# PitneyShip Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PitneyShip the right Shipping solution for you? Explore 133 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/251583/PitneyShip/reviews --- PitneyShip 4.6 (133) [View alternatives](https://www.capterra.com/p/251583/PitneyShip/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PitneyShip Ease of use 4.6 Customer Service 4.1 ## Pros and Cons in Reviews AS Alex S Licensed Veterinary TechnicianVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “Works adequately for our shipping needs since we have clients all over the state, makes it more convenient for them so they don't always have to come in to get refills.“ October 24, 2025 KW Khriston W ReceptionistAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “I don't like that you have to reset scales or go to post office for CERTIFIED MAIL still even after following prompts on PITNEY ship.“ October 24, 2025 Jenny L. G Legal AssistantLegal Services, 201 - 500 employeesUsed the software for: Less than 6 months. “It's so much faster than filling out the paperwork (including the green card), adding postage and mailing my work; then waiting for the green card to come back.“ August 18, 2025 KW Khriston W ReceptionistAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “I don't like technical support it has not been super helpful in the past with certain issues like not being able to weigh mail.“ October 24, 2025 AS Alex S Licensed Veterinary TechnicianVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “Being able to send our client the tracking number immediately helps keep everyone in the loop as far as their package goes.“ October 24, 2025 DB Davida B Senior beauty consultant.Cosmetics, Self-employedUsed the software for: 1-2 years. “More recently it has been changed. And it makes it a bit harder to navigate and negate what you need right away.“ January 16, 2026 PF Paula F Mary Kay DirectorCosmetics, 11 - 50 employeesUsed the software for: More than 2 years. “Shipping prices are less expensive than going to the Post Office. While working from home, having their app at my fingertips allows me to mail my products quickly to my customers. “ June 6, 2025 DE Dwight E Treasurer, Shipping and Handling ManagerInternet, 2 - 10 employeesUsed the software for: More than 2 years. “I would like to change label format to print a label and receipt on a half-page rather than a full page but have not found a way to do that.“ June 6, 2025 ## Showing most helpful reviews Showing 1-25 of 133 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jenny L. G. Legal Assistant Legal Services Used the software for: Less than 6 months ### "I like PitneyShip!" August 18, 2025 5.0 Very Good. It's super fast and is keeping up with our client/matter numbers pretty well. The system doesn't go down too often, either. Pros It's so much faster than filling out the paperwork (including the green card), adding postage and mailing my work; then waiting for the green card to come back. Also, I get an email immediately afterward indicating that my letter/document has been sent and frequent updates to delivery. Cons I'm having a difficult time getting refunds for postage printed on envelopes that were never mailed. Review Source Response from Pitney Bowes August 22, 2025 Hi Jenny, Thanks so much for the thoughtful review! We're really glad to hear PitneyShip’s helping speed things up for you—especially with all the mailing logistics that come with legal work. Getting instant email updates definitely beats waiting around for green cards! Sorry to hear you’ve had trouble with refunding unused postage. That shouldn't be a hassle, and we’d love to help—feel free to reach out if it’s still unresolved. We appreciate you sharing your experience, and we’re so happy PitneyShip is keeping up with your team’s needs! SH Susi H. Owner Consumer Goods Used the software for: 2+ years ### "Competitive Prices and User Friendly" October 25, 2025 4.0 I've been with you a LONG time. Starting with ship station, then shifted to Pitney Ship, SendPro and now Pitney Ship. Have had very few problems over the years, but it used to be much easier getting tech support. Now if there is an issue, I have to create a ticket and wait, or get on a lengthy chat. I do miss being able to pick up the phone and talk to someone. Other than that, I am happy with the service. Just would like the scale and Device Hub to stay online. Pros The ease of use and competitive pricing. Love that I have an address book where names pop right up and that I can have presets for my mailers and boxes. It makes it quick and easy. Cons In the last couple of months I have had lots of issues