--- title: "Propertyware Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Propertyware the right Property Management solution for you? Explore 325 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/25491/Propertyware/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- Propertyware 3.9 (325) [View alternatives](https://www.capterra.com/p/25491/Propertyware/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of Propertyware Ease of use 3.8 Customer Service 4.0 ## Pros and Cons in Reviews Malisha C Leasing ManagerReal Estate, 51 - 200 employeesUsed the software for: 1-2 years. “Online payment features are appreciated because they can reduce manual check handling and free up time for property managers.“ December 31, 2025 JM Jade M Application Dept.Accounting, 2 - 10 employeesUsed the software for: More than 2 years. “I do not like how often the site buffers, stops working, and when the CRP function takes so long to get added to propertyware to generate for when we legally have to get them out.“ November 21, 2024 KC Keleigh C ManagerRetail, 501 - 1,000 employeesUsed the software for: Less than 6 months. “I like it's customizability and user-friendliness, allowing property managers to tailor the software to their specific needs.“ June 5, 2025 PN Peter N CEOReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “It feels like legacy software built around Windows 2000 that RealPage doesn't support or really care about. “ February 12, 2025 ER Eva R Senior Property MgrReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “support spot on and gets back almost immediately to your request“ April 24, 2026 DK Dana K Leasing agentReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “The accounting reports are limited, not sophisticated enough to run a budget or year over year comps.“ September 27, 2024 ER Eva R Senior Property MgrReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “support if needed is spot on“ April 24, 2026 KM Krystyna M OwnerReal Estate, Self-employedUsed the software for: More than 2 years. “There is some functionality that is missing making some of my task harder with manual overhead.“ January 9, 2024 ## Showing most helpful reviews Showing 1-25 of 325 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carolina D. Supervisor Used the software for: 2+ years ### "Property management, marketing and accounting." March 14, 2018 5.0 I've definitely gotten a scalable solution that helps property managers to maintain the properties with automated and optimized flows work. Pros I like social collaboration between property managers, landlords and tenants. Digital marketing functionality is very full of digital marketing. The training process is and implementation can be done in a very short time. Cons The downside is that it is not aimed at commercial or large properties. The software can not be installed on computers either, it can only be done through the cloud. Review Source Response from RealPage March 15, 2018 Hello, Carolina. Thank you for posting your Propertyware review. We do have plans to expand our solution for commercial property management use in the future. Would you be willing to share more information with us about your requirements? I look forward to hearing from you and thanks for being a Propertyware user! Cheers, Casi Cassandra Rollins Director, Product Marketing JW Jennifer W. Head Bookkeeper Real Estate Used the software for: 2+ years ### "Great software for property management companies" July 29, 2022 4.0 Overall, our experience is positive. Prior to PW we used QuickBooks, Excel and Word to manage everything. PW has allowed us to grow and automate much of what we used to do manually. Pros We onboarded about 800 units and while that involved a lot of work, the PropertyWare staff were very helpful and made the process easy. We like that staff across the board can use the software and we can tailor their experience based on what position they are in. Cons My company now manages over 1100 units for 16 different portfolios. PropertyWare isn't the most intuitive for handling that many units or portfolios. Also I struggle with reports, often times there are fields that aren't options to pull into reports. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing Propertyware Pricing and ease of use Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We had too many units and using QuickBooks became to cumbersome Review Source Response from RealPage August 2, 2022 Hi Jennifer, Thanks for your review, and for making Propertyware your one-stop shop for managing your portfolios. Please continue to lean on support with any questions you may have, especially with reporting questions. Here's to many more years of growth together! - Charlie W KS Kandace S. Property Management Bookkeeper Accounting Used the software for: 2+ years ### "Not the best in the market, but works for the right fit" September 10, 2024 3.0 Overall, it is efficient if you take the time to customize it and learn it. There is a pretty steep learning curve and it works best if all of your team have a good working knowledge of the way you decide to use the software. I think Real Page has the right idea now that they are migrating some management companies that don't need the level of customization that Propertyware provides to Buildium, which is alot easier to use. Pros The Reporting module is by far the best in the business. There is a learning curve, but the reports are so customizable that it is worth taking the time to learn ow to create meaningful reports. Cons The software as a whole is no as intuitive as other software. Once thing that REALLY has been an inconvenience is that they have one url for all databases, rather than unique urls for each database. It makes it difficult for people who work in more than 1 Propertyware database. Review Source Response from RealPage October 31, 2024 Thanks for your thoughtful review, Kandace. Please be sure to reach out to the customer support team for tips and advice on efficiencies with Propertyware that should help make things more intuitive. KG Kellie G. Owner Real Estate Used the software for: 2+ years ### " A small business glance to Propertyware" February 15, 2023 5.0 This software saves me time, and this is ALWAYS a good thing. Pros The accounting aspect is critical and Propertyware nails it. I do wish you didn't need to be an actual accountant or bookkeeper to figure out how to make adjustments. This part is difficult and can take a lot of time to figure it out. Cons The Statements need to be more customized. I have several owners that are LLC's that want to see their Reserves broken out on their monthly statements. