# Rezometry Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rezometry the right Tour Operator solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2492/Rezometry/reviews --- Rezometry 4.8 (20) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Rezometry Ease of use 4.7 Customer Service 5.0 ## Pros and Cons in Reviews DS Debra S OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 6-12 months. “The support is always there for me, and I genuinely appreciate how intuitive the system is. Although I am working solo for the moment, I can see how easy it would be to add future employees to the system.“ December 18, 2024 TF Timothy F CEOLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “XML integration was key to growth.“ July 12, 2022 LG Lewie G PresidentLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “Has allowed us to operate a complex travel program with multiple vendors, multiple currencies.“ August 11, 2020 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CS Chris S. President Recreational Facilities and Services Used the software for: 6-12 months ### "Rezometry is what I've been looking for!" December 4, 2025 5.0 It has been an absolute pleasure to work with and learn from \[sensitive content hidden\] and her team. I have found them to be extremely accommodating with all my questions. They have responded with code changes to suit the complexities of our business. After using Rezometry on a limited basis for the 2025 season, we are now shifting our entire business over to their system for 2026 season. Pros Setting up products and services in the system are easily completed. I am no longer tethered to a separate back of house server and can easily take my business on the road and work from anywhere. Cons It won't make me breakfast. Seriously, I haven't found anything I dislike. After using 1 companies software for 20 years, the transition has been a pleasure. Alternatives considered [ResLogic](https://www.capterra.com/p/128122/ResLogic/) Reason for choosing Rezometry The cost and ease of use were the determining factors. Switched from [Attraction Suite](https://www.capterra.com/p/160087/Attraction-Suite/) Cost and portability where the main factors. Review Source Response from Rezometry December 7, 2025 Thank you so much for the kind words. We are thrilled to have you on board and look forward to many years of a wonderful partnership. SW Simon W. Co-founder and Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "5 Stars for Rezometry (if there was a 6 star rating they would get it!)" December 2, 2024 5.0 Really good experience. Great support and value for money. An amazing application that covers everything our holiday business needs. Pros The support you receive from Rezometry is fantastic. Cons No negatives, only a positive experience with Rezometry. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Rezometry Rezometry was better value for money and more appropriate for our holiday business Review Source Response from Rezometry December 6, 2024 Thanks so much, Simon for your very generous review of Rezometry. We value our partnership and look forward to working with you for many years to come. MP Mark P. Founder Director Leisure, Travel & Tourism Used the software for: 2+ years ### "The use of Rezometry at StorySape Travel" July 5, 2022 4.0 Being a small company it was refreshing to be given such great hand-holding during our educational cycle, which was extensive and free of charge. This process was tailored around our product implementation, usually a costly piece of support. Support was immediate and to the point. Overall we have had an exceptionally positive experience with Rezometry as a System and a Company. Pros The ease with which we could build recurring Tours in our calendar, and populate the tours with many influencing criteria taken care of by Rezometry. Rezometry assisted us in adding functionality to chase overdue payments or partial payments based on timing and criteria defined by us. They did this at no extra cost! Cons The only issue we found difficult was that once Products had been defined, we couldn't remove/delete them. However, we could 'blacklist' Products which prevented them from being seen when creating a booking. Which we consider a work-around, but it does work. Review Source Response from Rezometry July 9, 2022 Thanks so much, Mark for your kind words about our system and our team. It has been a pleasure working with you and will take your critique back to the dev team! RT Rachel T. Director of Reservations & Digital Marketing Hospitality Used the software for: 6-12 months ### "BigEasy.com" August 12, 2020 5.0 From start to finish with our conversion from our old software, \[SENSITIVE CONTENT HIDDEN\], and the entire Rezometry team has gone above and beyond to ensure that we have what we need and to help us with training, product setup, reporting, etc. They truly are a pleasure to work with. We would not have been able to get through the first week of operations in this new system without the help of \[SENSITIVE CONTENT HIDDEN\]. They came to New Orleans and worked tirelessly with us to ensure that everything went as smooth as possible. Still to this day, \[SENSITIVE CONTENT HIDDEN\] is always responsive and willing to help with any issues or concerns we have. HIGHLY recommend! Pros I love that the face of the software is very user friendly and the steps are pretty much self explanatory as you move to the next step. I also love that I can use the software from any device as long as it has Google Chrome and I don't have to be connected to a server to use it. Being able to check something from my phone while I'm away from my computer is AMAZING! Cons I've had is a few reporting and manifest formatting issues, but it's nothing major and the reports and manifests still help get our job done. Also, a monthly calendar view of availability would be nice rather than just a weekly view. