# Zoho Voice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zoho Voice the right Call Center solution for you? Explore 46 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/251900/Zoho-Voice/reviews --- Zoho Voice 4 (46) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zoho Voice Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews IG Ignacio G HeadComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “Great integration with zoho products for direct click botton calls.“ October 9, 2024 JM Jessica M Chief People OfficerHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “Limited API - separation from zoho one - but the worst part is telephony agents not being able to access the main line voicemail!“ November 22, 2024 DS Derek S Marketing and Sales ExecutiveFacilities Services, 11 - 50 employeesUsed the software for: Less than 6 months. “I have not had it for a super long duration but for now its seamless integration with Bigin is great and the pricing is good too.“ November 22, 2024 AA Abrar A PartnerVenture Capital & Private Equity, 2 - 10 employeesUsed the software for: Less than 6 months. “Also the pricing seems a bit confusing for me at first until I read the fine print (my use case was just 1 person, myself, using it to get and make phone calls).“ October 18, 2024 DS Derek S Marketing and Sales ExecutiveFacilities Services, 11 - 50 employeesUsed the software for: Less than 6 months. “I love the integration between Zoho Voice and Bigin CRM“ November 22, 2024 AA Abrar A PartnerVenture Capital & Private Equity, 2 - 10 employeesUsed the software for: Less than 6 months. “The dashboard is a bit cluttered and not as intuitive as it could be.“ October 18, 2024 JM Jessica M Chief People OfficerHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “In the beginning we struggled with quality, but customer service consistent throughout and they improved quickly!“ November 22, 2024 ## Showing most helpful reviews Showing 1-25 of 46 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gavin P. Managing Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Zoho Voice good for SMB's who use the Zoho Eco system" September 25, 2024 4.0 The best part is the support team who are always willing and dedicated and try to find work solutions. Pros All in one interface, control all your business office phone needs from one system. Ability to move between call logs, live calls, settings, stats and more quickly. Cons Call reliability is improving but still quiet frustrating on a few occasion's. Calls drop or go silent during conversation1 out of 20 times and it is tricky to work out who is at fault but this is something I did not experience when using Twilio directly on Zoho CRM (over 4 years). I have made a feature request to allow managers to log into the system and add notes and tags to calls (in the call log) for the purposes of training. For example to monitor a staff's call and flag and add ratings to calls so that this data can be reviewed later. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) We wanted an all in one solution with a good interface to control all operations. Review Source JM Jessica M. Chief People Officer Hospital & Health Care Used the software for: 1-2 years ### "Improving Everyday - Proven to be a great product" November 22, 2024 4.0 In the beginning we struggled with quality, but customer service consistent throughout and they improved quickly! Pros Quality keeps improving. Zoho is dedicating a lot of time and customer service is excellent. Cons Limited API - separation from zoho one - but the worst part is telephony agents not being able to access the main line voicemail! Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing Zoho Voice Wanted to try staying with zoho - price seemed better as well Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Being removed from zoho as an option for integration Review Source RD Ryan D. Owner Information Technology and Services Used the software for: 1-2 years ### "I WISH it was better. I WANT it to be better. I'm beating myself up waiting. " December 4, 2024 2.0 Support is responsive, but the app is not well polished. Pros Integrated well with the Zoho Suite including voice recordings, SMS logs. App has facial recognition login. This is why we went to Zoho Voice. Cons 1\. App in App store is still called Z-Dialer. 2. App shows Caller ID based on CRM for incoming calls, but not "Contacts" within the app do not sync with CRM. 3. Voice quality is hit-or-miss. 4. Search (within contacts, SMS) is absolutely terrible, like most of Zoho's search functions within their apps. 5. SMS function is missing features. Group text was available at one time, appears no longer. MMS works intermittently, "download" the message vs seeing it right in the app. Sharing contacts via mms didn't work last time I checked. 6. Can't find out how to set up voicemail with the Zdialer app. (Not intuitive) 7. Sometimes it doesn't ring. 8. Sometimes the app has to be rebooted to work properly. 