# LogMeIn Resolve Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about LogMeIn Resolve Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/249584/GoTo-Resolve --- # LogMeIn Resolve Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 1, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LogMeIn Resolve ## What is LogMeIn Resolve? With LogMeIn Resolve, small businesses can provide fast, consistent IT support in real time to keep employees up and running. Speed up resolutions, starting with a fast, frictionless join flow. All the tools an agent needs to resolve issues are on a single dashboard, including: In-session system diagnostics, Reboot/reconnect, Admin mode, File transfer, Multi-session handling, and more. Respond, act, and resolve issues – all in one place. ## What is LogMeIn Resolve used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[IT Management](https://www.capterra.com/it-management-software/) Overall rating Based on 214 user reviews Reviews sentiment Positive 90% Neutral 7% Negative 3% Pros & cons Convenient remote troubleshooting tool Efficient IT support management Connectivity and stability problems Starting price $29 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LogMeIn Resolve?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.goto.com/&name=LogMeIn Resolve) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LogMeIn Resolve 4.4 (214) VS. [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $29 Flat Rate, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (214) Ease Of Use 4.3 (3,595) Value For Money 4.3 (152) Value For Money 4.2 (2,649) Customer Service 4.2 (150) Customer Service 4.3 (2,759) ## LogMeIn Resolve alternatives [4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/249584/GoTo-Resolve/alternatives/) ## Pros and Cons Convenient remote troubleshooting tool 81% positive reviews out of 80 Most reviewers find remote support invaluable for resolving device issues and saving time without onsite visits. Donna L IT Manager, 51 - 200 employees. "I can quickly login remotely and support employees wherever they are working" Connectivity and stability problems 61% negative reviews out of 59 Most users comment bugs and issues often cause dropped connections, slow performance, and occasional software crashes. Efficient IT support management 82% positive reviews out of 67 Most users report customer support enables quick troubleshooting, easy ticket tracking, and fast issue resolution for teams. Ankit S Applications Engineer, 51 - 200 employees. "It also offers 24/7 support, so users can get help whenever they need it." Intuitive and simple interface 95% positive reviews out of 40 Most reviewers describe ease of use as crucial, highlighting its intuitive layout and minimal training required. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Remote Access/Control 4.4 (62) 72.58% of 62 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Screen Sharing 4.7 (41) 68.29% of 41 reviewers that rated this feature as important or highly important Digitally share screen view with others Real-Time Chat 4.5 (33) 51.52% of 33 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Real-Time Notifications 4.2 (26) 50.00% of 26 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Access Controls/Permissions 4.3 (22) 81.82% of 22 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Ticket Management 4.0 (22) 54.55% of 22 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues LogMeIn Resolve 72 features Define levels of authorization for access to specific files or systems Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and report on everything that happens within the system or network Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Assign issues and tasks based on availability or required skills Verify the identity of users/devices to enable secure access The system can automatically recognize a user and/or device Create backups and provide methods to recover deleted/lost data Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Assembly of graphs and charts for visualizing and tracking statistics/metrics Ability to handle large datasets Manage the processes involved when making the application ready for use Maintenance and upkeep of physical and/or virtual devices Manage, store and organize emails within the system or via third-party apps Track status, assign actions, and control access to systems for devices within the organization Manage the enrollment and onboarding of all new members and accepted applications Move files across different systems or networks Intended to be used by managed service providers Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Schedule and assign issue completion dates and/or times Record and follow the progress of every issue Monitor the movement of one or more IT assets throughout the organization Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Ensures that only certain features of the devices are accessible and the rest are hidden/unavailable for usability/security reasons Identify the physical location of an individual, asset, device, etc. Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. Observe and track the demand, usage, progress or quality of a system, product, or user Install software updates and bug fixes remotely Create, manage, and track policies and procedures within an organization Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Set an issue to repeat Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Provide support to your customers and employees remotely over a shared network Deploy updates or install new software remotely Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others At least a username and password is required to access the system Manage and control the security aspects of an organization's digital assets, resources, and operations Allows businesses to manage the software installed on their devices. