn't always the most helpful. Review Source MM Megan M. Marketing & Event Manager Education Management Used the software for: 2+ years ### "Cvent has great salesmen and wine & dine customers at their annual conference" August 14, 2019 2.0 It once was the top-notch event management software and demanded top price. Now, they are implementing FLEX (the new "upgraded" version) to try to compete with others in the industry - they are failing at this. Most features still have not rolled out, two years in. Other companies already have all of these amazing promised features and much, much more. In my opinion, they decided to focus on growing as a company instead of staying a top performer. They invest a lot in sales, not so much in product growth and development or customer service. Pros I like that their annual conference is a lot of fun! Cons Everything we want is always an additional cost - only the bare bones are included. Pricing is the highest in the industry. Customer service reps don't speak English as their primary language. Options are so complex, it's extremely clunky and hard to make function like you intend. There are only a few ugly website templates to choose from. They even charge for additional users. The contacts are difficult to manage. There are no real options for vendor hall maps within the system. You can't view sessions in a grid view (or any alternative views, for that matter), so for a conference with over 100 breakouts, it's horrendous looking. If you want your conference in an app, you'll pay up the wazoo PER EVENT. I could continue all day long with dislikes. Reason for choosing Cvent Event Management Their salesmen are top-notch! They can promise you amazing things. Review Source VR Verified Reviewer Sr. Associate, National Events Non-Profit Organization Management Used the software for: 2+ years ### "Nonprofit perspective" August 9, 2018 5.0 Like I said earlier, the people assigned to my account and others that I've met and worked with from Cvent through customer service and also other departments focused on individual modules of the platform are incredible. They are passionate about the work, they are upfront about what could or might not work for our case, and they are true partners. Pros Cvent is very easy to explore and use. It offers a great deal of customization and has a plethora of modules to add on that can grow your and your attendees' experience. The customer service is round the clock and everyone is very knowledgeable. The people assigned to your account as well as the custom service folks on the phone are also incredible in helping you work out issues and build on ideas. Cons The cost. In a nonprofit getting the business case for putting more money toward something, even if we could really build something strong and grow our attendees' experiences is hard to convince when the contract costs are still fairly high. Review Source CS Carolyn S. Faculty E-Learning Used the software for: 1-2 years ### "CVent" May 9, 2022 5.0 My overall experience with Cvent Event Management has been positive. It is easy to use and fosters engagement from participants in live meetings and presentations. Pros The features that are most impactful are ease of use, real-time analytics, and attendees tracking. Cons The features that are least appealing include lack of use by industry. Other tools such as Google meet and Zoom are more widely used in the eLearning sector. Review Source Response from Cvent May 17, 2022 Thank you so much for your kind words, Carolyn. We really appreciate you taking the time to share your experience with us. GP Gracilma P. Emprésaria Apparel & Fashion Used the software for: Less than 6 months ### "Avaliando Gerenciamento de eventos Cvent" July 16, 2023 5.0 Minha experiência com o uso do app Gerenciamento de eventos Cvent foi muito positiva. O programa tem me ajudado a economizar tempo. Pros Eu pude criar agendas detalhadas para os eventos, ajustando horários, locais e descrições de forma simples e rápida. Cons Ao utilizar a ferramenta no inicio tive um pouco de dificuldades ao acessar algumas funcionalidades, mas por conta da adaptação do que a ferramenta em si. Review Source VR Verified Reviewer Global Category Manager Computer Software Used the software for: 2+ years ### "Great tool, but complexity results in less adoption" June 20, 2018 5.0 Visibility and supports Duty of Care Pros The full 'end to end' solution is the great thing about Cvent, from registering the need for a meeting or event, through to sourcing, event website, attendee invites (with a whole load of functionality) through budgets, on-site management and ROI. Cons Cvent is very complex which limits adoption. Inevitably, with such a great end to end solution, complexity is expected, but nevertheless this is the unfortunate downside... Review Source Response from Cvent July 9, 2018 Hello, Thank you for taking the time to share your experience using Cvent! We appreciate your candid feedback and have shared it with our product team. We¿d also like to tell you more about our loyalty program, Cvent Celebrity. As a Celebrity, you¿ll have opportunities to take part in beta testing, be the first to know about new Cvent products and events, learn best practices, and earn cool rewards! To learn more about Cvent Celebrity and to join, visit http://bit.ly/2IuDlXh Please do not hesitate to reach out to us should you have any questions or need any assistance! VR Verified Reviewer Complex Group Sales Manager, W Hotels Used the software for: 2+ years ### "User Friendly!" May 15, 2018 4.0 Pros This software looks like sometime spend time developing it. I use this almost everyday as an administrator, and it is so simple. Easy to add users, edit content, and overall a nice website to have to spend alot of time. Cons The customer service department could use some work. Helpful, but with the new integration of systems i feel that they are just looking for more money. Review Source Response from Cvent July 9, 2018 Hello, Thank you for taking the time to share your experience using Cvent! We appreciate your candid feedback and have shared it with our product team. Your feedback is invaluable as