# LogMeIn Resolve Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is LogMeIn Resolve the right Remote Support solution for you? Explore 214 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/249584/GoTo-Resolve/reviews

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LogMeIn Resolve

4.4 (214)

[View alternatives](https://www.capterra.com/p/249584/GoTo-Resolve/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 1st, 2026

# Reviews of LogMeIn Resolve

Ease of use

4.5

Customer Service

4.2

## Pros and Cons in Reviews

MT

Marek T

CEOFinancial Services, 11 - 50 employeesUsed the software for: 6-12 months.

“The integration with knowledge base articles facilitated quick access to relevant information, enabling efficient issue resolution. While the reporting and analytics options were somewhat limited, the software provided a solid foundation for tracking and managing support tickets.“

May 31, 2023

TB

Tonia B

Director of ITNon-Profit Organization Management, 51 - 200 employeesUsed the software for: I used a free trial.

“It often resolves to websites outside of the US and is blocked by the system“

May 6, 2025

RS

Raj S

PresidentComputer & Network Security, 51 - 200 employeesUsed the software for: 1-2 years.

“It's intuitive interface and robust file transfers are impressive making it easy to use even for novices.“

April 30, 2025

IF

Ian F

IT SpecialistSports, 201 - 500 employeesUsed the software for: Less than 6 months.

“Specifically on Mac, some users need to change the accessibility settings for GoTo in the systems settings, but they do not have admin credentials to allow the change.“

May 8, 2023

AN

Alex N

System AnalysisConstruction, 51 - 200 employeesUsed the software for: 1-2 years.

“Having information such as what operating system a computer is running, who is currently logged in, and what the computers resource usage is on my control panel has been a great help in providing support.“

December 6, 2023

MT

Mark T

OwnerArts and Crafts, 2 - 10 employeesUsed the software for: Less than 6 months.

“Poor Apple device support.“

January 10, 2025

AS

Ankit S

Applications EngineerMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: More than 2 years.

“The software is built on Citrix's secure, high-performance infrastructure, ensuring that support sessions are fast, stable, and secure.“

April 26, 2023

SB

Steve B

DirectorInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months.

“We have also found that the product is not as stable as GTA and often times out a session or fails to connect, for no reason. “

June 13, 2023

## Showing most helpful reviews

Showing 1-25 of 214 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Mai M.  
Managing Director  
Hospitality  
Used the software for: Less than 6 months

### "Safe & Secure with LogMeIn"

March 28, 2026

5.0

It's been a super powerful tool for our team to use with all clients across the country. It provides the added layer of security that our clients have come to expect from us.

Pros

I work with clients that have strict parameters and guidelines with their remote access and LogMeIn gives them the confidence to work with me anytime from anywhere.

Cons

I needed some help onboarding but once I adopted the platform and really got familiar, I have found it incredibly easy to use!

Review Source

Azizah A.  
Office Management  
Telecommunications  
Used the software for: 1-2 years

### "Romote access software by GoTo"

September 11, 2022

5.0

Pros

GoTo Resolve the work software that we rely most heavily upon. Naturally, we employ it to provide on-demand customer support. However, we also rely on it to remotely access a computer or a server when it has to be used without surveillance.

Cons

Updating or uninstalling the previous version using the Control Panel is required before re-establishing a remote connection to a previously linked device. Recently, this issue has become increasingly challenging, and after months of attempting to rectify it, we've decided to look into other remote support software.

Switched from

[FixMe.IT](https://www.capterra.com/p/151861/FixMe-IT/)

The support team for FixMe.It wasn't too active in supporting and fixing problem that we face while employing the software.

Review Source

TB

Tonia B.  
Director of IT  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Logmein Resolve Review"

May 6, 2025

3.0

Logmein Resolve is good tool for quick remote access into a customer's PC but often the site will not load due to the links resolving to the EU.

Pros

Logmein Resolve offers Quick remote access to assist customers in real time

Cons

It often resolves to websites outside of the US and is blocked by the system

Review Source

Topher N.  
Infrastructure Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "Good RMM for the price"

December 10, 2025

4.0

As a basic RMM that doesn’t break the bank, Resolve works well. If you want or need more features, you may want a more robust option.