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Create, manage and track all task activities and progression Track, manage, or resolve user requests and IT incidents/issues Take actions to troubleshoot issues for networks, devices, etc. Manage computers located anywhere without the remote customer present at the other end Track and interpret metrics on the usage of company resources Control and manage access to wireless networks Get Advice We can help you find the software with the features you need. Features 4.4 (212) 4.4 Based on 212 reviews ## Pricing Value for money 4.3 (152) Free Trial [View pricing plan details](https://www.capterra.com/p/249584/GoTo-Resolve/pricing/) Starter $29.00 Flat Rate,Per Month It includes: - Starting at 25 endpoints; unlimited agents - Remote Monitoring & Management - Remote Support - Remote Session - Unattended Remote Access - AI-Enhanced Knowledge Base - Terminal Access - Background File Manager - Screen Blanking Growth $55.00 Flat Rate,Per Month It includes: - Starting at 100 endpoints; unlimited agents - Remote Monitoring & Management - Remote Support - Remote Session - Unattended Remote Access - AI-Enhanced Knowledge Base - Terminal Access - Background File Manager - Screen Blanking - Desktop Remote Support License - Mobile Remote Support License - Incident Management - AI-powered Self-Service - Session Collaboration & Transfer Advanced $78.00 Flat Rate,Per Month It includes: - Starting at 25 endpoints; unlimited agents - Remote Monitoring & Management - Remote Support - Remote Session - Unattended Remote Access - AI-Enhanced Knowledge Base - Terminal Access - Background File Manager - Screen Blanking - Desktop Remote Support License - Mobile Remote Support License - Incident Management - AI-powered Self-Service - Session Collaboration & Transfer - Device Monitoring & Alerts - Windows Patch Management - AV Management - Asset Management - Remote Execution Complete $94.00 Flat Rate,Per Month It includes: - Starting at 25 endpoints; unlimited agents - Remote Monitoring & Management - Remote Support - Mobile Device Management - Remote Session - Unattended Remote Access - AI-Enhanced Knowledge Base - Windows Updates - Terminal Access - Application Updates - Background File Manager - Screen Blanking - Automatic Scheduling - Desktop Remote Support License - Mobile Remote Support License - Incident Management - Self-healing Alerts - AI-powered Self-Service - Custom Helpdesk Domain - Session Collaboration & Transfer - Device Monitoring & Alerts - Windows Patch Management - Onboarding Manager - AV Management - Asset Management - Remote Execution - Application Patching - Patch Management Policies - Self-Healing Alerts - Problem Management Value for money 4.3 (152) 4.3 Based on 152 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[ Freshservice](https://www.capterra.com/p/132997/Freshservice/)[ ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[ SentinelOne](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/)[ ServiceNow IT Service Management](https://www.capterra.com/p/152874/ServiceNow-Knowledge-Management/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (150) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (150) 4.2 Based on 150 reviews ## User reviews Overall rating 4.4 Based on 214 reviews Filter by rating 5(120) 4(72) 3(16) 2(4) 1(2) Mentioned topic Sorted by most recent Mai M. Managing Director Hospitality ### "Safe & Secure with LogMeIn" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2026 It's been a super powerful tool for our team to use with all clients across the country. It provides the added layer of security that our clients have come to expect from us. Pros I work with clients that have strict parameters and guidelines with their remote access and LogMeIn gives them the confidence to work with me anytime from anywhere. Cons I needed some help onboarding but once I adopted the platform and really got familiar, I have found it incredibly easy to use! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Topher N. Infrastructure Manager Marketing and Advertising ### "Good RMM for the price" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 10, 2025 As a basic RMM that doesn’t break the bank, Resolve works well. If you want or need more features, you may want a more robust option. Pros Quick and easy setup to start receiving help desk tickets and provide remote support. Includes remote scripting, device inventory, and SSO. Cons Though it does save money by doing so, many standard RMM features, such as automations based on alerts, are only included as additional upgrades. Asset inventory is being actively developed but still needs some polishing in regards to managing duplicate entries. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reasons for choosing LogMeIn Resolve Pricing was friendlier to the allotted budget. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User President Pharmaceuticals ### "Ease of use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 10, 2025 Was easy to understand and resolved my issue quickly. I used log me in for years and the software and the are great. Pros Able to understand agent. Many times you place calls in or even chats and you can not effectively communicate with the either and if the call . This was not the case for the resolve team. Cons Wait time was in a timely manner but could have been slightly quicker but was happy with service that I had Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HG Hillel G. Director of Implementation Hospital & Health Care ### "Great for diagnoses and resolution" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 October 13, 2025 Pros This definitely helps solves customer issues and allows us to help diagnose and resolve those specific issues. Cons There are some features i would love to be added in but at the moment it seems its works pretty well. Alternatives considered [Take Control](https://www.capterra.com/p/242258/Take-Control/) Reasons for choosing LogMeIn Resolve Trying out some of the alternative softwares Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Angie A. Service Coordinator Hospital & Health Care ### "Live Tech Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2025 I have had to use this service many times when I can’t fix a problem on my computer and I need expert advice I submit a request with them and they help me. Pros I love how you can get help by letting a tech person log into your computer and fix it for you. Especially when you have tries and you don’t know what you are doing Cons I love it. There is nothing that I don’t love about it. It is all very helpful, I don’t know what I would do with out it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Josh S. IT Coordinator Legal Services ### "Great tech tool for assisting clients and staff" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 22, 2025 Pros Very convenient tool to assist clients and staff with PC and device issues and critical updates remotely Cons Console sometimes can become unresponsive; migration tool leaves a lot to be desired when switching over. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Agus M. Application Specialist Education Management ### "reliable tool to help users in need of remote support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 11, 2025 I am quite satisfied with this tool when we need access to users computer, it gets the job done Pros Ability to remotely control client computer to resolve issues. Cons I am not sure at the moment as I only use this to resolve things remotely. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TB Tonia B. Director of IT Non-Profit Organization Management ### "Logmein Resolve Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 6, 2025 Logmein Resolve is good tool for quick remote access into a customer's PC but often the site will not load due to the links resolving to the EU. Pros Logmein Resolve offers Quick remote access to assist customers in real time Cons It often resolves to websites outside of the US and is blocked by the system Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Raj S. President Computer & Network Security ### "Extremely user friendly" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 30, 2025 It's an excellent cloud based RMM tool making monitoring and remedial actions very fast and simple. Pros It's intuitive interface and robust file transfers are impressive making it easy to use even for novices. Cons Sometimes there are billing issues by including unforeseen charges. The price could be a bit cheaper. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MT Mark T. Owner Arts and Crafts ### "Great Remote Management Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 10, 2025 Great tool. Love the mobile device management option Pros Seamless remote access and user friendly interface Cons Poor Apple device support. A little pricey compared to competitors Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/) Popular comparisons [Zendesk Suite vs LogMeIn Resolve](https://www.capterra.com/compare/164283-249584/Zendesk-vs-GoTo-Resolve)[Freshdesk vs LogMeIn Resolve](https://www.capterra.com/compare/124981-249584/Freshdesk-vs-GoTo-Resolve)[Milvus vs LogMeIn Resolve](https://www.capterra.com/compare/202528-249584/Milvus-vs-GoTo-Resolve)[LiveAgent vs LogMeIn Resolve](https://www.capterra.com/compare/102188-249584/LiveAgent-vs-GoTo-Resolve)[Supremo Remote Desktop vs LogMeIn Resolve](https://www.capterra.com/compare/177094-249584/Supremo-Remote-Desktop-vs-GoTo-Resolve)[Freshservice vs LogMeIn Resolve](https://www.capterra.com/compare/132997-249584/Freshservice-vs-GoTo-Resolve)[JIRA Service Management vs LogMeIn Resolve](https://www.capterra.com/compare/227102-249584/JIRA-Service-Management-vs-GoTo-Resolve)[BeyondTrust Remote Support vs LogMeIn Resolve](https://www.capterra.com/compare/86962-249584/Bomgar-vs-GoTo-Resolve)[Atera vs LogMeIn Resolve](https://www.capterra.com/compare/144309-249584/Atera-vs-GoTo-Resolve)[ServiceNow vs LogMeIn Resolve](https://www.capterra.com/compare/249584-254088/GoTo-Resolve-vs-ServiceNow) [Zoho Desk vs LogMeIn Resolve](https://www.capterra.com/compare/169505-249584/Zoho-Desk-vs-GoTo-Resolve)[NinjaOne vs LogMeIn Resolve](https://www.capterra.com/compare/184229-249584/NinjaOne-vs-GoTo-Resolve)[SysAid vs LogMeIn Resolve](https://www.capterra.com/compare/107225-249584/SysAid-vs-GoTo-Resolve)[ISL Light vs LogMeIn Resolve](https://www.capterra.com/compare/146892-249584/ISL-Light-vs-GoTo-Resolve)[TeamViewer ONE vs LogMeIn Resolve](https://www.capterra.com/compare/194565-249584/TeamViewer-vs-GoTo-Resolve)[LiveChat vs LogMeIn Resolve](https://www.capterra.com/compare/62194-249584/LiveChat-vs-GoTo-Resolve)[Desk Manager vs LogMeIn Resolve](https://www.capterra.com/compare/173025-249584/Help-Desk-Software-vs-GoTo-Resolve)[TeamDynamix vs LogMeIn Resolve](https://www.capterra.com/compare/121317-249584/TeamDynamix-vs-GoTo-Resolve)[BOSSDesk vs LogMeIn Resolve](https://www.capterra.com/compare/144825-249584/BOSS-Solutions-vs-GoTo-Resolve)[ConnectWise PSA vs LogMeIn Resolve](https://www.capterra.com/compare/107931-249584/ConnectWise-Manage-vs-GoTo-Resolve)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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