# ClassPass Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ClassPass the right Corporate Wellness solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/249675/ClassPass/reviews --- ClassPass 4.2 (16) [View alternatives](https://www.capterra.com/p/249675/ClassPass/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ClassPass Ease of use 4.1 Customer Service 3.5 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shannen S. Strategist Design Used the software for: 1-2 years ### "Great variety and flexibility but could use better UX" September 2, 2023 4.0 I love using Classpass but it could definitely improve its user-friendliness. E.g. use history-based prediction to send reminders to book, or even auto-book multiple classes in advance, integrate with Google Calendar. Pros Lots of classes on offer - I wish Classpass would go global! It's a godsend when on holiday. Customer service is also tip top - I always receive excellent support! Cons Search function needs to be improved - I can only search by studio and not class. I would also like to see my favourite classes on the dashboard so I can book with one tap, instead of having to scroll through the studio's schedule. Would be super if there could be a push reminder to rebook next week's class as soon as the booking window opens. Review Source LC Lance C. Solution Architect Information Technology and Services Used the software for: 2+ years ### "Win-win for both businesses and customers" January 18, 2025 5.0 Love discovering new businesses near me with ClassPass. Provides businesses the ability to vary prices based on demand and time of day. Pros Ability to try many studios at a discounted price, as well as some services Cons Wish there were more businesses using it Review Source KS Kelsey S. Sales Marketing and Advertising Used the software for: 2+ years ### "ClassPass is a frustrating platform and costs you way too much for what you get" April 15, 2025 1.0 Such a rip off. Horrible Customer Service. Frustrating beyond belief to try and work with the chat AI bot. Never are you actually talking to a person and even if you do get through, their response is just sending the link to the rules on cancellations and fees. Pros There truly are no pros for ClassPass. I've used it for almost 7 years and I am officially head up and cancelling indefinitely. Cons Horrible customer service. Will never make an exception if you need to cancel a class and will charge you the late fee. No matter the reason. The quality of classes have gone so down over the years. Review Source VR Verified Reviewer Fashion Designer Design Used the software for: 2+ years ### "Classpass is a great way explore different studios and try new workouts!" November 12, 2022 5.0 Been using classpass for several years. It's the perfect solution to my fitness needs. Love all the features and allows me to try various studios according to my locations. Pros Easy access to class schedule and studio info. Mobile feature allows effortless booking process. Discounted class points on new studios. The app itself is super easy to use. Love to be able find classes by location and time. Cons Needs better online classes and video library. Perhaps discounts on multiple class packages with single studios. Review Source VR Verified Reviewer Software engineer Aviation & Aerospace Used the software for: 2+ years ### "Great way to try out new places and for travel" October 20, 2022 5.0 Pros I travel a lot for work and I appreciate the extensive network of gyms and classes available through ClassPass. I don't belong directly to a gym at home because I am on the road too much, but I found class pass to be a very economical and useful way to attend classes and gyms in different cities. The application is easy to use for class sign up and I've never had issues. Through my work I have access to a competitor product called gympass. I have found ClassPass to be superior. Cons You'll need to make a decision about which tier to join in order to maximize the value you're getting for your money. This can take some trial and error. Still far better than my situation than joining a gym directly. Review Source HP Heather P. Co-owner Consumer Services Used the software for: 1-2 years ### "Not for the small business" November 12, 2024 3.0 A rollercoaster. I really don't think it's helpful for studios especially smaller single location studios Pros I appreciate the ability to help promote our business and reach other groups. Cons I do not like how they pay out, they do not accurately help with filling empty spots. The algorithm is very off and they keep clients from paying directly. Review Source Vance W. Digital Marketer Health, Wellness and Fitness Used the software for: 1-2 years ### "Great exposure for boutique studios" May 26, 2022 5.0 Customer support can definitely improve, at least for the partner studios. Pros ClassPass has enormous reach and a huge database of users. ClassPass has helped our studio grow and survive during the pandemic. Cons The dynamic class credits algorithm is sometimes hard to understand. Sometimes empty classes can cost so many credits it end up becoming empty while some other popular classes are bookable with just a few credits. Review Source Ipshita Pauline S. Venture Portfolio Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Not always very easy to find classes on the app" July 19, 2022 4.0 Pros useful to have a centralized app to book online classes in different locations. Great to have it work all over the worls Cons The geolocaliation does not always work very well and it was not easy to undersand how many credits are left how many have been used, what is the expiry date. Review Source Cliff M. owner Sports Used the software for: 2+ years ### "DOESN"T PAY PARTICIPATING FITNESS CENTERS" February 19, 2024 1.0 they have yet to pay us after several years of accepting at our fitness center. Pros Convenience was