Pros

Quick and easy setup to start receiving help desk tickets and provide remote support. Includes remote scripting, device inventory, and SSO.

Cons

Though it does save money by doing so, many standard RMM features, such as automations based on alerts, are only included as additional upgrades. Asset inventory is being actively developed but still needs some polishing in regards to managing duplicate entries.

Alternatives considered

[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)

Reason for choosing LogMeIn Resolve

Pricing was friendlier to the allotted budget.

Review Source

RS

Raj S.  
President  
Computer & Network Security  
Used the software for: 1-2 years

### "Extremely user friendly"

April 30, 2025

4.0

It's an excellent cloud based RMM tool making monitoring and remedial actions very fast and simple.

Pros

It's intuitive interface and robust file transfers are impressive making it easy to use even for novices.

Cons

Sometimes there are billing issues by including unforeseen charges. The price could be a bit cheaper.

Review Source

JS

Josh S.  
IT Coordinator  
Legal Services  
Used the software for: 2+ years

### "Great tech tool for assisting clients and staff"

May 22, 2025

5.0

Pros

Very convenient tool to assist clients and staff with PC and device issues and critical updates remotely

Cons

Console sometimes can become unresponsive; migration tool leaves a lot to be desired when switching over.

Review Source

VR

Verified Reviewer  
President  
Pharmaceuticals  
Used the software for: 1-2 years

### "Ease of use"

November 10, 2025

5.0

Was easy to understand and resolved my issue quickly. I used log me in for years and the software and the are great.

Pros

Able to understand agent. Many times you place calls in or even chats and you can not effectively communicate with the either and if the call . This was not the case for the resolve team.

Cons

Wait time was in a timely manner but could have been slightly quicker but was happy with service that I had

Review Source

HG

Hillel G.  
Director of Implementation  
Hospital & Health Care  
Used the software for: I used a free trial

### "Great for diagnoses and resolution"

October 13, 2025

4.0

Pros

This definitely helps solves customer issues and allows us to help diagnose and resolve those specific issues.

Cons

There are some features i would love to be added in but at the moment it seems its works pretty well.

Alternatives considered

[Take Control](https://www.capterra.com/p/242258/Take-Control/)

Reason for choosing LogMeIn Resolve

Trying out some of the alternative softwares

Review Source

NS

Nikhil S.  
Application Development Analyst  
Information Services  
Used the software for: 1-2 years

### "An All-in-One App for Swift Technical Support Management"

December 26, 2024

5.0

GoTo Resolve's ticketing system is highly effective. It enables us to create tickets, assign them based on specific properties, and track progress effortlessly. Overall, this app streamlines support processes and improves operational efficiency significantly.

Pros

This app has proven to be a valuable addition for our organization's technical support needs. Its user-friendly design ensures that even non-technical staff can navigate it with ease.

Cons

I haven’t found any issues, and it delivers everything as promised. It’s a reliable tool that I can confidently recommend.

Review Source

AA

Angie A.  
Service Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Live Tech Support"

June 3, 2025

5.0

I have had to use this service many times when I can’t fix a problem on my computer and I need expert advice I submit a request with them and they help me.

Pros

I love how you can get help by letting a tech person log into your computer and fix it for you. Especially when you have tries and you don’t know what you are doing

Cons

I love it. There is nothing that I don’t love about it. It is all very helpful, I don’t know what I would do with out it.

Review Source

JB

Jeremy B.  
Csr  
Automotive  
Used the software for: Less than 6 months

### "Easy to use "

October 2, 2024

5.0

I have been using this app for 2 months and it has been easy to use with my cell and the computer app

Pros

The ability to contact customers with my cell and not let them get my personal number and be able to turn it on and off

Cons

Forgetting to turn it off and get calls when off work

Review Source

BK

Brian K.  
Clinical Research Coordinator  
Research  
Used the software for: I used a free trial

### "Easy to use!"

September 26, 2024

5.0

Pros

The interface is very user friendly. Great customer service and prompt replies.

Cons

I don't have any cons to say with my experience so far!

