# Singlepoint Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Singlepoint the right Workflow Management solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/254783/Syncronology/reviews --- Singlepoint 4.7 (24) [View alternatives](https://www.capterra.com/p/254783/Syncronology/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Singlepoint Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews CS Chris S Production SupportFurniture, 51 - 200 employeesUsed the software for: 1-2 years. “The low cost and technical support are big factors I like as well. As the software is browser based, that means no need to install / run software on users machines.“ March 17, 2025 Joe W Quality EngineerMining & Metals, 201 - 500 employeesUsed the software for: More than 2 years. “Our Approved Suppliers List was originally on Microsoft Database with supporting documentation stored in Windows Explorer, which was clunky and difficult to manage.“ July 19, 2023 SD Stephen D Configuration ManagerAviation & Aerospace, 201 - 500 employeesUsed the software for: More than 2 years. “Having a centralised document system has been critical to the business and being able to link it directly to our ERP system has helped with user interface.“ May 19, 2023 SS Steve S Manager, Analytical DevelopmentPharmaceuticals, 201 - 500 employeesUsed the software for: 1-2 years. “The implementation of the system within our business has been difficult, but I believe that has more to do with a resistance to change rather than the actual system itself. “ July 21, 2023 PM Patrick M Quality Assurance ManagerMachinery, 51 - 200 employeesUsed the software for: Less than 6 months. “easy to use, fast response times from singlepoint when issues arise, seamless integration“ February 7, 2025 Joe W Quality EngineerMining & Metals, 201 - 500 employeesUsed the software for: More than 2 years. “In addition, customer service is excellent with a member of the Singlepoint team always available for a MS Teams call to discuss any queries or issues.“ July 19, 2023 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alan B. IT Manager Automotive Used the software for: 2+ years ### "Singlepoint, more that just a Document Management System." March 28, 2025 5.0 The team behind the solution consistently provides excellent service. Our long-standing relationship will continue to thrive as we further invest in the additional modules they offer. Pros In addition to a robust Document Management solution, they offer complementary modules such as Issue Manager, Calibration Manager, Risk Management and more, which integrate seamlessly into their overall solution. Cons Support can be both a strength and a challenge. While it is often on point, there have been several occasions where we've had to follow up on raised support tickets. Although these are usually minor issues, it can still be disappointing. Review Source CS Chris S. Production Support Furniture Used the software for: 1-2 years ### "Very flexible/scalable alternative to MSAccess databases" March 17, 2025 4.0 We were looking for an alternative to using MSAccess (which does not scale well and has restrictions and data corruption issues). Singlepoint is based on an SQL based backend + powerful front-end system that incorporates a drag and drop interface in many areas, reducing the possibility of errors and speeding up development. The ability to create interactive dashboards and menus gives databases a more professional and up-to-date look. Report creation is comprehensive (if sometimes a little daunting, given that interfaces for the different parts of the software are very different). Whilst it has some rough edges, Singlepoint is nevertheless a very flexible and useful software package, that I hope will get better and better over time. Pros I like the flexibility of being able to create modules for very different business processes (from Stores stock requisitioning, to Quality Assurance, Despatch label systems). The low cost and technical support are big factors I like as well. As the software is browser based, that means no need to install / run software on users machines. Cons Whilst ODBC connectivity to external sources is available, sometimes it's necessary to be able to pull in data and store internally. I'd prefer itif Singlepoint had a more comprehensive means of being able to import data directly (on a regular basis) without the need to rely on MSM Studio to do it. The lack of being able to right click and copy data from fields in dashboard grids is annoying, and would be very useful for pasting to other software (Redthorn, Excel etc). The different aspects of the software have very different interfaces, which can be confusing until you get used to it. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) Flexibility, scalability and usability. We needed to have different users all accessing the same data at the same time. Review Source EC Euan C. Principal Quality Engineer Defense & Space Used the software for: 2+ years ### "Audit Module Review" May 1, 2023 4.0 Fairly good system overall, the reliability of the system could do with improving. Pros The import of the question bank to your audits was important. the general layout of the module is pleasing.The scheduling and creating an audit function is reasonably easily to understand. The ability to also create or amend how the background system process worked to make it fit our own process. Cons The system is not stable, the severe keeps jamming or logging out. Sometimes also crashing. This make its laborious to use. Review Source LC Laura C. Quality Manager Medical Devices Used the software for: 6-12 months ### "100% recommend" February 25, 2025 5.0 Absolutely fantastic team , as said above , nothing is too much trouble , they gain an understanding of what you want sometimes from not even explaining very well what you want , they are able to leverage of previous work they have created for other customers and apply it /modify it to suit your business also making suggestions of things that may work well for you that you hadn't already thought of . Without even having my "primary project" fully off the ground yet , we have already started another one with single point as I'm confident they can deliver what i need and help me along the way ! Pros Without having the software in practice and in use by multiple users yet , i cannot honestly review the workability of what we have created thus far I'm sure there will be tweaks to come, that being said , what we have created is exactly what I've asked for , no "expense spared" so to speak. Nothing has been too much trouble by the people managing my account and my expectations , absolutely would recommend to anyone ! Cons There is a couple of minor inconvenient bug fixes that need to ironed out which were already known by the team e.g having to fill a field that doesn't need to be filled , however this does not discredit anything the software can do , its just one of those things that gets improved with development and input from customers. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Singlepoint Price point Capability Customization Provision of validation Likeability Review Source Response from Syncronology March 18, 2025 Hi Laura Thank you for your fantastic review and recommendation! We’re delighted that SinglePoint has delivered exactly what you envisioned and that our team has been able to support you every step of the way. Your confidence in us means a lot, and we’re excited to continue working with you on your projects. If you ever need anything, we’re here to help! PM Patrick M. Quality Assurance Manager Machinery Used the software for: Less than 6 months ### "SinglePoint Migration" February 7, 2025 5.0 overall experience has been great. easy to use, fast response times from singlepoint when issues arise, seamless integration Pros Ease of use and their licensing policy. Transitioning from our old DMS system seemed like a daunting challenge but with their help the transitions was easy and the tools singlepoint has to maintain and clean up any DMS issues have been great. Cons I have not run into anything I dislike yet Alternatives considered [MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/) Reason for choosing Singlepoint mostly price related. but we had a relationship with waypoint and single point and their licensing policy is second to none Review Source Response from Syncronology March 18, 2025 Hi Patrick Thank you for your great review! We’re thrilled to hear that SinglePoint made your DMS transition seamless and that our tools and licensing policy have been valuable to your team. It’s fantastic to know you’ve had a smooth experience so far, and we appreciate your trust in us. If you ever need anything, we’re always here to help! CT Chris T. IT and Projects Manager Hospital & Health Care Used the software for: Less than 6 months ### "Singlepoint " February 26, 2025 5.0 Easy to work with the team. They understand real life and also the issues end users face daily They are not just out to make money they also want to help their customers achieve what they want Pros Flexibility and versatility of the system. All areas are intuitive and logical. The Singlepoint team are passionate and knowledgeable about their product and justifiably so. Love working with them. Cons So far nothing. We should have bought it years ago Alternatives considered [MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/) Reason for choosing Singlepoint Versatility Flexibility The Single point team Review Source Response from Syncronology March 18, 2025 Hi Chris Thank you for your wonderful review! We're thrilled that SinglePoint's flexibility and intuitive design are making a real difference for you. It means a lot to hear that our team’s passion and commitment shine through—we love working with you too! Looking forward to supporting your success even further. GN Gary N. Quality Engineer - Metrology Lead Automotive Used the software for: 2+ years ### "Why working with Singlepoint will benefit you!" May 3, 2023 5.0 I have been using Singlepoint for around 10 years, the team there are very supportive and the communication is perfect. Recent upgrades have been carried out perfectly by the team at Singlepoint, the the new NPI module in full use housing all our new product and product improvement projects. Pros The system is easy to use and user friendly, the layout of the modules