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing Propertyware Price. At the time Propertyware was less expensive for the small business owner than Appfolio. Review Source Response from RealPage February 17, 2023 Thanks for your review, Kellie! We agree that saving time is always a good thing. If you haven't already, reach out to our support team with regard to submitting your suggestion for reports as part of our voice of the customer initiative. - Charlie W JP John P. Owner Real Estate Used the software for: 2+ years ### "Propertyware software for a landlord" November 16, 2021 5.0 I have found a great tool to streamline my rent collection, lead generation, and tenant interaction that allows me to grow my business without the worry of having to switch tools down the road once I reach a certain level. Pros The overall ability to manage every aspect of my rental business makes Propertyware an essential tool in running my business daily. Cons I find it difficult to utilize the expense side of of property management business using Propertyware. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing Propertyware I liked the ability to customize certain aspects of the software that are unique to my business. Review Source DK Dan K. Owner Real Estate Used the software for: 1-2 years ### "Do not Choose Propertyware" October 21, 2021 2.0 Horrible. Will not recommend. Pros I really like their customer support. Im consistently on the phone with them, because its such a bad software, but at least theres people to help solve issues. Cons Lots of things I hate about this software... Its clunky, its not intuitive at all, PW slow payments and make their money through interest. Imagine billions running through their bank accounts and they hold tenants and owners moneys for on average 7 business days per month. Tenants and Owners all hate using their portals. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Our franchisor is mandating this per our franchise agreement Review Source Response from RealPage October 29, 2021 Hi Dan, Thanks for your feedback. To clarify about our electronic payment processing, it should only take 3 - 5 business days (which excludes holidays and weekends) for the funds to clear. During this process, a series of actions take place to ensure the funds are available, decreasing the likelihood of a reversal. If you find your payments consistently take longer than 5 business days to fund, please reach out to customer support at 800-704-0154 Option 5 & 1. They will happily assist you to investigate what could be causing the delay. - Charlie W. TG Tristam G. Owner Real Estate Used the software for: 2+ years ### "Steer Clear!" October 10, 2022 3.0 They are the most frustrating company I have ever worked with. Pros The product is very customizable. But that doesn't help, when you add a custom field to track lockset codes, and once a year they have a "glitch" and erase them all! Cons We've been using propertyware for 3 years. The base product is fine. But they glitch constantly. We wanted to switch last year, but my PM's father passed and we were stuck for another year. Here are the main issues: 1. Our company website is constantly down. 2. Work orders "disappear," never to be relocated. 3. Applications "disappear" and you have to have the tenant reapply and eat the application fee. 4. Duplicate checks. It will pay the vender twice on occasion. 5. They indiscriminately don't pay an owner or 2 every month, so I have to go manually check after every reconciliation. 5. Customer service is in India. They have awesome techs, but the techs have no answer for any of the above issues. It's always just chalked up as a glitch. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing Propertyware Because they were more customizable. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Because they couldn't hold pre-paid rent until the following month. Review Source Response from RealPage October 26, 2022 Hi Tristam, We take feedback like this very seriously. One of our representatives will be reaching out to learn more about your experience. - Charlie JT Janice T. Accountant Real Estate Used the software for: 2+ years ### "One Stop Shop " January 12, 2024 5.0 Excellent, the technical service team is top notch. Pros Easy to track rental payment, ease of owner draws. No other software we looked into featured in depth owner information. Propertyware ticks all the boxes Cons Wish it catered to a few more Canadian features. I also I can't post to an account without attaching to a specific portfolio. Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/)[Mi Property Portal](https://www.capterra.com/p/213517/Mi-Property-Portal/) Reason for choosing Propertyware \[sensitive content hidden\] Features were none existent in other software Review Source Response from RealPage January 19, 2024 We're glad to see that Propertyware checks all these important boxes for your business, Janice! Thanks for taking the time to write this thorough review. PD Pat D. Owner Real Estate Used the software for: 2+ years ### "Tech support rocks!!" October 8, 2024 5.0 Using Propertyware has been a very good experience for me and my company because of it's ease of use and stellar tech support Pros The thing that I LOVE about Propertyware is the tech support team. They are all very patient and eager to help. Cons The turn around time on ACH transactions. Some take about a week to clear Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing Propertyware ease of use was the main reason. I was an old Tenant Pro subscriber so transition was smooth Review Source Response from RealPage October 31, 2024 Thanks for your review and the support team shout out! They truly are great! For ACH turnaround, time of day and time of week factor into the clearing of the payment, as does the payer's bank policy. For example, if a payment is made after a certain time of day on a Friday, then the processing won't actually begin until Monday, as most banks don't transact over the weekend. Hope that helps! And thanks again for your review. Julie K. Used the software for: 2+ years ### "Nightmare of a company" April 6, 2017 1.0 Pros The ability to create our own fields which are available in reporting and views is great. Online bill pay for tenants and ability for tenants to submit their service requests on line is great. Bulk lease renewals are great, along with modifiable mail merge templates. Cons Everything else! The customer service is horrible. Submit a ticket, and maybe if you are lucky they will contact you weeks later. But then they will tell you that what you are asking for is an enhancement and you should submit it in their knowledge base. Generally...they consider everything an enhancement, even standard things that really ought to take a week at most to implement and test. Tiny adjustments could make huge difference for usability, but it seems like any ideas submitted to the knowledge base go into a black hole...never to be seen again. Even true bugs take over 3 months to fix...I think I am still waiting on one..it's now been 5 months. My background is technical...database development/programmer for 18 years, so maybe my frustration with this company is more than others who are standard users. Regardless, their first line of support is a joke...telling you to reboot your machine etc. I have to go through a number of people to get someone that actually understands what I am saying...and even then...months later, my suggestions never come to fruition. The basics of this software for daily things like keeping track of units, leases, work orders is good. But if you want software where there is a functioning mobile App, or Texting, forget it. They are so far behind the times. Their calendar is a joke...and the sync with Google even more of a joke. Their tasks in the software aren't connected with the calendar, nor with the Work Orders. It's like all the supposed amazing functionality to manage all aspects of your business each live in their own little tunnel. Fabulous...as if tunnel vision of an employee isn't bad enough...now our software works the same way...talk about repeated data entry! Waste of time. I have had 8 account managers in just over 2 years. None seem to care about us as a customer. We upgraded to their new payment structure and have been waiting 7 months (not exaggerating) for this process to complete. They keep asking us for documentation that was already given. They tried to give us a new account rep for this midway....via canned emails welcoming us to our new product. I am so tired of this company that if not for their ability to create our own fields (hence our own workflow)...I would have walked away long ago. My concern of going somewhere else is that will it be any better? And if we cannot create our own fields...how constrained we will be by true canned software. I cannot in good conscience recommend this software. I truly wonder whether Real Page has any intention of keeping Propertyware...or whether they intend to sell it off and focus on their other product....which seems like it might be a better fit for multifamily. But, based on our experience with this company overall...I cannot imagine going through a data conversion only to stay in bed with this horrible excuse for a software as service company. Review Source KC Keleigh C. Manager Retail Used the software for: Less than 6 months ### "There's Better Sites" June 5, 2025 4.0 Pros I like it's customizability and user-friendliness, allowing property managers to tailor the software to their specific needs. Cons The software's dependability, specifically citing random maintenance times, software crashes, and a general lack of reliability. Review Source JG Jennifer G. Owner Real Estate Used the software for: 2+ years ### "Southern Classic Management Services, Inc" October 21, 2021 5.0 There is no way possible we could manage the amount of properties we manage without Propertyware, or a comparable product. We are vey happy with Propertyware and see they are always trying to improve on their product. Sometimes improvement, like with Quickbooks, makes life harder. No so with Propertyware. They do the work outside of office hours and it is seamless when launched, no causing the product to run slower. Pros We find we use this product in many ways. Just a few ways would be keeping up with leases, reports for our owners, tracking maintenance needs, collection of funds and staying on top of late paying tenants, keeping track of security deposits held, keeping and balancing checking accounts and invoicing tenants . We find most times this product is easy to use and when we have a problem, tech support is very good. We love Propertyware. Cons