# Infor HMS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Infor HMS Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more. Source: https://www.capterra.com/p/251669/Infor-HMS --- # Infor HMS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Infor HMS ## What is Infor HMS? Infor HMS is a cloud-based hotel property management system (PMS) designed to help hospitality organizations streamline operations and deliver exceptional guest experiences. Built on a scalable multi-tenant cloud architecture, HMS connects core hotel functions—from reservations and front desk operations to housekeeping, guest services, and reporting—within a single platform. With mobile capabilities, centralized guest profiles, and extensive integrations across hospitality systems such as POS, loyalty programs, and payments, HMS enables hotels, resorts, and casinos to personalize service while improving efficiency and profitability. Real-time analytics and configurable workflows provide operational visibility and actionable insights for staff across departments. Whether managing a single property or a global portfolio, Infor HMS empowers hospitality organizations to modernize operations, optimize revenue, and create seamless guest journeys from booking to checkout. ## What is Infor HMS used for? [Reservations](https://www.capterra.com/reservations-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Motel](https://www.capterra.com/motel-software/) Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Per Feature, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Infor HMS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.infor.com&name=Infor HMS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Infor HMS 3.3 (6) VS. [4.4 (462)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting Price $15 Per Feature, Per Month Starting Price $23 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (6) Ease Of Use 4.4 (462) Value For Money 3.0 (5) Value For Money 4.2 (442) Customer Service 2.7 (6) Customer Service 4.3 (449) ## Infor HMS alternatives [4.6 (211)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing [4.5 (12)](https://www.capterra.com/p/2445/GuestTracker/reviews/) Starting price $500.00 Per User, Per Month [4.3 (129)](https://www.capterra.com/p/13824/roomMaster/reviews/) Starting price $150.00 Per User, Per Month Highest Rated [4.8 (427)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Billing & Invoicing 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Built-in Accounting 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accounting functionality within the system, not requiring integration with third-party tools CRM 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Guest Experience Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Capture guest experience at a granular level and utilize data to deliver tailored services Housekeeping Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Online Booking 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Infor HMS 47 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Tools for the systematic analysis of various types of data or statistics Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Keep notes on the specifics of a reservation including customer information and special requests Accounting functionality within the system, not requiring integration with third-party tools Track and manage schedules and meetings via an integrated calendar Manage catering operations/processes Manage various distribution channels, build relations with channel partners, and track their performance Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Provide online support for your customers through live chat or help desk functionality Alter the layout and content of reports Import and export data to and from software applications Track products that are for sale at a reduced price or part of coupon promotions Track employee schedules, availability, and performance across projects and tasks Check guests in and out, issue key cards, schedule wake up calls, or other requests The ability to reserve times in groups. Capture guest experience at a granular level and utilize data to deliver tailored services Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Manage, maintain and track the performance of assets and equipment Automate workflows and trigger campaigns based on customer actions Manage and support multiple languages More than one location Book meetings and appointments through a website or digital platform Accept and process online payment transactions Accept, record, and reconcile financial transactions Accept and process customer payments for products or services using hardware and software Design, communicate, and distribute incentives to perform a specific action Add, view, and edit details of all properties managed by an agency that are available for sale or rent Track/optimize rates in relation to usage Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Monitor sales and make necessary adjustment in order to increase demand and revenue Track and monitor reviews of products or services Set & manage permission levels based on user roles and restrict access to only authorized individuals Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held One location Manage operations/processes associated with spas and other hotel activities Create, manage and track all task activities and progression Allows bookings to be made through a third party service Get Advice We can help you find the software with the features you need. Features 3.3 (6) 3.3 Based on 6 reviews ## Pricing Value for money 3.0 (5) Basic $15.00 Per Feature,Per Month Value for money 3.0 (5) 