within are tailored to our needs. The team at Singlepoint are very helpful and provide excellent customer support. The new recently acquired NPI module has modernised our project management process and made it effective and robust. Cons There is nothing I dont like about Singlepoint. Alternatives considered [Ideagen Quality Management](https://www.capterra.com/p/155354/Ideagen-Quality-Management/) Reason for choosing Singlepoint Singlepoint offered everything we needed and more. Other company's offered only 1 feature. During the onsite presentation delivered by Singlepoint we realised Singlepoint could do so much more for us then any other company could. Review Source MF Martin F. Quality & Environmental Manager Automotive Used the software for: 2+ years ### "Does what it said on the box." May 9, 2023 5.0 It a once stop shop for the company document management requirements, Engineering Change, and Training. Other applications available but not used in full or regularly. Pros Provided a central point for control - storage - access of both the company's Business Management Systems and the Project - Product documentation.Is easy to use and access can be configured per document so access & or ability to change - approve can be applied as applicable . Over the 13 years I been involved I seen the system develop and grow in if functionality and applications , allowing us to use the most applicable modules to suite our business needs at any point in time. Cons Can be time consuming to set up new applications but worth it once done.Better links across applications i.e. Change Management into Document Management Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Reason for choosing Singlepoint Best fit, options to be easily configurable to company needs. Opportunity to add additional modules in the future and at a competitive cost. Review Source WD Wayne D. Quality and Compliance Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "User-Friendly and Intuitive Platform" August 28, 2025 4.0 Singlepoint offers a highly user-friendly interface that enables key personnel to easily review, edit, and create documentation for employees to follow. Its accessibility ensures that the right people can maintain and update content efficiently, supporting compliance and clarity across the organization. The Gauge Manager feature stands out as particularly intuitive, making it simple to navigate and manage performance metrics or documentation workflows with minimal training. Pros We utilise Singlepoint primarily for gauge management and document control, which significantly enhances our operational efficiency and compliance assurance. Gauge Management Singlepoint provides a centralised platform for managing all gauges across the site. It enables us to: Maintain full visibility of gauge status and location. Track calibration schedules accurately, ensuring timely servicing. Minimise the risk of using out-of-calibration equipment, supporting quality assurance. Document Control The system ensures robust control over documentation by: Delivering only the latest approved versions to employees, eliminating access to drafts or outdated revisions. Supporting version control and audit trails, which are essential for regulatory compliance. Enhancing consistency and reducing the likelihood of errors due to outdated information. Cons I don’t really have any points that I like least about Singlepoint, it meets my expectations and supports my work effectively, with no notable issues or concerns to report. Review Source PB Paul B. Group Head of IT Mechanical or Industrial Engineering Used the software for: 6-12 months ### "A great product. Very flexible and supports rapid development." March 14, 2025 5.0 The team behind SinglePoint have been excellent. They really know their product and its capabilities and have been able to translate our requirements into a tool that is really helping our business. We are already discussing plans for additional development. Pros The flexibility of SinglePoint has allowed us to develop a bespoke module to support the specific needs of the business. There is no bloatware or the unused features that you might find in a COTS product. Cons There haven't been any downsides to date. Alternatives considered [Dynamics 365 Sales](https://www.capterra.com/p/248301/Dynamics-365-Sales/) Reason for choosing Singlepoint Cost, flexibility and speed of delivery. Review Source Response from Syncronology March 18, 2025 Hi Paul, Thank you for your fantastic review! We’re delighted that SinglePoint’s flexibility and our team’s support have helped you build a solution that fits your needs. We look forward to continuing our work together! IM Irene M. Quality Systems Manager Packaging and Containers Used the software for: 2+ years ### "Singlepoint Service" March 17, 2025 5.0 Excellent experience. Thanks to Singlepoint the company complies with relevant Quality certifications without hassle and stress. Pros In a single system, you can review, modify, and authorize documents while ensuring traceability. Cons Technical Service - Sometimes, it takes too long for the Technical team to resolve an issue. Review Source JF Julia F. Head of Compliance and Quality