# Eldermark Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Eldermark Software - reviews, pricing plans, popular comparisons to other Assisted Living products and more. Source: https://www.capterra.com/p/248496/Service-Minder --- # Eldermark Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Eldermark ## What is Eldermark? Eldermark’s comprehensive software is built for the business of assisted living. Centralize and connect all your assisted living software like EHR, EMAR, resident engagement, marketing, billing, and more onto one platform. Make informed decisions quickly and accurately with data-driven insights, built-in analytics, and a simple, connected user interface. Eldermark is built to help assisted living operators, investors, and management groups increase revenue, enhance care, simplify work, and create more meaningful resident outcomes. Visit eldermark.com to experience the transformative power of centralized, simplified software, and predictive analytics. ## What is Eldermark used for? [Assisted Living](https://www.capterra.com/assisted-living-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Long Term Care](https://www.capterra.com/long-term-care-software/) Overall rating Based on 37 user reviews Reviews sentiment Positive 89% Neutral 8% Negative 3% Starting price $1 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Eldermark alternatives Highest Rated [4.7 (152)](https://www.capterra.com/p/90493/ECP/reviews/) Starting price Contact vendor for pricing [4.7 (63)](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/reviews/) Starting price $1.00 Per User, Per Month [4.2 (11)](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/reviews/) Starting price $0.01 Per User, Per Month [4.6 (144)](https://www.capterra.com/p/233684/ShiftCare/reviews/) Starting price $8.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/248496/Service-Minder/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Charting 4.5 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. HIPAA Compliant 4.7 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Medication History 4.6 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Access to patient medication history data Mobile Access 4.7 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Patient Records Management 5.0 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Assessment Management 4.7 (6) 116.67% of 6 reviewers that rated this feature as important or highly important Creation, administration, and evaluation of assessments or tests Eldermark 85 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Handle the registration and admission process for existing and new students System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage various aspects of appointments including booking, rescheduling, canceling Creation, administration, and evaluation of assessments or tests Track the attendance of specific individuals or groups Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention A record of all activities within the system, including user access, changes made, etc. Automatically create schedules based on business needs or employee availability and qualifications Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage the treatment plan and coordination between care providers and patients with special health care needs Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Process of submitting and following up on claims with insurance companies Manage contact details and communication with clients Any form of examination or diagnosis performed for the purpose of medical treatment. Record and organize clinical notes and progress notes for each patient after interaction with a physician Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Tools that provide relevant information at specific times to support judgments and courses of action Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage product specific documents in a categorized order Transmit prescriptions to pharmacies electronically Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps Track employee schedules, availability, and performance across projects and tasks Create and securely store digital patient records Plan events and/or activities Public or private sharing of digital files such as documents, audio/video, images, and more Plan, manage, and track the financial activities of an individual or organization Specifically for long term care providers Specifically for nursing homes Form predictions based on past and present data/trends Store, manage and track all forms in a centralized location Providing medical care for elderly patients Compliant with healthcare rules and regulations around the world Compliant with HIPAA, which sets standards for sensitive patient data protection Manage and track all disruptions and incidents Captures invoice data and maintains comprehensive records for auditing and reporting purposes Receive lab results electronically Store information about leads or contacts and track, manage and nurture them throughout the sales process Automate workflows and trigger campaigns based on customer actions Meal and snack planning, scheduling and distribution Manage billing and payments for a healthcare provider Manage health, disease, care and case management functions from a central location Alerts/warnings for potential allergies or interactions triggered by medications Find and verify prescription medications by color, shape or imprint Access to patient medication history data Administer and track medication inventory, schedules, dosage, and side-effects Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allow communication between the company and patients via messages, SMS, emails, phone, and more Managing and tracking patient health, progress, communication, and treatment plans Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. System of devices or tools that help perform, test and capture patients' diagnostics in real-time Predict future data based on historical data sets Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Monitor sales and make necessary adjustment in order to increase demand and revenue Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Schedule shifts for staff/employees, track hours worked, and manage staff payroll Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly Create, manage and track all task activities and progression Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Manage, record and track all business exchanges in form of money and its related interactions in the system Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (37) 4.3 Based on 37 reviews ## Pricing Value for money 4.7 (29) Basic $1.00 Per Month Value for money 4.7 (29) 4.7 Based on 29 reviews ## Integrations [ ActiveDEMAND](https://www.capterra.com/p/142305/ActiveDEMAND/)[ EasyShifts](https://www.capterra.com/p/228499/EasyShifts/)[ Caretime](https://www.capterra.com/p/229462/Caretime/)[ OnShift](https://www.capterra.com/p/122212/OnShift/)[ GroveMenus](https://www.capterra.com/p/128946/GroveMenus/)[ eMenuCHOICE](https://www.capterra.com/p/183726/eMenuCHOICE/)[ Espresso](https://www.capterra.com/p/216096/Espresso/)[ Notify](https://www.capterra.com/p/10009175/Notify/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (37) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (37) 4.8 Based on 37 reviews ## User reviews Overall rating 4.6 Based on 37 reviews Filter by rating 5(28) 4(5) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent SK Steve K. Administrator Facilities Services ### "Eldermark Support Positive Exerience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 19, 2025 Very satisfied with the overall experience. Biggest challenge is to have all staff and users to slow down a bit and USE the support to solve issues or challenges and then SHARE the knowledge with others ... we are all so busy serving our seniors. Pros Quick and efficient solution to my issue, through the eldermark support system. This was an issue that could not have easily been solved without the knowledge on the back end of the support tech person. Cons Nothing really ... every time I get support assistance, I tend to learn something new that is useful. