--- title: "SurveyMonkey Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SurveyMonkey Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/253516/SurveyMonkey/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # SurveyMonkey Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SurveyMonkey ## What is SurveyMonkey? SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business and loved by users.Try our 500+ expert templates or use powerful AI to build a survey in as little as 60 seconds. Our AI Analysis Suite lets you ask questions about your results and easily analyze open-ended feedback, so you can focus on making decisions with high quality data. Visualize results with custom and multi-survey dashboards, charts, & word clouds. Generate, share, & export presentation-ready charts like a pro. Reach people online & offline with our collectors or tap into our global panel of 335M+ respondents across 130+ countries. Connect with 200+ business tools like Salesforce, HubSpot, and Tableau, or use our API to enrich your insights by combining survey results with existing business data. With enterprise-grade security features like single sign-on (SSO), HIPAA compliance, and data encryption, SurveyMonkey fits into existing workflows while protecting data. ## What is SurveyMonkey used for? [Survey](https://www.capterra.com/survey-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 10,503 user reviews Reviews sentiment Positive 94% Neutral 5% Negative 1% Pros & cons Efficient information gathering platform Comprehensive feedback collection tool Restrictive and costly pricing Starting price $30 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Forms Automation / 2026 - Survey / 2026 - 360 Degree Feedback / 2025 - Customer Experience / 2025 - Form Builder / 2025 - Market Research / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SurveyMonkey?[Manage this product listing](https://www.g2.com/products/surveymonkey/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SurveyMonkey 4.6 (10,525) VS. [4.7 (2,934)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price $30 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (10,512) Ease Of Use 4.7 (1,805) Value For Money 4.4 (6,549) Value For Money 4.5 (1,429) Customer Service 4.3 (5,858) Customer Service 4.5 (1,360) ## SurveyMonkey alternatives [4.7 (985)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (457)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (123)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/253516/SurveyMonkey/alternatives/) ## FAQs about SurveyMonkey Overview ### What problems does SurveyMonkey solve? SurveyMonkey solves the problem of slow, disorganized feedback collection by letting teams build targeted surveys, distribute them to customers or employees, and review responses in clear reports. HR teams, educators, marketers, researchers, and event organizers use it for engagement checks, training evaluations, market research, registrations, and policy or service decisions. Answer based on 8970 reviews Overview ### Which roles and teams benefit most from SurveyMonkey? SurveyMonkey is most used by business owners, executives, and managers who collect customer, employee, or market feedback to guide decisions. Marketing and account teams run campaign and client surveys, while project and operations managers gather stakeholder input. Teachers, students, consultants, and analysts use it for research, assessments, and data collection. Answer based on 10414 reviews Overview ### What company size and industries is SurveyMonkey built for? SurveyMonkey is used by marketers, customer experience professionals, HR departments, IT teams, event planners, educators, researchers, and healthcare organizations, with small businesses representing 63% of reviewers. Its leading industries are Education Management at 8%, plus Hospital & Health Care and Marketing and Advertising at 5% each; 21% of reviewers are enterprises and 15% midsize businesses. Answer based on 10515 reviews Features and Usability ### What are the key features of SurveyMonkey? SurveyMonkey includes a drag-and-drop Survey Builder with customizable questions, forms, and templates for creating surveys. Survey/poll management supports organizing, distributing, and monitoring drafts and active surveys. Reporting/Analytics provides real-time dashboards, filtering, trend analysis, and export options, while data import/export supports contact imports and further analysis. Answer based on 671 reviews Pricing ### How much does it cost and what fees or limitations are included? SurveyMonkey offers a free version, while Team Advantage costs $30 per user/month and Team Premier costs 92 per user/month, both billed annually with three-user minimums. Reviewers find the free tier useful for basic surveys but report limits on questions, responses, exports, branding, and advanced analytics; paid plans can feel expensive for small teams. Answer based on 2616 reviews Integrations ### Which third-party tools and platforms does SurveyMonkey integrate with? SurveyMonkey integrates with over 50 third-party tools, including Mailchimp for email campaigns, Microsoft Excel and Google Sheets for data exports, Microsoft Teams and Slack for collaboration, WhatsApp for survey distribution, Zapier for workflow automation, and WordPress for website embeds. Its catalog also includes ActiveCampaign, Airtable, and