Translation and Localization Used the software for: 6-12 months ### "Great customizable system" March 17, 2025 5.0 The software will continue to develop with our needs in the future but we are really happy with where we are at the moment – implementing the software helped us in getting strengthening our compliance relevant records in a form which allows easy access to them for audits. Pros Singlepoint is fully customizable and has allowed us to adapt each module to our exact needs. Cons The flipside of the customization opportunities is that it does require in-house effort and competency to be able to clearly define needs and expectations so that the Singlepoint team can work towards these. The effort will be worth in the end though! Review Source Joe W. Quality Engineer Mining & Metals Used the software for: 2+ years ### "Great Team!" July 19, 2023 5.0 Our Approved Suppliers List was originally on Microsoft Database with supporting documentation stored in Windows Explorer, which was clunky and difficult to manage. Singlepoint built us a bespoke Supplier Management module for our Approved Suppliers List with the capability of storing all supporting documents and certificates within each relevant suppliers tab. The module automatically keeps track of certification dates, and with a traffic light system visibly shows any that are out of date. There were no disruptions to business operations as Singlepoint seamlessly migrated our existing Microsoft Database list into their Supplier Management module. This has drastically improved the management of our suppliers and received compliments from the BSI auditors in our annual IATF audit this year. Pros Integrating Singlepoint with existing business processes was easy. This is made possible due to their expert technical team, who take the time to listen to your ideas and use cases to build a bespoke software tailored to the business needs. In addition, customer service is excellent with a member of the Singlepoint team always available for a MS Teams call to discuss any queries or issues. Cons There are some modules within Singlepoint which do not get fully utilised, and would be better split up into smaller packages e.g., APQP could be broken down to give Control Plan or FMEA stand alone modules. Review Source Response from Syncronology March 18, 2025 Hi Joe Thank you for your great review! We're thrilled that Singlepoint has seamlessly integrated with your business processes and that our team has been able to deliver a tailored solution that meets your needs. It’s fantastic to hear that the Supplier Management module has made such a positive impact—especially with your auditors! We appreciate your feedback on module structuring and will take it into consideration for future improvements. If there's anything else we can do to support you, we're always here to help! KN Keith N. Quality Manager Automotive Used the software for: 2+ years ### "Effective, Efficient & Robust Process Control " May 2, 2023 5.0 Control of processes for data retention, document control, design changes, project approval status are all easily managed. The friendly team at Singlepoint have always been available to support our software and provide requested improvements extremely quickly.Positive experiences when interracting with the team. Pros The NPI module we have recently brought on line with Singlepoint has been a revelation. The use of this moduke has provided electronic records of all our APQP processess from Quote to approval. Previously using spreadsheets and paper copies of documents gave us huge potential for data loss and missed process steps, working with Singlepoint to develop this module to suit our automotive approach has made this process robust and fully traceable. Document control and management has always been a huge benefit. All our documented procedures, operating techniques, control plans etc etc. are stored in singlepoint. This provides us with easy revision control, auditable document history and a log of user access. Cons We have not encountered any issues with the product, integration was simple and well supported modules are easy to use and manage. Reason for choosing Singlepoint Singlepoint provided us contact with existing users and arranged site visits to see the product in use. From initial contact the support package with Singlepoint was superior to other potentail suppliers. The product itself is simple to use and adaptable. Review Source KW Kerry W. SHEQ Manager Automotive Used the software for: 2+ years ### "Singlepoint Review May 2023" May 10, 2023 4.0 Quality control to meet the IATF standard and ISO 9001. Pros Singlepoint gave our what was small company immediate document control within 1 month. The resource needed was minimal to ensure it was a smooth process. We have grown with singlepoint as they have grown. More modules offer more improvements to be made within Surface Transforms Cons As we grow our shift patterns have expanded. I'd like a good 24 hour emergency service to enable us to not stop production. A telephone number instead of an email would be better to us. Reason for choosing Singlepoint I'd used it for several months in my previous business. Review Source SS Steve