We cannot minimize when sending an email from Propertyware. Sometimes we need to view the tenants summary or ledger to get information to complete the email to the tenant. This causes us to have to either close the email and start over from scratch or open Propertyware in another tab so we can see the tenants information needed to write the email. Having Propertyware open under two tabs can be dangerous when you perform certain tasks. The body of the email you are trying to send does not have spell check. This causes us to have to copy and paste the email to a word processer to spell check it and then copy and paste back to the email if any corrections were made. The subject line of the email has spell check and we do not understand why the body of the email cannot have it as well to stream line the process. We would love to see a way Propertyware could take into consideration the owner owes a commission when paying bills. Presently we have to post management fees, edit the checks produced by entering the word Delete as the check number and then we can pay bills and not use all money in the portfolio, leaving money to be able to pay the commission owed. The next week we have to delete the checks produced, post management fees again, edit the checks again before we can pay bills again. It is a work around but it would be nice not to have to use it. Reason for choosing Propertyware It appeared to suit all our needs. Review Source CF Charla F. Property Manager Real Estate Used the software for: Less than 6 months ### "Is Propertyware a fit for everyone?" November 8, 2016 3.0 This is my first time using propertyware, and I was not an employee with the company when the decision was made to utilize the software. To my understanding it went something like this: "Oh this one looks good, lets get it" I think Propertyware is very well organized program when used properly, and utilized to its full potential. I also think its a fantastic program for multi family properties, where all units are located at one address. But as our company does all off site management, pre leasing, student housing, HOA's, and residential homes; the software is not quite designed for that. Therefore, I am left to manipulate it to the best of my ability. There are also specific requests from my employers that need to be met, and can be, but with way too many individual edits to be made. It becomes more time consuming than what the job at hand should take. I cannot give much of a review from when the company first began using the software, because I was not with the company at that time, but was told that the transfer of information from Quickbooks to Propertyware was a breeze. This alone can be a game changer if your property consists of 300+ units. All in all, I think Propertyware is a great software, but I do strongly believe there needs to be more training available to potential clients, so they can have a better understanding of how the entire system works. Each tab is a piece of the pie, but explaining that to tenants and owners can be a bit tricky at times. Pros The tenant/owner online accessibility is great!! They can view their ledgers and access their accounts at anytime. I also like how mistakes can be corrected, maybe not always easily, but that is solely based on my experience and how the software was presented to me as I joined the company. I enjoy how easily you can search for a lease or owner in the global search bar, and how in the left hand column it lists the recent places you were for easier access. Move ins and Move outs are seamless, granted the correct information is input into the software. The amount of reports that can be ran is endless, and feel as though I could have this software for years and still never have ran each report with all its options/filters. The management tab is designed (ideally) to create owner draws all at once, and for a multifamily property this is fantastic. With each tab, when creating something new, there are important details included. When used properly, it can make your reports a dream!! Cons Tenant/Owner ledgers are not very user friendly (in my experience) They reflect very much of an accountants bookkeeping, and not all tenants/owners are "CPAs" so at times it can become difficult to explain debits/credits or income/expenses. On only a few occasions have I had to call customer service and they did not have an answer for me, or a resolution. In their defense, these requests were quite specific and not something that was frequently asked. Sometimes the amount of options for reports can be a bit overkill. Owner draws were started with custom date ranges, and generated individually, which in turn makes it a bit more time consuming for me to create them. In addition, because of the custom date ranges, the owner statements are very time sensitive and if a mistake is made and not corrected with the same dates, it creates confusion for the owners when they review their statements at the end of the year. Review Source CM Chari M. Tenant Relations Coordinator Real Estate Used the software for: 2+ years ### "Totally User Friendly" July 23, 2021 5.0 Excellent software/program. Excellent customer service. Pros The Propertyware program is very user friendly. Not just that, but the support you receive if you have any questions or concerns is top notch! I occasionally run into some sort of problem and just about every time I've ever called Support, the representative I speak with solves my problem with very little effort. Two times in the 9 years I've been using this program, I have run into a problem that could't be solved by the rep that I speak with. They try to the best of their ability, but then let me know that it needs to be escalated to someone else. Both times, I received a call the