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Switched from [HGTS Web Reservations Manager](https://www.capterra.com/p/129397/HGTS-Web-Reservations-Manager/) There were just too many issues with the previous software and we wanted something more user friendly. Review Source Response from Rezometry August 23, 2020 Thanks so much Rachel for the wonderful review and your kind words. It is a pleasure working with you and the Big Easy Team. AS Aimee S. Managing Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Excellent Experience With Rezometry" October 14, 2025 5.0 Overall experience has been brilliant from Rezometry - great training and ongoing support. \[sensitive content hidden\] has been fantastic as our point of contact - very responsive and always goes out of her way to help. Can't fault it so far. Pros The way it can generally adapt and mould as a system to our booking needs. Very user friendly and intuitive to use. Cons Limited payment provider options and just the time difference being a UK based company although due to excellent response times this has never been an issue. Review Source Response from Rezometry October 15, 2025 Thanks so much for your kind words. We always strive for excellent customer service and look to work with our clients to make changes to the system based on their needs. There are 100s of payment processors worldwide, and while we work with many, we can always add new payment processors or other features as our clients require. DS Debra S. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "A successful first year because of Rezometry." December 18, 2024 5.0 I am so happy I found Rezometry. My first year as a travel planning professional will be successful because of how easy this software is to implement. Pros Although I have traveled for business for several years, I have just started in the travel planning industry. As a serial entrepreneur, I cannot say enough about how easy Rezometry made it for me to add trips, clients, and invoice trip payments. The support is always there for me, and I genuinely appreciate how intuitive the system is. Although I am working solo for the moment, I can see how easy it would be to add future employees to the system. Cons I do not have negatives. It takes some getting used to and customizing a some of the data entry for my purpose of having easy access to all the information once a trip is done, but \[sensitive content hidden\] and her crew are there to help every step of the way. Review Source Response from Rezometry December 20, 2024 Thank you Debra so much for your kind words and generous review. We are thrilled to have you onboard and look forward to helping you grow and prosper. BM Bridget M. General Manager Computer Software Used the software for: 2+ years ### "Rezometry Review" July 25, 2022 5.0 Having a person that is your go to and always responds versus waiting a few days for an answer. Pros Being able to customize commission structures for certain vendors. The ability to add anything to sell within the system regardless of what software a client or vendor uses makes it versatile. Being able to make things the way I need my business to run versus how the software runs. Cons The billing directly from the system, more integration with an accounting software would be a little more helpful. Review Source Response from Rezometry July 28, 2022 Thanks so much, Bridget for your review. We really appreciate it and have enjoyed working with you as you have taken over the management of the company. Rezometry has a billing/accounts payable system where the system automates the creation of the payble based on the cost pricing and vendor payment schedule. Rezometry also has a fully integrated General Ledger accounting system for your entire business, through to the Balance Sheet, Trial Balance, and P&L. You can manage not only the AR and AP but also the revenue and cost of sales postings along with entries for non-travel assets, liabilities, and expenses. LG Lewie G. President Leisure, Travel & Tourism Used the software for: 2+ years ### "Travel Software" August 11, 2020 4.0 Has allowed us to operate a complex travel program with multiple vendors, multiple currencies. Pros The functionality of this web based software, integration of CRM with accounting, use of tasks and the customization of various reports Cons Not having email. Lack of a