# Tikit by Cireson Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Tikit by Cireson Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/251319/Tikit --- # Tikit by Cireson Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Tikit by Cireson ## What is Tikit by Cireson? Tikit by Cireson is our next-generation AI-powered Microsoft Service Desk, purpose-built for the evolving needs of our cloud-focused customers. Designed from the ground up for the Microsoft ecosystem, Tikit delivers a modern, seamless support experience aligned with the future of IT service management. Tikit transforms Microsoft 365: - Resolve Issues Faster with Ticketing in Microsoft Teams. - Multi-department support that brings your organization together. - AI-Powered virtual agent provides streamlined and immediate support. - Effortless ITSM with Native Entra and Intune Integrations. - AI-Powered Service Catalog with Tikit AI & OpenAI on Azure. - Automated Workflows with Power Automate and Logic Apps. - Unlock Actionable Data with Power BI & Excel Reporting. ## What is Tikit by Cireson used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Service Desk](https://www.capterra.com/service-desk-software/)[ITSM](https://www.capterra.com/itsm-software/) Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $26 Per User, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Tikit by Cireson?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://cireson.com&name=Tikit by Cireson) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Tikit by Cireson 5.0 (2) VS. [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $26 Per User, Per Year Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.3 (3,595) Value For Money 5.0 (2) Value For Money 4.2 (2,649) Customer Service 4.5 (2) Customer Service 4.3 (2,759) ## Tikit by Cireson alternatives [4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Activity Dashboard 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Automated Routing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules Email Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Real-Time Notifications 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Reporting/Analytics 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Tikit by Cireson 43 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System alerts about the need to escalate an issue or request Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Creation and customization of dashboards Import and export data to and from software applications Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Manage and track all disruptions and incidents Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Templated responses for responding quickly to recurring support requests Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Arrange tasks based on the level of priority or urgency Engage in direct, instant messaging with customers, users, etc. Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Microsoft Teams Ticketing $26.00 Per User,Per Year Microsoft 365 Service Desk $39.00 Per User,Per Year Microsoft 365 ITSM $49.00 Per User,Per Year Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Azure DevOps](https://www.capterra.com/p/170547/VSTS-DevOps/)[ Power Automate Monitor](https://www.capterra.com/p/265800/Power-Automate-Monitor/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CK Chad K. Director of IT Wholesale ### "Tikit is a low-cost, high-feature desktop support staff alternative. Quick to implement." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2025 New customer but a quick fan. From knowledgeable staff at Cireson to a solution that makes my life simpler and my employees happier, it's a win-win. I always like to implement tools that make good sense for our company and I feel this is just a home run. I'm just upset it took me so long to find it (look for it). I should have searched sooner. Pros The time to implement was very short. Live teams assistance was not only available but recommended to show how to use Tikit. The help provided was wonderful. Video tutorials are short and succinct and available to come back to later. The value for the price point was well within our budget, and so worth it that we upgraded to the highest package within the hour of on-boarding it. The default settings were out-of-the-box ready. Tweaking things is simple to customize. I consider Tikit to be my Desktop Support Employee. Cons Sometimes viewing the full comments/ticket attachments, etc. are not available on Teams App. I have to go to the Web App. I prefer the web app anyway, so for me it's not a huge con. Just something that might be handy if at all possible. Switched from [osTicket](https://www.capterra.com/p/125118/osTicket/) I was having issues upgrading, integrating add-ons like LDAP and Microsoft OAuth2. Their tool worked ok for us but as we grow, we need something better. Alternatives considered [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) [osTicket](https://www.capterra.com/p/125118/osTicket/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Tikit by Cireson Most are too expensive or not enough support to warrant such a purchase/move. Tikit had everything I wanted, with support, as a reasonable price. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP Moses P. IT Non-Profit Organization Management ### "Quick implementation, elegantly simple" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 24, 2024 Pros Cost effective and simple to implement, we went from no ticketing to proper tracking overnight Cons Some of the initial settings could use more options (EX: ticket categories) and the automated replies could use a database of standard Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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