with Device Hub. My scale goes offline continually and I am having to redownload it, then activate it. It did not do this in the past. Very annoying. I often just type in the weight, but would like to see this issue resolved. Alternatives considered [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/)[Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Reason for choosing PitneyShip The features matched or were similar to other vendors, but I generally only use USPS, so pricing was the reason I went with PB Review Source Response from Pitney Bowes October 27, 2025 Hi Susi, thank you for taking the time to share your detailed feedback and for being such a long-time customer! We’re so glad to hear you enjoy PitneyShip’s ease of use, competitive pricing, and helpful features like the address book and presets. We’re sorry to hear about the recent Device Hub and scale issues — that sounds frustrating, especially since it used to work smoothly for you. We appreciate you sharing this insight and will make sure it’s passed along to our support and product teams. Thank you again for your loyalty and for continuing to choose PitneyShip over the years — we truly appreciate your partnership! —The Pitney Bowes Team JD Jeff D. President Construction Used the software for: 2+ years ### "BAD Oustsouced Customer Service" June 6, 2025 3.0 If you do not have any issues and software working fine, it is good, but if you run into a problem, good luck getting timely help! Pros The discounts from regular Postage & UPS Rates. If you are a frequent shipper this is a nice feature. Cons The Customer service is VERY POOR! They have outsourced this to a call center which appears to be in India and at times HARD to communicate with the rep and they really do not seem to care. Review Source Response from Pitney Bowes June 9, 2025 Hi Jeff, thank you for your review. We're glad to hear you’ve found value in the postage and UPS rate discounts. We’re sorry to hear about your experience with customer support. We know how important clear and timely help is, and we’ve shared your feedback with our support leadership so we can improve. Thanks again for taking the time to share your thoughts. GS George S. retired personal user Judiciary Used the software for: 2+ years ### "Skip the long USPS and UPS lines" January 15, 2026 5.0 If you enjoy walking past the long line of UPS customers and dropping your package off and leaving or if you enjoy putting your package or large envelope in your mail box for the postman to pick up instead of going to the post office, this is the service for you. I have used this service for about 15 years and although I am no longer using it in a business setting, I find it excellent in a personal setting. I can print my own stamps and print my own shipping labels. All I have to do is keep shipping labels and stamp labels on hand. If I make a mistake I can get an immediate return/refund. If I don't have enough postage to buy more stamps, SantaPro/PitneyShip re-ups in my selected amount. While I only use USPS and UPS, they also ship FedEx. As a matter of fact they compare the prices of each one and I can select whichever one I want to use before printing out the postage or mailing label. Pros I love walking around the long customer service lines at United Parcel Service and the United States Post Office Cons I've been dealing with this Pitney Bowes scale for years and I can't seem to get the app to recognize it. If I ever do it seems to lose it. Review Source Response from Pitney Bowes January 20, 2026 Hi George, Thank you for sharing your review and for being a long-time PitneyShip customer, we truly appreciate your loyalty. We’re glad to hear how much you enjoy the convenience of skipping long USPS and UPS lines, printing your own stamps and labels, and taking advantage of features like easy refunds and rate comparisons across carriers. We also appreciate your feedback about the scale connectivity and understand how frustrating that can be. Our support team would be happy to help troubleshoot and work toward a more reliable experience if you would like assistance. Thanks again for your feedback. We’re glad PitneyShip continues to support your shipping needs. KZ Kim Z. Practice Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "Pitney Bowes online" September 22, 2025 5.0 Easy to use. keeps track of shipments. decent prices, and overall good product. I like the fact that we can order supplies that print right along with the USPS products. Pros Ease of use and easy to keep track of shipments. The labels are easy to print and it maintains the address book for us. Cons nothing. I really like the product. I can't really