manual...we pretty much had to write our own manual Review Source Response from Rezometry August 22, 2020 Thank you so much, Lewie for the kind review. We really do appreciate it and are thrilled you are happy with the software. I just wanted to clarify a couple of things for the benefit of others. Rezometry DOES HAVE an integrated EMAIL system for sending client documents and vendor requests and you can receive emails back from the clients in your own personal email inbox, based on the user who sent the documents. And Rezometry DOES PROVIDE EXTENSIVE DOCUMENTATION for the system. In this case, Worldwide Quest wanted a document that was specific to their exact setup. And in an effort to help, we created a unique document just for them, but alas it was not specific enough. They wanted company users guide and our documentation is more generalized. But through our one on one training, we can assist you with determining the best set up for your company, which is what we did with Worldwide Quest so they could create their own documents. SP Sarah P. Founding Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Rezometry Review" July 25, 2022 5.0 First rate. Pros Excellent customer service. This is critical to us as whenever we have questions/issues they are answered immediately. Excellent value for the quality of product. Works well for us with multi-currency clients and suppliers. Cons Any travel software this complex can be tricky to learn new things but works well once you know it. They are happy to adapt/create some features according to our needs though sometimes this can take time. Reason for choosing Rezometry High quality product with the right level of features we need, without paying for things we don't need. I could tell we would get great, personalised service and this was important. Review Source Response from Rezometry August 9, 2022 It has been a pleasure working with you, Sarah, and your team for over 6 years now. We look forward to serving you for many more years to come. TF Timothy F. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "Fit our needs as a growing company " July 12, 2022 5.0 Positive Pros Flexible to most of our needs. XML integration was key to growth. Cons There were features that we wished for that we never received. Alternatives considered [Inntopia Commerce](https://www.capterra.com/p/65271/InntopiaCRS/) Reason for choosing Rezometry Bespoke system set-up Review Source Response from Rezometry July 26, 2022 Thanks so much for the great review. We are thrilled to have partnered for over 10+ years now! TS Thomas S. Information Technology Used the software for: ### "Flexible, Robust and Easy to Use" December 2, 2015 5.0 At Red Arrow we are more than a transportation company, we are part of each community we service. Our recognizable coaches have been traveling since 1979 and we are proud to have become the safe, friendly and trustworthy company people have come to rely on to get them safely to their destinations and safely home. As one of Canada's leading motor coach operators, it was critical to our success to find a reservation platform that could handle our volume, unique business requirements (seat selection, rewards programs, online payment, mobile platform, etc), and unwavering commitment to maximize efficiency and provide great customer service. This is why we chose Rezometry about 20 years ago. Rezometry has been flexible, robust and easy to use. Rezometry staff members are helpful, attentive and responsive to our needs. We have been very impressed with the team from Rezometry that provides support & system management. Rezometry developed our integrated, state-of-the-art online booking engine and mobile website, to allow their customers to book their travel and manage their accounts. It's been two decades since we started working with Rezometry and we would highly recommend them and their Rezometry platform. Review Source SG Steven G. President Used the software for: ### "Rezometry has helped our company grow" May 13, 2016 5.0 Having worked with multiple tour operator reservation systems over a 25 year career, I have found that Rezometry's tour operator management system is one of the best values in the industry. To be honest, we reviewed over 8 systems and some were dazzling. Rezometry's cost / value ratio for us made our decision an easy one. Rezometry's system is stable and we have them host it externally. Over our three years utilizing the system, we have seen improvements made that have helped our company grow. The team at Rezometry is very responsive to support issues and listens to issues we have where enhancements are needed. The system handles contracts very well. We have been able to package many components and derive a reservation price cleanly. Reporting is solid and improving. Invoicing and documentation is good and improved over time as well. To us, a sign of a good system in our industry is a stable, flexible system with good support and most importantly, the system has to improve over time to adjust to our ever changing industry. Rezometry has done this over our 3 years utilizing their platform and we would recommend operators