Constant Contact. Answer based on 871 reviews Getting Started and Support ### How easy is it to onboard and train a team on SurveyMonkey? SurveyMonkey is easy to onboard for nontechnical users, who can typically create and distribute basic surveys with little formal training. It offers live online sessions, webinars, documentation, and videos for guidance. Reviewers note that admins and teams using advanced logic, automation, analytics, or Enterprise features may need practice and additional training. Answer based on 272 reviews Getting Started and Support ### What customer support options does SurveyMonkey offer, and how do users rate the experience? SurveyMonkey offers email/help desk, a knowledge base, phone support, 24/7 live representative assistance, and chat. Users often describe support as responsive and helpful, particularly for setup or complex survey issues. However, some report slow replies, unresolved technical problems, and inflexible handling of billing or automatic-renewal concerns. Answer based on 863 reviews Security ### How does SurveyMonkey handle data security and access control? SurveyMonkey uses anonymous survey options, privacy controls, encryption, password-protected surveys, permissions, and administrator-only response access. Enterprise users also cite centralized administration for distributing data only to intended users. Reviewers value confidentiality but report concerns about sensitive-data storage, data ownership, fraud protection, and restrictive device verification, two-factor authentication, and seat limits. Answer based on 166 reviews ## See trending topics mentioning SurveyMonkey [Flat-rate vs per-user survey software pricing: which costs less for a team of 3 to 5 people?](https://www.capterra.com/survey-software/trending-topics/flat-rate-vs-per-user-survey-software-pricing-which-costs-less-for-a-team-of-3-to-5/) Last updated on October 26, 2026 ### Flat-rate vs per-user survey software pricing: which costs less for a team of 3 to 5 people? Answered by Capterra Research Analyst Team [What is the best survey software for small nonprofits that need a free or low-cost plan?](https://www.capterra.com/survey-software/trending-topics/what-is-the-best-survey-software-for-small-nonprofits-that-need-a-free-or-low-cost-plan/) Last updated on October 26, 2026 ### What is the best survey software for small nonprofits that need a free or low-cost plan? Answered by Capterra Research Analyst Team [Which survey software works best for schools and universities collecting student and parent feedback?](https://www.capterra.com/survey-software/trending-topics/which-survey-software-works-best-for-schools-and-universities-collecting-student-and/) Last updated on October 26, 2026 ### Which survey software works best for schools and universities collecting student and parent feedback? Answered by Capterra Research Analyst Team [How can non-researchers build skip logic and conditional branching with a drag-and-drop survey builder?](https://www.capterra.com/survey-software/trending-topics/how-can-non-researchers-build-skip-logic-and-conditional-branching-with-a-drag-and-drop/) Last updated on October 26, 2026 ### How can non-researchers build skip logic and conditional branching with a drag-and-drop survey builder? Answered by Capterra Research Analyst Team ## Who uses SurveyMonkey? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Efficient information gathering platform 93% positive reviews out of 952 Most reviewers indicate information gathering is streamlined, allowing organized data collection from large audiences for various purposes. ANGELA H. Accountant, 11 - 50 employees. "Survey Monkey is an easy way to collect information from a wide variety of people to make informed decisions." Restrictive and costly pricing 39% negative reviews out of 1631 Some reviewers report pricing as confusing, expensive, and limiting, especially for small businesses or those needing advanced features. Carrie P. Counselor, 51 - 200 employees. "I have found that the cost of accessing advanced features can be a significant barrier, particularly for users on a tight budget." Comprehensive feedback collection tool 97% positive reviews out of 886 Most reviewers describe feedback as easy to gather from diverse groups, enabling actionable improvements and informed decisions. Poerwestri N. Travel Manager, 11 - 50 employees. "SurveyMonkey enabled us to collect and analyze genuine tour feedback in real time, hence enabling simple upgrading of our services and products." Effortless polling and voting 95% positive reviews out of 257 Most reviewers find polls simple to create, distribute, and analyze, supporting quick group decisions and broad participation. Serena S. Executive Assistant, 51 - 200 employees. "Amazingly simple way of polling employees within the company on a wide range of subjects. " ## Features AI summary Based on 10,704 Survey reviews Capterra data shows that buyers of survey software rank the following features as their top priorities: - **Customizable Questions** (**55%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**56%**) - **Survey Builder** (**53%**) SurveyMonkey supports all three of the features reviewers consider most important: **Customizable Questions**, **Surveys & Feedback**, and **Survey Builder**. Together, these capabilities help businesses create