# Infor Sales & Catering Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Infor Sales & Catering the right Event Management solution for you? Explore 67 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/251670/ReServe-Interactive/reviews --- Infor Sales & Catering 4.7 (67) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Reviews of Infor Sales & Catering Ease of use 4.3 Customer Service 4.9 ## Pros and Cons in Reviews JW Jason W Entrepreneur Food Production, Self-employedUsed the software for: 6-12 months. “What I love about this feature is the reserve interactive.“ April 26, 2021 ## Showing most helpful reviews Showing 1-25 of 67 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sarah S. Events Sales Director at Riverwalk Golf Club Management Consulting Used the software for: 2+ years ### "Making my Life easier!" August 10, 2018 5.0 I have been a huge advocate of reserve since I learned how to utilize it. It truly makes work easier and more organized! Pros Reserve puts everything in one place and makes life easy. It saves time in my busy schedule and keeps me organized. The email template and ability to look back on emails it helps me so much! Cons For our business, reserve doesn't fit to golf tournament needs quite as well as I think it could. It would also be great if we could have a floor plan section of the program. Implementing the menus to fit to BEOs takes a lot of time some times but is also very worth it once done correctly! Review Source Response from Infor August 15, 2018 Hello Sarah! Thank you so much for taking the time to share your comments about ReServe. We are delighted to know our software is making your life easier, and will work to continue to provide enhancements in future releases. Regarding floor plans, let us know if you want to learn more about our interface with a room diagramming solution to address your needs. And do reach out if you need any other assistance. Looking forward to a long-time partnershp with Touchstone Golf! JA Joseph A. Director, Hospitality & Event Sales Hospitality Used the software for: Less than 6 months ### "Woodbine Entertainment Group Reserve Interactive " September 8, 2016 4.0 Our experience with sourcing, negotiating and implementing Reserve at our venues has been extremely positive at every level of the project. In October 2015, we decided that we needed to update our existing systems. Through our review and initial planning process we invited 4 companies to bid on our RFP. Of the four we invited, three submitted quotes which ranged by thousands of dollars. Reserve was priced in middle of the three slightly higher than lowest quote based on our initial ask but once we worked through our wants the final cost was substantially higher then we initially anticipated. Reserve was very understanding of our budgetary constraints in the initial year of our project and worked with us on a multi-year agreement that worked for both organizations. Throughout the demo and review phase of our process, Account Specialist Suzanne was very accommodating in making our times work for us, which included a very early west coast morning to accommodate an east coast group. Suzanne was very informative on the system capabilities and when she didn't have answers to the many of our questions, she would always engage the appropriate people who could provide the required answers. Suzanne remained in the loop from the initial call right through the implantation phase at which time Melanie and the implementation team took over. The implementation team at Reserve were equally as accommodating and very helpful in leading and assisting us with getting all three properties and eight sites ready for use. Their knowledge of the system allowed for us to change some of our own processes in order to maximize the software's power and efficiencies. Their process included weekly calls to keep the project on track and address any ongoing challenges and concerns. During the initial weeks Melanie's team was very helpful in finding work-a-rounds for some of our accounting and tracking processes. Since going live with our first property (3 months), Reserve has had 2 system updates, including some improvements we requested for our operational needs. They have been very receptive to adding additional system change requests for future development, which is very encouraging and reinforces the decision to go with Reserve. Pros \- Having our Reservations, Event and Club Membership all in one system - Bread crumb feature - Great search functionality - Copy features VERY helpful & easy to use - Access from any internet connection on any device (phone access not a great experience but in a pinch great for quick info) - Extremely easy to use - Licensing model allows us to provide access to unlimited people within the organization - Event & Membership Leads module allows for review of sales teams efforts and performance - User rights functionality allows to set a number of user restrictions for different categories - Reporting Module very easy to use for creating reports - Great Customer Service & learning documents - Ability to set up View List with in the different Modules for quick access