# Dash Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dash the right Parks and Recreation solution for you? Explore 31 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/252344/DaySmart-Recreation/reviews --- Dash 4.2 (31) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Dash Ease of use 4.0 Customer Service 4.6 ## Pros and Cons in Reviews BP Bud P General ManagerRecreational Facilities and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Training staff is easier and there seems to be way less mistakes.“ July 16, 2025 ML Madi L Program ManagerSports, 11 - 50 employeesUsed the software for: 1-2 years. “For Example, we sell bats but the process of going about purchasing them and collecting the customers money is a bit clunky.“ February 1, 2024 ML Madi L Program ManagerSports, 11 - 50 employeesUsed the software for: 1-2 years. “It has been a little bit of a learning curve over the last year but the Billing and Support team is amazing and always extremely helpful.“ February 1, 2024 DT Derek T Adult League ManagerRecreational Facilities and Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “The Online Experience is quite difficult for customers to use.“ November 15, 2022 HW Hayden W Lil Kickers DirectorSports, 11 - 50 employeesUsed the software for: More than 2 years. “I like the employee side of the software, it is visibly clean and organized and easy to use.“ July 9, 2022 DT Derek T Adult League ManagerRecreational Facilities and Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “The older pages were much easier to understand and navigate.“ November 15, 2022 ## Showing most helpful reviews Showing 1-25 of 31 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AR Andrew R. Park Operations Administrator Recreational Facilities and Services Used the software for: 2+ years ### "Dash for Ice Rinks" July 15, 2025 4.0 Overall, Dash was easy to use, customizable, and frequently rolled out new features! Their support team was helpful, particularly at the setup and launch of the system. Pros Dash's reports were customizable and easy to find specific information to keep my business on track! Cons Occasionally system updates made login unavailable. Thankfully, we received advanced notice of such outages. Alternatives considered [SmartRec](https://www.capterra.com/p/198905/SmartRec/)[EZFacility](https://www.capterra.com/p/54308/EZFacility-Club-Management/) Reason for choosing Dash Dash's scheduling platform was far more intuitive to use, had better scheduling features, and allowed for more dynamic scheduling. Review Source CB Caren B. General Manager Sports Used the software for: 2+ years ### "Dash Software for Ice Rinks" July 14, 2025 5.0 I find Dash to be the best rink software we have used or researched. It is not perfect, but they keep making improvements. Pros I like how all bookings and leagues post to the calendar so you do not have to do more entries for each event. Cons Not having a monthly view of the calendar is really an issue for us. We keep waiting for this function to be resolved and it seems to keep being pushed back as a priority to resolve. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Family accounts not working properly; not data transfer to calendar Review Source DT Derek T. Adult League Manager Recreational Facilities and Services Used the software for: 2+ years ### "DaySmart Feedback" November 15, 2022 3.0 I am neutral on the programming. It is much easier for me because I use it on a daily basis and have for almost 3 years now. It is somewhat difficult to train new users (especially customers) that are unfamiliar with the product. The older pages were much easier to understand and navigate. Pros I highly prefer the old versions of the calendar and team page. Not sure the newer versions are user friendly or accomplish their intended purposes. Cons The Online Experience is quite difficult for customers to use. We have customers who choose not to participate in our programming entirely because of their problems with the interface. Team managers and their ability to add players is the biggest issue I see. They have just given up and send me their rosters via email so that I can enter them manually. In the older version, the team dues were very easy to see - now you have to hover over the question mark next to people's names to view this information. Review Source BP Bud P. General Manager Recreational Facilities and Services Used the software for: 2+ years ### "Langley Sportsplex " July 16, 2025 4.0 Dash has been great for our business, helping grow our usage of our ice rinks. The online bookings have helped us reduce the amount of staff needed to work the Administration desk. Pros Dash is easy to use and gives us a wealth of information. Training staff is easier and there seems to be way less mistakes. Cons Getting small changes made to invoice look and a couple of minor operational styles. Dash has been receptive in most of our requests. Switched from [Class Manager](https://www.capterra.com/p/183418/Class-Manager/) Cheaper and easier to use. They were not being user friendly. Review Source SH Steve H. Operations Supervisor Recreational Facilities and Services Used the software for: 1-2 years ### "Daysmart" August 2, 2023 5.0 Its the best rec software I have used and I have used 3 different types. Pros I like the ability to quickly view reports and schedules Cons When a customer doesn't pay their monthly bill, the system doesn't expire their membership and allows the customer to come in and continue to use the facility. When you have 2000 memberships, suspending all of the past-due customers is very time-consuming Alternatives considered [CivicPlus Recreation Management](https://www.capterra.com/p/127098/CivicRec-powered-by-REC1/) Reason for choosing Dash Because civicrec was to busy and couldn't train us in time. To be fair, daysmart was still only used in hockey rinks so that was a turnoff but I am glad we stuck with it now that it supports rec centers. Review Source DC David C. General Manager Sports Used the software for: 1-2 years ### "Thank you!" November 10, 2022 5.0 Extremely positive. Pros I was extremely skeptical about paying for Daysmart but I couldn’t imagine running our facilities without it. Cons Difficult to implement. I almost canceled the software because the training was too expensive but Mari saved us. Alternatives considered [EZFacility](https://www.capterra.com/p/54308/EZFacility-Club-Management/) Reason for choosing Dash Customer service rep I spoke with when I called in. Review Source JC Jennifer C. Operations Coordinator Recreational Facilities and Services Used the software for: 2+ years ### "DASH Is Our Company's Lifeline-Absolutely would not operate without it!" July 16, 2025 5.0 Overall, I thoroughly enjoy using the system. It provides excellent training resources that simplify the process of training staff, making it incredibly efficient. This marks a significant improvement over the past three years, offering enhanced capabilities for staff training. Pros One of the best features of DASH is the control it gives you in creating your own registrations. Other standout features include a fantastic POS system, in-house reports, and a quick and easy-to-use user dashboard. Over the past three years, DASH has efficiently managed all the registrations for our multi-million-dollar multi-sport complex, effortlessly handling the entire payment process through its user-friendly POS system, putting you in charge of your cash flow. Cons The refund processes can initially be somewhat confusing until you become familiar with the DASH system. However, with a little time and experience using the platform, it quickly becomes second nature. Review Source SO Sam O. Operations Supervisor Sports Used the software for: 2+ years ### "Dash facilities Review " July 14, 2025 5.0 Great. Would recommend to other facilities looking to start up. Their support is also very quick when needed Pros Ease of building out schedules and classes for guest. Makes managing very easy to do on the back end. Cons Will make some update features without running by and letting users know. Some of the updates are forced and no option to revert. Review Source TK Tracy K. President Recreational Facilities and Services Used the software for: 2+ years ### "Day Smart (unsure of what this question is asking) " June 30, 2022 4.0 We were the second customer of Sports It/ DASH/ and now Daysmart. We loved the team at DASH as they are helpful and supportive. Pros Has a bit of everything from registration to reports. The calendar and camp functions has improved over time. Cons We can not use our credit card processor as we have in the past. We are mandated to use the one you selected and they are terrible compared to our other one we were with for 12 years. Very disappointing we cant control our own money. Reason for choosing Dash Credit card processing Review Source BK Bill K. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Quad Indoor Sports" June 30, 2022 5.0 We couldn't survive with out DaySmart Software Pros We love the program management and calendar features. Management loves the reporting functions too Cons Program set up is tricky in regard to linking to our website Alternatives considered [EZFacility](https://www.capterra.com/p/54308/EZFacility-Club-Management/) Reason for choosing Dash industry reputation Review Source ML Madi L. Program Manager Sports Used the software for: 1-2 years ### "Daysmart Rec " February 1, 2024 3.0 Pros I like that all of our functions are under one database and the ease of using it on the backend is a lot to learn because its super complex but once you know it its great Cons not user friendly from the customer side. missing some key feature that are important to our business. Does NOT integrate well with quickbooks Review Source PM Phil M. Sr. Manager of Technology Recreational Facilities and Services Used the software for: Less than 6 months ### "Iceplex Venue Scheduling and Management" May 2, 2023 4.0 Pros We love the ability to schedule online and even prepay. Cons Sticker printing has many issues despite us buying the specified equipment. Format of publicly available schedule needs more customizable options like fonts. Review Source BR Breanna R. Senior Operations Sports Used the software for: 6-12 months ### "Good, but maybe not for ice rinks" May 2, 2023 4.0 Pros Very clean design. I like the ease it gives our users who sign up for classes. I like utilizing the reports. The customer service has been helpful when I bump into issues. Cons The process to create a new event or class to display on the schedule feels very tedious. Lots of hoops to jump through to line up seasons, then levels, then the class. And you can't delete any of the levels after creating them either if you make an error. I like the quick ticketing, but it's frustrating that filters don't apply to it. I would have our whole facility set to quick ticketing and it would greatly ease user experience if that were possible. We also had a large issue with membership renewals where none of our customers card information was stored correctly and the auto-renewal system completely failed us. The scan-in kiosk also does not work for our facility. Customers can't scan multiple times to use a pass twice. Review Source MJ Michael