Review Source

MT

Marek T.  
CEO  
Financial Services  
Used the software for: 6-12 months

### "GoTo Resolve Review"

May 31, 2023

5.0

The software offered a comprehensive ticketing and incident management solution that streamlined support processes. The customizable ticket fields and workflows allowed for adapting the system to specific business requirements, improving efficiency and productivity. The integration with knowledge base articles facilitated quick access to relevant information, enabling efficient issue resolution. While the reporting and analytics options were somewhat limited, the software provided a solid foundation for tracking and managing support tickets.

Pros

One of the things I liked most about GoTo Resolve was its robust ticketing system and incident management capabilities. The software provided a centralized platform to track and prioritize support tickets efficiently. The ability to customize ticket fields and workflows allowed for tailoring the system to specific business needs. Additionally, the integration with knowledge base articles and documentation made it easy to access relevant information and provide quick resolutions to customer issues. The collaboration features, such as internal notes and assignment tracking, further enhanced team productivity and communication.

Cons

One aspect I liked least was the limited reporting and analytics options. Although the software provided basic reporting functionalities, there were certain instances where more advanced analytics and visualizations would have been beneficial. Having more flexibility in generating custom reports and gaining deeper insights into ticket trends, agent performance, and customer satisfaction metrics would have added value to the overall experience. More robust reporting capabilities would have enabled better decision-making and continuous improvement of support operations.

Review Source

VR

Verified Reviewer  
System Administrator  
Computer Software  
Used the software for: 2+ years

### "Inexpensive Remote Software"

June 21, 2021

4.0

Pros

The feature that I like the most would be the group of unattended computers you can create so you can easily connect when needed. There's also an option to have one-time remote session if the computer is not yet in the list. Asking for user's permission to connect is equally important. Multiple remote sessions are also allowed which is somehow another feature that I like.

Cons

I don't like the way they license the app. It only allows one user at a time.

Review Source

DL

Donna L.  
IT Manager  
Food Production  
Used the software for: Less than 6 months

### "Excellent for IT Departments of 1...It would probably still be great if you have more than 1"

April 26, 2023

5.0

Excellent, from the demo to the implementation it has been great. I feel so much stress has been taken form just by being able to manage every user and device without having to put on steel toes and walk to them, or get on a Zoom Call and try to walk someone through my troubleshooting process

Pros

It puts everything I need in 1 dashboard. I can monitor, update, scan all from one place. I can quickly login remotely and support employees wherever they are working

Cons

That I didn't purchase it sooner, now I walk the warehouse floor for exercise not because I have to run to the back to find out they don't need me or that the issue was something so miniscule it took less that a minute to resolve.

Reason for choosing LogMeIn Resolve

I had already used LogMeIn Rescue and liked it this was logically the best choice to make with a company I already hold in high esteem

Review Source

BT

Benjamin T.  
Technical Support Engineer  
Media Production  
Used the software for: 2+ years

### "Remote Assistance Tool with the most features"

June 30, 2021

5.0

Remote sessions have been crucial for us as an IT team. I typically like to use GoToAssist over other options I have available because most of the time it just works great. On the times that I try to use another product, as often as not, I end up telling the user to hold on while I switch the session over to GoToAssist. It's been extremely valuable during the pandemic when all of the end-user help I do is remote.

Pros

Whether during normal times or pandemic times, our IT department has to do a lot of remote sessions to help our end users. I've used a number of other products for this but GoToAssist has the most features and consistently works the best. The fact that you can easily hop on with someone that has the agent installed or direct them to a site to download it if they don't is great. The fact that you can work with a user and the session will almost always stay connected, even if the machine is rebooted, is crucial when you're working in an IT capacity. There are very few limitations when it comes to being able to control everything whereas many other products won't let you control many of the system components of Windows. I also love features like changing between multiple screens the user may have and file transferring.

Cons

The agent doesn't always install properly and it can be a little difficult to push out to many users sometimes. Recently there have been some issues with devices duplicating in the console for seemingly no reason.

Review Source

HC

Heriberto C.  
IT SPECIALIST  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "GoToResolve, MY REVIEW! from NYRR"

April 27, 2023

4.0

Overall I enjoy it very much. Easy interface, organized and easy to use.

Pros

I like the ability to pull up the dashboard and jump right into what I need.

