# SurveyMonkey Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about SurveyMonkey Software - reviews, pricing plans, popular comparisons to other Survey products and more.

Source: https://www.capterra.com/p/253516/SurveyMonkey

---

# 

 SurveyMonkey Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 15, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

Independent research methodology

Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

SurveyMonkey

## What is SurveyMonkey?

SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business and loved by users.Try our 500+ expert templates or use powerful AI to build a survey in as little as 60 seconds. Our AI Analysis Suite lets you ask questions about your results and easily analyze open-ended feedback, so you can focus on making decisions with high quality data. Visualize results with custom and multi-survey dashboards, charts, & word clouds. Generate, share, & export presentation-ready charts like a pro. Reach people online & offline with our collectors or tap into our global panel of 335M+ respondents across 130+ countries. Connect with 200+ business tools like Salesforce, HubSpot, and Tableau, or use our API to enrich your insights by combining survey results with existing business data. With enterprise-grade security features like single sign-on (SSO), HIPAA compliance, and data encryption, SurveyMonkey fits into existing workflows while protecting data.

## What is SurveyMonkey used for?

[Survey](https://www.capterra.com/survey-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)

Top alternative

Featured

Overall rating

Based on 10,430 user reviews

Reviews sentiment

Positive

94%

Neutral

5%

Negative

1%

Pros & cons

Efficient information gathering platform

Comprehensive feedback collection tool

Restrictive pricing and limitations

Starting price

$30

Per User, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for SurveyMonkey?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.momentive.ai/&name=SurveyMonkey)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### SurveyMonkey

4.6 (10,430)

VS.

[4.7 (2,812)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting Price

$30

Per User, Per Month

Starting Price

$39

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (10,417)

Ease Of Use

4.7 (1,568)

Value For Money

4.4 (6,458)

Value For Money

4.5 (1,229)

Customer Service

4.3 (5,767)

Customer Service

4.5 (1,160)

## SurveyMonkey alternatives

[4.7 (945)](https://www.capterra.com/p/137289/Typeform/reviews/)

Starting price

$39.00

Per User, Per Month

[4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/)

Starting price

Contact vendor for pricing

[4.6 (963)](https://www.capterra.com/p/156752/SurveyLegend/reviews/)

Starting price

$19.00

Per User, Per Month

[4.6 (450)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/)

Starting price

$35.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/253516/SurveyMonkey/alternatives/)

## Who uses SurveyMonkey?

Based on Capterra reviews from the past year

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Efficient information gathering platform

93% positive reviews out of 934

Most reviewers indicate SurveyMonkey streamlines data collection, analysis, and decision-making for research, events, and business needs.

Akshila E

Manager, 51 - 200 employees.

"With its intuitive interface, extensive question library, and robust data analysis tools, it is an excellent choice for individuals and businesses looking to gather valuable insights."

Restrictive pricing and limitations

39% negative reviews out of 1602

Some reviewers describe SurveyMonkey’s free plan as highly limited, with costly upgrades required for essential features.

Sardar N

Manager and tutor, 2 - 10 employees.

"First, the free version is quite limited, and the paid version can be costly for small businesses."

Comprehensive feedback collection tool

97% positive reviews out of 863

Most users report SurveyMonkey enables easy, anonymous feedback gathering, driving improvements across diverse organizations.

Poerwestri N

Travel Manager, 11 - 50 employees.

"SurveyMonkey enabled us to collect and analyze genuine tour feedback in real time, hence enabling simple upgrading of our services and products."

Quick and versatile polling

94% positive reviews out of 254

Most users comment SurveyMonkey makes creating, distributing, and analyzing polls simple for groups of any size.

Serena S

Executive Assistant, 51 - 200 employees.

"Amazingly simple way of polling employees within the company on a wide range of subjects. "

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Reporting/Analytics

4.4 (1,029)

62.20% of 1029 reviewers that rated this feature as important or highly important

SurveyMonkey offers robust reporting and analytics tools, letting you visualize, filter, and export survey data. Users think real-time updates, customizable reports, and graphical summaries make it easy to interpret results and share insights with stakeholders or other platforms.

Survey Builder

4.6 (912)

64.80% of 912 reviewers that rated this feature as important or highly important

With SurveyMonkey’s survey builder, you can easily create customized surveys using templates, drag-and-drop tools, and various question types. Reviewers appreciate its intuitive design, flexibility, and time-saving options, though some mention occasional navigation challenges in complex surveys.

Data Import/Export

4.3 (723)

57.81% of 723 reviewers that rated this feature as important or highly important

SurveyMonkey enables you to import and export survey data in formats like Excel, CSV, and SPSS. Reviewers appreciate its compatibility with external tools (like Salesforce), ease of sharing, and secure handling, though some wish for more direct integrations with analytics platforms.