tailored surveys, collect useful feedback, and build forms efficiently, allowing teams to gather better insights and make more informed decisions. Customizable Questions 4.6 (500) 82.20% of 500 reviewers that rated this feature as important or highly important Tailored or customizable questions for more targeted and relevant data collection Surveys & Feedback 4.6 (622) 67.52% of 622 reviewers that rated this feature as important or highly important SurveyMonkey gives you a streamlined way to create, distribute, and collect feedback from diverse audiences. Reviewers appreciate its user-friendly interface, the ability to gather actionable insights, and how it helps improve services by tracking and analyzing responses efficiently. Survey Builder 4.6 (945) 66.14% of 945 reviewers that rated this feature as important or highly important With this capability, you can quickly design customized surveys using templates, drag-and-drop tools, and various question types. Users think the builder is intuitive, flexible, and saves time, though some mention occasional navigation difficulties in more complex survey setups. Reporting/Analytics 4.4 (1,087) 64.21% of 1087 reviewers that rated this feature as important or highly important SurveyMonkey offers robust analytics, letting you visualize, filter, and export survey data in real time. Reviewers appreciate the clear charts, customizable reports, and advanced filtering, which help them quickly interpret results and share insights with stakeholders or teams. Customizable Fields 4.5 (491) 60.90% of 491 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Data Import/Export 4.3 (734) 58.58% of 734 reviewers that rated this feature as important or highly important This aspect enables you to import contacts or export survey data in formats like Excel, CSV, or PDF. Some users say it’s simple and versatile, supporting integration with tools like Salesforce, though a few wish for more direct compatibility with advanced analytics platforms. SurveyMonkey 106 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Autofill: Automatically populating fields or sections within a form - Benchmarking: Compare key metrics for the business against prominent players in the industry - CES Survey Structure: Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: This aspect enables you to import contacts or export survey data in formats like Excel, CSV, or PDF. Some users say it’s simple and versatile, supporting integration with tools like Salesforce, though a few wish for more direct compatibility with advanced analytics platforms. - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system - Forms Management: Store, manage and track all forms in a centralized location - Gamification: Games or game-like elements to track progress and reward accomplishments - Interactive Content: Allow the audience to interact or engage with the content - Learning & Development: Facilitate training materials that help employees grow and progress in their positions - Live Results Sharing: Present live poll results to audience - Mobile Access: Access software remotely via mobile devices - Mobile Survey: Distribute a survey via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Multiple Question Types: Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS of Customers: Calculate NPS of customers - NPS of Employees: Measure employee engagement and loyalty towards a business using the Net Promoter Score - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Online Polling: Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page - Peer-to-Peer Recognition: Allows employees to praise one another in a social network-like feed visible to the whole organization - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Quizzes: Brief assessments used to measure knowledge and skills - Randomization: Randomize the displayed order of questions and answer options - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: SurveyMonkey offers robust analytics, letting you visualize, filter, and export survey data in real time. Reviewers appreciate the clear charts, customizable reports, and advanced filtering, which help them quickly interpret results and share insights with stakeholders or teams. - Response Quotas: Limit the number of participants with certain characteristics you want to complete the survey - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Scoring: Automatically calculate score after the assessment - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Skip Logic: Skip over or route respondents to different questions based on their previous answers - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: With this capability, you can quickly design customized surveys using templates, drag-and-drop tools, and various question types. Users think the builder is intuitive, flexible, and saves time, though some mention occasional navigation difficulties in more complex survey setups. - Survey/Poll Management: It helps you organize, monitor, and manage multiple surveys or polls efficiently, with automation options and real-time tracking. Reviewers indicate it’s easy to oversee live responses, customize settings, and manage engagement, making campaign management and data collection seamless. - Surveys & Feedback: SurveyMonkey gives you a streamlined way to create, distribute, and collect feedback from diverse