# folk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is folk the right Contact Management solution for you? Explore 46 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/251534/folk/reviews --- folk 4.5 (46) [View alternatives](https://www.capterra.com/p/251534/folk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 5th, 2026 # Reviews of folk Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews JL Jessica L OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “I was able to dive right in and start using folk without watching any tutorials. When I ran into problems with the data migration from notion, I contacted the support team and they quickly and effectively helped me solve that problem -- they actually did the work for me instead of giving me a to do list which saved me a lot of time and aggravation.“ December 14, 2024 SD Sophie D PartnerVenture Capital & Private Equity, 2 - 10 employeesUsed the software for: Less than 6 months. “There are a few things like the gmail integration that does not work for us just yet, but overall we love folk and it has made our processes easier!“ March 19, 2025 PT Pete T Managing PartnerInvestment Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Email distribution, easy list-building, and LinkedIn integration“ April 10, 2025 JL Jessica L OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “I had a challenge or two during the data migration phase, but your support team was quick, competent, and were able to solve the problem.“ December 14, 2024 ## Showing most helpful reviews Showing 1-25 of 46 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Steffi N. Co-founder and CMO Marketing and Advertising Used the software for: Less than 6 months ### "Good CRM when you used Notion as a CRM" July 26, 2024 4.0 Pros The contact management Linkedin connection Look and fill Cons Internal automation bewteen contact and company fields Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Brevo](https://www.capterra.com/p/132996/brevo/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Switched from [Notion](https://www.capterra.com/p/186596/Notion/) To get more features like Linkedin connection, e-mailing tracking, etc. Review Source DM Dimitar M. COO Marketing and Advertising Used the software for: Less than 6 months ### "folk Review" April 3, 2025 5.0 I would give it 10/10. It's a user-friendly platform that makes managing contacts and client relationships straightforward..The clean interface and intuitive design made it easy for us to get started without much of a learning curve. It’s especially great for teams like ours that need a simple, organized way to track communication and keep everything in one place. Pros One word: Simplicity. fol is different from other CRMs because it's as simple as a blank page. It’s simple but effective, and it really helps streamline communication, making it much easier to follow up and stay on top of everything. Cons Double profiles. When we use folk on Sales Navigator for example, it takes all the leads even though some leads are already in the system.. And we have to check for every lead if it's a duplicate or not manually. Switched from [Breakcold](https://www.capterra.com/p/10011093/Breakcold/) Simplicity in folk. And also Breakcold didn't have "scraping volume" Review Source jihad K. Head of control and automation department Glass, Ceramics & Concrete Used the software for: I used a free trial ### "not ready for prime" September 21, 2023 3.0 Pros It's easy to get started. You can import your contacts from other sources, and folk CRM will automatically deduplicate and enrich them.It's customizable. You can create custom fields, groups, and workflows to meet your specific needs and the UI is very easy to use.It's collaborative. You can share contacts, deals, and tasks with other team members.it easy to integrates with a variety of other tools, such as gmail, outlook ... etc Cons it doesn't have a mobile appalso ther are some bug that makes it not ready for primeas you can see in the following videos i recorded :1- \[sensitive content hidden\] can't choose birthday from the calander modalalso when use autocomplete for phone and email it write it twice Review Source WL William L. Partner Human Resources Used the software for: Less than 6 months ### "Great for Consultants" March 23, 2025 5.0 Really nice - but I would have appreciated a 20 minute onboarding call with someone 1 on 1. Pros UI is super nice and very intuative. Slick and not boring. Cons that I cant do email sequences on my current plan.... Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing folk simpler and easier to use. build as a native CRM and well suited for Consultants Switched from [Clockwork Recruiting](https://www.capterra.com/p/161016/Clockwork-Recruiting/) Did not use all the features so unnecessary cost Review Source GT Giuseppe T. Managing Director Mechanical or Industrial Engineering Used the software for: I used a free trial ### "Why folk is perfect CRM for one single user as a Consultant" February 23, 2025 5.0 Wasy to learn, quick to import csv file without any configuration, tutorial webinar very useful. I subscribed after one day! Pros Extension folkX to add contact in one click from Linkedin and G Mail Cons When I add a contact from Linkedin,sometimes name of Company is written in block letters (i.e. Tecnimont or TECNIMONT) so that you have to check everytime otherwise contact is going in incorrect group with no one else... Switched from [vtenext](https://www.capterra.com/p/182562/vtenext/) Previous CRM did't ger Linkedin connection, even after many requets to update Review Source AC Adrien C. Founder Motion Pictures and Film Used the software for: Less than 6 months ### "Happy solopreneur with Folk" December 8, 2024 5.0 Very nice, intuitive, and streamlined. It's a tool that's perfect for me to grow my business and network. Pros Easy to set up, get going, and the extension makes a big difference with other tools on the market. Just what I needed. Cons Missing some CRM features that I'm sure will be coming soon (opportunities for instance) Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing folk chrome extension, price, remains separate from my calendar and don't take the lead on it. Review Source JL Jessica L. Owner Marketing and Advertising Used the software for: Less than 6 months ### "A CRM that's easy to use with no learning curve" December 14, 2024 5.0 I was able to dive right in and start using folk without watching any tutorials. When I ran into problems with the data migration from notion, I contacted the support team and they quickly and effectively helped me solve that problem -- they actually did the work for me instead of giving me a to do list which saved me a lot of time and aggravation. folk is also quick whereas the table CRM I had set up in Notion was extremely slow and cumbersome. I also like the visual aspect of the pipeline that I can customize. I'm very pleased with folk. Pros The ease of use and there really was no learning curve. I had a challenge or two during the data migration phase, but your support team was quick, competent, and were able to solve the problem. I've also have rarely had the opportunity to meet with a team member via video chat to discuss my personal needs. Cons Nothing I can think of right now. A DM integration such as Kondo would be a good added feature. Switched from [Notion](https://www.capterra.com/p/186596/Notion/) Notion was cumbersome, slow and didn't have a visual pipeline. I only had a table in Notion. Review Source PT Pete T. Managing Partner Investment Management Used the software for: Less than 6 months ### "Amazing clean and functionality-rich CRM that lets me take control of my network" April 10, 2025 4.0 I've had a great experience so far. The support team is very helpful, and they even reached out for a check-in call a few weeks after I started the trial period. Pros Email distribution, easy list-building, and LinkedIn integration Cons The clean UX is great, but it's so clean that it feels like I'm not making the best use of that deep network/relationship data! Switched from [Attio](https://www.capterra.com/p/259360/Attio/) More suited to my needs with a simple CRM and email management Review Source CR Charlie R. Director Management Consulting Used the software for: Less than 6 months ### "Folk feedback " November 12, 2024 4.0 Good - still working out whether I need something with more bells & whistles Pros Simplicity of set up and how to use it quickly. I also liked been able to get hold of customer service team although feedback isn't always consistent time wise and it would be good to get in a 24hr window. Cons Enriching doesn't seem to work very well / can't schedule exact times for reminders / not enough how to videos and the ones you have are too brief. Inconsistent customer feedback response times with no sense of when someone will come back to you. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Too complex and not easy to use - navigation was not intuitive Review Source MS Mike S. Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Solid CRM tool" October 2, 2025 4.0 Solid product that still has a little ways to go. The price is right but not having an app is a bit of a struggle for me. Pros It has a clean interface and integrates well with my email platforms. It's easy to look customers up and read previous communications Cons Lacking an app. Not a fan of using a web browser all the time as I use it at different times of the day and end up opening many browsers via my phone. Review Source AK Andrew K. CEO Architecture & Planning Used the software for: Less than 6 months ### "Simple alternative to HubSpot" November 14, 2024 5.0 Pros Simplicity over power - ensures our team will actually use it Cons I wish dashboards were out of beta and a little more clear. I haven’t set up conversion metrics yet but it did not seem obvious Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Hubspot was too bloated for our purposes Review Source MF Matteo F. creative director Architecture & Planning Used the software for: Less than 6 months ### "ease of use with some lags" June 14, 2024 4.0 overall folk is simple to use, a good resource for anyone looking to start a CRM strategy with all the necessary tools. However if you are looking for a platform to keep track of everything on social media (LinkedIn in my situation), Folk might be a little bit limited Pros using folk came easy from day 1. it's very intuitive, simple and with a clear interface Cons I had some trouble with folk in managing the messaging, keeping track of contacted people and labeling Alternatives considered [Octopus CRM](https://www.capterra.com/p/204641/Octopus-CRM/)[Dripify](https://www.capterra.com/p/215082/Dripify/)[Kanbox](https://www.capterra.com/p/10015445/Kanbox/) Review Source TR Tarik R. General Manager Fund-Raising Used the software for: 1-2 years ### "Remila Tarik" February 10, 2024 4.0 Overall, as I started to use in the early stages, there was a lot of improvement and it's very useful for my business Pros I can manage, track and automate my mails and send them to a group of people with a lot of ease. It saves a lot of time. Cons Sometimes, it's not as fluid as I'd like. Some features have to be amended, like cc'd in mails. In messages, I have to dig in past messages to find messages I've sent . Also, the sequencing works only with certain mail address Review Source MS MIke S. Founder and Managing Partner Venture Capital & Private Equity Used the software for: 1-2 years ### "Folk is Amazing " February 19, 2024 5.0 Pros Easy to use and customizable. Low cost Cons We would like to be able to see all of our emails. Switched from [Affinity Designer](https://www.capterra.com/p/110533/WebPlus-X4/) Easier to use and customizable CRM system. Review Source MS Maryam S. Education Lead Education Management Used the software for: Less than 6 months ### "Folk is a powerful platform that facilitates efficient time management" February 10, 2024 4.0 Very good to date and I am still learning. Pros Folk allows me to optimize my time usage by leveraging its integrations and templates. I can efficiently send out multiple emails in a short span. Additionally, the feature that lets me import LinkedIn contacts into the database is a significant time-saver. Cons It took a little while to understand the features but there was help available to guide me through the processes. Review Source Thomas B. cofounder Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Folk review for pelican cycles" September 22, 2025 5.0 I used Folk as a substitution to Hubspot that was way too complicated and dense and big for me. Folk is much easier to configurate, to track clients and deals. I strongly recommend. Pros Ease of use: perfect mix between airtable and a crm + easy to configure Team has been helpful and reactive when needed, to help me set my first trackers and also to connect it to my website. Also the Linkedin plugin works well Cons Dashboard are still a bit WIP but it's making progress. From 6 months ago when I started using it to today it's already much better Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Too complicated and expensive. I didn't wanted to spend more for them Review Source SS Sophia S. Project Management Non-Profit Organization Management Used the software for: Less than 6 months ### "Reliable Support and User-Friendly CRM" June 2, 2025 5.0 From our initial call with the sales agent to our recent feature requests, everyone at Folk has been incredibly kind and genuinely focused on helping. Working with Folk has been smooth and straightforward, and getting support from their team has been just as easy. No matter the question, we've always received prompt and helpful responses! Pros It's user-friendly, makes it simple to stay organized, and isn’t cluttered with unnecessary customizations. For our team, it delivers exactly what we expected from a CRM tool - making partner management more transparent and easier to coordinate across different people. Cons At the moment, we're still missing a few very specific features. The good news is that we requested them, and the team is actively working on solutions. That's what we call excellent customer service! Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing folk The tools, simplicity and also the Nonprofit Discount. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Only part of the team was using Salesforce, but we wanted a solution that could be used organization-wide. Salesforce felt too complex and overwhelming for our needs. Review Source RG Racine G. Co-Founder and Co-CEO Consumer Goods Used the software for: Less than 6 months ### "Great for small teams and start-ups" March 29, 2025 4.0 Overall, I'm very happy with folk. It's a great tool, especially for small teams and start-ups. Pros The personalized customer service is out of this world. They're super responsive and have implemented multiple enhancements I requested. The tool is very intuitive and easy to use. I was able to get up and running super fast and it has definitely helped me organize and stay on top of our leads. Cons There are several limitations to the tool but they are open to feedback and I hope over time they're able to address these. Alternatives considered [Attio](https://www.capterra.com/p/259360/Attio/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing folk Customer service and intuitiveness of the tool. Switched from [Airtable](https://www.capterra.com/p/146652/Airtable/) Airtable didn't connect to email so we wanted something with that capability. Review Source CW Cullom W. Director of Finance and Investor Relations Oil & Energy Used the software for: Less than 6 months ### "Good product but could be better with a few simple tweaks!" June 4, 2025 4.0 Overall, good experience and perfect for small/mid-sized companies that aren't looking to customize every little aspect of a CRM. Out of the box solution works well, but really wish there was more visibility into number and timestamps of email opens/clicks and the ability to automate emails based on this information. Pros Good product for the cost. User friendly out of the box solution that is very simple to get up and running. Cons Lack of visibility into number of opens and clicks on email sequences, as well as timestamps. Also, no ability to automate follow-up emails based on email clicks/opens. It's my understanding that this data is already tracked, so why not make available to the user? Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Attio](https://www.capterra.com/p/259360/Attio/)[Copper](https://www.capterra.com/p/141642/Copper/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing folk User friendly platform, easy to get up and running without having to customize things too much Review Source TF Tristan F. CFO Utilities Used the software for: 6-12 months ### "Best CRM <3" July 9, 2025 5.0 It's the best, we use it for different work streams, it's super collaborative and it's also evolving fast. Pros It's super intuitive, powerful, and robust as well ! I honestly adore the chrome extension allowing you to browse LinkedIn and add directly from here Cons I'm not sure, I like pretty much everything. I'd say maybe a shame that chain emails are not accessible at our level. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Not the best tool to do that honestly, it's not built for CRM Review Source SK Steven K. Engineer Writing and Editing Used the software for: Less than 6 months ### "A CRM That Stays Out of Your Way" August 24, 2025 5.0 I've rolled my own CRM and used a few others but this is the first one that worked without getting in my way. The plugin reminds me that I can add contacts from places other than LinkedIn and I haven't felt this tuned into my network in a very long time. Pros The merging function has to be my favorite component. Not only will it merge the contacts but it lets you select which portions of each contact to use for the final record without smashing it together willy-nilly. Cons It wasn't super clear which features were premium and which were in the free tier when I started the trial. But it was also a learning curve, so take that with a grain of salt. Switched from [Notion](https://www.capterra.com/p/186596/Notion/) I needed something I didn't have to maintain on my own. Review Source SD Sophie D. Partner Venture Capital & Private Equity Used the software for: Less than 6 months ### "Would recommend for small teams looking for a great CRM tool" March 19, 2025 5.0 So far, so good. We'd love to see some more features in the future. There are a few things like the gmail integration that does not work for us just yet, but overall we love folk and it has made our processes easier! Pros super easy to use, affordable and accurate! We looked for a few CRM options and folk stood out for us. Cons there are a few features we'd love to see but we can be patient (like an App version or the ability to create more view options per group). Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Attio](https://www.capterra.com/p/259360/Attio/) Reason for choosing folk it looks a lot like Notion which we use already for project management + how easy it was to use and integrate to our existing channels & tools (gmail, linkedin) Review Source TM Tracy M. Director of Custom Training Education Management Used the software for: Less than 6 months ### "Small but Mighty" September 10, 2025 4.0 truly loved it from the very beginning and knew it could help me and my team. the onboarding help from folk was super helpful. Pros It's relatively easy to use, designed for a small business and helps me keep track of my work. The enriching feature is so helpful! That's been a game changer. Cons I'd love to be able to "schedule send" email campaigns and create more customizeable dashboards to fit our group. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) budget contraints and the time needed to reconfigure for our use. Review Source MH Michelle H. Advocacy Lead Civic & Social Organization Used the software for: Less than 6 months ### "Folk is great! " October 13, 2025 5.0 Pros Great integration options with LinkedIn, Gmail etc. It is user friendly and so simple to get started Cons Looking forward to integrations with Asana and Fathom - but the team is always working on improvements. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing folk Folk is more user friendly and cost effective Review Source MC Marshal C. Cinematographer and Podcast Host Broadcast Media Used the software for: Less than 6 months ### "Folk Review from a Creative Freelancer" May 8, 2025 5.0 Simple. Easy to use. Less is more allowing me to adapt my Notion workflow with all the features I want for a CRM built right in. Pros It feel like home. Coming from being a Notion user it was like you build the CRM I have been trying to hack together for year. The fact that you can pull info from LinkedIn and IG with one click saves so much time and the reminders as so helpful for following up. Everything I need, nothing more, all in one place. Cons Pricing. I am Canadian so the dollar really hurts me. As a first time user and fan I'd love to receive a discount for the first year like other software companies have. Review Source Similar Products Featured