# Medallion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Medallion the right Credentialing solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/250098/Medallion/reviews --- Medallion 4.7 (9) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Medallion Ease of use 4.7 Customer Service 4.6 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use IS Irina S. Network Ops Manager Mental Health Care Used the software for: 2+ years ### " Medallion review " January 3, 2025 4.0 It’s a good experience and we love our Customer success manager but there is still room for improvement Pros All in one suite of services - credentialing, payer enrollment, licensing Cons Lack of ability to customize profiles, reporting, credentialing files, data fields, Alternatives considered [Verifiable](https://www.capterra.com/p/255683/Verifiable/) Reason for choosing Medallion All in one service platform gave us options for payer enrollment, credentialing, and licensing Review Source Response from Medallion March 19, 2025 Thanks for your feedback! We're glad you’re enjoying the all-in-one platform and your Customer Success Manager. We hear you on customization and are always working to improve flexibility. Appreciate you choosing Medallion! - Julie Hogan, SVP Account Management SC Sean C. VP, Marketing and Program Management Hospital & Health Care Used the software for: 1-2 years ### "Very stable and robust platform" December 18, 2024 4.0 I find the platform to be stable and our API connection hasn't failed to my knowledge. Support is easy to access though chat but it's difficult getting someone on the phone. Pros Although we don't use all the features within the platform the features we do use are easy to use and access. The interface is simple to navigate and I think we get a good value for the money. Cons Our initial rollout was a bit clunky. Our physicians that already have an account on the platform under other healthcare systems have to use a unique email address for our account. Review Source Response from Medallion March 19, 2025 Thanks for your feedback! Glad to hear the platform is stable and easy to use. We’re always working to improve rollout experiences and support accessibility. Appreciate you being a Medallion customer! - Julie Hogan, SVP Account Management JS Jessica S. Practice Manager Medical Practice Used the software for: 1-2 years ### "Ease of use" December 26, 2024 5.0 No issues, very easy to use, quick turn around on replies and status Pros Ease of use, staff are very responsive, quick replies. Cons no complaints at this time, fast service Review Source Response from Medallion March 19, 2025 Thanks for your review! We're glad you find Medallion easy to use and our team responsive. We appreciate your support! Julie Hogan, SVP Account Management SR Sonrisa R. Manager of Licensing and Credentialing Health, Wellness and Fitness Used the software for: 1-2 years ### "Valuable tool" October 20, 2022 5.0 \[SENSITIVE CONTENT\] have been very hands on and communicative with me and my team. They are always willing to share new features and answer questions, and have grown and improved in the time we have been with them. Pros The ease of use for our clinicians and admins is key. Information sorting and clear steps in the credentialing process have been critical in streamlining our internal onboarding. Cons Redundancy of documents (i.e. all license screenshot populate in the documents list when they could just stay in the license field). Finding documents is a bit hard because of this for providers whose licenses are constantly being verified on the back end Review Source Response from Medallion March 19, 2025 Thanks for your feedback! We’re thrilled to hear that Medallion has helped streamline your onboarding process and that both your clinicians and admins find it easy to use. We also appreciate your note on document redundancy and searchability—efficiency is key, and we’re always looking for ways to enhance the provider experience. Glad to hear our team has been hands-on and communicative in supporting you. Thanks for being a valued Medallion customer! AF Anna F. Director of Delegated Credentialing and Enrollment Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Product for Delegated Credentialing Managment" March 12, 2024 4.0 Pros If you have delegated credentialing or are planning on obtaining it for your organization is a must. They have automated many of the PSV verification and complete credentialing file quickly. Their committee management is easy to use and reportable. Cons That they do not have a better self service option for companies that want to manage their own enrollments/tasks. Review Source Response from Medallion March 19, 2025 Thanks for your feedback! We’re glad Medallion has streamlined your credentialing and committee management, and thank you for sharing your feedback on self-service options. Appreciate you being a Medallion customer! - Julie Hogan, SVP Account Management JF Jennifer F. Managed Care Coordinator Hospital & Health Care Used the software for: 6-12 months ### "CVO Services" March 12, 2024 5.0 Pros Ease of application, quick replys from customer service. Fast turnaround of provider packets. Cons CAQH pull doesn't pull all information over. Review Source Response from Medallion March 19, 2025 Thank you for your feedback! We're glad to hear that you’re finding our application process seamless and that our customer service team is providing responsive support. We appreciate your note on the CAQH pull and we’re always looking for ways to optimize this process. If there’s anything more you'd like to share, we're happy to take feedback so we can continue to shape and enhance our workflows and offerings. Thanks for being a part of the Medallion community! - Julie Hogan, SVP Account Management BC Beth C. Licensing Manager Medical Practice Used the software for: 6-12 months ### "Great customer service" October 3, 2022 5.0 Pros Any time we have an issue, a question or just a general inquiry, the staff is always quick to respond. We rarely have to wait for more than 24 hours, which is amazing. Cons There isn't much that is lacking for our needs. Review Source Response from Medallion October 10, 2022 Hi Beth, thanks for your review! We're so glad to hear you've had great interactions with our Customer Success team. Don't hesitate to reach out to them for anything in the future. BB Brent B. Director Of Medical Staff Operations Medical Practice Used the software for: 6-12 months ### "Great company" November 15, 2023 5.0 Pros Great platform, easy to use UI, excellent support staff Cons Have not run into any issues with to report any cons Review Source Response from Medallion March 19, 2025 Thanks for your feedback! We’re so glad to hear you’re enjoying the platform, finding the UI easy to use, and receiving excellent support from our team. We appreciate you being a Medallion customer! KK Kit K. Revenue Operations Manager Medical Practice Used the software for: Less than 6 months ### "5 Stars! " October 20, 2022 5.0 Pros Onboarding was quick and easy, platform is very user friendly, and the support team have been fantastic to work with. Cons I have not been able to identify a con yet. is our second credentialing vendor and they have exceeded expectations. Review Source Response from Medallion March 19, 2025 Thanks for your feedback! We’re delighted to hear that your onboarding experience was smooth, the platform is user-friendly, and our support team has been good to work with. We appreciate you being a valued Medallion customer!