to information - Ability to email from within the system & auto-saving communication Cons \- Report Module does not provide an option to access all report fields, currently fields available are based on type of report looking to create - Unable to quickly view asset inventory of rooms - Reservation Module cannot report on custom fields - Unable to inventory items in Reservation Module - E-signature limited in functionality, no counter signing option - E-signature requires sending in two separate emails - Limited billing functionality in Membership Module - Cannot create a regular event spanning multiple sites (operations gets confused using both Event Documents & Master Event Documents - Unable to print View Lists Review Source Response from Infor September 23, 2016 Hello Joseph, Thank you for taking the time to provide such a thoughtful review of your experience with ReServe. We are very pleased to hear that you and your team have been satisfied with our service and responsiveness, as we want every customer to recognize our loyalty to them. To that end, please know that we have reviewed your suggestions for improvement, and have already begun work on a few enhancements to better support your needs. Looking forward to our continued partnership. Sincerely, The ReServe Team VR Verified Reviewer Catering Director Hospitality Used the software for: 6-12 months ### "Useful but not user-friendly" November 14, 2017 3.0 The ability to have everything on one site helped a lot. The communication between client and venue is also streamlined and simplified. Pros It is really useful and has great features. The design of the documents (event orders, contracts, etc) is customizable and nice looking. Cons It is a hard software to learn and not as user-friendly as one would think. The design of the software is dated. Review Source Response from Infor January 18, 2018 Dear Reviewer, Its regrettable that you find the software difficult to use. We are here to help. However, it is difficult to provide assistance when you choose to remain anonymous. Our chat function is always open as is our toll free support line 888-433-4725. Kind Regards, Mike Edmeyer, VP Sales TS Troy S. Vice President of Sales & Marketing Hospitality Used the software for: 2+ years ### "Epic Sales Management Tool" June 25, 2016 5.0 I have been working with Mike and Reserve now for almost 10 years and with all three of the companies I have been in a sales leadership role with. 5 years ago when I came to American Golf as the Vice President of Sales and Marketing for one of the largest Golf Management companies in the world, One of the first orders of business I had was to bring Mike and his team in. We needed to replace our aging, clunky, and hard to use CRM System and Reserve was literally the first thing I said to our CEO we need to start figuring out a way to bring on board. There is no better team on the planet to work with, and we have placed this decision to bring Reserve into American Golf as one of the best decisions this organization has made in a very long time. I know we have a partner not a vendor and look forward to many years of success with Reserve as the backbone of our sales processes and functionality. Pros These ease of use and speed of training was the number one thing that got our attention. We were up and running within 30 days of having the data ready to load. Our team went from an archaic system to state of the art in less than 30 days. The other amazing thing about this software is that generational gaps simply do not exist. People of all ages and computer savvy successfully use the system everyday. Of course you have people who adopt things faster but we have not had anyone say this is too advanced or it is difficult for our more veteran sales people to use. Finally, The ability for the software to be customized to each person while still operating under the basic structure of what we want them to do is simply amazing!!! Having someone be able to tweak something that allows their brain to process things a certain way while still having us be able to monitor and track things at a global level is something other software can't do or can't do as well and with such ease... Cons If there was any flaw it would be that people can access it from anywhere with their user name and password. If you have hourly employees they can access it off the clock unless you have the steps in place to limit the access. I can't even really say that is a flaw because they have a solution for it you just have to remember to set the limits on people access if you want that to be the case. Review Source VR Verified Reviewer Director of Sales Food & Beverages Used the software for: 2+ years ### "Change is Good!" September 20, 2018 5.0 The customer service with ReServe is exceptional. We are able to get more detailed in our reporting and in this age of data and analytics, that is vital. Overall, it's just been a pleasure to partner with them. Pros The reporting and available functions. We were using an older version of the software, so it did take me some time to adjust to the cloud based version, but having used it for several months now, I love it. I