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BK BONITA K. Business Operations Manager Hospital & Health Care ### "Great Assistance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 9, 2025 They have always been so helpful, and give me training directions for future knowledge Pros The person on the other line was extremely helpful Cons nothing really, the only thing that happened was I was disconnected once. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SV Sarah V. Executive Director Hospital & Health Care ### "Stellar Software and Excellent Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2025 We've been using Eldermark for nine years and have always received excellent support and training. Eldermark will always be our top choice! Pros Eldermark is fantastic; easy to use, and if you ever need help, their support team is always there to assist and guide you. Cons No cons, just excited to get started with Eldermark Next! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AL Angie L. Director of Health Services Health, Wellness and Fitness ### "New and Improved!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2024 Great! I had worked with the system at another facility and loved it. Was very excited to get it here. Pros I love how they are always willing to answer any questions I might have. It so great to have a new and improved system. Cons Just that you have a different person for the clinical, and billing. But hasn't been a big deal. Switched from [MatrixCare Skilled Nursing Facility](https://www.capterra.com/p/23520/MatrixCare/) I didn't do what I needed it to do for the assisted living. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KR Kipp R. Therapist-Owner Health, Wellness and Fitness ### "Eldermark app issue" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 27, 2024 It was excellent from start to finish and my issue was resolved and I learned some new things. Excellent customer service! Pros The patience while trying so many things to get it working and such excellent customer service! Cons I didn’t have any issues at all. The issue I had was an update on my laptop. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CL Caroline L. Executive Director Hospital & Health Care ### "Thank you! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2024 Excellent!! From the initial meeting to the support through the conversion process along with the support after implementation. \[sensitive content hidden\] were awesome! Pros The communication, the training and the availability of Eldermark staff to answer any and all questions on a timely manner. The friendliness of the whole team was awesome!! Cons The only 'con' would be the time it took to get everything situated and ready to roll. I wish that could have been a shorter process. Alternatives considered [Skilled Nursing Core Platform](https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/) Reasons for choosing Eldermark Already in use in our facility and the support of the Eldermark team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC solomon c. IT support Management Consulting ### "IT support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2024 You guys get a A + in my books . Pros IT support teams are amazing. Professional/ knowlegeable. Cons I hope eldermark move away from RDP eldermark and 100 percent web based. I know you guys have beta program but still. Also move away from TSprint < its hit or missed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jason P. community sales director Marketing and Advertising ### "community relations director" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2024 \[sensitive content hidden\] was beyond helpful. I am so appreciative of her help and patience . Pros my Trainer was nothing short of amazing, she took her time and helped me. Cons she was the best! i have nothing bad to say. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RT Ronda T. Home Health Office Manager Hospital & Health Care ### "Home Health Office Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2024 Overall I would say good. I just learned it and still learning everything it can do. Pros The the sorting it can do and different communities Cons it locks up alot when aides switch back and forth throughout a day so I have to ask to have it unlocked. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AF Adrienne F. Billing Manager Hospital & Health Care ### "Success with Eldermark" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 10, 2024 Overall, I have had an extremely positive experience with Eldermark. All too often, companies say they listen to your feedback, but Eldermark really shows this. They keep you updated with bug fixes or issues that have been noted. Their response time is amazing and all their staff are really knowledgeable about the products they are working with. Pros It is pretty user friendly and easy to navigate through. Your Billing, Clinical, etc. are all in one place and work with each other. There are many options available and the Eldermark Team is ALWAYS listening. They listen to any issues you are having and are quick to resolve them! They listen to your concerns on what can make your business more successful and time management friendly. Most of the time, they already have a system/product available, however, they are more than eager to develop if it is not currently an option. They are always looking to make the product better and more efficient for YOUR business. Training - there is so much training offered not only though Webinars and video, but you can schedule a training for your Team with Eldermark, and they schedule according to your needs. No topic is left uncovered and the floor is opened for any additional issues to discuss. Cons There are a lot of hidden reports that could be utilized more frequently, but difficult to navigate Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/248496/Service-Minder/reviews/) Popular comparisons [ECP vs Eldermark](https://www.capterra.com/compare/90493-248496/ECP-vs-Service-Minder)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)