next morning with the solution! The reps are always friendly, respectful and no question is treated as "stupid"! Tney are great! Cons I don't use all of the features because I'm a Tenant Relations Supervisor and do not work with the maintenance or owner features. I don't feel there are any cons to the part of the program that I use. Review Source zC zhara C. assistant Real Estate Used the software for: 2+ years ### "good experience with propertyware" September 26, 2024 4.0 The platform is easy to navigate, which made my interactions straightforward and enjoyable. Although I can't open multiple tabs, the layout is intuitive, so I didn’t feel overwhelmed. Some processes do require a bit of manual input, but it’s manageable. Overall, I appreciate the simplicity and effectiveness of the service. Highly recommend it for anyone looking for a hassle-free experience! Pros The platform was user-friendly and easy to navigate, making the entire process smooth and stress-free. Everything was straightforward, and I didn’t encounter any issues finding what I needed. Highly recommend for anyone looking for convenience and simplicity! Cons I found it challenging that I can’t open multiple tabs, which made it a bit cumbersome when I needed to compare options or gather information. Additionally, some processes required more manual steps than I expected. Overall, while it could be more streamlined, I appreciate the straightforward layout and clarity. I recommend it for those who prefer simplicity and don’t mind a few extra steps. Review Source Response from RealPage October 31, 2024 Thank you for your thorough review, Zhara! Please reach out to customer service and provide them the product-improvement feedback. They'll be able to pass that on to the development team to consider going forward. Who knows? Your ideas may help guide the future of Propertyware! LB Lorie B. Property Manager Real Estate Used the software for: 6-12 months ### "Propertyware: Good but looking forward to improvements" July 27, 2021 4.0 It's mostly been good, I've had some great customer service. It seems to have been a bit rough lately, but haven't been needing to call as often. Pros It's been a bit of a learning curve, but it's working well for us now most of the time. I like that it is customizable, I feel like there are more features than we are currently using, but hope to be able to discover other ways to make it useful for us. I can see that there is room for improvement and appreciate that they seem to be working on making improvements. Cons Application Process is more difficult than it should be. Applicant prospects often can't complete without calling in for help. They become very frustrated. It's difficult to determine what their problems are, seems to work differently for everyone depending on the browser they are using, etc. See my answers to "Vacancy Management" rating question. Customer Service experience is Very hit or miss, sometimes awesome and sometimes takes a very long time to get what amounts to a bad guess. Review Source AM Anita M. Accountant/Property Manager Real Estate Used the software for: 2+ years ### "Propertyware is highly recommended by me for Property Managers" April 21, 2022 4.0 Pros I was happy to see the company was working with a software that combines so much property management information. Cons I spoke on view previous responses when working with the accounting. Review Source LG Lizette G. PM Real Estate Used the software for: 2+ years ### "Great Property Management Software" February 21, 2023 4.0 Great in many levels. Awesome if used hand in hand with the resident portal. The resident portal gives it great meaning. Pros Property management friendly. Easy to work with, unique for universal in compare to other PM softwares Cons Text messages does not have a real use. Even though it could be a great tool, it is not functional within PW. Reason for choosing Propertyware Portfolio was low at the time, not considering high growth in the short run. But it seems to handle large and low portfolios. Review Source Response from RealPage April 19, 2023 Thanks for your review, Lizette. Please feel free to reach out to our customer support team with your feedback about texting, and for any potential troubleshooting. MR Miranda R. Bookkeeper Real Estate Used the software for: 2+ years ### "Propertyware Review" May 3, 2019 4.0 I enjoy using the Propertyware system. I find it easy to use. Pros Propertyware system is easy to use. Being web based, access anywhere Cons At first the training was difficult, we found little help in calling customer service. We had a new account Representative reach out to us, she was able to guide us to all the new training Propertyware has to offer. We are now on a better road to fully using all the tools. I know the system was build for the smaller multifamily property and has all the custom features, but this requires us to manually enter all of the information. I wish we had a training like before, come in and set up the system for us when we first started. After 7 years of using the system we are just now setting up all the Marketing settings, we have not even started using the widgets yet. To break it down, 7 years ago we didn't have the training needed to transfer to this system, now I feel we are getting the help we need. Review Source Response from RealPage May 10, 2019 Hi Miranda - Thank you for taking the time to submit a review. We really appreciate your feedback. A lot has changed over the last 7 years and our implementation specialists are continuing to standardize processes with the help of customers like you. You can take advantage of the free instructor-led classes and open mic sessions offered by Propertyware University that you can schedule at your leisure by logging into Propertyware