typically find that if I ask support more questions about what I need it to do, the functionality is there, I just need to understand how to use it more efficiently. Cons Getting used to some of the changes with the cloud based version. This is nothing to do with the software, it's more to do with using something for 12 years and having to re-learn. As stated above, I have found that most of my concerns can be resolved with a little digging and time with support Review Source Response from Infor September 28, 2018 Hello, It's an honor to receive such high praise about our solutions, but more importantly about our support team! Delivering great Customer Care is integrated into the fiber of our culture, and we are pleased to know we have met the mark! Continue reaching-out when you need assistance, we are delighted to help! VR Verified Reviewer Senior Sales Manager Food & Beverages Used the software for: 2+ years ### "Reserve User for 8 years" September 20, 2018 4.0 Customer service is great! Pros Cloud based system is accessibly from anywhere which is great. The system allows you to have multiple windows open at the same time, so you can work on multiple events/reports as needed. The chat system for help is great. Cons Some of the steps required to create or edit an event can be simplified. Review Source Response from Infor September 28, 2018 Hello and thank you for submitting your thoughts about ReServe Cloud software. We are pleased to partner with you. Feedback helps us to make positive changes within the system, so keep it coming. Thank you. TP Tamara P. Sales & Catering Manager Hospitality Used the software for: Less than 6 months ### "Great Software!" August 17, 2016 5.0 Reserve Interactive is overall a really really good software. I find it quite easy to navigate. It has so many great features and after using it for a few months, I can't think of any that I would add. It has everything that I need. Their help desk and developing department have been amazing! It just seems that they really listen and care about their clients and software. I would highly recommend this software! Good job Reserve! Pros Let's start with help desk. They are excellent! Another major thing: Reserve Interactive listens to their clients and develops and upgrades their software accordingly. How awesome is that! Not every software company does that and I'm speaking from experience. There are a lot of features in this software that I really like such as; Love the way contracts, banquet event orders etc. look. Extremely nicely laid out, easy to read and very professional looking. I actually had clients comment on it. I love love love the "internal note" feature! Batch emailing feature is coming soon and I am super excited about that. Etc., etc. Cons I don't find ReserveU easy to navigate. I would love to see the "search bar " and just be able to type in what i need instead of going through the whole list. It's cumbersome and takes time, which most of us don't have. That's why I just chat with help desk instead :) Design of the home page and event page is something I'm still getting used to. I find it a bit messy for the lack of the better word, or just not very clear. Review Source Response from Infor September 2, 2016 Dear Tamara, Thank you for sharing your thoughts about ReServe. Providing a high quality product and superior service are two of our core values, so we are pleased we are hitting the mark with you. Since most of our product enhancements primarily come from customer feedback, be sure to keep offering us your suggestions! Kindest Regards, ReServe Sales VR Verified Reviewer Premium Sales Coordinator Used the software for: Less than 6 months ### "The implementation and support teams have been absolutely fantastic in helping with our transition." February 2, 2018 5.0 Pros The best part about this software is that just about everything has the ability to be customized. I can create documents and reports that work best for me and my team and anything that makes our daily work schedules a little bit easier is a huge PLUS. Cons Getting accustomed to a new software is always challenging, as everyone becomes comfortable with old practices. At this time, my least favorite part of this software is the layout. While I do enjoy customizing many things, there are things that are not relevant to my daily use (Personnel, Memberships, Reservations, etc) in this software that just clutter my view. With that being said, it is a new program to us and maybe I haven't yet learned all the navigation and capabilities of what is right now just "getting in my way." Review Source Response from Infor February 6, 2018 We are so happy to hear that your overall experience with the software is so positive. Regarding the layout, please contact our support team via phone or chat. They can show you how to remove those items that are not relevant for you (e.g. reservations, memberships etc.) Kind Regards, The ReServe team VR Verified Reviewer Accounts Manager Restaurants Used the software for: 2+ years ### "Great Product" August 20, 2018 5.0 Pros Easy to navigate. Menus and items are easy to build. Safe and secure. Cons I have no cons to list. Works