J. President Sports Used the software for: 2+ years ### "Daysmart making you smart" August 1, 2023 4.0 Help us make our days more efficient. Pros Ease of use and the customer portal. The email reminders are great also. Cons navigating the many menus is not always easy Review Source EM Elaine M. Director of Marketing Sports Used the software for: 2+ years ### "Day Smart Review" July 8, 2022 4.0 Pros Being able to view all the surfaces at once. Cons Not being able to customize summer camp rosters better. Review Source TR Tyler R. Director Sports Used the software for: 2+ years ### "Manage your succes" June 30, 2022 5.0 Pros I love the reports and information that you are able to access in DaySmart. It can help to make your company stronger. Cons Getting started and learning the system can be a little tricky, But after time it just becomes second nature. Review Source TW Tara W. Director of Guest Services Hospitality Used the software for: Less than 6 months ### "Need better implementation and training " May 17, 2023 4.0 It was a long onboarding and the ownness was on me to set everything up. Sometimes training was great, sometimes not do great and it dragged. Need more demos. More answers in help articles and speed. Way too slow loading for us and our guest Need a lot more hands on training once the system is set up. Pros It’s easy to learn most features. It allows for the multiple different rates, programs, etc that we have. Cons Too many different ways to do things like invoicing or searching. Not one process is clear cut. Support needs to be there on weekends when we are busiest. Too many things not working correctly. Review Source WH Will H. Operations & Continuous Improvement Manager Sports Used the software for: 6-12 months ### "Review Of Daysmart" November 18, 2022 5.0 Pros Ability to manage the facility space and manage leagues and other group program based programs. Cons Currently there is no way to do private lesson appointments in the same software as leagues, etc. That will be needed for our business. Alternatives considered [EZFacility](https://www.capterra.com/p/54308/EZFacility-Club-Management/) Review Source CS Chris S. VP Recreational Facilities and Services Used the software for: 6-12 months ### "So far so good" November 18, 2022 4.0 So far I’ve been very impressed Pros Easy to use and support knows the industry Cons So far so good. Haven’t seen a much negative Reason for choosing Dash Had good initial meetings Switched from [EZFacility](https://www.capterra.com/p/54308/EZFacility-Club-Management/) Back end and not easy Review Source RC Rachel C. Youth Program Director Recreational Facilities and Services Used the software for: 6-12 months ### "The Far Post" May 8, 2023 3.0 Customer service is on-point. Love both \[sensitive content hidden\]. Always helpful. Pros I feel for the most part it is user-friendly. Cons That not all pages have a "SAVE" button and invoicing is complicated. Review Source EJ Ellen J. League Director Sports Used the software for: 2+ years ### "Great Experience Using Daysmart Recreation" July 12, 2022 4.0 Pros I like the calendar feature the most about Daysmart, specifically the drag and drop option for events posted on the calendar. It is easy to see and organize all of your resources and events. Cons I think the scheduling application could be improved. Review Source JG Jeffrey G. gm Sports Used the software for: Less than 6 months ### "Its ok, but too limited" November 16, 2022 3.0 Training was good, support the guys are nice.my locker rooms still don't pop up and when you say its becasue i am doing it wrong it should always be active. Pros online is great for the customerCONI can't believe you have no print button accessable when we run location reports Cons scheduling and priceing set up is too slow. You operate slower than a 2001 program I have at another rink.you are not easy to load programs, less steps the better.make it easier you can tell this was written by engineers with no real time expereince.Hoped for a star got a dud Reason for choosing Dash I'm 50/50 right now if it was a good or bad idea overallyou have slowed down my business not sped it up. Review Source HW Hayden W. Lil Kickers Director Sports Used the software for: 2+ years ### "Clean and gets the job done" July 9, 2022 5.0 Besides the customers that I have to manually help myself, it is a great software. Pros I like the employee side of the software, it is visibly clean and organized and easy to use. Cons I think our customers struggle to understand and often dislike the usability of the software from their side of things. Reason for choosing Dash Lil Kickers corporate recommended it Review Source GH Gene H. Director Education Management Used the software for: 2+ years ### "DaySmart makes it easy!" November 16, 2022 5.0 The customer service is exceptional. \[SENSITIVE CONTENT\] and the team are true pros. Pros It's hard to name one. The customer search and email functionality makes it simple to target an audience and send an email. Cons The ability to schedule free trial classes through DaySmart (but that is coming soon). Review Source HF Hannah F. Learning and Development Specialist Sports Used the software for: 6-12 months ### "DSR review" November 18, 2022 4.0 Pros The simplicity of the platform is great and allows easy customer use for leagues, and simple employee use on the admin side. Our reps \[SENSITIVE CONTENT\] have been great and their willingness to help and answer every question we have has been impressive and much appreciated. Cons I can not think of any cons to this software at the moment. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.