we are always looking for ways to improve our current offerings. We¿d also like to tell you more about our loyalty program, Cvent Celebrity. As a Celebrity, you¿ll have opportunities to take part in beta testing, be the first to know about new Cvent products and events, learn best practices, and earn cool rewards! To learn more about Cvent Celebrity and to join, visit http://bit.ly/2IuDlXh Please do not hesitate to reach out to us should you have any questions or need any assistance! SH Sheila H. Program Manager Public Safety Used the software for: 6-12 months ### "Public Safety User" September 22, 2021 4.0 Cvent has put our whole conference under one roof and it makes it much easier to get reports and analyze exactly where your event stands. Pros I like the option to have Cvent build your event for you and then use it in the future as a template. Cons t can be a bit intimidating if you don't have much computer knowledge. Reason for choosing Cvent Event Management We chose Cvent because of the ability to have the website built for us. We don't have the staff to do this so this one thing was a huge selling point for us. Review Source VR Verified Reviewer Conference Coordinator Higher Education Used the software for: 2+ years ### "Complete and seamless platform" January 14, 2022 5.0 Pros Cvent offers tremendous flexibility to customize the event registration and marketing process across our events and programs. It's a comprehensive package that gives us a one-stop shop, rather than using multiple platforms. Cons As the platform evolves, there are times when key features that we use not implemented right away. It'susually worth the wait and we can usually find a work around, but it sometimes is not efficient. Review Source HA Heather A. Meetings & Events Coordinator Sr. Medical Devices Used the software for: 2+ years ### "CVent is critical to my success" August 3, 2021 5.0 Pros I love the ease of use. The layout of CVent makes things easy to find and use. CVent makes attendee management and registration seamless which is a critical part of my role. Cons I am not looking forward to the new layout rollout. I've tried to use the test mode a few times and it is very difficult to navigate. Review Source AL Amy L. Senior Systems and Tools Specialist Medical Devices Used the software for: 2+ years ### "Easy to use with repetition" August 2, 2021 4.0 Overall, Cvent is great to work with we have wonderful account staff that is willing to work with us and support our processes. Pros Being able to copy from past events to quickly open registration is a key feature used within our organization Cons Overall Cvent rolls out platforms before they are fully baked and expects users to convert. Recent examples include Flex when the question library is unavailable, a HIGHLY used feature in my organization. Also, new reporting when the data filters are appropriately working. Unfortunately they tie your hands by requiring you to use the new options to use upgraded features or new products. Review Source LS Lora S. Civil Structural Engineer Architecture & Planning Used the software for: 2+ years ### "One platform to conduct all operations related to organizing and managing events efficiently" December 21, 2022 5.0 We used to suffer in the past when requesting to organize an event, as organizational matters, sending invitations, and registering attendance required us to use many applications and also send a lot of emails. With Cvent, things have become much smoother, as through one platform we can perform all organizational and administrative operations, which I greatly appreciate. Pros I love the fact that Cvent enables us to do a lot of organizing things related to the events we host in one place, where in a few simple steps we can prepare and send invitations to targeted contact lists as well as register attendance. It's great how Cvent's capabilities enable us to shorten processes, as the high-quality automation it provides enables us to do so much more automatically. I really appreciate how Cvent enables us to host teleconferences efficiently, allows us to manage them with great flexibility, and also we were able to collect attendee feedback and send responses. I really appreciate the data that we're able to organize within Cvent logs, as well as the ease of reporting. Cons You only need a few simple training to master its use and get the most out of it, and Cvent's support team will help, as they are very friendly and quick to respond to any inquiries. Review Source GW Gladys W. Executive Assistant to the CEO Used the software for: 2+ years ### "Be prepared for a 180 degree experience with Cvent's Event Management solution. " August 1, 2018 4.0 Cvent's event management software saves countless man hours and potential marketing costs. Pros Cvent's Event Management solution truly automates your meetings & events marketing, registration and check-in processes. Upload your attendees with from an Excel or CSV file. Create and send save the date, registration open, reminder emails and practically anything else you can think of to effectively market your meetings & events. Check your registration numbers at-a-glance. Run reports to see who registered, who didn't, and even who is possibly thinking about it with the abandoned registrations feature. My favorite tool is OnArrival (event check-in). Put those days behind you of paper tickets, attendee checklists, and long lines & chaos at the registration table. Upon arrival, your attendees check-in on an iPad, or you can scan them with a mobile device, and look cutting edge while doing it!!! Cons I would say that Cvent's Event Management platform, like any other tech platform, has a learning curve a moderate one. Setting up my first event was challenging even with training. To my surprise, setting up my second event was even more challenging. Partly because I challenged myself to create vs. copy (feature) my second event from scratch. Due to the platform's many, and I do mean many, features and functionality, I found it difficult to remember all the steps (menu navigation) to create an event. Undeterred, I contacted Cvent's Customer Support (really Customer