# Eldermark Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Eldermark the right Assisted Living solution for you? Explore 37 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/248496/Service-Minder/reviews --- Eldermark 4.6 (37) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Eldermark Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews KL Kevin L Senior Systems AdminHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “I feel like Eldermark is the best and most cost-effective tool that fits our current business needs and grows to meet the future needs of our company at the time that is appropriate.“ May 15, 2024 LA Lori A Director of Clinical ServicesHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “It is cumbersome and it is not intuitive.“ September 3, 2024 BL Brenda L RN-Regional Director of Clinical SupportHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The support team at Eldermark is quick to respond and help with any problems we might have.“ April 14, 2024 JA Jim A National VP - Clinical ServicesHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: More than 2 years. “The comprehensive ability of the software : assessments, care/service planning, medication management and the ease of use of the software.“ November 18, 2021 JA Jim A National VP - Clinical ServicesHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: More than 2 years. “I have used the program for many years and I have seen the software become more "user-friendly and appropriate for the assisted living-memory care settings. “ November 18, 2021 ## Showing most helpful reviews Showing 1-25 of 37 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KL Kevin L. Senior Systems Admin Health, Wellness and Fitness Used the software for: 6-12 months ### "IT Functionality" May 15, 2024 4.0 I feel like Eldermark is the best and most cost-effective tool that fits our current business needs and grows to meet the future needs of our company at the time that is appropriate. I can’t imagine more useful software for senior living, independent living and, memory care communities to use that fits exactly those needs. Pros Eldermark’s ability to address specific business concerns and make meaningful updates to address them is appreciated and impressive. We feel if our needs are not currently being met they will be eventually. Eldermark makes us feel our needs are valid and let’s us know if and when improvements to address our needs will be implemented. Cons Some major updates take longer than we hope and underutilization of their tools on our part may reflect confusing UI or training. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[PCC](https://www.capterra.com/p/121609/PCC-Pediatric-Solution/) Reason for choosing Eldermark Cost and streamlined functionality that fits our business. Review Source BL Brenda L. RN-Regional Director of Clinical Support Hospital & Health Care Used the software for: 2+ years ### "Eldermark use" April 14, 2024 5.0 Pros We feel that Eldermark is an easy to use well-rounded software that meets our needs well. Our account manager is very supportive and responsive to our needs. The support team at Eldermark is quick to respond and help with any problems we might have. Cons Currently it is a server based software. They are moving to web-based which will be helpful. Reason for choosing Eldermark Eldermark is designed for assisted livings, it is customizable in many areas, the support team as well as the leadership at Eldermark is strong and they provide a great value for the product. Switched from [RTasks](https://www.capterra.com/p/77171/ResiDex/) In part because our company experienced a merger and wanted to get all sites on the same EHR. We decided that Eldermark would better meet our needs across our company. Review Source LW Lorrie W. Executive Director Hospital & Health Care Used the software for: 1-2 years ### "Evaluate " November 23, 2021 3.0 Very good really liked our product person Pros The reports and functionality of the platform Cons Not having the ability to access through the cloud Review Source PT Patience T. Technology and Operations Manager Executive Office Used the software for: 2+ years ### "Eldermark the tool we use for everything AL" November 23, 2021 4.0 Overall, its been great working with Eldermark and their team. We find more and more uses for the software everyday, but mainly use it for Marketing management and Resident Charts. Pros Being the person that does almost all the installation, training and follow-up tech support on the software at are corporate office, I can tell you that I have worked in every area of the software. From entering in prospects and moving in a resident to setting up new users, I have done it all. Eldermark has been a dream to work with, user-friendly for all types of employees, excellent customer service and my support team are always available with the answers I need. The IT team is always working with me on upgrades, personalization of their tools and just overall support of the software. Their top management is even willing to step in and be a part of the team, they seem very involved with the day to day. To me customer service is the most important thing, everything else is trivial and can be worked thru. Cons The only thing that we are really struggling with this, is not being able to do some kind of live or alert charting that can be accessed anywhere. With so many of our staff working at multiple locations, it would make it alot easier to be able to review any chart updates from anywhere. Reason for choosing Eldermark Customer Service, User- friendly, Ease of Implementation and a support team willing to work with