S. Manager, Analytical Development Pharmaceuticals Used the software for: 1-2 years ### "Though some initial growing pains, a happy customer overall" July 21, 2023 4.0 Singlepoint has been a good first step in transitioning a lot of our paper based system into a paperless, electronic more controlled environment. The overall experience with the system and the typically prompt customer service has been good. Live customer service and ease of submitting technical issues is welcoming especially in the times where typically you are speaking with automated systems when trying to customer support for other products Pros The product has a learning curve, but it is not too steep and once you understand the basic principles it is easy to use. The permission levels on a module and individual document basis have been the most useful and impactful. We are continuing to evaluate other modules within the Singlepoint system for implementation within our company as we look to maximize the potential of what Singlepoint has to offer.A Cons A training module that more easily integrates with other modules, especially the document management modules would go a long way in getting our company to a more paperless state. The implementation of the system within our business has been difficult, but I believe that has more to do with a resistance to change rather than the actual system itself. There are more bugs and glitches within the system than I would have expected with what I thought was a more mature product. Reason for choosing Singlepoint combination of cost and configuration options Review Source Response from Syncronology March 18, 2025 Hi Steve Thank you for your honest and detailed review! We're pleased to hear that Singlepoint has been a valuable step in transitioning your processes to a more controlled, paperless environment. It's great to know that permission levels and configuration options have been impactful for your team. We appreciate your feedback on system integration and bugs, and we’re always working to enhance the platform. If you have specific areas where we can improve, we’d love to hear more. In the meantime, we’re here to support you as you continue to explore and implement additional modules. Thanks again for your trust in Singlepoint. AS Andy S. QHSE Manager Oil & Energy Used the software for: 1-2 years ### "Welcome to the 21st century" April 18, 2023 5.0 Excellent has reduced administrative burden, documentation errors have reduced by 80%. Cost of administrating quality systems, NCR and Concessions are by around 40% Pros All users on the same platform sharing information and stats in real time. SImple transfer of existing documentation, processes and procedures across. Links directly to our MRP system is 100% configerable to our needs and how we work. Cons Honesty not found one yet. Limited time to understand administrative requierments and user learning. Reason for choosing Singlepoint System is 1005 configerable to our requierments and can be integrated into existing systems like MRP. Review Source PD Peter D. Senior Manager - Compliance and Risk Automotive Used the software for: 2+ years ### "Singlepoint Review" November 1, 2023 4.0 Well matched to our business. Support is responsive to suggestions from users to enhance features. Pros Its features align very well with our management system requirements. It is flexible and adaptable to grow as our needs develop. It can be supported either in-house or by Syncronology. Cons One or two clunky areas but those are becoming fewer with product development Reason for choosing Singlepoint It best suited our needs for CAPA at the time, and had possibility to grow through deployment of more modules bit by bit (which happened). Review Source Response from Syncronology March 18, 2025 Hi Peter Thank you for your thoughtful review! We're delighted to hear that Singlepoint is well-suited to your management system needs and that its flexibility and adaptability are supporting your growth. We’re also pleased to know our responsive support and ongoing product development are making a positive impact. If you ever need anything further, don’t hesitate to reach out. JH Justin H. SHEQ Manager Automotive Used the software for: 2+ years ### "Auditing at Bandvulc Tyres" May 3, 2023 5.0 The planning of audits can sometimes be a painful experience depending on the size of your audit schedule. Along with keeping track on raised issues and complying with ISO cr4ditastions the audit process will take a lot of your precious time during the working week. Single point takes all these issues, package's them into one nice software system and makes maintaining the audit process simple and efficient. Pros There isn't a feature on Singlepoint that I don't find useful. The whole software is designed around your needs and can be developed to suit your business profile. The customer service and there training is exemplary and I have already recommended this system to other business through my own network. Keeping track of your audits, schedule and raised issues is simple, all in one place and very nicely presented within the software. It only takes a few minutes of use after some training to start to see its benefit. Try