the reason we signed up with them. Cons They have yet to pay our fitness center. They continually will send people to the club . They have yet to pay, it has been several years. Review Source VR Verified Reviewer Managed services Computer Software Used the software for: Less than 6 months ### "One of a kind software" December 10, 2022 5.0 I love this app and it has helped me meet my goals. Pros This app allows you to get out of your comfort zone and try new things! It’s easy to sign up, use, and attend. Cons It can be a little pricey depending on where you live and what studios are in your area, still worth it in my opinion Review Source YC Yin C. Graduate research assistant Education Management Used the software for: 6-12 months ### "Maintain fitness anywhere" April 28, 2023 5.0 Pros Affordability and flexibility are what make ClassPass enticing. One ClassPass membership accesses thousands of facilities and classes including but not limited to general fitness and wellness, yoga, spa, cardio, massage, martial arts, spin, strength training, crossfit and gym time. The virtual library contains thousands of recorded classes that are ready to go at any time. ClassPass memberships are affordable and flexible themselves with more than five options including a free two week trial with 28 credits.Sign up using the app and schedule a class. Most may be canceled the day before and no restrictions limit the frequency. Cons One: The credits required for a class fluctuate by date, time, and popularity. The fluctuations are good news for a bargain hunter with an open schedule however they're sometimes problematic for individuals with a busy schedule or committed routine. It's caused me to run out of credits unexpectedly before. Extra credits are available for purchase at a higher rate than membership credits. And, two: The way ClassPass works is by partnering with fitness centers, spas, studios, etcetera. Instead of cash/payment from the customer they accept credits from ClassPass. Some facilities don't participate and some probably haven't been invited to participate. My large metropolitan area is a great place to use ClassPass and so were other cities I've visited for work and vacation. When I visit my parents in their small out of the way community I can't use ClassPass. The area is limited to three or four locations and none of them partner with ClassPass. At this time I take advantage of the virtual classes which are better than nothing, however it would be preferable if I could stick to my routine. I work hard to maintain my overall wellness. Review Source KM Katie M. Fitness Instructor Health, Wellness and Fitness Used the software for: 2+ years ### "Great Way to Attract New Clients" February 17, 2023 5.0 Pros We use ClassPass on a daily basis to promote and offer our bootcamp classes and attract new clients to the gym. We have a loyal following on class pass, as well as a large number of clients who have converted from using ClassPass to purchasing packages from the gym directly. Cons The majority of our reviews on classpass are fantastic, but when a client does have a concern and leaves a review, we aren’t able to see who they are and address that concern with them one on one. We do have the option to respond publicly, which is great, but occasionally we prefer more personal follow up, and that isn’t an option. Review Source SR Stephanie R. Executive Operations Assistant Information Technology and Services Used the software for: 2+ years ### "Best app for different fitness hubs/classes" February 4, 2024 5.0 Great app with awesome prices. Been a user for 5 years and will continue to be! It’s a great way to discover new gyms and activities without having to commit to pricy packages or memberships Pros I’ve been a user for 5+ years and till this day my favorite thing about it is the large range of fitness classes available. I like to dip my feet in different activities including yoga, bodybuilding, climbing, HIIT and beauty treatment. I am able to find amazing options for all areas I’m looking for in only one place and for a better price than having several memberships Cons Cancellation policy depends on the gym and sometimes can be quite pricy if outside the cancellation period. Hopefully this can change and be more financially friendly in case someone has to cancel due to a last minute emergency Review Source NL Nathalie L. Director Sports Used the software for: 6-12 months ### "Class Pass has helped the growth and visability of my studio" March 17, 2023 4.0 Ive had a positive experience as whenever I have needed help I have been able to reach out directly and be attended too in a personal manner. Pros I like that lots of people can see us and we welcome new guests each day! Cons It can sometimes feel that we are underselling the spots available in our classes. Review Source KC Katie C. Personal Trainer Hospital & Health Care Used the software for: 2+ years ### "Great fitness app" December 12, 2022 5.0 ClassPass is fantastic and is a great opportunity to try out different fitness classes around London. I would highly recommend. Pros The ease of booking and there range of classes. Cons The varying credit amounts for classes at the same studios. Review Source MK Mary K. Operations manager Cosmetics Used the software for: Less than 6 months ### "ClassPass helps drive business " August 23, 2022 5.0 We have used ClassPass to help us book our hours that are open. This has been great as it drives in new business and helps us capture a larger audience that maybe didn't know about what we have to offer. Pros I loved the training that ClassPass implemented to ensure that we were set up correctly. They really have our backs! Cons I don't have any major qualms about the software. I have used many other apps and they seem to be hard to integrate. ClassPass integrates seamlessly with our other software. Review Source Similar Products Featured