# HxGN EAM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HxGN EAM the right Asset Tracking solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/249582/HxGN-EAM/reviews --- HxGN EAM 3.5 (24) [View alternatives](https://www.capterra.com/p/249582/HxGN-EAM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HxGN EAM Ease of use 3.2 Customer Service 3.2 ## Pros and Cons in Reviews Fraz A Business AnalystInformation Services, 201 - 500 employeesUsed the software for: More than 2 years. “Dull interface and limited dashboard options and theme also needs some improvements.“ July 29, 2020 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Fraz A. Business Analyst Information Services Used the software for: 2+ years ### "Sold product with limitless possibilities to cater business needs" July 29, 2020 5.0 Ability to handle more and more data with an intention to provide most meaningful depiction of the input data in order to handle the reporting requirements at the time when output from the system is desired from the stakeholders and it always performs the task to the utmost satisfaction. The most easy to use interphase I have ever came across with Pros Whenever we talk about an ERP solution that is reliable and trustworthy Infor EAM will always secure a spot in the list, with an immense strength and options of catering Enterprise Asset management with the help pf concrete reporting and easy to use layout in order to satisfy customer needs at every hour. Cons Dull interface and limited dashboard options and theme also needs some improvements. Review Source CL Clarice L. Human Resources Airlines/Aviation Used the software for: 6-12 months ### "User Friendly and Easy to Follow" October 15, 2025 5.0 During my overall experience with HxGN EAM software, I learned that it simply involves a bit of repetitive action on a daily basis and you will easily be able to navigate the system. Pros It is easy to follow and use after a bit of learning the process in order to complete specific tasks. Cons What I liked the least about the HxGN EAM software was that it did indeed take a bit of extra learning. Review Source BD Boris D. maintenance supervisor Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Not the greatest tool on Earth." September 21, 2024 3.0 Working slow down time not rear. Terminology used to name fields is strange. Pros Oracle back bone. Could be really flexible. Cons Customization development team slow and ignorant Review Source RN Rene N. Manager Utilities Used the software for: 2+ years ### "Extremely Powerful and easy to use HxGN EAM" November 1, 2022 5.0 Excellent application and UI is amicable. Pros Amazing capability and ease of use. The user interface is configurable and adapts to many environments. Cons A lot of different windows and options. Alternatives considered [iMaint EAM](https://www.capterra.com/p/133548/iMaint/)[IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) Reason for choosing HxGN EAM Total Cost of Ownership and reviews. Review Source VR Verified Reviewer Consultant Computer Software Used the software for: 2+ years ### "Best EAM Software Available" December 27, 2018 4.0 Best EAM program I have ever used or implemented. Pros The product is very reasonable to install and configure for use right out of the box. The program has a very nice look and menu structure. Admins are able to make changes to the system without writing any code or scripts. It will be able to manage assets, inventory, purchasing, preventive work order scheduling, and work order history. Cons The upload and import process takes a while to get familiar with. Review Source EA Erik A. System management manager Automotive Used the software for: 1-2 years ### "Unreasonably expensive and hard to use" October 24, 2019 3.0 EAM has many technical functions, but since it's very hard and unlogical to use and administrate, you will probably end up with an expensive system that nobody wants to use = inadequate data in. A system with poor/inadequate data is a waste of money. Pros \-Filter functions in all list are good. -I's quite easy to customize list views. - Many functions Cons \- Expensive license costs - Very unmodern, and not very user friendly. - There are very few logical ways to find things in the system. You have to know where functions and values are located if you want to change things. - Assets and items etc. has to be set up in a lot of different tables and places in order to be complete. - Text that is documented in comment fields is not even searchable. - High risk of (always) having to hire specialists/consultants for creating reports, setting up and updating values in the system because many things (even basic stuff) requires you to code SQL from scratch. - Expensive upgrades. Alternatives considered [Idhammar CMMS](https://www.capterra.com/p/129930/Idhammar-CMMS/)[IFS Field Service Management](https://www.capterra.com/p/116489/IFS/) Reason for choosing HxGN EAM Other department in organization made the decision. Switched from [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) Change of company ownership Review Source PS Peter S. System developer Automotive Used the software for: 1-2 years ### "Tied up to Consultants" October 31, 2019 3.0 The overall experience of infor EAM is that ist very competent vithe a lot of functionality, but its to hard to learn for the users and you are forever tied up to the need of consultants both to configure the system and create reports and kpi's, it's also very expensive. Pros Infor EAM offers a lot of functionality and report possibilities. Cons The system is not very user friendly, expensive and the configuration/customization of the system is complex and you will most likely need proffesional consultans during the whole lifcycle of this system. Alternatives considered [MaintMaster](https://www.capterra.com/p/158487/MaintMaster/) Reason for choosing HxGN EAM MaintMaster was our preferd choice, but the owners CIO decided Infor EAM since it was already in the organisaton. Switched from [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) was assigned this product due to change of ownership of the company Review Source Barry W. Storeroom Supervisor Utilities Used the software for: 2+ years ### "Used for over 6 years" January 24, 2019 4.0 Pros Ability to integrate all of our inventory, purchasing, equipment and work history Cons Quotation process is very good, but somewhat cumbersome and time consuming Review Source VR Verified Reviewer Blessy ann varghese Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Maintaining assets in an organization in efficient way" August 24, 2020 4.0 Automate EAM user access review and auto grant MRC/ORG access for Admin user group. We can do many process improvement and enhancement in and customized reports in EAM application. Pros In EAM, we can properly maintain assets and calculate financial depreciation for fixed asset management. Screen designer is helpful to identify the related tables.Grant access to users based on specific user group. Cons I think it is bit difficulty to understand the process / functionality for new users, once we understand the process it is helpful and user friendly. Review Source JG Josh G. Preventative Maintenance Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Not User Friendly" May 9, 2017 2.0 Pros I have been using this software for around 1.5 years and I have found very little that I like. I honestly cannot think of one benefit that this software has over other EAM programs. Cons It is so difficult to use that it is hard to keep people using it properly. Creating custom reporting is next to impossible without customer service creating it for you. Data is little more than spreadsheet. Review Source JF John F. Maintenance planner Dairy Used the software for: Less than 6 months ### "Eam review for maintenance department" April 12, 2019 2.0 Due to infinite customisation if lots of resourcing is not put in at the start to ensure the rollout goes smoothly, huge difficulty’s will happen. I would not recommend this software for a maintenance department. Pros Data driven- lots of fields to customise. managers, IT, procurement love it. Lots of KPIs to extract. The app is easy to use. Cons Forced on the maintenance department by IT. Nothing actually wrong with existing CMS. Not easy to use. Not intutive. Very step driven. Designed by people with no real maintenance world experience. It now takes 3-4 to times as long to action work, compared to the existing CMS system. Costs extra to talk to other Infor software. Price is not talked about, so can only assume exorbitant. Review Source BF Boris F. Engineering Supervisor Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Good software but very new user difficult. " June 7, 2017 3.0 The software is good but needs some changes. Pros The good thing about this software is that is reliable. Easy to use once you get the idea of it how it works. Cons It is very hard for new users, i consider myself a person that picks up and understands most of the software that i have worked pretty easy, but this one just seemed outdated and something that needs to be changed or improved. Review Source MB Michael B. Engineering Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Overly complex in use" February 15, 2018 2.0 KISS - Keep It Simple and Stupid for CMMS!!! Pros The amount of features and reporting was amazing. Inventory management of parts across multiple locations was strong. Website access was consistent and fast. Support was responsive. Cons It was far too complex to setup compared to MP2. Individual users were at a loss of what to do for WO's. It turned into a paper trail again with one person trying to keep up with the WO. Setting up BINs and knowing what BIN to goto was too confusing for the majority of users (myself including!) Review Source GB Grant B. Government Administration Used the software for: ### "An Excelent and Customizable product that is easy to use yet powerful" December 2, 2014 4.0 Pros Infor's EAM product is a very easy to use system. It