--- title: "The Somerville Group Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is The Somerville Group the right VoIP solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/251136/Cloud-Phone-System/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- The Somerville Group 4.4 (8) [View alternatives](https://www.capterra.com/p/251136/Cloud-Phone-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of The Somerville Group Ease of use 4.0 Customer Service 4.9 ## Showing most helpful reviews Showing 1-8 of 8 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Performance Marketing Account Manager Used the software for: 3-5 years ### "Jet Interactive forms the backbone of our clients reporting." July 14, 2020 5.0 Overall we have been very impressed. The functionality is what first drew us in, but the support offered by the team has never missed a beat. Pros The easy deployment means we can use Jet with nearly all of our clients, gaining valuable insights into not only their overall number of enquiries, but also the sales these enquiries led to. Jet Interactive allows us to report on our client's bottom line, rather than other 'distraction' metrics. Cons Overall since the UI refresh, Jet's offering has improved dramatically. The only thing that could be improved upon is the default screen in the Jet Dashboard. Some of the titles are slightly confusing. If I want to list calls, for example, it's under a section called 'total calls'. This isn't a big deal and the support staff are always there and responsive to help you find your way around these things anyway. Alternatives considered [WildJar](https://www.capterra.com/p/197173/WildJar/)[Delacon](https://www.capterra.com/p/156931/Delacon/) Reasons for choosing The Somerville Group We chose Jet primarily because we already had client's using it. In the name of uniformity, we decided to keep using Jet. The offering only got better from there. Compared to a lot of the other platforms, Jet's seemed a lot more future proof. Review Source Restaurant Owner Used the software for: Less than 1 year ### "Saving our Business with IP Phones" July 10, 2020 5.0 No problems here. Great software that just works! Pros The software is world-class with a great interface. As a software developer of over 30 years I can see the quality here. Cons Everything has been great, however due to the architecture of the VOIP devices, there is one annoying thing. We have 5 lines/users and 5 devices each logged as a separate account. When a call comes in, all phones ring (which is how we want it), however when answered, each handset that wasn't answered registers a missed call. These have to be cleared every so often. Switched from Telstra cannot seem to provide a reliable telephony service over NBN.. You would think they could given the years of experience. The call forwarding on busy or no answer was a terrible failure. Also the astronomical costs for any call forwarding to a Telstra mobile was the final straw. Reasons for choosing The Somerville Group Easy installation and great support from Jet Interactive. Nothing was too much trouble. Review Source Head of Marketing Used the software for: 3-5 years ### "Dashboard needs an upgrade" July 14, 2020 3.0 Pros Great to see what channels leads came from Cons dashboard is not user friendly. we had so many numbers and the naming convention was often wrong. The set up really needs to be done correctly. Our business is complicated with multiple brands websites numbers and affiliate numbers. there needed to be more support in setting up the dashboard to get reporting correct. we were not utilizing the system to its true capability as the set up was not supported Review Source Head of Digital Used the software for: 1-3 years ### "Excellent for basic call tracking & routing" July 15, 2020 4.0 High level call tracking Pros Ease of use in setting up and redirecting calls into an answering point was simple and basic Cons For reporting in the Service Overview, there is little flexibility in classifying the "Type" of calls under the Service Group. The default options are not meaningful and suitable for our requirements. Review Source Project Manager Used the software for: 3-5 years ### "Brilliant tool for managing complex call forwarding and recording" July 8, 2020 5.0 The cloud system has enabled us to set up a central community hotline number which can be used across multiple projects with calls directed to the appropriate person depending on source and time of day. It has greatly improved efficiency for our community liaison systems. Pros 'Jet's phone system has allowed us to manage incoming calls so that all calls are answered across the whole day. The customer service is prompt and the new interface is simple to use' Cons The software works well for our use, we wouldn't require any further features at this stage. Review Source Manager Used the software for: Less than 1 year ### "Good phone system" July 6, 2021 5.0 It is helpful to use this calling system. In a world where more and more facets are going to the cloud, this is very useful. Pros Good phone system with clear calling capabilities. Very useful that it is cloud hosted and not analog. Cons Sometimes the calls are slightly staticky. It could be the internet speeds but that is a drawback of internet based calling. Review Source Search, Social and Affiliates Lead Used the software for: 1-3 years ### "Call tracking for Paid Search" July 14, 2020 4.0 Pros Call tracking with Jet Interactive has provided great ability to measure the effectiveness of paid digital media activity to more accurately report and optimise our performance to deliver greater outcomes for our clients. There is enough granularity in the data for bigger deep dives and more advanced integrations we are looking to explore further Cons I think taking full advantage of the capabilities is the hardest part, as they often rely on clients and from a media agency perspective this can be challenging. However, I am confident in the overall platform and am hopeful of maximising its potential to inform our digital media and strategy Review Source Service Delivery Manager Used the software for: Less than 1 year ### "Cloud Phone System - BCP" July 14, 2020 4.0 Fantastic speed of implementation however the product did not give us enough visibility into staff's activity. Pros Very quick to implement and we had great support from the Jet team - \[SENSITIVE CONTENT HIDDEN\]. Worked very well as an interim solution while we ironed out how we could effectively have all of our equipment at home. Cons The initial sign in and registration for phones did not seem consistent. We had a lot of error codes that we could not explain. We needed a better live reporting function to see what staff were on calls and for how long throughout the day. Visibility was the key issue. Switched from We needed a mobile solution in order to WFH quickly. We moved back to Touchpoint when we were able to send all staff's equipment home. Reasons for choosing The Somerville Group Able to work from a mobile. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.