great for my business. Review Source Response from Infor September 28, 2018 Hello! Thanks for submitting this review. We are happy to know we are serving you well with the ReServe Cloud solution. Please be sure to reach-out if we can be of service to you! Kristal K. Director of Special Events Operations Food & Beverages Used the software for: Less than 6 months ### "Great Product!" September 27, 2018 5.0 Most of our issues with not being able to run an accurate projection report and an accurate costs report are solved with the reporting feature. Otherwise, it works out so well to have auto-calculation of quantity and hours. Pros I was looking for more accurate reporting and it does anything I need it to do! So great in that way. The lifecycle makes sense for my organization and it continues to keep us from making as many operational and sales errors as we were before. Cons Adding in items can be a bit clunky and there is some rigidity in the document production that makes it a bit difficult to mesh with our organization but in the grand scheme, not terrible. Review Source Response from Infor September 28, 2018 Hi Kristal, Thank you for taking the time to provide feedback on your experience with ReServe Cloud software. We appreciate your insights, and are thrilled to partner with you in managing your Special Events business. Should you need some assistance with "tweaking" those reports, please give us a shout; we would be happy to help! SN Samantha N. Director of Sales Entertainment Used the software for: 6-12 months ### "Overall, working with the entire team has been amazing from start to finish!" May 9, 2018 5.0 Increased sales team accountability and tracking has led to higher overall conversion rates and increased sales. Pros In no particular order: live chat functionality, CRM capabilities, ease of use, ongoing support and education, and Reserve's ability to adapt the software to our brand's very particular needs. Cons There are minor details or changes we'd like to have that aren't customizable without affecting other areas of the software - which is challenging. Review Source Response from Infor May 23, 2018 Hi Samantha! Thank you so much for taking the time to write such positive things in your review. We are delighted that the ReServe Cloud system is working so well for you, and very honored to be your solutions provider. Continue reaching-out when you need assistance,;we are here to help! Kind regards, ~Team ReServe KP Kelsie P. Event Coordinator Used the software for: 6-12 months ### "Reserve is easy to use and easily accessible across multiple systems." July 11, 2018 5.0 Pros I like that you can access Reserve on your Iphone or Android. It makes it easy to work from anywhere and check dates even when you are on a site visit with a client. Cons The event page has a lot of information to scroll through it is cumbersome to sort through. It would help if each user to set up the view on the event page so that the information that you need is at the top of the page. Review Source Response from Infor August 15, 2018 Hi Kelsie, Thanks for providing feedback on your experience with ReServe Cloud software. You will be pleased to know that customizing the home page per user, is already on our radar and in the works. Keep those suggestions coming, as some of our best enhancements have come from customer feedback. Wishing you continued success! MB Mike B. Facility and Maintenance Manager Used the software for: 6-12 months ### "I have been very pleased with the implementation, ease of learning and use of the system" March 29, 2018 5.0 Pros I have found the customizable parts very helpful. I can make simple changes without having to have a team member from ReServe Interactive make changes. However if I have a problem the online chat is always there to get a quick answer. Cons Really I can say I don't have a CON with this. I have found it to be perfect for our needs and very easy to give training for new employees. it is very user friendly. Review Source Response from Infor April 20, 2018 Hi Mike, We are so happy to hear that the ReServe Cloud system is serving you well. Thank you for taking the time to provide your feedback, Please always feel free to reach out. We look forward to a long partnership. All best wishes! Team ReServe LV Lynette V. DOS Food & Beverages Used the software for: 6-12 months ### "LV Review " September 22, 2018 5.0 the entire team at Reserve are great to work with and help you to solve any issues that arise. Customer service is a corner stone of our business and we are happy to work with people that feel and operate the same way. Pros 1.) Payment Processing Integration 2.) E-Doc Sign 3.) User Friendly Cons Would like the ability to customize reporting more, but support is helping me with ways to accomplish what we are looking for. Review Source Response from Infor September 28, 2018 Hi Lynette, Thank you so much for submitting this review! We are delighted to learn that our Customer Success teams are taking good care of you! Your continued satisfaction with ReServe is our priority, and we are honored to be chosen as your solutions provider. All best wishes! JH Jennifer H. Events