take a strong look at their product. Review Source BD Bill D. Hospitality Used the software for: Less than 6 months ### "Robust feature set with room to grow." August 1, 2016 4.0 Our original demo of the product was great, it had all the features we were looking for at an unbeatable price. You can additionally have third party integrations added depending on your needs (at an additional cost). The free floating, layered windows inherent in JAVA based applications don't provide an ideal UI. These limitations of the JAVA environment do not interfere with the functionality. Would like to see pathing/breadcrumbs or the ability to nest dialog windows in future releases (More Adobe, less Sungard for reference). The documentation could be more robust, but their reps are responsive enough to get you the answers you need. Pros Fully featured reservation engine. Attentive customer service. Cons JAVA based UI, would like to see a Mac icon to launch instead of from Terminal. Review Source DP Don P. Owner/Manager Used the software for: ### "Rezometry (Eclipse)" January 21, 2015 4.0 I purchased my Eclipse travel agency accounting software in 1992 and have been using it ever since. The company has changed names to Tricon and now Rezometry but I have been serviced by the same owners for the last 23 years. Although this is very old software it has provided me with all my accounting needs since I purchased it. If I do have problems I always appreciate the friendly, professional technical support I receive from Susan Sanderson or any of the staff I have dealt with over these many years. Review Source Response from Rezometry January 22, 2015 Thank you for your review. We appreciate it and deeply value your being a customer since 1992. As you may know, the Eclipse Travel Software is the first platform we offered nearly 25 years ago. The Rezometry platform is the latest platform and addresses the needs of today's quickly evolving travel industry. We encourage all customers to switch to Rezometry. IP Ian P. Marketing & Sales Used the software for: ### "Rezometry helps us increase revenue and improve efficiency" July 10, 2015 5.0 When we were searching for a central reservation system, we were extremely challenged to find one that could handle all our needs. We were using a few systems: one for back office, another for accounting, another for accommodations and one for our packages. it was extremely inefficient and required duplicate work and led to many errors. Our business is unique, as it includes coach with seat assignment, multiple pick up locations, multi-day activities and accommodations with not-so-simple contracts. When we discovered Rezometry, we were relieved that a system existed to help handle all our needs in one system. As a result, we are more efficient and profitable. Review Source FH Frances H. IT Used the software for: ### "Excellent Service and Technology" December 19, 2015 5.0 When we began our search for a travel technology reservation system, we wanted a partner that has been around a long time with lots of experience. We couldn't risk our technology provider becoming obsolete again. That's when we stumbled upon Rezometry. They have been in the industry providing travel technology since the 80s. We knew they are here to stay and that was important to us. Then we needed reservation technology that was strong with inventory management and pricing. We found Rezometry really has it all. We are very happy. Review Source ES Edye S. Used the software for: ### "One system for our online, call center and airline bookings. " September 25, 2015 5.0 Rezometry has helped us bring our online, call center and airline bookings into one reservation processes and on one platform. Rezometry reservation platform is user friendly and reduces training time for new reservation agents. Rezometry has provided constant support to our unique business situations in a very timely manner with the ever changing travel industry. Rezometry has many beneficial packaging capabilities with many types of promotions. Review Source JH Janine H. Founder Used the software for: ### "Fantastic System helps our company grow" January 6, 2015 5.0 We absolutely love using Rezometry! It has improved every aspect of our reservations process from inventory management, pricing, customer service and sales. We have grown online sales significantly and run much more smoothly now. Review Source Response from Rezometry January 22, 2015 Thank you Janine for your review. We appreciate your feedback. Providing excellent service and the leading travel reservations technology are our highest priorities. JH Jill H. Used the software for: ### "Rezometry" February 17, 2015 5.0 Rezometry has helped us move from a manual system to a seamless, integrated reservations platform. After training and getting to know the inner workings, it has helped us become so much more efficient and improve our over all customer service. Review Source JB John B. Manager Used the software for: ### "Rezometry" February 17, 2015 5.0 We are on the original system, Eclipse, but are interested in upgrading to the new platform. System works perfectly! Review Source