say there is anything that I don't like about the program. It works for what we need. I guess I wish we didn't have to pay for the stamp paper sheets. Alternatives considered [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) Reason for choosing PitneyShip Less expensive. Easier to use. Pitney Bowes name Switched from [Pitney Bowes](https://www.capterra.com/p/10029961/Pitney-Bowes/) lease got too expensive for the lower volume when we went to EMR Review Source Response from Pitney Bowes September 30, 2025 Hi Kim, Thanks so much for sharing your feedback! We're glad to hear PitneyShip makes it easy to track shipments, print labels, and manage your address book. It’s also great to know you’ve found value in ordering supplies alongside USPS products. We hear you on the stamp paper sheets, and we’ll make sure your input is shared with our team. We truly appreciate you choosing PitneyShip for its ease of use, cost savings, and trusted Pitney Bowes name. We're grateful to support your practice’s shipping needs! RH Rick H. President Information Technology and Services Used the software for: 2+ years ### "Reliable and affordable solution for mailing and shipping for a small business" June 11, 2025 4.0 Overall, it was nice when it used to be an actual Windows Desktop application. Then they did away with that and made it all web-based. That introduced all sorts of problems and complications. However, since then, they seem to have worked out the bugs in the web interface and the "Device Hub" printer application. Pros I like that it works reliably now. It stores addresses of my customers and vendors so it is easy to pull up someone's address without having to re-enter everything every time. I like that it is reasonably affordable for a small business like mine. Cons The interface is confusing and takes a long time to get accustomed to how it works and how to accomplish anything. Alternatives considered [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) Reason for choosing PitneyShip It was less expensive than the other options. Switched from [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) Stamps.com was too expensive. I don't do a lot of mailing these days, so it's hard to justify paying way more for shipping software than what it would cost to just buy stamps. Review Source Response from Pitney Bowes June 12, 2025 Hi Rick, thank you for your detailed review and for using PitneyShip over the past few years. We're glad to hear it's become a reliable and affordable solution for your business—and that features like address storage have made everyday tasks easier. We appreciate your feedback about the transition from desktop to web. We know that shift came with growing pains, and we’re glad to hear things have improved with the current web experience and Device Hub. Thanks again for sharing your insights. We’re glad to support your business and appreciate you being with us. JA JEANNINE A. Owner Alternative Medicine Used the software for: 1-2 years ### "I am a happy user of PitneyShip." November 13, 2025 5.0 My overall experience with PitneyShip, wonderful. Easy, less expensive than the post office and convenient. Pros I was new to shipping online when I started with Pitney. It was easy to learn and is a great value for someone who works from home. I feel there is definite security with the service, with accessing my accounts and with tracking packages. I have only had to have a refund twice in the last six or so years, on my mistake with the wrong address, and the process was smooth. Cons I cannot think of anything that I do not like about PitneyShip. I would recommend it to others who work from home. Switched from [EtsyMarketingTool](https://www.capterra.com/p/156476/BestAutoRenew/) They became too greedy at Etsy and not about the seller. Review Source Response from Pitney Bowes November 21, 2025 Hi Jeannine, Thank you so much for the wonderful review! We’re thrilled to hear that PitneyShip has been easy to learn and a great fit for your home-based business. It’s great to know you feel secure using the platform and that refund requests have been smooth when needed. We really appreciate your recommendation and are glad PitneyShip offers the convenience and value you were looking for. Thanks again for choosing us—your feedback truly means a lot! LS LaRae S. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "The perfect office co-worker" October 3, 2025 4.0 It has been wonderful and a huge relief of burden. Super appreciate the free trial though I knew I was gonna keep it about 2 days into the free trial. Pros It is easy to use and is a great value for the money. It reduces the amount of time that I need to go to the post office and allows me to do everything that I need from my home office. I'm no longer frustrated when I run out of stamps! The user interface is easy to get used to and is easy to learn. Cons The only thing I don't like is the massive stamps that come on the stamp sheet. Wish those were a little bit less chunky and about half the height like the blank labels for the Pitney Bowes machine. Switched from [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) I had used Pitney in my corporate office and didn't like the Stamps interface. Review Source Response from Pitney Bowes October 7, 2025 Hi LaRae, thank you for taking the time to share your experience with PitneyShip! We’re so glad to hear it’s saving you trips to the post office and helping streamline your mailing from your home office. It’s great to know the setup and interface have been easy to use. We appreciate your feedback about the stamp size, that’s valuable insight, and we’ll be sure to share it with our product team. We’re thrilled that PitneyShip has been a helpful addition for your organization and that you enjoyed the free trial. Thanks for choosing Pitney Bowes! PF Paula F. Mary Kay Director Cosmetics Used the software for: 2+ years ### "PitneyShip Rocks!" June 6, 2025 5.0 PitneyShip has had a positive impact on my home based business. I'm more efficient, fill orders more promptly, my customers are pleased with the quick delivery. The time I save I can now spend on my other priorities. Pros PitneyShip is my secret to efficiency! Shipping prices are less expensive than going to the Post Office. While working from home, having their app at my fingertips allows me to mail my products quickly to my customers. The app is easy to use, saves time, shipping is fast, you can't beat the price, I can track my packages and I can keep track of all my expenses. Cons I've been asked what do I like least about Pitney Ship? Honestly, I can't think of any "cons" with Pitney Ship! Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) PitneyBowes was more economical and easy to use. Review Source Response from Pitney Bowes June 9, 2025 Hi Paula, thank you for such an amazing review! We’re thrilled to hear that PitneyShip has become a go-to tool for your business. Knowing it helps you save time, manage expenses, and keep your customers happy means everything to us. We’re especially glad it’s made working from home more efficient and that the app is delivering the speed and simplicity you need. That’s exactly what we hope for. Thanks again for taking the time to share your experience. We’re proud to support your business and excited to keep delivering for you and your customers! JA Jewel A. Owner - Partner Consumer Goods Used the software for: 2+ years ### "Five Stars for PitneyShip" June 6, 2025 5.0 I would recommend PitneyShip for the ease of use, convenience, and quality. It makes sense if you ship enough packages. Pros PitneyShip is convenient and easy to use. It allows me to: (1) avoid the line at the Post Office for package processing; (2) weigh, print postage, and prepare my own packages; (3) verify addresses for customers; and (4) track all packages. Cons I don't get a reimbursement guarantee if my customer claims they didn't receive the package which is available from a major online business. Alternatives considered [Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/) Reason for choosing PitneyShip I prefer to keep shipping separate and didn't want to use Amazon at this time. (I may not have chosen the correct Amazon service above. Review Source Response from Pitney Bowes June 9, 2025 Hi Jewel, thank you for the fantastic review and for being a PitneyShip user for over two years. We’re so glad it’s helped you save time, prepare packages more easily, and keep track of everything in one place. We appreciate your note about reimbursement options. That kind of feedback helps us continue to improve and better support small businesses like yours. Thanks again for recommending PitneyShip. We're happy to support your shipping needs and glad to have you with us! TM Theresa M. General Manager Retail Used the software for: 1-2 years ### "Very User Friendly" June 4, 2024 5.0 Very happy with the service. I will recommend to any who needs to use this service. Pros I love using PitneyShip - it saves our customer's money on products purchased. Its very easy to use. Set up and use is a breeze. I have been shipping for many years and find the service had us users in mind. Cons I wish I didn't have to enter my email address in every order but that is the only con. Alternatives considered [FedEx Ship Manager](https://www.capterra.com/p/210794/FedEx-Ship-Manager/) Reason