audiences. Reviewers appreciate its user-friendly interface, the ability to gather actionable insights, and how it helps improve services by tracking and analyzing responses efficiently. - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Text Fields: Open text box field - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Word Clouds: Visual representations of words that give greater prominence to words that appear more frequently - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (10,498) 4.5 Based on 10,498 reviews ## Pricing Value for money 4.4 (6549) Free Version [View pricing plan details](https://www.capterra.com/p/253516/SurveyMonkey/pricing/) Team Advantage $30.00 Per User,Per Month It includes: - 50,000 responses per year - Shared asset library to stay on brand - Real-time collaboration with commenting and tagging - Consolidated billing and team management - Unlimited surveys, forms, and quizzes - Unlimited questions per survey - Build with AI - Market research solutions - Skip logic - Question and answer piping - Real-time results and charts - Export to CSV, XLS, PPT, PDF, SPSS Team Premier $92.00 Per User,Per Month It includes: - Flag poor-quality responses - 100,000 responses per year\*\* - Sentiment analysis - Connect your workflow - Shared asset library to stay on brand - Real-time collaboration with commenting and tagging - Advanced branching and piping - Real-time results and charts - Crosstabs - Statistical significance - Multi-survey analysis Enterprise Custom Quote Available It includes: - Real-time results and charts - Export to CSV, XLS, PPT, PDF, SPSS - Statistical significance - Rule-based tagging - Connect your workflow - Zoom integration - User management and reports - Single sign-on (SSO) - Centralized billing and GSA - US, Canada, or EU data center - Enhanced governance and security - Custom response limits Value for money 4.4 (6,549) 4.4 Based on 6,549 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ monday AI Work Platform](https://www.capterra.com/p/147657/monday-com/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (5858) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (5,858) 4.3 Based on 5,858 reviews ## User reviews Overall rating 4.6 Based on 10,503 reviews Filter by rating Counts reflect reviews available in this feed. 5(6846) 4(3015) 3(502) 2(91) 1(49) Mentioned topic Recent reviews first, then most helpful JohnPhilip L. Acting Gaming Area Supervisor Used the software for: I used a free trial ### "Surveyable unavailability" 3.0 November 11, 2026 I really have no idea Pros Hope to have lots of surveys to answer and review Cons The number of surveys available is so scarce Dinesh R. Design Engineer Used the software for: I used a free trial ### "Simple, Easy-to-Use Platform for Collecting Feedback" 4.5 November 6, 2026 It makes collecting feedback much easier. Instead of contacting people individually or managing responses manually, I can create surveys, gather responses in one place, and quickly understand people's opinions. It saves time and helps make better decisions. Pros What I like most about SurveyMonkey is how easy it makes it to create surveys and collect feedback. The interface is straightforward, and it keeps all the responses organized in one place, which helps me understand people’s opinions more clearly without needing much manual effort. Cons Some useful features are restricted to the paid plans, and the pricing can feel a bit on the high side. I also feel that the customization options could be more flexible and give me a little more control. Jeannie T. Owner Operator Used the software for: 1-3 years ### "SurveyMonkey" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 4, 2026 I think SurveyMonkey is a valuable and practical tool for collecting information and understanding people's perspectives. Its biggest strength is making it easier to turn individual opinions into organized, measurable data. Pros Surveys can be distributed through email, social media, website links, and other channels. The platform has a straightforward interface that makes creating and distributing surveys relatively simple, even for beginners. Cons Since it's an online platform, users need internet access to create, distribute, and manage surveys. DO Director of Operations Director of Operations Used the software for: 3-5 years ### "Survey Monkey the best way for easy staff surveys " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 3, 2026 Smooth and easy process from start to finish. Was able to get the data needed from staff in a timely manner, making them feel at ease with certain questions. Pros I liked how easy SurveyMonkey was to use, with straightforward questions and a simple interface. I also appreciated the variety of surveys and how quickly I could share my opinions and provide feedback. Cons The biggest downsides of SurveyMonkey were that some surveys felt repetitive, certain questions weren't always relevant, and some surveys took longer than expected. I also would have liked more opportunities to participate and clearer expectations about survey length and rewards. MK Matt K. Senior Marketing Manager Used the software for: 1-3 years ### "Daily Survey Magic, but Not All Smooth" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 2, 2026 I love how SurveyMonkey's logic jumps let me skip irrelevant questions, cutting the survey