# Zoho Voice Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Zoho Voice Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/251900/Zoho-Voice --- # Zoho Voice Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zoho Voice ## What is Zoho Voice? Zoho Voice is cloud-based VoIP phone software that helps you easily make and receive business calls from any device. Zoho Voice integrates with other Zoho apps, like CRM, Desk, Recruit, and Bigin, so your teams can save time by managing calls without switching apps. Get advanced cloud telephony features like IVRs, click-to-call, call queues, call recording, business hours, call transfers, live call monitoring, and much more. It's time to modernize the way you manage business calls. ## What is Zoho Voice used for? [Telephony](https://www.capterra.com/telephony-software/)[Call Center](https://www.capterra.com/call-center-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Overall rating Based on 46 user reviews Reviews sentiment Positive 76% Neutral 13% Negative 11% Starting price $34 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Zoho Voice alternatives Highest Rated [4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month [4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month [4.2 (458)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/251900/Zoho-Voice/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Logging 4.0 (21) 66.67% of 21 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Recording 4.0 (21) 80.95% of 21 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Activity Dashboard 3.9 (15) 33.33% of 15 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Call Reporting 4.0 (14) 78.57% of 14 reviewers that rated this feature as important or highly important Track and report on all incoming and outgoing calls Reporting/Analytics 3.9 (14) 57.14% of 14 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Voice Mail 3.5 (13) 69.23% of 13 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Zoho Voice 90 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes System that automatically dials calls A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Dials outbound calls automatically A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Store caller information within an accessible database Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Access names, contact information, and roles of employees in a centralized repository Tracks metrics that provide insight into how a user interacts with any interface or product Move files across different systems or networks For Cloud-based phone system that sends and receives calls via the internet. A call center that primarily receives calls, typically customer service focused Identify which applications need to exchange data and enable these data connections Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Agents choose who to call and when Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Record the audio of phone conversations for quality assurance purposes Transmit voice and other information digitally A call center that primarily makes calls, typically sales focused Telephone system that allows users to connect internally as well as place and receive external phone calls A set of indicators that tracks the performance of networks, applications, systems, teams, etc. System automatically dials the next number on the contact list after the previous call ends Set of pre-recorded messages for candidates that can be shared before, during and after the video interview Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Enables the connectivity to send and receive calls over the internet Send promotional campaigns or transactional messages via text messages Send messages via SMS Filters used to determine different types of malware threats Gauge satisfaction and receive information for improvement and success Turns text into natural sounding speech Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 3.7 (46) 3.7 Based on 46 reviews ## Pricing Value for money 3.8 (43) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/251900/Zoho-Voice/pricing/) Basic $34.00 Per User,Per Month It includes: - 1,000 free incoming mins/license/month - 250 free outgoing mins/license/month - SMS - Multi-level IVR - Live Call Tracking - Call Queues - Call action handler - Call detail records (CDR) - Dynamic Call recording with storage - Agent-to-agent calling - Contact management - Voicemail - Voicemail transcription - Call notes and Call disposition - Call branding - Business hours & Holidays - Desk Phone and Headset Integrations - Native & Telephony integrations with Zoho Apps - Mobile App - Desktop App - ZDialer - Browser extension Standard $49.00 Per User,Per Month It includes: - Everything in Basic + - 10 free telephony agents/license Contact Center $74.00 Per User,Per Month It includes: - Everything in Standard - One free local number for each license - 2,500 free incoming mins/license/month - 500 free outgoing mins/license/month - Call monitoring - Power Dialer - Queue performance metrics - Advanced Noise Cancellation Value for money 3.8 (43) 3.8 Based on 43 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[ Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/)[ Zoho Meeting](https://www.capterra.com/p/202121/Zoho-Meeting/)[ Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[ Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[ Zoho Workplace](https://www.capterra.com/p/233604/Zoho-Workplace/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (44) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (44) 4.2 Based on 44 reviews ## User reviews Overall rating 4.0 Based on 46 reviews Filter by rating 5(19) 4(16) 3(6) 2(4) 1(1) Mentioned topic Sorted by most recent KM Karen M. Managing Editor Publishing ### "Centralizing our journal's phone communication." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 20, 2025 It has been of great assistance in organizing the flow of calls in our small editorial office, making communications between authors and reviewers more cohesive instead of disorganized. Pros It’s always helpful for me to be able to view calls and recordings all in one place, and it makes it easier for me to follow up with authors and ensure that I’m not giving the same answer twice. Cons What I don’t like about the service is that the call quality depends upon the stability of the internet connection, and it was a trial process setting the routing rules. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VN vignesh n. Executive Architect Computer Software ### "Great IVR Integration tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 17, 2025 Great plans for solo, team, office and corporate users. Compare the pricing, calling, contact center, IVR, voicemail, integrations and other features of each plan and choose the best one for your needs. Cons oho voice doesn't save activity happening like missed call or if a call was answered by specific person in your company Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RD Ryan D. Owner Information Technology and Services ### "I WISH it was better. I WANT it to be better. I'm beating myself up waiting. " 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 December 4, 2024 Support is responsive, but the app is not well polished. Pros Integrated well with the Zoho Suite including voice recordings, SMS logs. App has facial recognition login. This is why we went to Zoho Voice. Cons 1\. App in App store is still called Z-Dialer. 2. App shows Caller ID based on CRM for incoming calls, but not "Contacts" within the app do not sync with CRM. 3. Voice quality is hit-or-miss. 4. Search (within contacts, SMS) is absolutely terrible, like most of Zoho's search functions within their apps. 5. SMS function is missing features. Group text was available at one time, appears no longer. MMS works intermittently, "download" the message vs seeing it right in the app. Sharing contacts via mms didn't work last time I checked. 6. Can't find out how to set up voicemail with the Zdialer app. (Not intuitive) 7. Sometimes it doesn't ring. 8. Sometimes the app has to be rebooted to work properly. 9. When you pick up on one device, other devices continue to ring... including EVERYONE ON YOUR TEAM's EVERY DEVICE. 10. Blocked calls appear to still ring, but when you pick them up... silence. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Integration with Zoho Suite. Desk. CRM. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reasons for choosing Zoho Voice Integrations. I want to be able to see all customer communication via a single dashboard. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TJ Tory J. Owner Consumer Services ### "New user for Zoho Voice" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 December 4, 2024 Still learning. Currently having an issues with user licenses. I upgraded to the standard plan for more licenses, but the software still says not enough licenses. Pros I like the integration with the Zoho products I use currently. Cons I don't like how the pricing for items increase my rate. Such as minutes, messages, etc Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) I use Zoho One and wanted one company to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KH Kip H. Owner Financial Services ### "Great but not the greatest yet!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 3, 2024 The customer service has been outstanding. Pros I like the website and the user platform. It is easy to navigate once in it for a while. Customer service has been outstanding. Cons I can't set up a call directory for each extension for incoming calls to choose whe they want to speak with. I can't switch from my laptop to my cell phone while on a call if I were to have to leave the office and stay on a call. Also, adding a conference call and not being able to dial in the number is an inconvenience. I should not have to have the number as a contact prior. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) integration with CRM, Customer Service, and Cost Savings Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CA Chris A. CEO Food & Beverages ### "Needs work but promissing" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 November 26, 2024 Stability is a big concern. I switched off of Ring Central but may have to go back. Pros Low cost option with some good integrations in the zoho platform. Cons lack of features and slow development. We've been dealing with constant call drops and even incorrectly routed calls (i.e. I would call one number and a completely random person would pick up at a different number). Support has tried to help, but they just keep telling me changes were made. It stabilized for a little and then dropped calls started again. Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Cost and integration with Zoho CRM for Ring Central was buggy (but likely a problem with the plugin developer, which I think was Zoho). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RP Ricardo P. Music Entertainment ### "review survey " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2024 good app amd is helpful to reach customers Pros helpful with the agents and features i am so in lnlove Cons sms i think need a little upgrade as its hard to configure Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EG Ed G. President Accounting ### "Zoho Voice love how it works, not setting it up" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 23, 2024 Once its up and running it is easy and convenient to use. Pros the integration with other Zoho products Cons It can be confusing with multiple ways to configure Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Features and price. The abililty to integrate with our other Zoho products. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Reasons for choosing Zoho Voice Features and price. The abililty to integrate with our other Zoho products. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Owner Marketing and Advertising ### "Cheap - ....." 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 November 22, 2024 Not very impressed, despite the cheap cost Pros Just the cost. Not much else to like .. Cons Poor call quality and not many features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR Ryan R. Operations Printing ### "Review of zoho voice" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 November 22, 2024 I like the fast chat support service and it has a ton of potential Pros it somewhat integrates with other zoho products Cons quality powerdialer does not allow you to import lists from leads and is very limited on what gets pushed back into zoho crm Switched from [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) thought there would be better integration Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) Popular comparisons [Ringover vs Zoho Voice](https://www.capterra.com/compare/169627-251900/RingOver-vs-Zoho-Voice) [3CX vs Zoho Voice](https://www.capterra.com/compare/158704-251900/3CX-vs-Zoho-Voice)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. 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