for choosing PitneyShip It was presented to us so we tried it and are very happy. Review Source Response from Pitney Bowes June 19, 2024 We appreciate you leaving a review, Theresa. We're thrilled to hear that you love Pitneyship for the savings, ease of use, and that we always keep the end user in mind. We'll take your feedback regarding entering your email address for every order to our product team for review, since we hope to make PitneyShip as user-friendly and streamlined as we can. Thank you again for your recommendation and amazing review. TP Tim P. Owner Printing Used the software for: 2+ years ### "Pitney Ship is the Best!" June 4, 2024 5.0 Very satisfied! I recommend to all my customers and vendors Pros Accuracy and Pricing. I have tried them all! Cons Have not found a way to print multiple identical labels Switched from [FedEx Ship Manager](https://www.capterra.com/p/210794/FedEx-Ship-Manager/) Faster service with UPS, and outstanding pricing. Review Source Response from Pitney Bowes June 21, 2024 Thank you for the review, Tim. We're so glad you've found PitneyShip to be so reliable, accurate, and cost-efficient. We love that you're confident enough to recommend it as a shipping software to others. You should be able to print a label as many times as you want, but once one is scanned, all other labels will become void. If you're still experiencing this issue, please don't hesitate to respond and we'll escalate as soon as possible for a resolution. Thanks again for shipping with PitneyShip. SI Sherri I. Dir of Operations Accounting Used the software for: 2+ years ### "Convenient, Easy set up, Reliable" June 4, 2024 5.0 So convenient and easy to use. In cases of errors, easy to correct and to receive a refund, too. Pros Can ship directly from the office, no trip to post office needed. Easy to use, easy to print labels, tracking included. Keeps address book for me. Cons No downsides, very pleased with this product! Review Source Response from Pitney Bowes June 20, 2024 Thank you for your detailed review, Sherri. We're so please to hear that your experience with PitneyShip has been so great, from the convenience of shipping from the office to the user-friendliness of printing labels, saving address books, and tracking packages. Please don't hesitate to reach out if you have any questions or want to share more of your overall experience. Thanks for choosing to ship with PitneyShip. TP Teresa P. office manager Management Consulting Used the software for: 1-2 years ### "Shipping ease" June 6, 2024 5.0 Ease of use for all my shipping/mailing needs. Pros This service is much more convenient and less expensive to use than my previous shipping option. Much appreciate this service. Cons I have not been able to import addresses from my ACT program. But it is not a serious issue. Switched from [Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) mostly the increase in services being charged. Review Source Response from Pitney Bowes June 21, 2024 Thank you for leaving a PitneyShip review, Teresa. We're pleased to know that you've found PitneyShip to be so convenient and cost-effective for your shipping and mailing organization. If you need any assistance when it comes to importing addresses or anything else, please don't hesitate to reach out so we can resolve any issues you may be facing. Thanks again for choosing PitneyShip. AD Arthur D. Associate Pastor Religious Institutions Used the software for: 2+ years ### "Services and products" September 25, 2025 5.0 Excellent and great service. We enjoy the equipment to print out the labels and is self-sufficient. Easy instructions to understand. Pros Shipping and shipments are user friendly. Able to use the Pitney Bowes App and is easy to use to do the work. Cons Working in printing on the envelope itself and when technology is changing daily it's hard to keep up. Review Source Response from Pitney Bowes September 26, 2025 Hi Arthur, Thank you for sharing your experience with PitneyShip—we really appreciate it! We’re so glad to hear the app has been easy to use and that printing labels has been a smooth, self-sufficient process for you. We understand your point about printing directly on envelopes and how quickly technology changes—it can definitely be a challenge to keep up. Your feedback is valuable and helps us keep improving so we can continue making things easier for you. We’re grateful for your support over the past two years and thrilled PitneyShip has been a reliable tool for your shipping needs. Thanks again for your thoughtful review! TR Tiffany R. Administrative Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Love the efficiency