Cons

Mac connectivity is choppy at times, the reverse caps lock issue is a headache when you're attempting to make changes remotely with a complex Admin password.

Review Source

VR

Verified Reviewer  
Tech Support Engineer 1  
Computer Hardware  
Used the software for: 2+ years

### "Good app for remote support"

April 15, 2021

4.0

Overall, it is a good experience, it works for what it was created, but it has a room for improvement to raise the customer experience and the user experience as well.

Pros

It works perfectly for the purpose created, supporting the customers remotely. One of the main things I like is when you restart the customer's computer, this tool let you stay connected when the computer boot up again.

Cons

Sometimes the connection is not so stable. This is an app that must be installed in customer's computer and insert password. With other similar tools goes smoother because there are web app options with no passwords whatsover.

Review Source

VR

Verified Reviewer  
Support Manager  
Computer Software  
Used the software for: 1-2 years

### "Learning Curve but Stable Product"

October 24, 2018

5.0

Pros

We heavily use this product on a day to day basis, and I have to say, it's very stable. I can count on it to work every time, which is very important when we are trying to get on an angry client's screen. The unattended access feature is easy to set up and easy to access.

Cons

It's weird but there is no clear way to log on and off the desktop application. When setting up a new user and testing their account I had to cancel the tool multiple times from the task manager to get a login screen. The learning curve is a little high, takes a little bit of time to get use to the features and how to use them. I also wish more than one person can enter an unattended session from the unattended access point.

Review Source

NV

Nimesh V.  
Network Administrator  
Information Technology and Services  
Used the software for: 1-2 years

### "Don't like Goto Resolve"

April 26, 2023

2.0

poor

Pros

reporting.

Cons

very slow and there are times program can not find asset

Reason for choosing LogMeIn Resolve

becase we were using goto assist so we thougut it would be good. but not.....

Review Source

JMA

Jomaica Marie A.  
IT Technical Support II  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "G To Resolve The best than Go to Assist"

May 5, 2023

5.0

So far, I like it a lot and I hope to use it for a very long time.

Pros

It was easy to use and very pretty to look at . I like the color combination and I lie that the other employees that I remote control the PC also trust the product and so it is easy to finish work.

Cons

Sometimes when the internet of the user on the other end is slow. It's not moving any longer. So that is sad.

Review Source

KT

Kallie T.  
Customer Technical Support Rep  
Education Management  
Used the software for: 6-12 months

### "Great Product "

April 26, 2023

5.0

Great experience.

Pros

It makes troubleshooting so much easier. Its very easy to use as well.

Cons

I haven't ran into any cons so far when using this product.

Review Source

VR

Verified Reviewer  
Manager - Technical Services Division  
Computer Networking  
Used the software for: 2+ years

### "Fantastic way to access remote computers!"

July 17, 2018

5.0

It helped our company to become more efficient when providing technical support to our clients.

Pros

This software has everything I need to login and troubleshoot all of my client's computers. It helps us to be way more efficient when providing technical support to clients.

Cons

Occasionally the connection is slow and the remote computer doesn't respond as fast as I would like it to.

Review Source

Brett S.  
IT Helpdesk Analyst  
  
Used the software for: 2+ years

### "Gret program, does what it's supposed to"

December 7, 2017

5.0

Quick way to repair systems remotely that are not on the domain (Field techs mostly), it gets the job done in most cases.

Pros

IT's fast, can easily share sessions between other technicians to complete a job, and it's reliable on reboot

Cons

Lacks some of the logging/advanced features of other remote software, such as log me in rescue which allows you to customize it a bit more.

Review Source

BM

Brandon M.  
IT Systems Engineer  
Construction  
Used the software for: 6-12 months

### "GoTo Resolve Gets The Job Done"

April 26, 2023

5.0

Pros

We previously used GoTo Assist before moving to Resolve. They are essentially the same product, but Resolve has more features like the help desk, file manager, and remote execution. Resolve is easy to work with and connect to an end user's PC to provide remote support assistance.

Cons

I don't have any "cons" with Resolve, but I think it would be nice if it remembered your settings such as sorting the devices in alphabetical order. Another feature that would be useful is for devices that have been offline for determined amount of time that they get automatically removed.

Review Source

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