It! you will be amazed at how it helps your audit process. Cons The audit software App that can be used on most tablets still needs some development. The App is usable and works well, however I would have like to see this develop as quick as the main software did. Review Source LM Luke M. Quality Systems Administrator Automotive Used the software for: 2+ years ### "Document Management & Visual Navigator" May 16, 2023 5.0 We have been using Singlepoint for roughly 7 years now, over this time we have developed a number of modules to suit our needs. Support and communication from Syncronology has always been extremely prompt and polite, with the team always going above and beyond to ensure we're getting the most out of Singlepoint. Pros Singlepoint's Document Management & Visual Navigator modules are quick, easy to navigate and user friendly. Both modules allow us key features that are required for working within a regulated industry such as Approval Workflows, Audit Trails & managing Access Rights.Visual Navigator has streamlined how we access documents on our site and continues to grow as we expand our business. Cons No way to link the RADAR Dashboard/Reporting module to the Document Management (DCS) module currently, although we have been advised that this is being addressed with the new DMS module. Review Source JB John B. Head of site Engineering Automotive Used the software for: 2+ years ### "Software to suit everyone's needs " July 25, 2023 5.0 The experience we have had with Singlepoint has been a very good one as we are looking at using further elements such calibration control and also document control which will cover multiple sites. Pros The team from Singlpoint were very engaged and listened to everyone's idea's and requirements at the initial stage of the project , this progressed and through additional meetings a working example was shared and again when the singlepoint team were asked about small changes again they were very accommodating and the APQP process was completed. This has been seen by our customer base and all like the software. Cons We have had no issues with the system so far. Review Source Response from Syncronology March 18, 2025 Hi John Thank you for your fantastic review! We’re delighted that SinglePoint has met your needs and that our team’s engagement and flexibility helped deliver a solution that works for you. It’s great to hear your customers also appreciate the software! We look forward to supporting you as you explore further elements like calibration and document control. Bethan V. Managing Partner Marketing and Advertising Used the software for: 6-12 months ### "Document management in regulated industries" April 19, 2023 5.0 Very positive, support team very helpful to in getting our team up to speed and able to customise workflows. Pros User interface is very clear and understandable by whole team. One of the key strengths of Singlepoint is its robust collaboration and workflow management features - this allows us to work on the same documents and manage version control for key factsheets/information. Audit trails are also very important as we work in regulated industries. Cons We don't use all the features so may not be getting the most out of the system Review Source SD Stephen D. Configuration Manager Aviation & Aerospace Used the software for: 2+ years ### "Singlepoint Review" May 19, 2023 4.0 Really easy to use and simple in most cases to change. Having a centralised document system has been critical to the business and being able to link it directly to our ERP system has helped with user interface. Pros Easy to use & simple to find documents. The GDPG is a nice set up Cons That I require support for any changes to workflows Review Source Response from Syncronology March 18, 2025 Hi Stephen Thank you for your review! We’re glad to hear that Singlepoint’s ease of use and document management capabilities have been valuable for your business, especially with ERP integration. We appreciate your feedback on workflow changes and are always here to support you. If there’s anything we can do to improve your experience, please let us know! AF Adam F. Quality Manager Automotive Used the software for: 2+ years ### "Singlepoint, an important aid to customer understanding of process." July 21, 2023 4.0 Experience with Singlepoint has been positive over the many years using the software. The ease of use has allowed my engineers to create, edit and work with without any real issues. Pros The product is relatively easy to build and edit projects. Cons Ability to input photos / pictures.Cannot use as shop floor instruction for this reason. Reason for choosing Singlepoint Good operation, similar to previous software but with better features. Review Source Response from Syncronology March 18, 2025 Hi Adam Thank you for your review and for being a long-time user of SinglePoint! We’re glad to hear that its ease of use has helped your engineers create and manage projects efficiently. We appreciate your feedback on photo input and will take it into consideration as we continue improving the platform. If there’s anything else we can do to enhance your experience, please let us know! Similar Products Featured