# Cvent Event Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cvent Event Management the right Event Management solution for you? Explore 990 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/26318/Cvent-Event-Management/reviews --- Cvent Event Management 4.5 (990) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Reviews of Cvent Event Management Ease of use 4.1 Customer Service 4.5 ## Pros and Cons in Reviews Comprehensive attendee tracking tools 91% positive reviews out of 114 Most reviewers report attendee management simplifies registration, check-in, communication, and customizes attendee experience for diverse events. Maxwell P General Manager, 11 - 50 employees. "The registration features are incredibly customizable, allowing us to handle complicated attendee tracks without breaking a sweat." High and restrictive pricing structure 59% negative reviews out of 91 Some reviewers say pricing is expensive, with add-on fees and per-registrant costs limiting access for smaller organizations. Versatile conference planning platform 91% positive reviews out of 81 Most reviewers indicate conference and meeting management streamlines planning, communication, and supports events of all sizes efficiently. Julia H Association Coordinator, 2 - 10 employees. "Cvent has streamlined our processes, allowing a small staff to concentrate on other activities related to our conferences and providing a better experience for our attendees." Frequent technical glitches and complexity 78% negative reviews out of 82 Most reviewers report bugs and issues cause workflow disruptions, system crashes, and make routine tasks unnecessarily complicated. Cam G Specialist, 1,001 - 5,000 employees. "There are often times technical issues that arise with the software due to coding, tags, etc that make it difficult to change things occasionally." Integrated mobile event management 92% positive reviews out of 37 Most reviewers describe mobile app as intuitive, easy to use, and centralizes event tasks and attendee engagement. Complicated payment and billing processes 51% negative reviews out of 63 Some reviewers describe payment and billing as confusing, slow, and prone to errors, with contract and refund frustrations. Liz M Director of Marketing and Events, 2 - 10 employees. "We recently encountered a significant issue with Cvent. Despite upgrading our services, we were inaccurately charged for onsite equipment and additional items we no longer utilize." ## Showing most helpful reviews Showing 1-25 of 990 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mai M. Managing Director Hospitality Used the software for: 1-2 years ### "Cvent is your secret weapon" March 13, 2026 5.0 Overall, I am completely pleased with the entire platform. I have multiple programs with multiple clients and everyone can use the platform with ease. It gives me the added layer of confidence I need to manage multiple programs at once!. Pros Cvent remains a completely trusted brand that has updated features to aid my venue sourcing and complete event management. I find the platform to be completely user friendly and have no trouble navigating the software. Cons I have been a long time user of Cvent and it remains the gold standard. NO cons and has updated features making it even more helpful and relevant! Review Source Mario G. Creative Events Services Used the software for: 2+ years ### "Powerful, Reliable, and Worth the Investment – If You’re Ready to Learn It" August 8, 2025 5.0 Very positive. It’s a highly stable and professional platform we trust for IT and pharma events, from product launches to roadshows. Support can be slow, so we rely on the Community first, but the system itself has never failed us during an event. Great value if you use it fully and invest time in learning it. Pros The registration system and post-event follow-up tools. We love how easily we can track attendees, filter qualified leads for our clients, and send automated surveys. The email and website builder is also super intuitive—very visual and fast to work with. Cons The learning curve. Cvent is packed with features, but it takes time to master. There are constant updates and new tools, so you really have to stay on top of training. Also, the cost is high—especially for teams in Latin America. Switched from [Eventtia](https://www.capterra.com/p/141780/Eventtia/) We actually use both platforms. Eventtia is much more affordable and faster for basic events—we can set up a registration in minutes, which is great when time and budget are tight. Cvent, while far more powerful and professional, takes longer to configure. Even when cloning events, there’s a lot of manual setup, so sometimes it’s easier to start from scratch. We use Cvent for larger, more complex events where we need advanced tracking, reporting, and integration. Review Source Samantha H. Digital Content Manager Information Technology and Services Used the software for: 2+ years ### "Just okay, okay?" January 5, 2026 3.0 Overall, Cvent is Just Okay. I do feel like the sales reps (during your software search) sell you "a lot," only for many of those features not to have been past Beta testing or not to be available yet... so that's a bit misleading. We did struggle with features not working on 'Game Day' and not being able to get ahold of our support team member, but I do think that was likely due to the time zone differences. Pros While my company utilized this platform for our one big event, which we hold every year, I felt the all-in-one user interface was a significant aspect to include in the package. Keeping each feature internal made my job easier in the long run. Cons I do feel like Cvent could have improved their ease of use throughout the app, perhaps automating a few more steps, or even considering restrictions and required portions so that vendors using the Exhibitor Portal stayed honest within our tiered offerings. I do wish their customer support team were more readily available. Oftentimes, we would get set up with a