9. When you pick up on one device, other devices continue to ring... including EVERYONE ON YOUR TEAM's EVERY DEVICE. 10. Blocked calls appear to still ring, but when you pick them up... silence. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Zoho Voice Integrations. I want to be able to see all customer communication via a single dashboard. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Integration with Zoho Suite. Desk. CRM. Review Source KM Karen M. Managing Editor Publishing Used the software for: 2+ years ### "Centralizing our journal's phone communication." December 20, 2025 5.0 It has been of great assistance in organizing the flow of calls in our small editorial office, making communications between authors and reviewers more cohesive instead of disorganized. Pros It’s always helpful for me to be able to view calls and recordings all in one place, and it makes it easier for me to follow up with authors and ensure that I’m not giving the same answer twice. Cons What I don’t like about the service is that the call quality depends upon the stability of the internet connection, and it was a trial process setting the routing rules. Review Source DB Darrin B. Director of Investigations and eLicensing Government Administration Used the software for: 1-2 years ### "Non-Sales Review of Zoho Voice" September 25, 2024 4.0 Love the support we get in Zoho Voice! I find that we get a quicker and better response in Voice than we do in Desk. Kavi is great and responds to the majority of items we sent. I like the chat feature also, and wished Desk had that. I will say in the beginning we were hoping for some help in getting us set-up or to show us some best practice ideas. We tried the on-boarding calls in the beginning but they were with other clients and we didn't learn a whole lot. I think we'd use the system more, if we knew the things we don't know. Pros Liked that we could link it to Zoho Desk and that we could do the configuration in-house. Cons I think that super admin users should be able to access user's accounts as with Zoho Desk, we don't have users actually ever login to Zoho Voice, except when they are new to set them up. Seems that as a super admin, we should be able to set them up without them. We also struggle with the missed calls as we do not want missed calls creating tickets in Zoho Desk, unless there is a voicemail. Right now, agents waste lots of time searching those tickets looking for voicemails. Voicemails are also, not working so well since the update a few weeks ago. The player doesn't work at all, and some users cannot actually open the link. We want to use the transcription of the voicemail, but had to turn that off due to it's high cost. If there is a plan to lower that rate, we would use it again. We also are a bit disappointed in the text feature as when we tested this, when a text came in, every agent received it instead of that text being round-robin assigned to an agent. This caused confusion and we rolled it out. If we are not using this correctly, please let us know as it would be so nice to have. Last item is the credits as we would rather be able to pay from an invoice rather than a credit card and they always add tax in there when we are a tax exempt State government agency. Alternatives considered [Amazon S3](https://www.capterra.com/p/174285/Amazon-S3/) Reason for choosing Zoho Voice Wanted a new phone and ticketing system at the same time. Found that Zoho Voice integrated with Zoho Desk with little start-up costs. Switched from [Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/)[Cisco Unified Communications Manager](https://www.capterra.com/p/157096/Unified-Communications-Manager/) Originally were going to make the switch to Amazon Web Services which the State of Colorado has an umbrella contract with. We wanted both a new call center piece and a ticketing piece and the State's contract with Amazon was only for voice. We needed to make a switch to replace that old software to get away from an IP phone and make changes to the system such as call prompts was not an easy or quick change. Review Source LM Lance M. President Executive Office Used the software for: 1-2 years ### "Seamless, Professional, and Easy-to-Implement Voice Solution" September 25, 2024 4.0 Overall, as a Zoho One user, we are very pleased with Zoho Voice. The platform is user-friendly, robust, and offers a lot of value. Zoho continues to improve their products, and we appreciate the regular updates that add new features and enhancements. Zoho Voice has significantly streamlined our communication system, helping us operate more efficiently and professionally. Despite a few minor issues, it’s a great product that we’d definitely recommend to other businesses looking for a solid, integrated phone solution. Pros Zoho Voice is incredibly easy to implement, allowing businesses to quickly transition to their system without hassle. The platform provides an impressive suite of tools that cater to the diverse needs of businesses, helping them present a professional image through customizable settings. Features like