has a stylish front end that is simple for everyone to pick up, and the support staff at EAM is very knowledgeable and able to solve problems effectively. Within the product there are many areas for customization. This is a great thing to be able to tailor parts of the system to users. The use of custom grids and inboxes really helps users focus in on what they need without getting bogged down by other issues. Cons As easy as it is to use, there are many aspects that are left as user customizations and require a large back end support staff to administer. The grids are a powerful tool, but also require a strong skill set to understand and master. The screens are navigable by themselves, however, trying to cross-reference things like WO information to parts becomes difficult as you then have to write down your WO, go to the WO screens and search for the information. Custom hyperlinks can be set up, however, this requires a larger back end support staff. Review Source EI Edward I. Maintenance Supervisor Used the software for: 1-2 years ### "Not user friendly, cumbersome." October 25, 2017 1.0 Cons Everything, constantly have to change screens. Difficult to add & change equipment & personnel. This is not the software the maintenance team wanted. We were forced to use it by our IT department. Review Source CT Chris T. Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Dull UI" September 23, 2019 4.0 Pros Function rich and intuitive. Provide good navigation around the system. Cons Dull, boring and somewhere messy UI. Text too small. Review Source TS Trevor S. Project Planner / Coordinator Oil & Energy Used the software for: 2+ years ### "EAM Review" August 24, 2015 4.5 Pros EAM is extremely user friendly. It did not take our company very long to train employees how to operate the system. Cons So far, I have no complaints about this product. My only issue is finding techs that are available when reports need to be setup or issues arise. As far as the product though, there are no issues that i have ran into. Just the way we are using it. Review Source RS Rawley S. Engineer Electrical/Electronic Manufacturing Used the software for: ### "Without a doubt, the worst software I ever used" December 13, 2018 1.0 If you end up at a company that uses this product, I am sorry for you. Pros No pros Cons This is the most cumbersome purchasing software I have ever used. Mind-boggling. I have used many other systems. Review Source SB Scott B. Pharmaceuticals Used the software for: ### "Innovation without customization!" November 11, 2014 4.5 Pros Flexibility. The Infor EAM product provides the basic structure that enables our business units to execute their day-to-day responsibilities. Out of the box, you receive a system that allows you to configure the application to your needs rather than adapting your business process to the system. The flexibility we have with design and configuration is what allows us to enforce business rules and ensure the system functions as expected in our heavily regulated environment. Cons At this time, I have no real complaints. Review Source CM Craig M. Maintenance Manager Food & Beverages Used the software for: Less than 6 months ### "EAM CMMS for small to mis sise businesses" December 7, 2016 4.0 EAM is packed full of features and is a great tool for creating work orders and PM schedules, the record retention is also very useful fro audits and is a great way to show you did what you said you did in an auditors eyes. Pros Tons of features and structures for Asset management and inventory control Cons A little on the pricey side can be a little overwhelming at first Review Source SH Syed H. ITD Used the software for: ### "Infor EAM with Sapphire Systems has improved our business immensely" February 12, 2015 5.0 Infor EAM with Sapphire Systems has improved our business immensely. They sold and implemented the software for us manage all support and did all the training and project management. Can't recommend Sapphire Systems enough. Review Source BK Bryan K. Project Manager Construction Used the software for: Less than 6 months ### "Adjusting Software struggle, overall good" November 11, 2016 4.0 Overall Infor EAM is an efficient system that increased overall company efficiency. Somewhat difficult/confusing when adjusting the software, but customer service was readily available to help. Pros Organized, layout, ease of use Cons Adjusting system, somewhat higher priced Review Source TC Tony C. Maintenance Supervisor Used the software for: ### "Installation Training PErson" April 3, 2015 4.0 He was in too big of a hurry to get finished and go back home Review Source BK Bryan K. Student Industrial Automation Used the software for: Less than 6 months ### "Solid System, poor communication" November 2, 2016 4.0 Infor EAM was an overall solid system; however, the communication with sales reps and associates seem to be lacking. Pros Ease of Use, Functionality, System Performance Cons Communication and Pricing Review Source Similar Products Featured