and ease of the software." June 9, 2025 5.0 Using shipping software has been a game-changer for our business. It's been great being able to compare carrier rates instantly also helped us cut costs without sacrificing delivery speed or reliability. Pros The ease of using the software for our foundation's shipping needs and the fact that it tracks all shipments and deliveries. Cons That when I "add postage" to my meter, we are not emailed a receipt. I need to screen shot the amount, date and time to submit with my expense report. Review Source Response from Pitney Bowes June 10, 2025 Hi Tiffany, thank you for your review and for sharing your experience with PitneyShip. We're so glad to hear that the software has been a game-changer for your foundation's shipping needs and has helped streamline shipment tracking and rate comparison. We appreciate your feedback about not receiving an emailed receipt when adding postage. We understand how important it is for your reporting, and we've shared this feedback with our team to explore improvements. Thanks again for your thoughtful review. We’re glad to have you with us! JM Jay M. Mailroom specialist Insurance Used the software for: 1-2 years ### "Ease of use" June 6, 2025 4.0 Overall its a pretty easy straightforward. . Pros Shipping items is pretty straightforward . Cons Shipping items could be slightly easier in regards to assigning shippers name. A drop down with a list of names instead of clicking a link that leads to a list of names. Review Source Response from Pitney Bowes June 9, 2025 Hi Jay, thank you for your review and for sharing your experience with PitneyShip. We're glad to hear that overall it's been easy to use and has made shipping more straightforward. We appreciate your feedback about assigning the shipper’s name. That’s a helpful suggestion, and we’ve shared it with our product team as we continue working to simplify the process. Thanks again for taking the time to share your thoughts. We’re glad to have you with us. EH Evert H. Office Admin Accounting Used the software for: 6-12 months ### "Easy Peezy" April 10, 2025 5.0 Like it way better than what we had been using having to guess on postage and rate with no comparisons to bounce off. Pros So Easy to use especially coupled with the Pitney Cube. Cons Stamps and Labels are in separate areas but its so minor it's negligible. Review Source Response from Pitney Bowes April 30, 2025 Hi Evert, thank you for sharing your experience with PitneyShip. We’re glad it’s been easy to use, especially with the PitneyShip Cube making the process even smoother. We appreciate you pointing out the separate areas for stamps and labels. Feedback like that helps us improve the overall experience. Thanks again for being with us. We’re happy to have you as part of the PitneyShip community. SM Sheila M. Business Office Manager and HR Director Hospital & Health Care Used the software for: 1-2 years ### "PitneyShip #1 in office mailing" June 9, 2025 5.0 I think PitneyShip is a very essential in office mailing. Anxious to see what new things PitneyShip will come up in the future. Pros The ease of printing myself and not having to go to the Post Office. The site is very user friendly, Cons Do not have any cons, but I would like to have the smaller stamps. Where there was 25 stamps per page as compared to 20. Review Source Response from Pitney Bowes June 12, 2025 Hi Sheila, thank you for the great review and for using PitneyShip! We're glad it's helped simplify your office mailing and saved you trips to the Post Office. We appreciate your suggestion about the smaller stamp sheets. Feedback like that helps us explore ways to offer more flexibility, and we’ve passed it along to our team. Thanks again for sharing your experience. We're excited to keep improving and bring even more helpful features your way! FJ Francine J. Admin Asst Hospital & Health Care Used the software for: 2+ years ### "Would Recommend " April 25, 2025 5.0 I've been using PitneyShip for years and that helps me out more than I can say. Pros Convenience, and I don't have to travel anywhere to by stamps Cons Stamp sheets get wasted because they don't print properly Review Source Response from Pitney Bowes April 30, 2025 Hi Francine, thank you for sharing your positive experience with PitneyShip and for being a loyal user over the years. We’re really glad it’s helping make your day to day easier. That’s exactly what we’re here for. We’re sorry about the trouble with stamp sheets not printing properly. Your feedback helps us improve, and it’s something we’re actively working on. Thanks again for your continued support. We truly appreciate it. DP Dee P. Church