Survey/Poll Management

4.6 (588)

59.69% of 588 reviewers that rated this feature as important or highly important

SurveyMonkey helps you organize, track, and manage multiple surveys and polls efficiently. Reviewers indicate its automation, real-time response tracking, customization, and integration with other platforms make managing live campaigns and analyzing engagement straightforward.

Surveys & Feedback

4.6 (587)

65.59% of 587 reviewers that rated this feature as important or highly important

SurveyMonkey gives you a streamlined way to collect, manage, and analyze feedback from diverse audiences. Reviewers appreciate its user-friendly interface, confidential data collection, and ability to engage respondents quickly, making feedback gathering efficient and enjoyable.

Customizable Fields

4.5 (476)

59.87% of 476 reviewers that rated this feature as important or highly important

Customize data fields to support various needs and use cases

SurveyMonkey 115 features

Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Software program that continuously adjusts its behavior based on observed data

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Allow reviewers to provide anonymous feedback to encourage honest conversations

Application programming interface that allows for integration with other systems/databases

Automatically populating fields or sections within a form

Compare key metrics for the business against prominent players in the industry

Provides centralized location and shareable capabilities for storage, distribution, and editing of brand guidelines

Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction

Capability of a software or system to make decisions and perform actions based on specified conditions

Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Survey designed the measure customer satisfaction with a product, service, and more

A collection of customer information such as contact details, demographics, previous interactions, etc.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Visualize and analyze customer experience across all touchpoints and channels

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Tailored or customizable questions for more targeted and relevant data collection

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Analyze survey results via statistical testing or crosstabs directly within the software

Import, collect, and capture data from multiple sources

SurveyMonkey enables you to import and export survey data in formats like Excel, CSV, and SPSS. Reviewers appreciate its compatibility with external tools (like Salesforce), ease of sharing, and secure handling, though some wish for more direct integrations with analytics platforms.

Protect sensitive data for digital privacy

Graphical representation of data

Assemble applications and processes by dragging over and arranging pre-built components

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Reminders sent via email

Process of familiarizing new employees with the company, their position, and responsibilities

Acknowledge and reward employees for reaching specific goals and/or for exemplary performance

Tracks metrics that provide insight into how a user interacts with any interface or product

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Used by marketers and advertisers

Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system

Store, manage and track all forms in a centralized location

Games or game-like elements to track progress and reward accomplishments

Allow the audience to interact or engage with the content

Manage the process of attracting and converting business prospects into leads

Facilitate training materials that help employees grow and progress in their positions

Present live poll results to audience

Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding

Access software remotely via mobile devices

Distribute a survey via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Collect information from multiple sources

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

Manage and support multiple languages

Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay

Identify, track, and respond to negative feedback

Calculate NPS of customers

Measure employee engagement and loyalty towards a business using the Net Promoter Score

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved

Practice of collecting data and responses for market research/surveys without an internet connection

Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page

Allows employees to praise one another in a social network-like feed visible to the whole organization

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Adjust communications based on previous interactions or personal preferences

Predict future data based on historical data sets

Streamlining repetitive tasks and activities through automated and predefined workflows

Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group

Survey design technique that directs respondents to different questions based on their previous answers

Pre-written repository of questions that can be reused within a course or for assessment or interviews

Integration of respondents' answers from previous survey questions into subsequent questions or text

Brief assessments used to measure knowledge and skills

Randomize the displayed order of questions and answer options

Ratings/Reviews

Analyze and gain insights into data in real-time

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

SurveyMonkey offers robust reporting and analytics tools, letting you visualize, filter, and export survey data. Users think real-time updates, customizable reports, and graphical summaries make it easy to interpret results and share insights with stakeholders or other platforms.

Limit the number of participants with certain characteristics you want to complete the survey

Ensure the answer provided fits set parameters (numerical, positive number, etc.)

Automatically calculate score after the assessment

Search and filter data across systems to locate required information by entering keywords or certain criteria

Group leads or contacts based on their specific characteristics

An individual's evaluation of his or her own strengths, weaknesses, and skills

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Allow users to access multiple services after entering their login credentials once

Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks

Skip over or route respondents to different questions based on their previous answers

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Allow media to be embedded in the question or answer options

With SurveyMonkey’s survey builder, you can easily create customized surveys using templates, drag-and-drop tools, and various question types. Reviewers appreciate its intuitive design, flexibility, and time-saving options, though some mention occasional navigation challenges in complex surveys.

SurveyMonkey helps you organize, track, and manage multiple surveys and polls efficiently. Reviewers indicate its automation, real-time response tracking, customization, and integration with other platforms make managing live campaigns and analyzing engagement straightforward.