IVR, custom hold music, call queues, warm and direct transfers, scheduled text messages, and system integrations make managing communications effortless and highly effective. The flexibility to configure these features according to business-specific needs is a major advantage, allowing us to tailor our phone system exactly how we want it. Cons While Zoho Voice offers a lot of great features, there are a few areas for improvement. The mobile app sometimes faces connectivity issues, which can be frustrating. Additionally, the text messaging feature is limited to one-on-one messages, with no option for group texting, which would be beneficial. The unlimited plans are only available for annual subscriptions, which can be expensive for small businesses that prefer a monthly payment option. Lastly, the integration with Zoho Creator workflows is missing, which would greatly enhance the overall experience for users of the Zoho ecosystem. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[XLSTAT](https://www.capterra.com/p/119448/XLSTAT/)[X Pro](https://www.capterra.com/p/144330/TweetDeck/)[Canvas X Draw](https://www.capterra.com/p/211867/CanvasX-Draw/)[Adobe XD](https://www.capterra.com/p/168423/Adobe-XD/) Reason for choosing Zoho Voice We chose Zoho Voice over other products because of its seamless integration with the Zoho ecosystem, which was essential for us as Zoho One users. Unlike other solutions, Zoho Voice allows us to manage our business communications in a way that’s fully synchronized with our CRM, email, and other business tools, which boosts our productivity and operational efficiency. The platform also offered a comprehensive set of features like IVR, call queues, and system integration, which other products didn’t provide at the same level of customization and ease of use. Additionally, Zoho’s reputation for continuous improvement and customer support gave us confidence that this was the right long-term solution for our business. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) We switched to Zoho Voice because we were looking for a more integrated solution that works seamlessly with the rest of our Zoho applications. As Zoho One users, having a unified communication platform that integrates with our CRM, Projects, and other tools was a key factor. Zoho Voice offered an easy-to-use and customizable system that allowed us to improve our business phone operations without the need for complex setups or additional software. The wide range of features, such as IVR, call routing, and system integration, made Zoho Voice an ideal choice for our growing needs. Review Source MB Michael B. Owner operator Insurance Used the software for: Less than 6 months ### "ZOHO VOICE - Must have - and get CRM with it." September 24, 2024 5.0 Overall experience is excellent. Easy to use, support is great, linking with crm is a huge bonus, and the way it's customizable. Price Point is EXCELLENT TOO. Value to cost is really good. Pros It's easy to use...also, how it integrates with the CRM. DropVoice is a dream. But that isn't a huge deal. Dispositioning a call is easy too and customizable. Cons The only thing I would say about DropVoice is that it doesn't take a standard windows recording. I have to convert the file. Also, for some phone numbers it auto sends as an out-of-country call even though it clearly isn't one. Have to stop it and manually type in the number. Again, not a huge deal. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Zoho Voice Pricing, functionality, customization and ease of use. Having everything I need in one place. Switched from [Systeme.io](https://www.capterra.com/p/198994/Systeme/) Zoho offers more features all integrated in one place....ease of use.....customizable the way I want it and with the way I use it. Review Source EG Ed G. President Accounting Used the software for: 2+ years ### "Zoho Voice love how it works, not setting it up" November 23, 2024 5.0 Once its up and running it is easy and convenient to use. Pros the integration with other Zoho products Cons It can be confusing with multiple ways to configure Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Reason for choosing Zoho Voice Features and price. The abililty to integrate with our other Zoho products. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Features and price. The abililty to integrate with our other Zoho products. Review Source ML Martin L. Chief Operating Officer Hospitality Used the software for: Less than 6 months ### "Chief Operating Officer" November 11, 2024 3.0 Good set up experience, but sometimes hard when it goes into details because certain features and processes are not yet documented. Pros Pricing, Easy to set up, connection into the ZOHO suite working fines Cons IVR limitations, no European mobile telephone support, support agents are not able to directly grab calls Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reason for choosing Zoho Voice Pricing and ZOHO Suite integration (CRM/ Desk) Switched from [3CX](https://www.capterra.com/p/158704/3CX/) Integration and better monitoring including not having a self hosted system Review Source VR Verified Reviewer COO Business Supplies and Equipment Used the software for: Less than 6 months ### "Excellent Product" September 24, 2024 5.0 Great experience so far. Once the pain of setup and migration is complete, it is very easy to use. Pros Zoho Voice is feature rich and can do many things competitors cannot. Support has been fantastic. Cons Voice takes a lot to set up. It is not plug & play. The settings are very detailed and it takes a lot to understand and get everything configured. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) We consolidated our hosted services to Zoho. Review Source vN vignesh N. Executive Architect Computer Software Used the software for: Less than 6 months ### "Great IVR Integration tool" January 17, 2025 4.0 Great plans for solo, team, office and corporate users. Compare the pricing, calling, contact center, IVR, voicemail, integrations and other features of each plan and choose the best one for your needs. Cons oho voice doesn't save activity happening like missed call or if a call was answered by specific person in your company Review Source JA Jordan A. DOO Financial Services Used the software for: 1-2 years ### "Our Zoho Voice review" September 24, 2024 4.0 Overall Zoho voice does a great job of supporting our business. The only negatives are the technical issues Pros The data and analytics. Very insightful. Cons Technical issues and all glitches. Also, the SMS service with the providers need to improve. Review Source AA Abrar A. Partner Venture Capital & Private Equity Used the software for: Less than 6 months ### "Featured filled, integrated with Zoho and flexibility for browser & mobile dialing. " October 18, 2024 4.0 While the solo user features are quite good (and beyond other providers) while still being 'free' (minus usage of course), the real value is with multiple agents and all the interconnectivity, transfering, monitoring, CRM integration and the like. Pros Integrated with the rest of the Zoho applications and availability via browser. The setup was quite easy and I like the ZDial Android app. Cons The dashboard is a bit cluttered and not as intuitive as it could be. Overall for the complexity it offer it's good. Also the pricing seems a bit confusing for me at first until I read the fine print (my use case was just 1 person, myself, using it to get and make phone calls). Review Source CM Cesar M. CEO Information Technology and Services Used the software for: 1-2 years ### "Just works" October 16, 2024 5.0 It just works and I have the flexibility of pretty much any voice feature you'd think of. Pros Easy to setup but has many features and has not given me any issues. Cons So far it has been great. No issues yet. Review Source CB Chris B. Manger Apparel & Fashion Used the software for: Less than 6 months ### "Call " October 16, 2023 5.0 We mostly use Zoho for international calls. Pros Calling information can be recorded when you are talking to customers then record information can be used for reference and reporting. Cons Easy to upload contacts in the database for zoho voice and work effectively when using online calls. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Just I had a desire to change Review Source Alba P. Maestra de Educación Infantil Education Management Used the software for: I used a free trial ### "Haz llamadas desde cualquier parte" December 1, 2022 4.0 Para hacer llamadas desde el PC es muy cómoda Pros Se integra muy bien con Zoho CRM, te permite tener un número comercial y hacer llamadas con él allí donde estés. Puedes grabar llamadas, ponerlas en espera, hacer transferencias... para lo que lo estoy utilizando me es muy útil. Cons De momento, la he usado para cosas básicas, pero es bastante intuitiva y sencilla. Sé que tiene más funcionalidades y, para usarlas todas, creo que lo más recomendable sería que alguien te la implementara. Review Source KH Kip H. Owner Financial Services Used the software for: Less than 6 months ### "Great but not the greatest yet!" December 3, 2024 5.0 The customer service has been outstanding. Pros I like the website and the user platform. It is easy to navigate once in it for a while. Customer service has been outstanding. Cons I can't set up a call directory for each extension for incoming calls to choose whe they want to speak with. I can't switch from my laptop to my cell phone while on a call if I were to have to leave the office and stay on a call. Also, adding a conference call and not being able to dial in the number is an inconvenience. I should not have to have the number as a contact prior. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) integration with CRM, Customer Service, and Cost Savings Review Source CA Chris A. CEO Food & Beverages Used the software for: 6-12 months ### "Needs work but promissing" November 26, 2024 2.0 Stability is a big concern. I switched off of Ring Central but may have to go back. Pros Low cost option with some good integrations in the zoho platform. Cons lack of features and slow development. We've been dealing with constant call drops and even incorrectly routed calls (i.e. I would call one number and a completely random person would pick up at a different number). Support has tried to help, but they just keep telling me changes were made. It stabilized for a little and then dropped calls started again. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Cost and integration with Zoho CRM for Ring Central was buggy (but likely a problem with the plugin developer, which I think was Zoho). Review Source LW Luke W. Owner Information Technology and Services Used the software for: Less than 6 months ### "Zoho Voice Review" November 22, 2024 4.0 Overall I've had a good experience with Voice. I'm still learning with the software but I feel the integration with the other applications works well Pros I like the integration it has with the other Zoho products Cons I don't like that it doesn't have the ability to log an incoming or outgoing text or call as a comment on an active ticket. Also would be nice that an incoming text would create a ticket if a client already exists. Also would be nice if I could set individual check in and check out days along with the hours for my agents. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Zoho Voice Again the integration with the other zoho applications was the deciding factor Switched from [Flowroute](https://www.capterra.com/p/176093/Flowroute/)[3CX](https://www.capterra.com/p/158704/3CX/) 3cx did not integrate with both CRM and Desk which I felt was vital. It was a one or other option Review Source AS Atul S. Director Computer Software Used the software for: 2+ years ### "Excellent - Budget friendly" October 11, 2024 4.0 Decent but it needs improvement to feel like RingCentral. Pros Super budget-friendly. Love it easy to use and roll out to the team Cons Sometimes there is a voice quality issue, especially from mobile devices. Iphone Switched from [RingCentral Video](https://www.capterra.com/p/124580/RingCentral-Meetings/) It was too expensive. This is great for us. Review Source RR Rita R. Consultant Financial Services Used the software for: 6-12 months ### "Good VOIP Solution for Zoho Users" November 22, 2024 4.0 Have been using for about 9 months. No complaints. Pros Integration with other Zoho One solutions. Cons Some issues with call connectivity, but that's true with any VOIP solution. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing Zoho Voice Integration with other Zoho One products Review Source RR Ryan R. Operations Printing Used the software for: 1-2 years ### "Review of zoho voice" November 22, 2024 3.0 I like the fast chat support service and it has a ton of potential Pros it somewhat integrates with other zoho products Cons quality powerdialer does not allow you to import lists from leads and is very limited on what gets pushed back into zoho crm Switched from [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) thought there would be better integration Review Source SH Shanye H. Owner Telecommunications Used the software for: 1-2 years ### "Great Telephony option" October 9, 2024 3.0 It has been overall good for what I need it for Pros It's speed, its faster than most full CRM's. Cons There are a few design improvements and features that it should have but doesn't Alternatives considered [Freshcaller](https://www.capterra.com/p/165078/Freshcaller/)[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[XCALLY](https://www.capterra.com/p/136894/XCALLY/) Reason for choosing Zoho Voice I use freshcaller with Zoho because of its crm, the other two are too expensive for me right now or i would be using them Review Source SK Sud K. President Computer Software Used the software for: 6-12 months ### "Integrated telephony for Zoho CRM" October 13, 2024 5.0 Excellent. There is some room to make pricing a bit more competitive. Pros Integration with CRM. The ability to send messages from Zoho VOICE and Zoho CRM. Cons Cannot select a CRM contact from Zoho Voice. But once a message is sent, the contact name shows up Zoho Voice if their record is present in CRM. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/)[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing Zoho Voice Integration with CRM. Potential integration with other Zoho apps. Review Source CMG Cheryl Mae G. Customer Service Manager Consumer Goods Used the software for: Less than 6 months ### "Sunbelt Products Zoho Voice Review" November 22, 2024 4.0 So far, all is good with Zoho Voice except for the cons provided above. Pros What I like most about Zoho Voice is that it is user-friendly and simple. Cons It doesn't appear as a tab within the Zoho CRM Plus interface. Plus, it can't automatically create a ticket for SMS in Zoho Desk. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Zoho Voice Chose Zoho Voice for an all-in-one tool within budget. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Switched for an all-in-one tool within budget. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.