Manager Hospitality Used the software for: Less than 6 months ### "Great Feature Rich Software" January 22, 2019 4.0 Pros ReServe has improved the way we communicate with clients by storing e-mail communications directly within the software and allowing us to see at a glance where an event is within the booking process. It allows us to follow up with clients in a timely manner and helps us convert proposals into contracted bookings. Cons There is a learning curve to using this software, information is stored on several different pages so it can be time consuming to update a change in all of the locations. Review Source Response from Infor January 23, 2019 Hello Jennifer, Thank you so much for providing feedback on the ReServe Cloud system. We are thrilled to know that the 360 email is of benefit to you, it's one of our favorite features, too. It's true there's a learning curve, so if you find yourself struggling in any way, please reach-out. We are here to help, and likely have a few tips and tricks for you. Thanks again! The ReServe Team EM Elizabeth M. Director/GM Food & Beverages Used the software for: Less than 6 months ### "Reserve Review" August 18, 2016 5.0 Loved Reserve Anywhere. Reserve cloud is more labor intensive to use - more steps to accomplish a BEO Pros ease of document creation, the support team is great Cons Software is missing crucial elements that we need- - the ability to print a call report of all the emails generated and received for an event, the ability to enter appointments in reserve that sync to google calendar, the ability to see how an item had been service charged or taxed after entering onto a BEO Review Source Response from Infor September 2, 2016 Dear Elizabeth, Thank you for taking the time to share your feedback regarding ReServe Cloud. We know that the transition from ReServe Anywhere to ReServe Cloud is sometimes a challenge, for our customers. We appreciate you working with us, and we are committed to continued development of ReServe Cloud, so you can come to love it as much as you loved ReServe Anywhere. KIndest Regards, Team ReServe KW Katie W. Hospitality Used the software for: 6-12 months ### "Quality Service" September 9, 2016 5.0 We use the program daily to book and help plan Weddings and other banquet events. Its been very helpful with keeping all events organized. Review Source Response from Infor September 23, 2016 Hello Katie, Thank you for taking the time to share your positive comments about ReServe. We are delighted to hear that the solution is working for you, keeping your events organized. We look forward to a long partnership with the Makoy Center. Sincerely, The ReServe Team SL Samantha L. Catering Director Used the software for: Less than 6 months ### "The customer support was great to work with. One of them was wonderful with the onboarding procedure" August 11, 2017 5.0 quicker processing time- more bookings- less money spent on stamps Pros Ease of use-cloud based- constantly customizable. reduces half of the time that used to be spent on setting up events Cons We are a small company so having functions and events as separate things is not necessary for us. It is the only time that the staff gets confused, as they input the time line into the function but it doesn't show as event Review Source Response from Infor August 17, 2017 Hi Samantha, Thank you so much for taking the time to share your feelings about ReServe Cloud. We value your input and will continually strive to improve the system based on your input. Kind Regards, Mike Edmeyer VP Sales, ReServe Interactive JR Jessica R. Catering Manager Used the software for: Less than 6 months ### "The new platform has more capabilities than the old one. We are still waiting on customization" April 4, 2018 4.0 Pros We are enjoying using the life cycle feature and also sending emails and contracts from the new platform. Cons When using cell phones, events can too easily be moved from one date to another, on the calendar view. Review Source Response from Infor April 20, 2018 Hi Jessica, Thank you so much for the feedback. We take your comments to heart and have implemented a change based on your experience. Now you have two options with drag and drop: 1) Turn it off completely or 2) the system will ask you to confirm if you want to make the move before it completes the task. Keep the great ideas coming! We will never stop trying to improve the software. Kind Regards, The ReServe Team TJ Tom J. Event Technology Coordinator Used the software for: Less than 6 months ### "Positive experience with setup, support and learning curve." May 14, 2018 5.0 Pros Very intuitive and adaptable to what we specifically need. Tech support was very fast to address questions and offer solutions that worked. Cons Lots of features that we don't use because it's designed for people who use many different aspects of events that don't apply to our office. Review Source Response from Infor May 23, 2018 Hi Tom, Thank you for submitting this review about your experience with ReServe. We are happy to hear you are getting what you need, and that the support team is taking good care of you. Wishing you continued success! ~ Team ReServe