team member, and they would either leave their role before our event or be out of range if we needed them in the moment. Not very reliable. Review Source VR Verified Reviewer Events Manager - Corporate Events Computer Software Used the software for: 2+ years ### "Comprehensive Cvent Event Management Solution" February 25, 2026 5.0 Pros I have used multiple event management platforms but Cvent by far is the most advanced solution which provides comprehensive solution from event planning, website, registration, app to on-site execution support. Cons It's complex to understand for new users and constant change in feature/ UI without proper communication to users makes it difficult to keep up with software. Alternatives considered [Zoho Backstage](https://www.capterra.com/p/178453/Zoho-Backstage/)[ON24](https://www.capterra.com/p/158766/ON24/)[Swoogo](https://www.capterra.com/p/161291/Swoogo/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Cvent Event Management It's a one stop solution which has numerous integrations available with marketing tools, plus it's web design capabilities are better. Review Source DE Damla E. Senior Manager events and partnerships Education Management Used the software for: 1-2 years ### "Great all-in-one event platform with room for smoother navigation" October 17, 2025 5.0 Pros I really liked how easy Cvent made it to manage everything in one place — from registrations to session tracking. The platform felt intuitive and saved me a lot of time, especially with communication and updates. I also appreciated how smooth the attendee experience was; it made the whole event feel more organised and professional without feeling complicated. Cons At times, the platform felt a bit clunky and took a while to navigate between sections. Some features weren’t as intuitive as I expected, and small changes—like editing emails or forms—sometimes required more steps than they should. Nothing major, but a few tweaks could make the overall experience smoother. Switched from [Gripp](https://www.capterra.com/p/205636/Gripp/) We wanted a more reliable, professional platform that could handle registrations, communications, and reporting all in one place. Cvent offered the structure, functionality, and support we needed to manage events more efficiently and deliver a better experience for attendees. Review Source AB Allison B. Corporate Events Specialist Financial Services Used the software for: 2+ years ### "Cvent Event Management Tool Recommendation" October 21, 2025 5.0 Cvent has completely revolutionized the way we handled conference registration and promotion. The fact that everything from the conference website to the attendee list is available all within one space saves us time and effort again and again. Pros is a tool that streamlines all of my event's most important elements - an event website, attendee list, reporting features, badge printing and so much more. Cons There are some features that take some time and research to fully understand how to use to the fullest capability, but I have found both the Cvent Community and Cvent support to be invaluable in helping ensure I overcome any issues I encounter. Alternatives considered [Results@Hand](https://www.capterra.com/p/10022509/ResultsHand/) Reason for choosing Cvent Event Management The functionality and price met our criteria. Switched from [forms.app](https://www.capterra.com/p/197758/forms-app/) We were looking for a company that offered an app in tandem with a registration feature and Cvent fit that criteria. Review Source DH Debra H. Meeting Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "I love Cvent Event Management!" June 10, 2025 5.0 I believe my association has been working in Cvent since 2013. I can remember day one like it was yesterday. I couldn't wait until I was able to work fluidly in Cvent. I am certified in Cvent Classic and am very excited about being signed up to get certified in Flex today! Pros I love that we are able to customize meeting builds. I also love that if there is something you want to learn how to do or if you need to troubleshoot customer support is available. Cons I wish the cvent library worked the same way it did in the classic version. I keep hearing it's being worked on and would love if it's moved up on the list. :-) Switched from [NetForum Enterprise](https://www.capterra.com/p/184340/NetForum/) It was not flexible and didn't allow for easy customizing. Review Source MK Marjorie K. Founder Events Services Used the software for: 1-2 years ### "A Powerful All-in-One Tool for Seamless Event Management" August 27, 2025 5.0 My overall experience with has been very positive. The platform brings together everything needed to plan and run events, registration, communications, check-in, and reporting into one system, which saved a lot of time and improved the attendee experience. There is a learning curve at the start, but once set up, it’s a powerful tool that makes our events run more smoothly and gives us great data for measuring success. Pros What I liked most about is that it brings everything into one central system. From registration and communications to onsite check-in and reporting. It saved time, made the attendee experience smoother, and gave us clear insights into event performance. Cons What I liked least about was the steep learning curve at the beginning. While it’s very powerful once you know your way around, the setup and customisation took longer than expected. Alternatives considered [Zoho Backstage](https://www.capterra.com/p/178453/Zoho-Backstage/)[EventsAir](https://www.capterra.com/p/130158/EventsAIR/)[Humanitix](https://www.capterra.com/p/10004030/Humanitix/) Reason for choosing Cvent Event Management We chose Cvent over other platforms like EventsAir, Zoho Backstage, and Humanitix because it offered the most comprehensive set of tools in one place. While those platforms are strong in their niches, Cvent provided the scalability, reporting, integrations, and professional attendee experience we needed for larger, more complex events. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Price and ease of functionality. All-In-One platform instead of using multiple platforms. Review Source aB ashley B. project manager Entertainment Used the software for: 2+ years ### "mediocre event management" August 25, 2025 3.0 it was ok. it was pricey and customer service was awful. it was easy to use, but we had to come up with our own workarounds because we couldnt customize as we wanted to. Pros fairly easy to set up your event, and the ability to duplicate it annually was nice. user interface was also easy to see. Cons worst customer service ever, with high employee turnover, which was not helpful in a crisis. especially on site. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Cvent Event Management customization was promised. and good service. Review Source CS Charon S. Sr. Manager, Accounting Pharmaceuticals Used the software for: 2+ years ### "Cheers to Cvent Event Management" October 28, 2025 5.0 I've been using for several years and it's been a great tool for our 2 annual meetings. It helps me stay organized and confident that our attendees will have a great experience on the website. Did I mention that the customer support team is second to none? Pros I really like ease of creating events and the customer support is outstanding! The Event Management is a great value for the money. Cons I'm not a fan of Valerie. I feel like it just takes me in circles and I end up contacting customer support anyhow. Alternatives considered [Eventee](https://www.capterra.com/p/184210/Eventee/) Reason for choosing Cvent Event Management Cvent team was very professional and able to check all the boxes for our needs. Review Source JM Jessica M. Project Coordinator Environmental Services Used the software for: 2+ years ### "Great Customer Support" September 26, 2024 4.0 My overall experience with CVENT is pretty good. We use this platform regularly as we conduct many events in a year. I do not feel like it is very user friendly but it does have capabilities that other platforms do not have which is vital to the way we gather data during the registration process. Pros CVENT has a lot of capabilities that other platforms do not such as the ability to link questions, have sub questions and do conditional settings. The customer support is great and has always been able to find a solution to my issues. Cons There are often many areas you have to modify for a single final action. For example, for an event to be live, you have to have the event live, the registration active AND the admission types active. Some of the design features are very limited and modifying things like images can be very challenging. We often have repeat business and are finding that when we copy an event, there are a lot of hidden settings that get copied over and can make the new copy a bit messy. Alternatives considered [Eventsquid](https://www.capterra.com/p/161367/Eventsquid/)[Whova](https://www.capterra.com/p/149712/Whova/) Reason for choosing Cvent Event Management We also have the On Arrival badging system that works really well. Review Source GH Gloria H. Event Coordinator Higher Education Used the software for: 1-2 years ### "CVENT FOR YOUR EVENT" October 24, 2024 4.0 When I used them it was great! It was easy to set up and manage and get the reporting I required. Pros When I used it I loved it. It was so easy to run conferences and workshop with CVENT. Cons I don't really have any cons. The con for me is that my university has its own system and would not allow me to use Cvent any longer. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Cvent offered more services that fit my needs. Review Source PL Pamela L. Member Services Rep. Non-Profit Organization Management Used the software for: 1-2 years ### "CVent Overall Review" June 9, 2025 5.0 I like the software and sometime user friendly. Sometime with the saved modification it take some time updating on the website. Pros It is simple to set up and it is easier if the event or session is in optional selection to do easy modification. Cons It can sometime be difficult to modify and update. I sometime get confused between certain set up like the session and agenda. Review Source CB Chere B. Director of Global Events Non-Profit Organization Management Used the software for: 2+ years ### "Faithful Adapter & Lifetime Customer" June 10, 2025 5.0 My overall experience has been stellar. I've been able to push my event strategy forward and grow my events with this platform. Pros The ability to have all my information in one place. This functionality allows me to create amazing reports for my stakeholders. Cons The price is a bit challenging for non-profits, but its worth it. software is embedded in our day to day business an is crucial to our success. Review Source JF Jenn F. Director of Professional Development Higher Education Used the software for: 2+ years ### "Director of Professional Development" October 17, 2024 5.0 Having worked with Cvent extensively over the years, I can confidently say it has been a reliable and robust platform. The customer service team stands out for their responsiveness, and my overall experience has been consistently positive. Pros offers a comprehensive solution that streamlines the entire event planning process. The platform seamlessly integrates essential features including event setup, speaker coordination, and attendee registration management. Event organizers can easily handle sponsor and exhibitor interactions, coordinate sessions, and foster participant engagement through interactive tools. Built-in feedback surveys help measure event success and gather valuable insights. A standout feature is the platform's user-friendly website builder and mobile app creation tools, which enhance the event experience while requiring minimal technical expertise. Cons Cvent, while powerful, comes with a significant cost investment, making it most cost-effective for our larger-scale events. The