time. In a recent quarterly feedback round, the system routed managers to department-specific questions automatically, and the results surfaced instantly on the dashboard, making analysis feel like a breeze. Pros I love the drag‑and‑drop survey builder, especially the Question Logic feature that lets me set up conditional paths. It saves time when asking clients about product usage, and the built‑in analytics give quick insights. Integration with Google Drive makes sharing easy. Cons The documentation can be a bit thin on advanced features, so I often have to Google workarounds. Also, the support response time is sometimes slow, and the pricing for the Pro tier feels steep for a small team. And the interface feels cluttered when you open many tabs. TD Tecnico de Informática Tecnico de Informática Used the software for: 3-5 years ### "Execelente ferramenta de questionários" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 30, 2026 Ele é excelente ferramenta com bastantes recursos no mercado de questionários simples e tem uma interface bastante intuitiva. Pros No geral, gosto bastante de usar esse produto porque ele oferece uma vasta gama de ferramentas na versão gratuita, tem uma boa simplicidade e facilidade de uso, o painel de análises transforma as respostas em gráficos claros. Cons Lilmitações nos planos gratuítos como os recursos de custumização, e limitação nas visualições das respostas CE CEO CEO Used the software for: Less than 1 year ### "Useful Survey Tools, but Free Plan Limitations Can Be Restrictive" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 30, 2026 SurveyMonkey appears to be a useful platform for gathering feedback and making more informed business decisions. In a seasonal business like tax preparation, surveys can help identify opportunities to improve client service, evaluate training effectiveness, and understand employee retention. I appreciate the range of survey tools available, although the limitations of the free plan would be an important consideration when deciding whether to use it regularly. Pros SurveyMonkey offers a practical way for small businesses to collect feedback and better understand the needs of their clients and employees. I especially like the idea of using customizable surveys to evaluate customer satisfaction after tax season, gather feedback on employee training, and determine which tax professionals intend to return the following year. The available templates and different question formats make it useful for collecting information in an organized way. Cons My biggest concern is the number of limitations associated with the free version. For a small business that may only need to conduct surveys periodically, paying to access additional responses, export information, or use more advanced reporting features can become an unnecessary expense. I would prefer more flexibility for smaller businesses that don’t need a full subscription throughout the year. PD Post Doctoral Researcher Post Doctoral Researcher Used the software for: 3-5 years ### "SurveyMonkey review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 October 30, 2026 Overall, I am happy with the experience and that the program offers a free version, which is enough for most users, with the option to upgrade if needed since it is not super expensive. Pros It is easy to set up, and you get your survey up and running fast and with few clicks. It has a range of useful survey types that you can adapt because of its pre-made templates. Plus, you can create free, unlimited surveys. Cons The fact that you are limited in the free plans to only have 10 survey questions can sometimes be a bit frustrating. IN Instructor Instructor Used the software for: 3-5 years ### "Helpful for gathering feedback" 4.0 October 26, 2026 SurveyMonkey was a useful tool for collecting feedback from my students. It provided a convenient way to learn about their class experience and identify areas to improve for future courses. Pros SurveyMonkey made it easy to create and share feedback surveys with students after my certification classes I teach. Having responses organized in one place was helpful for reviewing student feedback. Cons I would have appreciated more customization options without needing to upgrade to a paid plan, especially since I only needed it for occasional class surveys. JP Jessica P. Senior Marketing Manager Used the software for: 1-3 years ### "Great Survey Tool, but Pricing a Bit Tight" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2026 I love the branching logic in SurveyMonkey; it lets me set up a questionnaire that skips irrelevant questions based on previous answers, saving time for respondents. In my quarterly client feedback survey, it cut completion time by half and gave me cleaner data to analyze. Pros I love how SurveyMonkey lets me build surveys with branching logic that feels almost like a conversation, and the integration with Google Drive is handy for keeping all responses in one place and I can pull them into Excel for analysis, which works well enough. Cons The main downside is that the documentation for the advanced survey features is thin, and the pricing jumped after the first 10,000 responses, so it feels a bit pricey for a small team. [View all Reviews](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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