# ServiceNow Pricing 2026 | Capterra > Learn more about ServiceNow pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/254088/ServiceNow/pricing --- # Pricing for ServiceNow [4.5 (344)](https://www.capterra.com/p/254088/ServiceNow/reviews/) Write a Review! ## [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) has **1** pricing plan - Yes, has free trial - Yes, has free version **Credit Card Required:** Not provided by vendor **Discount:** Information not available ### Basic $100 **Pricing Model:** Per User **Payment Frequency:** Per Month Basic plan includes: Not available ## Popular alternatives to [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Looking to learn more about Help Desk software similar to ServiceNow? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. by Zendesk [4.4 (4071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price:$39/month [LEARN MORE](https://www.capterra.com/p/164283/Zendesk/) [Milvus](https://www.capterra.com/p/202528/Milvus/) by Milvus [4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) Starting Price:$25/month [LEARN MORE](https://www.capterra.com/p/202528/Milvus/) by Freshworks [4.5 (3408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price:$19/month [LEARN MORE](https://www.capterra.com/p/124981/Freshdesk/) by Freshworks [4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price:$29/month [LEARN MORE](https://www.capterra.com/p/132997/Freshservice/) [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) by Nanosystems [4.7 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) Starting Price:$199/year [LEARN MORE](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [View all alternatives](https://www.capterra.com/p/254088/ServiceNow/alternatives/) ## What do others say about [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) pricing? Pricing Rating $ $ $ $ $ Value For Money[4.1(344)](https://www.capterra.com/p/254088/ServiceNow/reviews/) Pros Cons [Read All 344 Reviews](https://www.capterra.com/p/254088/ServiceNow/reviews/) Read Full Reviews Below Verified Reviewer Software Developer and Consultant Computer Software, 51-200 employees Used the software for: 1-2 years ** Overall Rating 4.0 ** Ease of Use 4.0 Customer Service 5.0 Features 5.0 Value for Money 4.0 Likelihood to Recommend 60% 6/10 Reviewer Source Source: Capterra December 18, 2025 "Robust Platform with Strong Change Management" **Overall:** Overall, ServiceNow has been an effective platform that streamlines operations and supports structured Change Management, though it requires thoughtful configuration and ongoing administration. **Pros:** ServiceNow provides strong workflow automation, customizable modules, and clear reporting, and its Change Management features make it easy to track, approve, and control changes consistently. **Cons:** The platform can be complex to manage, especially in Change Management where configurations can become cumbersome, and it can be expensive to implement and maintain. Verified Reviewer Knowledge Specialist Information Technology and Services, 10,001+ employees Used the software for: 6-12 months ** Overall Rating 4.0 ** Ease of Use 3.0 Customer Service 4.0 Features 4.0 Value for Money 4.0 Likelihood to Recommend 80% 8/10 Reviewer Source Source: Capterra November 28, 2025 "ServiceNow - My Experience as a Knowledge Specialist" **Overall:** I've been working with ServiceNow for more than half a year. As I said in the previous chapter, the level of complexity can be overwhelming, especially at the beginning. Disclaimer: As a Knowledge Specialist, I've mostly used it for creating, updating and retiring articles, and occasionally for ticket analysis. One big plus--just past the KBA number in the search bar, and ut opens the article directly, with the option to view more search results. Another very big advantage is that it has an HTML editor, so you ca easily format your article with the help of AI and paste it right in. The normal text editor itself seems a big scarce with a somewhat small number of tools--maybe more should be added. One annoying bug--or feature, not sure--is that as soon as you click the publish or update button on an article, it will redirect you away from the article page do you'll have to go search for it again--very annoying. Another inconvenient thing--the search 'circle' is not on every page, so you have to open the home page to see it if need to quickly search for something else. Yeah, one more--why is there no comment feature when making a change to a KBA, so that you can let others know what was changed and why? All in all, I've had a decent experience with SeeviceNow, but if they could make it easier to navigate and eliminate the bugs/inconveniences I mentioned, it would be great. **Pros:** I would say the level of integration with other tools and the sheer number of features. Comprehensivenes and searchability would be two other words to characterize it. **Cons:** At times, especially as a beginner, it may be hard to navigate with all the various levels of a customer ticket--Interactions, Requests, RITMs, SCTasks etc. And then there's the occasional what seems like a bug. [Read All 344 Reviews](https://www.capterra.com/p/254088/ServiceNow/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)