us and our tools. Review Source Response from Eldermark Software November 30, 2021 Thank you for taking the time to leave your review, Patience! We're so glad you've had a positive experience with us, especially with our staff! We're really proud of our team and it's great to hear that we've been able to make the platform meet your needs. I'll also make sure to send your feedback on live or alert charting that can be accessed anywhere with our product team. RT Ronda T. Home Health Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Home Health Office Manager" September 11, 2024 5.0 Overall I would say good. I just learned it and still learning everything it can do. Pros The the sorting it can do and different communities Cons it locks up alot when aides switch back and forth throughout a day so I have to ask to have it unlocked. Review Source KR Kipp R. Therapist-Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Eldermark app issue" September 27, 2024 5.0 It was excellent from start to finish and my issue was resolved and I learned some new things. Excellent customer service! Pros The patience while trying so many things to get it working and such excellent customer service! Cons I didn’t have any issues at all. The issue I had was an update on my laptop. Review Source JP Jason P. community sales director Marketing and Advertising Used the software for: Less than 6 months ### "community relations director" September 12, 2024 5.0 \[sensitive content hidden\] was beyond helpful. I am so appreciative of her help and patience . Pros my Trainer was nothing short of amazing, she took her time and helped me. Cons she was the best! i have nothing bad to say. Review Source KG Kayla G. Regional Director of Nursing Hospital & Health Care Used the software for: 2+ years ### "Eldermark " May 15, 2024 5.0 Great, \[sensitive content hidden\] is awesome and easy to work with. Pros It collects data and allows us to easily see trends and capture areas we can focus on quality improvment. Cons That we havent started using it to its full potential yet for billing and employee records. Review Source AJ Amanda J. AL Clinical Director Hospital & Health Care Used the software for: 6-12 months ### "Assisted Living" April 12, 2024 5.0 Initially I was not impressed. It was not working well for my organization. We luckily were connected with \[sensitive content hidden\] from Eldermark- she helped us set it up in ways that make sense for our business. She has also taught me how to continue making tweaks on my own, so I don't have to ask for support every time I want a change. Pros Eldermark is easy to navigate once you understand it. During customization, our rep \[sensitive content hidden\] was super helpful and really listened to what we were looking for. She has also been very responsive to questions/issues outside of our designated meeting times. Cons Difficulty maintaining connection, have to restart the program frequently, not web based yet (although I hear this is rolling out now) Review Source CT Colleen T. Accts Rec - billing Hospital & Health Care Used the software for: 2+ years ### "Excellent Product" November 18, 2021 5.0 GREAT EXPERIENCE - the support is EXCELLENT - I have had terrific luck with Eldermark and the help we have needed. I would highly recommend this product to anyone looking for a good Assisted living program. I have worked with eldermark for 8 years now and am extremely happy! Thanks for keeping this product so up to date. Pros This product is extremely user friendly. Once you learn your way around the program it's great to make corrections or add or subtract any information that is incorrect. There are good blocks in place so only those who have access can make pertinent changes. The product works well at the facility for the nursing staff and for the Office in the accounting area. I would highly recommend this product. Cons It would be terrific if you could put in notes on a resident chart that would auto pop up when you go into the chart - things you need to remember moving forward, lets say I have a resident who is getting something as a free service for just specific dates and I need to remember this. It would be perfect if we could put in the note someplace then when the record comes up, that note pops up to remember the item - One other thing, we have 14 facilities, if we could search a resident name over all the facilities instead of having to go into each facility to search it would be a time saver. Reason for choosing Eldermark Eldermark is a superior product Review Source Response from Eldermark Software November 30, 2021 Hi Colleen. Thank you for your positive review - I'm glad you've had a great experience with us and were able to make the move back from PointClickCare! I've also sent your feedback around notes, pop-ups, and global searching with our product team. Thank you for your suggestions! RL Ruby L. HealthServices Director Health, Wellness and Fitness Used the software for: 1-2 years ### "n/a" November 29, 2021 5.0 ok, Pros The reports, documentation, all found in one area Cons narcotic counts and zeroing out narcotics when resident has been discharged due to expiration of resident. Review Source JL Janet L. Office Manager Facilities Services Used the software for: Less than 6 months ### "Lacks convenience" November 18, 2021 3.0 Pros Support walks you through live support. Which is very helpful since it takes too many steps Cons Very outdated, lacks convenience. Too many steps to do one simple task Reason for choosing Eldermark System the company was already using Review Source SK Steve K. Administrator Facilities Services Used the software for: 1-2 years ### "Eldermark Support Positive Exerience" May 19, 2025 5.0 Very satisfied with the overall experience. Biggest challenge is to have all staff and users to slow down a bit and USE the support to solve issues or challenges and then SHARE the knowledge with others ... we are all so busy serving our seniors. Pros Quick and efficient solution to my issue, through the eldermark support system. This was an issue that could not have easily been solved without the knowledge on the back end of the support tech person. Cons Nothing really ... every time I get support assistance, I tend to learn something new that is useful. Review Source SV Sarah V. Executive Director Hospital & Health Care Used the software for: 2+ years ### "Stellar Software and Excellent Team" February 17, 2025 5.0 We've been using Eldermark for nine years and have always received excellent support and training. Eldermark will always be our top choice! Pros Eldermark is fantastic; easy to use, and if you ever need help, their support team is always there to assist and guide you. Cons No cons, just excited to get started with Eldermark Next! Review Source BK BONITA K. Business Operations Manager Hospital & Health Care Used the software for: 6-12 months ### "Great Assistance" May 9, 2025 5.0 They have always been so helpful, and give me training directions for future knowledge Pros The person on the other line was extremely helpful Cons nothing really, the only thing that happened was I was disconnected once. Review Source AF Adrienne F. Billing Manager Hospital & Health Care Used the software for: 2+ years ### "Success with Eldermark" September 10, 2024 5.0 Overall, I have had an extremely positive experience with Eldermark. All too often, companies say they listen to your feedback, but Eldermark really shows this. They keep you updated with bug fixes or issues that have been noted. Their response time is amazing and all their staff are really knowledgeable about the products they are working with. Pros It is pretty user friendly and easy to navigate through. Your Billing, Clinical, etc. are all in one place and work with each other. There are many options available and the Eldermark Team is ALWAYS listening. They listen to any issues you are having and are quick to resolve them! They listen to your concerns on what can make your business more successful and time management friendly. Most of the time, they already have a system/product available, however, they are more than eager to develop if it is not currently an option. They are always looking to make the product better and more efficient for YOUR business. Training - there is so much training offered not only though Webinars and video, but you can schedule a training for your Team with Eldermark, and they schedule according to your needs. No topic is left uncovered and the floor is opened for any additional issues to discuss. Cons There are a lot of hidden reports that could be utilized more frequently, but difficult to navigate Review Source LA Lori A. Director of Clinical Services Health, Wellness and Fitness Used the software for: 2+ years ### "Eldermark Experience" September 3, 2024 5.0 My customer experience contact-\[sensitive content hidden\] has been great. She understands the needs of the community and works with communities to get their needs med. Anytime I have a concern, \[sensitive content hidden\] is there to assist. Pros The ability to obtain just about any type of data to support the clinical arena Cons The legacy version is not web based. It is cumbersome and it is not intuitive. I understand there is a web based version that is in beta testing. Looking forward to when this will be ready for general use. Alternatives considered [Aline](https://www.capterra.com/p/174910/Aline/) Reason for choosing Eldermark Glennis/Aline was limited in ability to customize to resident needs and running reports. Review Source CL Caroline L. Executive Director Hospital & Health Care Used the software for: 1-2 years ### "Thank you! " September 19, 2024 5.0 Excellent!! From the initial meeting to the support through the conversion process along with the support after implementation. \[sensitive content hidden\] were awesome! Pros The communication, the training and the availability of Eldermark staff to answer any and all questions on a timely manner. The friendliness of the whole team was awesome!! Cons The only 'con' would be the time it took to get everything situated and ready to roll. I wish that could have been a shorter process. Alternatives considered [Skilled Nursing Core Platform](https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/) Reason for choosing Eldermark Already in use in our facility and the support of the Eldermark team. Review Source sC solomon C. IT support Management Consulting Used the software for: 2+ years ### "IT support" September 12, 2024 5.0 You guys get a A + in my books . Pros IT support teams are amazing. Professional/ knowlegeable. Cons I hope eldermark move away from RDP eldermark and 100 percent web based. I know you guys have beta program but still. Also move away from TSprint < its hit or missed. Review Source AM Annie M. DDRC Health, Wellness and Fitness Used the software for: 2+ years ### "Eldermark Review" August 29, 2024 5.0 I have been with Eldermark for almost 9 years and I have enjoyed our partnership. Pros The support team, the quickness to respond and assist, the setup of the system and how it looks, and the ease of use. Eldersmarts and Dashboards are my favorite! Cons Alert charting notification, late entry note doesn't enter in chronologically Review Source AL Angie L. Director of Health Services Health, Wellness and