3.0 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.7 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.7 (6) 2.7 Based on 6 reviews ## User reviews Overall rating 3.3 Based on 6 reviews Filter by rating 5(2) 4(1) 3(1) 2(1) 1(1) Mentioned topic Sorted by most recent XH Xin H. Rooms Controller Hospitality ### "Terrible! " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 23, 2022 Pros Nothing. This system single handling destroyed the hotel's staff morale. Only feature that is better is remote friendly, meaning you can log in at home and use it since it is web-based. Cons Everything. Our hotel "upgraded" our system from OPERA to Infor HMS. After 3 months of using Infor HMS, clearly OPERA is way more advance in their program. Infor HMS can improve on their billing screen, room assignment, finding guest reservations past/future, everything you can think of as it is NOT USER FREINDLY, you have to take multiple steps to do a single thing. It's basically an EXCEL Sheet someone created from their mother's basement. Switched from [Opera](https://www.capterra.com/p/229024/Opera/) "Better" Support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Scott B. General Manager Hospitality ### "Satisfaction with INFOR HMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 12, 2021 Overall, we are very happy with the INFOR HMS. The onsite training was top notch, the functionality and ease of use is amazing, and the reports that are available give us the ability to forecast and adjust as needed to maximize profitability. Pros The reports that are available are extremally helpful. Training time with new employees has been greatly reduced. This is the third PMS that we have had and by far the best. Functionality and ease of use is amazing. Cons The lack of a Defense Travel Service Module. It would be very helpful if we could message all in our system via e-mail. We have new challenge that will affect all our out of state travelers. The lack of rental car availability in Alaska will no doubt have an adverse impact on the majority of our customers. Being able to send a PSA to all our inbound guest through INFOR would be very helpful. Reasons for choosing Infor HMS It was the desire of the Pacific Region to select a product that would best serve the multiple properties in the Recreation Lodging enterprise. We collectively found INFOR would best meet our needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Abigail K. Conference Services Manager Hospitality ### "User Friendly!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 February 11, 2020 I think its user friendly, but could use some change in its customer support features. Pros HMS is incredibly user-friendly. It is easy to navigate using the drop down menus, and its bright, bold pages make it easy to read. Everything is fairly straight forward. Cons I do not like the customer support options; often feels like phone tag and representatives can be hard to understand. HMS would also slow down somewhat regularly, causing a negative impact when we made reservations or checked people in, as we would be waiting a while for things to load. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User IT Manager Australia Hospitality ### "True Cloud PMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 3, 2018 Pros Infor HMS is a progress PMS solution, where new enhancements are released every quarter. Initially, our experience's were not great in 2016, as HMS was somewhat lacking in features. In 2018, we have integrated practically all our system's in Infor HMS, delivering best in Class functionality. Paperless check-in via IPad is the best product out there. Housekeeping Mobility, saves your business 12 thousand a year, as its included FOC! New check-in app allow's you to provide VIP Check-in Expierence like no other! Cons The new enhancement's do come in wave's, and mandatory. Takeup of new changes can be quite challenging to some. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Marianna M. guest services Hospitality ### "HMS uploaded new features. Not too crazy about it. " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 February 12, 2018 It is easy system as opposed to other programs I have worked on. Also I can log into program from home, or other window options. Pros The drop menus are self explanatory. Functionality is easy to work the program . Easy to log into the system from different windows. Cons Not crazy about printing or separate folios. The screen does not show what you want to immediately print. And there is a long pause when printing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PL Perrine L. Front office manager ### "Waste of time " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 11, 2018 Pros You can choose a lot of different options to personnalize HMS for you hôtel. The support is always friendly as I have to contact them almost every day (which is not a good point of course). Cons I use HMS since less than 6 months and I already regret my last software. Never seen a software so slow. Be patient, very very patient and ask your customers to be too. Too much crashs on the system, the support knows some of them but they can't do anything about it... Updates at any time without informations so you can't work for a moment and you don't even know what was the updates. Who made it, seriously ? Someone who's never at the front desk, for sure ! Sorry if there's mistakes, english is not my birth tongue. If you have to change your software, definitely don't choose HMS. Infor needs to improve and works a lot on it !! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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