then selecting the training link, and choosing Instructor-Led classes from the top left menu. Cheers, Casi NM Nadin M. Payment Depratment Real Estate Used the software for: 2+ years ### "Great Software" April 19, 2023 5.0 Pros This software is easy to use and very well organized. I also love the customer service! Cons I wish that it would offer an amortization schedule and Land contracts! I think that will be a great opportunity for many people including our company. Review Source DH David H. Accounting Mgr Real Estate Used the software for: 1-2 years ### "Propertyware Observations" July 20, 2021 2.0 The ease in paying bills & owners plus making correcting journal entries is very nice. My biggest issues is just moving around Propertyware from one location to another and then trying to get back to where you started. It is like there is a total disconnect between screen locations. Pros The real time transactions/balances of owner portals is very nice for reporting purposes and hands on access for owners. Managing reports for automated distribution to owners is very helpful. Tenant portal access to pay rent and make maintenance request is nice. Making online payments to vendors pulling out of the owners portal balance is great!! Automated owner draws helps immensely. Cons Propertyware has a lot of information that it collects but it is very clunky when moving to different windows. Moving from one screen to another is difficult compared to other soft-wares. The data is there it simply does not connect well to each other. It would be helpful if Propertyware had a global search screen for everything in the database. Reason for choosing Propertyware Being honest, we do NOT have a choice because we have to go by what Corporate decides for us. Being totally honest, I prefer Appfolio. It is easier to maneuver around. Review Source VR Verified Reviewer CEO Real Estate Used the software for: 1-2 years ### "Real Page seems Outdated" November 27, 2018 3.0 RealPage was decent for property management, it was just not as user friendly as I would have liked. It seems like it took more steps then needed to accomplish many of the tasks. It needs to be updated to be more use friendly. Pros This does most of what you need to property management and works well with affordable properties. It has a good selection of reports and is fairly easy to use. It does a good job of tracking prospects and creating tasks to manage your staff Cons Real Page seem a little clunky and not as easy to use if you manage multiple properties from the same office. It felt like we were always jumping in and out of properties and we could not easily move between the properties. Also the accounting portion was not well integrated with the rest of the system Review Source Response from RealPage November 30, 2018 Thank you so much for taking the time to submit a review for Propertyware. You'll be happy to know we've already begun introducing a unified design to our product to create consistency with other RealPage products, modernize the look and feel and make it mobile responsive for all users. In addition to design, core sections of our accounting workflow are also being improved in early 2019 as well so stay tuned! LT Laurie T. Office Support Specialist Real Estate Used the software for: 2+ years ### "Grateful for Propertyware" August 26, 2021 5.0 Love this software. Easy to use. Pros Love that reports can be made and love the credit check feature and DocuSign feature. Cons Would like for a completed document to be received the same time that the management signs the document. Sometimes the completed documents come in days later or not at all. Review Source DK Deanna K. Rental Portfolio Manager Real Estate Used the software for: 2+ years ### "Archaic Software" April 21, 2022 2.0 It has been ok but it is time for a change Pros Not a whole lot. It is very clunky, archaic. Cons No ability to text from the site, vendors cannot attach picture to work orders. No ability for inspections on each property. The list goes on. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing Propertyware I was not a part of the selection process Review Source Response from RealPage May 6, 2022 Hi Deanna, Thank you for leaving your honest review. If you haven't already, please reach out to customer support to leave feature suggestions with them. The more customers we hear from about introducing or updating features, the better. - Charlie W MB Meghan B. Owner and Rental Manager Real Estate Used the software for: 2+ years ### "You won't regret it." January 21, 2020 5.0 Love it. It has smoothed out our processes and has helped us to integrate time saving technology solutions which we would not have had otherwise. Tenant portals, communication trails, time logs on maintenance requests. Pros Customer Service. Constant Improvements. Meets me where I am in support of my business functions. It was the first company to offer certain items that I needed to have the software work for my business. Ease of attaching documentation to the customer accounts. Cons Trying to create custom reports and customizing the dashboards. It does not promote commercial units online. Financial side of software was not an ideal solution. We reverted to Quickbooks which we have used for 20 years. Needs a better mobile solution (which they are working on as of 1/1/20) Reason for choosing Propertyware It offered solutions that allowed flexibility that other companies didn't prioritize to bring to market, such as allowing different time periods for rentals, such as weekly or quarterly and allowed us to bill on the first, 15th or any other day of the month. I waited several years for these options to come to market. Propertyware was the first to offer it. 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