Fitness Used the software for: Less than 6 months ### "New and Improved!" October 17, 2024 5.0 Great! I had worked with the system at another facility and loved it. Was very excited to get it here. Pros I love how they are always willing to answer any questions I might have. It so great to have a new and improved system. Cons Just that you have a different person for the clinical, and billing. But hasn't been a big deal. Switched from [MatrixCare Skilled Nursing Facility](https://www.capterra.com/p/23520/MatrixCare/) I didn't do what I needed it to do for the assisted living. Review Source PW Patricia W. RN, Sr. Clinical Informaticist Hospital & Health Care Used the software for: 2+ years ### "Eldermark Clinical EHR Functionality / User Support Feedback" December 1, 2021 3.0 I have worked with Eldermark for 20 years so it has been a work in progress, building relationships, and sharing experiences. I love the support model because it provides a quick resolution while the user is on the all with the support person. I feel my experience and knowledge is respected. Eldermark and Ecumen can work together to come to a common ground on requests. I have had times where I think Eldermark has not explored the needs of their clients enough and sometimes seems to wait for the user to ask where certain things are. Examples: AL Licensure 8/1/21 Not prepared to create a lease, SA, and additional addendums with a full electronic signature. The e-signature that was there was not fully functional. Not prepared to add the new MN Client Rosters until we asked. They are ready now and in use. We always have had lots of assistance when we reach out. \[SENSITIVE CONTENT\] have been wonderful to work with. We can be honest and respect what we share. Pros The eMar is user-friendly and offers lots of options. The Assessment w/ Pts driven Level of Care has a good customizable process to capture services in a detailed manner. Cons It is a deficit that Service Minder is not web-based. The user interface is antiquated because of it and certain functionalities can't be used. Download documents in the lease setup which creates users to have to use a partial paper process. Reason for choosing Eldermark Ecumen chose to stay with Eldermark because of our long-term use of the product and working relationship. We have spent years customizing the product to company processes and know that well. We want to fine-tune our standardization and use more of what Eldermark has to offer. Review Source LO Laura O. Project Manager & Development Specialist Hospital & Health Care Used the software for: 2+ years ### "Great Support for a Great Product" November 18, 2021 4.0 Overall, working with Eldermark has been a great experience! Staff are knowledgeable, helpful, professional, but easy to work with. Pros The support team is the best; they are always quick to respond and follow up. The overall ease of the product from a user standpoint is also great. Things are straightforward. There are little glitches and unscheduled downtimes and when there is one, it is fixed or addressed quickly. Cons That it is not web based. Finding customizations in user set up roles can be hard to navigate. Review Source Response from Eldermark Software November 30, 2021 Thank you for your review, Laura! It's great to hear you love our team - we do too! We believe excellence starts with our people and I'm glad that's come through in your experience with us. And we're actively working to solve your challenges. We have an initiative to modernize our portfolio of solutions which includes making the entire platform cloud/web-based. We intend to complete this in 2022 and, along the way, will periodically release newly modernized modules to our clients during the year versus all at once. JA Jim A. National VP - Clinical Services Health, Wellness and Fitness Used the software for: 2+ years ### "Anthem Memory Care" November 18, 2021 5.0 I have used the program for many years and I have seen the software become more "user-friendly and appropriate for the assisted living-memory care settings. I have trained many nurses on the program and because it has a strong intuitive aspect of the software, the training is quite easy, even for nurses who are naïve to the program. Pros The comprehensive ability of the software : assessments, care/service planning, medication management and the ease of use of the software. Cons I'd like to be able to customize the software more easily depending on state regulations and compliance requirements - specifically with the assessment documents. Review Source JK Jennifer K. Quality Auditor Hospital & Health Care Used the software for: 2+ years ### "Easy Peasy" November 22, 2021 4.0 Pros Eldermark has been a huge time saver for our company. It has so many awesome functions. Pretty much if you can think it, Eldermark has a way to make it happen. They are always improving on the user experience. We have been very happy with the software and are adding new modules to our company from them! ! Cons Everytime I think of something that could be added for ease of use, I contact the company and normally they already have a way to do it and are able to show me how its done! Review Source Response from Eldermark Software November 30, 2021 Thank you for taking the time to leave this review, Jennifer. We're thrilled you've had such a great experience with us and that we've been able to solve for the additions you've asked for! We're always looking for new ways to continually evolve our portfolio of solutions so don't hesitate to continue letting us know what will make your job easier. Talk to a Capterra advisor for free and get results within 15 minutes.