SurveyMonkey gives you a streamlined way to collect, manage, and analyze feedback from diverse audiences. Reviewers appreciate its user-friendly interface, confidential data collection, and ability to engage respondents quickly, making feedback gathering efficient and enjoyable.

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, save, and re-purpose templates for emails, forms, etc.

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Open text box field

Set up connections to third-party platforms to improve business processes

Review data from past periods to reveal recurring tendencies and predict future performance

Modifying a website's URL to enhance readability, branding, or campaign alignment

Interact with data visualization elements, such as charts and graphs, to drill down into data

Web form that allows users to enter data that is sent and processed for different reasons

Seamlessly integrates with 3rd party websites

Visual representations of words that give greater prominence to words that appear more frequently

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.5 (10,403)

4.5

Based on 10,403 reviews

## Pricing

Value for money

4.4 (6458)

Free Version

[View pricing plan details](https://www.capterra.com/p/253516/SurveyMonkey/pricing/)

Team Advantage

$30.00

Per User,Per Month

It includes:

-   50,000 responses per year
-   Shared asset library to stay on brand
-   Real-time collaboration with commenting and tagging
-   Consolidated billing and team management
-   Unlimited surveys, forms, and quizzes
-   Unlimited questions per survey
-   Build with AI
-   Market research solutions
-   Skip logic
-   Question and answer piping
-   Real-time results and charts
-   Export to CSV, XLS, PPT, PDF, SPSS

Team Premier

$92.00

Per User,Per Month

It includes:

-   100,000 responses per year\*\*
-   Shared asset library to stay on brand
-   Real-time collaboration with commenting and tagging
-   Advanced branching and piping
-   Real-time results and charts
-   Statistical significance
-   Multi-survey analysis
-   Flag poor-quality responses
-   Sentiment analysis
-   Crosstabs
-   Connect your workflow

Value for money

4.4 (6,458)

4.4

Based on 6,458 reviews

## Integrations

[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

Slack](https://www.capterra.com/p/135003/Slack/)[

Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

OneDrive](https://www.capterra.com/p/161304/OneDrive/)[

Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (5767)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (5,767)

4.3

Based on 5,767 reviews

## User reviews

Overall rating

4.6

Based on 10,430 reviews

Filter by rating

5(6804)

4(2990)

3(496)

2(91)

1(49)

Mentioned topic

Sorted by most recent

EJ

Ethan J.

Auditor

Accounting

### "Survey monkey review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 11, 2026

Overall my experience with survey monkey has been very positive, it was easy to use and did exactly what I needed it to do.

Pros

The thing I liked most about survey monkey was the ease of creation and dispersion of surveys. The additional survey design features make it simple to create a new survey.

Cons

My least favourite thing about survey monkey is the limitations on the free editions, where key components are omitted.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CC

Chitranzan C.

Insurance Advisor

Insurance

### "Need on basis tool"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

April 11, 2026

Overall, I am ok with using this tool as it provides me with solutions to most of my requirements and I have been using it for quite sometime now.

Pros

The surveys are not long and even if some of them are, they keep you engaged and you don’t feel bored while completing them. Not like some of the others where you don’t even want to complete them.

Cons

Subscription is needed to use many of the advanced features and even some of the basic features. This doesn’t seem cost effective.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EP

Elizabeth P.

Practice Manager

Veterinary

### "Fun and easy way to do surveys with your staff."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 10, 2026

Overall I would recommend this to anyone who is just looking to do a survey every now and then and doesn't need to be a huge in depth project.

Pros

Love that you can make quick and easy free surveys, The design options are vast and they can be as interactive as you want them to be. Every time I've used one I have gotten great feedback from the staff and almost always 100% participation because of the ease of use.

Cons

Nothing really. I've used them several times and each time they had exactly what I needed without it being overly complicated or time intense.

Alternatives considered

[SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/)

Reasons for choosing SurveyMonkey

ease of use and ease of setup. Not a complicated system

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RS

Radha S.

Legal Assistant

Legal Services

### "Powerful Survey Tools with Premium Gating"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 9, 2026

Overall, my experience with SurveyMonkey was very positive. The platform is intuitive and makes it easy to design, distribute, and analyze surveys efficiently.

Pros

What I liked most about SurveyMonkey was the ease of creating and distributing surveys, along with its strong analytics and reporting tools. The platform made it simple to collect responses, analyze data, and generate clear, actionable insights.

Cons

The main drawback was the pricing, as key features require a paid subscription. While the platform is powerful, I found the free version quite limited, and upgrading to access advanced features can be expensive for smaller projects or occasional use.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MK

Monique K.

QA manager

Computer Software

### "Easy to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

April 7, 2026

I like using it because it is quick and fast, it is fun to use and email out and see the result. It is not complicated

Pros

Very easy and quick to setup a survey. It is not difficult and you can set up different options easily

Cons

I can't think of anything I don't like about it. It is an easy software to use and not complicated and very fast.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Dan H.