LR Lauren R. nurse Used the software for: Less than 6 months ### "good" May 7, 2018 5.0 Pros It is very user friendly and up to date. I love that you can customize it for your specific needs and looks. Cons No cons at this given time. I would recommend this software to anyone. Any time there is a problem i just call customer service and they fix it. Review Source Response from Infor May 23, 2018 Thanks for your feedback. We are delighted the system is meeting your needs. Always feel free to reach out should you need further assistance. ~Team ReServe PB Phillip B. Administrative Assistant Food & Beverages Used the software for: Less than 6 months ### "Great Product" March 2, 2017 5.0 Great, love the functionality. Reserve Cloud is useful, powerful, and easily customize-able. Handles as much or as little as you need it to. Pros Flexibility, Cloud-based, Stores communication Cons Can be difficult to learn. LOADS to options to sort through to get what you want. Once set up it is fantastic though! Review Source MS Maria S. Operations Manager Hospitality Used the software for: ### "Very satisfied with ReServe from start to finish! Thank you for all you do for us." September 30, 2016 5.0 My rep has been wonderful to work with, her attention to detail and follow up has exceptional. I'm at ease knowing she is handling our accounts. Thank you for all you do. We have signed on many accounts with ReServe and will continue because of the service we receive. Pros Functionality Review Source Response from Infor May 18, 2018 Maria, It is an honor to have been chosen as a business partner for Lodgeworks. You have our ongoing commitment to provide the best in quality solutions and exceptional service Thank you for your continued confidence. Very Sincerely, Angela and all of the team at ReServe JR Janet R. Assisant General Manager Food & Beverages Used the software for: 2+ years ### "Excellent customer service- patient and thorough from the start to the present... over 10 years " January 19, 2018 5.0 100% would recommend! The functionality and complexity of the system allows you to create just about anything you need to accomplish in the food and beverage industry. Being able to access it online and on your phone is a huge plus for us. ReServe keeps us organized. Pros Aside from the customer service, always quick to respond with any needs... love that it is accessible online and that it is so customizable. I worked with ReServe at my former job for I believe about 4 years and then when we were switching software at my current job, ReServe was a must and have been with ReServe for almost 10 years here... so a total of about 14 years Cons No waitlist drop down for dates do not catch right away and what ever you are trying to run will default back to the original date I guess of when that report was first created instead of a more current date Review Source Response from Infor January 23, 2018 Hi Janet! Thank you very much for the kind comments! - Your feedback on the waitlist is great and I've created a change request for you. Please let us know about anything else that we can help with! Kind Regards, Mike Edmeyer, VP Sales MD Michael D. Director of IT Food & Beverages Used the software for: Less than 6 months ### "Event Management & Online Reservation Powerhouse" August 3, 2016 5.0 When redesigning our mobile-optimized user friendly website, I wanted to include something unheard of by other lifestyle driven bowling centers Online Reservations! I wanted our guests to be able to go to tavernbowl.com, book one of our premiere lanes and be instantly confirmed without the need for human interaction. Sounds easy, right? Sure, but try finding a platform which integrates with your event management system to prevent double bookings, and does both equally well. The struggle is real. Enter ReServe Cloud the solution to that problem. Pros In using our previous event management platform, we processed events extremely well. I didn't want to lose the momentum that we had built in switching over to a new platform, just to add extra features. However, ReServe Cloud not only met but exceeded our expectations. We now process events quicker in a more user friendly environment then our previous platform. Not to mention enhanced features such as digital signature of contracts, deposit e-payment processing, web based event leads. Cons When moving from one platform to another there are many hurdles and obstacles a business faces such as loss of (previous event) data. However, the biggest hurdle is rallying the troops and getting your own team to see the vision and the reason for the change. The biggest obstacle, no matter how many demos watched, is not knowing exactly how ReServe Cloud will work when all the hard set-up work is complete. However, I can assure you it's well worth it. Review Source Response from Infor August 26, 2016 Hello Michael, We are so grateful for your kind words but more importantly, we are thrilled you and your team are finding success with the ReServe system. It has been a pleasure to work with you all at Tavern+Bowl, and we look forward to a long partnership! Continued Success! Team ReServe Similar Products Featured