platform's training resources are somewhat restrictive – comprehensive learning opportunities are primarily available through the annual Cvent CONNECT conference or in the Community webinars. This limitation can impact new users' ability to fully utilize the platform's capabilities. Review Source MC Maddie C. Event Coordinator Financial Services Used the software for: Less than 6 months ### "Cvent Event Management" June 10, 2025 4.0 Our team loves the event management platform, there is truly so many different places to go for so much different information. After learning so much more this week, I'm super excited to dive deeper into the features we haven't always used to their full potential. Pros There is so much opportunity and tools to ensure the best possible outcome for not only the attendees, but also the staff that are providing support. Cons I wish the integration with our CRM and other systems that our company uses were more user friendly and not so manual, but we're taking steps to improve! Review Source SS Shawna S. Business Development and Marketing Architecture & Planning Used the software for: 2+ years ### "A must have for Conference Planners, Exhibitors and Attendees." April 18, 2025 4.0 Overall was experience with was great. The notifications were precise and prompt and the social communication option was fun and helpful Pros what I liked most about was the ease of use and the mobile accessibility across iphone and android and the notifications. Cons What i liked least about was the aesthetic of the app. It left a bit to be desired in the look of the dashboard Review Source MT Michelle T. CSL Events Services Used the software for: 2+ years ### "Cvent for the Win" October 15, 2024 5.0 Overall, Cvent is a great event platform for any size or type of event. Pros The platform is a one-stop shop. I can accomplish everything I need, from sourcing, budgets, to attendee registration/experience. Cons Cvent tends to acquire other platforms instead of building within, this can cause glitches and bugs. Review Source CT Carlin T. Teacher Education Management Used the software for: I used a free trial ### "Event Planning Software" June 16, 2025 5.0 My overall experience with was a great experience. I was able to use the software to plan an event for a friend. The tools were user friendly and definitely helpful for promotion reasons. Pros I like most about the software is that it is user friendly. It allows planning to be easy and less stressful and takes care of complicating logistics. Cons What I like least about the is that there is a wide range of tool to get familiarized with to better understand the usage of each tool. Review Source PR Parul R. Event Technology Coordinator Management Consulting Used the software for: 1-2 years ### "Efficient and Comprehensive Event Management"" August 30, 2024 5.0 My overall experience with has been very positive. The platform is user-friendly, offers comprehensive features, and integrates well with other tools. It has streamlined our event planning process and provided valuable insights, making it easier to manage and execute successful events. Pros Excellent customer service and extensive help resources. Good integration capabilities, it seamlessly connects with other software and platforms. Suitable for events of all sizes, from small meetings to large conferences. Cons May require significant time to fully understand all features. Review Source CB Chelsea B. Senior Congress Coordinator Medical Practice Used the software for: 2+ years ### "A Cvent Platform review" September 9, 2024 5.0 I have been using Cvent since 2014 and can say that I have had a great experience over the past 10 years and have seen so many new updates and features rolled out that make me excited to see what they can offer in the future, as well. Pros I like having the ability to execute an event from its inception all the way through execution and post-event using all of the Cvent platform whether it be via the Event Management platform, the mobile app, and onsite management. Cons The only con I would say is there is a limit to how customized you can make things at a certain point. Review Source MM McKenzie M. Specialist Events Services Used the software for: 1-2 years ### "Event Productivity at its Best" September 30, 2024 5.0 Pros It's a one stop shop for all things- from travel to the event, to lodging, to app management, to session tracking. Cons there are frequent changes and integrations that sometimes need creative workarounds. Review Source VR Verified Reviewer Account Manager Information Technology and Services Used the software for: 1-2 years ### "Best Event planning Software" September 9, 2024 5.0 I love the software because of usability and features, integration with other software's makes it a dynamic product Pros Software's online event registration form is easy to use and it adds meeting to outlook calender at ease, user interface is good too Cons Nothing i can think of as never faced any issue, however i am sure product updates are always in place to make user experience better Review Source FV Felipe V. AE Staffing and Recruiting Used the software for: 6-12 months ### "A must if you work in events/hospitality industry" October 24, 2024 5.0 Pros It allows our company to offer a superb service! In our events, our attendants can meet with other attendants just by using Cvent App. Also allow us to manage all the activities in an easy way, Cons The licences and the certifications are a bit expensive, but worth the bucks! Review Source DC Dianne C. Event Specialist Non-Profit Organization Management Used the software for: 1-2 years ### "Good Bread and Butter Event Software" August 24, 2024 4.0 Over OK. It functions, has all the basics I need and is relatively easy to use. Pros Its well known and has good basic functionality. Cons Expensive and needs some updating. It seems somewhat limited. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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