Administrator Non-Profit Organization Management Used the software for: 1-2 years ### "Long Standing Member of Pitney Bowes" April 29, 2025 5.0 Overall things work well could be better we would like to speak with a person and stop the recording calls. Pros Purchasing stamps and how it works very smoothly without having to go to the Post Office Cons I do not like that when you pay online the day your invoice is due you charge a late fee. If we pay a week in advance it is fine but the due date, we are charged a late fee of 40.00. Call to discuss it with your office we only get a tape recording nothing else. Review Source Response from Pitney Bowes May 12, 2025 Hi there, thank you for being a loyal Pitney Bowes customer and for sharing your experience. We’re happy to hear stamp purchasing has been smooth for you, that’s great to know. We looked into your billing concern and saw the payment was made a few days past the due date, which is why the fee was applied. Setting up autopay in Your Account is the best way to ensure you never get a late fee. We also hear your feedback on live support and are always working to improve access and communication. Thanks again for being with us, we truly appreciate it. SM Sandy M. Office Manager Publishing Used the software for: 2+ years ### "My Thoughts" June 5, 2024 4.0 Okay, the customer service end needs work. Not being able to talk to a person is very difficult some times. There are times when it is necessary to have a real person look at an issue. I am having a problem now with billing and there are no choices in the automated system that can answer my question or help me. This is very frustrating and time consuming. I am not happy at all. Pros It is easy to print labels from my computer. Cons When we receive delivery confirmations they do not have the name. So on each one we have to look up in history, this is time consuming. Review Source Response from Pitney Bowes June 21, 2024 Thank you for your detailed feedback, Sandy. We're happy to hear that your overall experience with PitneyShip has been positive and you've found it quite easy to use. We hear you on that delivery confirmations not having client names, we'll definitely raise this up with our product team to review so that we can continue improving the user experience here. And we apologize for any delays or issues you've had on the customer service end. We strive to provide a world-class experience for all of our users so we're sorry we haven't met your expectations here. If you still need assistance, please respond so we can properly escalate the billing issue you've been facing as soon as possible. Thank you for choosing PitneyShip. SB Shelli B. Office Manager Farming Used the software for: 2+ years ### "Pitney Review" June 4, 2024 4.0 It is easy to use, and costs less than going to the post office. Pros It is easy and dependable. I like that they send me an email when the package has been delivered. Cons I would not say there is any thing i liked least. Review Source Response from Pitney Bowes June 19, 2024 Thank you for your wonderful review, Shelli. We're thrilled to hear that you find our services so reliable and easy. Your positive feedback is really appreciated and we hope to continue delivering the best possible service we can. Thanks for choosing PitneyShip. RJW Richard J W. Income Tax Preparer Accounting Used the software for: 2+ years ### "Shipping / Mailing Tax Packets" June 6, 2024 4.0 Convenient, Easy, Good. Pros Convenience, ease of use. Cons My Pitney Cube driver, Device Hub has a bad habit of disconnecting! Not receiving my refunds for my mistakes. Review Source Response from Pitney Bowes June 20, 2024 Thanks for leaving a review for us, Richard. We're thrilled that you've found PitneyShip so convenient and easy to use for your shipping. I understand your frustration when it comes to PitneyShip Cube disconnections and refunds. We'll escalate that to our product team for review so they can improve that experience. Thank you for that feedback and for choosing PitneyShip for your shipping and mailing needs. KS Kaye S. Author Publishing Used the software for: 2+ years ### "I Really Love PitneyShip" June 7, 2024 5.0 I've always had a good experience. Plus, it is less expensive than the USPS. Pros Easy to use, don't have to go to the post office, easy to apply labels. Cons I like everything about it. No problems. Review Source Response from Pitney Bowes June 20, 2024 Thanks for the positive feedback, Kaye. We're glad you've found PitneyShip so user-friendly and affordable, and that you can take care of all your shipping right from your desk. Thank you for choosing PitneyShip. Similar Products Featured