Event Planner

Civic & Social Organization

### "Survey Monkey Is a Great Planning Tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 6, 2026

My overall experience with Survey Monkey was positive. The free version worked well for my needs, and provided results in a format that was easy to share.

Pros

There is no money involved in using Survey Monkey because I use the free version. It is very simple to use. I did surveys to collect information from classmates. Survey Monkey is intuitive and requires very little technical know-how.

Cons

The free version of Survey Monkey limits the number of questions you can ask as well as the number of responses.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AH

ANGELA H.

Accountant

Utilities

### "Survey Monkey is a great tool!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 6, 2026

We have used Survey Monkey to decide which days work for large meetings and locations to have those meetings in. We have also used them to decide what matters to our board.

Pros

Survey Monkey is an easy way to collect information from a wide variety of people to make informed decisions.

Cons

I have not really found any negatives while using Survey Monkey. It works really good for what it does.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Frank B.

Owner

Research

### "Great for prioritizing customer requirements. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 3, 2026

Overall positive, i have used it many times for customer importance vs satisfaction ratings for VOC products definition.

Pros

The design interface is simple enough to be intuitive and powerful enough to support more complex conditions

Cons

Not much other than the survey monkey branding. This is mitigated by allowing a survey exit to a user defined page.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Meshv P.

Salesforce Developer

Information Technology and Services

### "Powerful & easy survey tool with Strong analytics features"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 3, 2026

Overall, I am having great experience with SurveyMonkey. It is super reliable and easy to use platform for making surveys and collecting proper feedback from users and team member.

Pros

SurveyMonkey make it super easy to create surveys using its ready made templates and pre-built questions. The UI interface is so beginner friendly such as skip logic, multilingual surveys and real time analytics help collect better insights.

Cons

Only one thing I dislike is the free version has limitations on number of question and responses so need paid plan for that.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MD

Mitchell D.

Assistant Manager

Health, Wellness and Fitness

### "Positive Feedback "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 1, 2026

My overall experience has been nothing but positive, it truly lives to its expectations when it comes to building a survey to exporting a link for ease of use.

Pros

I really enjoy that majority of companies utilize this feature when taking assessments or data analysis over feedback within a product or service or a fun way to make things easier than using a spreadsheet. The design survey is simple.

Cons

Nothing to my knowledge, I appreciate everything about survey monkey. No issues on my end. Maybe add an interactive module like a game or puzzle for verification.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

Popular comparisons

[UmfrageOnline vs SurveyMonkey](https://www.capterra.com/compare/201674-253516/Enquetes-Maken-vs-SurveyMonkey)[Google Forms vs SurveyMonkey](https://www.capterra.com/compare/176571-253516/Google-Forms-vs-SurveyMonkey)[Jotform vs SurveyMonkey](https://www.capterra.com/compare/158456-253516/JotForm-4-0-vs-SurveyMonkey)[Typeform vs SurveyMonkey](https://www.capterra.com/compare/137289-253516/Typeform-vs-SurveyMonkey)[Survicate vs SurveyMonkey](https://www.capterra.com/compare/132914-253516/Survicate-vs-SurveyMonkey)[SurveyLegend vs SurveyMonkey](https://www.capterra.com/compare/156752-253516/SurveyLegend-vs-SurveyMonkey)[SmartSurvey vs SurveyMonkey](https://www.capterra.com/compare/57112-253516/SmartSurvey-vs-SurveyMonkey)[CustomerHero vs SurveyMonkey](https://www.capterra.com/compare/153472-253516/Startquestion-vs-SurveyMonkey)

[Zoho Survey vs SurveyMonkey](https://www.capterra.com/compare/131426-253516/Zoho-Survey-vs-SurveyMonkey)[SurveySparrow vs SurveyMonkey](https://www.capterra.com/compare/168823-253516/SurveySparrow-vs-SurveyMonkey)[Alchemer vs SurveyMonkey](https://www.capterra.com/compare/72549-253516/Alchemer-vs-SurveyMonkey)[Zonka Feedback vs SurveyMonkey](https://www.capterra.com/compare/137773-253516/Zonka-Feedback-vs-SurveyMonkey)[Pointerpro vs SurveyMonkey](https://www.capterra.com/compare/127434-253516/Pointerpro-vs-SurveyMonkey)[Microsoft Forms vs SurveyMonkey](https://www.capterra.com/compare/246649-253516/Microsoft-Forms-vs-SurveyMonkey)[CheckMarket vs SurveyMonkey](https://www.capterra.com/compare/134813-253516/CheckMarket-vs-SurveyMonkey) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)