# Page 14 | ServiceNow Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is ServiceNow the right Help Desk solution for you? Explore 344 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/254088/ServiceNow/reviews

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ServiceNow

4.5 (344)

[View alternatives](https://www.capterra.com/p/254088/ServiceNow/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 14 - Reviews of ServiceNow

## Showing most helpful reviews

Showing 326-344 of 344 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SM

Sean M.  
ISR  
Information Technology and Services  
Used the software for: Less than 6 months

### "ServiceNow Usage"

November 10, 2021

5.0

Positive experience. I have yet to have a problem that couldn't be resolved!

Pros

It very easy to open up a ticket and track the communication. You can see where in the process your problem is and see the comments made.

Cons

When a ticket is commented on, you get an email of every comment that has been made, so sometimes it's hard to see what the update is.

Review Source

Ahmet Fatih Y.  
Lecturer  
E-Learning  
Used the software for: I used a free trial

### "App Engine works just right"

February 16, 2023

5.0

Pros

We have used ServiceNow App engine with great satisfaction in our demo classes. Being user friendly and easy to get grasps on, it was satisfactory and fun to work with.

Cons

I have doubts about mobile friendliness and with the current currency rate in Turkiye it may be hard to make the best of the platform.

Review Source

RP

Raj P.  
Management Consultant  
Management Consulting  
Used the software for: Less than 6 months

### "Powerful Tool for a Call Centre"

February 6, 2020

4.0

Easy to use and in the organisation I'm currently working in it has been well developed with end users in mind

Pros

Holds a ton of information which can be self-selected to create your own reports using filters. Different reports can be saved and reused or modified as a base for additional reports. Information can also be extracted to MS Excel for further manipulation

Cons

When you change the filters for a favorite "view", it changes it for all "views". You need to create a report to preserve your filters

Review Source

Michael A.  
Assistant Professor  
Education Management  
Used the software for: I used a free trial

### "A Good Support Portal"

February 25, 2021

5.0

Pros

This is a good way to submit tickets and to track cases.

Cons

It can be a matter of making a few extra clicks for requesting something.

Review Source

KMD

Krystel Mae D.  
CSR  
Outsourcing/Offshoring  
Used the software for: 1-2 years

### "Let's get it serviced."

November 22, 2022

3.0

Pros

There are a lot of options/category depending on the concern and each category has definition as to what it is used for. Reel time status of the issues

Cons

So far, I have a great experience using this software.

Review Source

HH

Hassan H.  
Cyber Security Analyst  
Telecommunications  
Used the software for: 6-12 months

### "Great for IT Asset Management"

August 24, 2022

4.0

Pros

Its a great software to track and maintain all of company's inventory in the centralized manner.

Cons

Due to extensive feature it offers, sometimes its difficult to find appropriate section which we are looking for and its does not support browser search query.

Review Source

Simon L.  
  
Entertainment  
Used the software for: Less than 6 months

### "null"

July 7, 2016

3.0

Review Source

NS

Nakul S.  
Sr. Product Manager  
Telecommunications  
Used the software for: 1-2 years

### "ServiceNow helps get things done"

April 16, 2019

5.0

It is a really good tool to manage requests and tasks

Pros

Easily incorporated into larger IT portfolio Very extendible

Cons

If not configured correctly, then this may lead to confusion

Review Source

CL

Carrie L.  
Business System Analyst Supervisor  
Logistics and Supply Chain  
Used the software for:

### "null"

September 17, 2018

5.0

Review Source

TW

Thomas W.  
  
  
Used the software for:

### "null"

June 20, 2018

5.0

Review Source

NK

Nikhil K.  
Pre Sales Manager  
Information Technology and Services  
Used the software for:

### "null"

June 26, 2018

3.0

Review Source

CS

Chris S.  
  
  
Used the software for:

### "null"

March 7, 2019

5.0

Review Source

MH

Marc H.  
Senior Software Engineer  
Financial Services  
Used the software for:

### "null"

April 24, 2018

4.0

Review Source

NR

Narender R.  
Service now developer  
Computer Software  
Used the software for:

### "null"

June 2, 2018

5.0

Review Source

BY

Benjamin Y.  
AppOps Engineer  
Internet  
Used the software for:

### "null"

January 14, 2019

5.0

Review Source

SS

Shashank S.  
Consultant  
Accounting  
Used the software for:

### "null"

February 1, 2018

3.0

Review Source

LL

Larra L.  
  
Information Technology and Services  
Used the software for:

### "null"

March 30, 2019

5.0

Review Source

JD

Jessica D.  
Regional Human Resources Manager  
Information Technology and Services  
Used the software for:

### "null"

December 19, 2017

5.0

Review Source

fZ

fakhar Z.  
HR Support  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Most advanced Employees management software"

March 26, 2022

5.0

Pros

this is one of the most advanced software available, it is essential for large companies which have huge numbers of employees. Servicenow can handle the huge amount of data which might be impossible for other softwares.

Cons

it is very complex software and it need good amount of training for users to handle it masterfully.

Review Source

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