Care as they go the mile for you) to help me create my second event. For the second time around, I worked smarter and documented all the steps. I can honestly say, it's been smooth sailing ever since! If I run into a snag or have a question, I contact Customer Support or look to my Cvent Community for help. There are many meetings & events solutions out there, but it's hard to beat one of the first and best to market! Stop searching and give Cvent a try. Review Source SR Susan R. Conference Assistant to the Chair Non-Profit Organization Management Used the software for: 2+ years ### "Powerful Paltform" December 12, 2022 5.0 The support is amazing, and makes it possible to provide our members with a positive experience. Pros The Event Management allows registrants to have a smooth registration experience and conference experience. It allowed us to capture a great deal of information for the seven registration paths we need for our largest event. Cons I know that training is offered but “cheat sheets” and short term links to videos for training not offered on demand would be helpful. Alternatives considered [RingCentral Events](https://www.capterra.com/p/10010919/Hopin-Events/)[Accelevents](https://www.capterra.com/p/144596/Accelevents/) Reason for choosing Cvent Event Management CVent was the more powerful platform Review Source Kassandra R. Registration Coordinator Financial Services Used the software for: 2+ years ### "A Complex Platform for Complex Events" May 29, 2018 4.0 Pros I love that Cvent is constantly improving. They really take feedback seriously and work hard to find solutions to your problems. We have a very complex event, and have found solutions to the vast majority of our issues, and where some solutions were a little sticky at first, updated versions and new features have consistently improved functionality. I have found the support team helpful and while our initial representative was not the greatest, I requested a new rep which was processed quickly, and he has been wonderful. Cons There is a bit of a learning curve, but if you require a platform that can handle an event's complexity, I believe this is to be expected. Still, there are a few items that I still don't find intuitive in the interface, but I am confident the release of Cvent Flex will address many of these issues. Review Source VR Verified Reviewer Senior, Registration Solutions Analyst Used the software for: 2+ years ### "The ease of use is phenomenal" June 11, 2018 5.0 Pros I like the ability to build sites that are easy for registrants to navigate. I currently enjoy being able to have real control over the look and feel of my sites. Cons I fear with the switch to the Flex platform that I will lose my ability to customize sites. Currently the system is easier to customize and I hope they allow power users to continue to have thar functionality. Review Source Response from Cvent July 9, 2018 Hello, Thank you for taking the time to share your experience using Cvent! We appreciate your candid feedback and have shared it with our product team. We¿d also like to tell you more about our loyalty program, Cvent Celebrity. As a Celebrity, you¿ll have opportunities to take part in beta testing, be the first to know about new Cvent products and events, learn best practices, and earn cool rewards! To learn more about Cvent Celebrity and to join, visit http://bit.ly/2IuDlXh Please do not hesitate to reach out to us should you have any questions or need any assistance! VR Verified Reviewer Director, Events + Marketing Education Management Used the software for: 2+ years ### "Cvent" September 28, 2018 3.0 Overall, this was not a great platform for our company and we ended up not re-signing our contract. It was challenging software for people to learn and adopt, and folks were generally not happy with the output - sites looked a bit dated and not modern. Additionally, customer support at cvent wasn't ideal for us either. Pros Cvent is incredibly robust software. It has lots of functionality, but it isn't particularly easy to use. The customization options are endless. Cons Unless you have a person(s) dedicated to fulyl learning the software and being the only one(s) to use it, this software is quite difficult to learn and adapt for the 'everyday' user. As I mentioned, it has tons of functionality and customization options. However, finding/navigating to these options is not simple and the endless options aren't easy for someone to understand unless they are immersed in a tech role. Review Source KS Katrina S. Corporate Event Planner Financial Services Used the software for: 2+ years ### "Event Management Made Easy!" July 26, 2023 5.0 I love Cvent and all that they do to make my job easier and our attendees happy. Pros I like that it’s a one stop shop for all things events! Registration, emails, reporting all at the click of a button! Cons Sometimes editing and publishing or saving takes longer than it should. And even if I hit publish, sometimes times don’t save. Review Source CT Cassandre T. Technology Coordinator - MICE Leisure, Travel & Tourism Used the software for: 2+ years ### "A great platform!" March 6, 2024 5.0 Pros Cvent is useful for event and attendee management. Everything you need is in the same place. It has greatly improved our work. Cons It isn't perfectly tailored to incentives trips. There are a few features that could be improved: guest management, multi destination flights, etc. Review Source Response from Cvent March 7, 2024 Thanks for taking the time to review our product. I have forwarded on your feedback on to our Product department as they are responsible for the roadmap ahead. CT Carli T. Event Technology Manager Events Services Used the software for: 2+ years ### "Great tool for event planner" July 25, 2023 5.0 Pros Great for event registration, user friendly, customizable forms and rules/restrictions on content, helpful at tracking travel details and requests, thorough reporting. Cons Some things used to be more customizable in Cvent classic that planners were used to, and those functionalities have gone away with Cvent flex. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.