# Blackbaud Raiser's Edge NXT Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Blackbaud Raiser's Edge NXT Software - reviews, pricing plans, popular comparisons to other Fundraising products and more. Source: https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT --- # Blackbaud Raiser's Edge NXT Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Blackbaud Raiser's Edge NXT ## What is Blackbaud Raiser's Edge NXT? Raiser's Edge NXT is a smart, cloud fundraising solution built to help nonprofits achieve sustainable growth. It's a total solution that includes all the tools needed to be successful on one platform and one simple subscription price. This includes data enrichment services, event management, and social and email marketing tools, online donations, flexible reporting and actionable analytics. Raiser's Edge NXT pulls together your processes and people to move your entire mission forward. ## What is Blackbaud Raiser's Edge NXT used for? [Nonprofit CRM](https://www.capterra.com/nonprofit-crm-software/)[Fundraising](https://www.capterra.com/fundraising-software/)[Donation Management](https://www.capterra.com/donation-management-software/) Overall rating Based on 417 user reviews Reviews sentiment Positive 86% Neutral 11% Negative 4% Pros & cons Robust fundraising functionality Comprehensive donor management tools Slow and inconsistent support Performance and usability challenges Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Blackbaud Raiser's Edge NXT alternatives Highest Rated [4.7 (1,287)](https://www.capterra.com/p/131207/Bloomerang/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (613)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting price $139.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (405)](https://www.capterra.com/p/97513/DonorSnap/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (986)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/alternatives/) ## Pros and Cons Robust fundraising functionality 96% positive reviews out of 48 Most reviewers indicate fundraising tools help organize campaigns, track progress, and provide actionable analytics for development. Lidia C Development Director, 51 - 200 employees. "The platform is incredibly powerful when it comes to donor management, reporting, and strategic fundraising." Slow and inconsistent support 38% negative reviews out of 76 Some reviewers describe customer support as difficult to reach, with long wait times and inconsistent quality of assistance. Comprehensive donor management tools 100% positive reviews out of 43 Reviewers appreciate donor database features for tracking, segmenting, and reporting on donor relationships and history. Curtis C Director of Advancement Services, 1,001 - 5,000 employees. "Blackbaud Raiser's Edge NXT is an efficient and effective way to manage a donor database." Performance and usability challenges 63% negative reviews out of 54 Most users report system slowness, glitches, and unintuitive processes that complicate daily tasks and frustrate staff. Flexible mobile accessibility 95% positive reviews out of 22 Most users report mobile access allows them to view and update donor data easily from any device, anywhere. High and complex pricing 81% negative reviews out of 37 Most reviewers find pricing expensive, with additional costs for modules and confusing, increasing fees over time. Leland P Director of Grants Development, 11 - 50 employees. "They insisted we missed the timeline to unsubscribe and demanded a very expensive fee for the following period." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Donor Management 4.1 (29) 72.41% of 29 reviewers that rated this feature as important or highly important Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach For Nonprofits 3.9 (24) 66.67% of 24 reviewers that rated this feature as important or highly important Software specialized for non-profit organizations Donation Tracking 4.2 (21) 90.48% of 21 reviewers that rated this feature as important or highly important Track and view detailed financial donation history made by contacts and members Contact Management 3.9 (15) 73.33% of 15 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Payment Processing 4.1 (14) 42.86% of 14 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Fundraising Management 3.7 (13) 61.54% of 13 reviewers that rated this feature as important or highly important Activities related to raising money for a specific cause Blackbaud Raiser's Edge NXT 81 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Generate one-off reports that meet information requirements Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools that help educational institutions or fundraising organizations connect with alumni Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Manage attendance for classes, shifts, meetings, or events Allows businesses to create and manage auctions. Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information View donor contribution history, track how much money have been raised over time and measure progress Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Store and organize documents in a centralized system Track and view detailed financial donation history made by contacts and members Search 3rd party databases to identify potential donors Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Assemble applications and processes by dragging over and arranging pre-built components Track and collect membership dues Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Pre-made examples and templates for emails Track delivered, received, and opened emails Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Manage tickets for specific events Software specialized for non-profit organizations Store, manage and track all forms in a centralized location Activities related to raising money for a specific cause Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies Ability to match gifts through the system Establish measurable goals and objectives and track their progress over a specific period of time Monitor application statuses, proposals and award funds Track interaction history by documenting conversations for contacts Store information about leads or contacts and track, manage and nurture them throughout the sales process Add, store and access information pertaining to members Database of members to track personal information of individuals and families Access software remotely via mobile devices Ability to make a donation from a mobile device/app Create new forms and/or use ready-made online form templates Outlet for members and visitors to submit donations electronically Accept, record, and reconcile financial transactions Adjust communications based on previous interactions or personal preferences Track commitments to donate in the future Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints Analyze and gain insights into data in real-time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Upload, track, and submit receipts in a central database Manage and track recurring gifts Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Pipeline view and tracking lead status Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create, manage and track all task activities and progression Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Manage volunteer information and direct volunteer resources Web form that allows users to enter data that is sent and processed for different reasons Seamlessly integrates with 3rd party websites Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (416) 4.1 Based on 416 reviews ## Pricing Value for money 3.7 (215) ### Starting price Free trial not available Value for money 3.7 (215) 3.7 Based on 215 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (368) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (368) 4.1 Based on 368 reviews ## User reviews Overall rating 4.2 Based on 417 reviews Filter by rating 5(128) 4(207) 3(63) 2(11) 1(8) Mentioned topic Sorted by most recent Amy J. Donor Engagement Officer Non-Profit Organization Management ### "Robust w/a learning curve" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 6, 2026 Raiser’s Edge NXT is a heavy-duty tool that is excellent for managing complex donor relationships and high-volume fundraising. The "NXT" web interface is modern and makes day-to-day tasks like checking donor records or tracking gift officer progress much easier, especially on the go. However, the experience is hampered by the fact that the system isn't fully modernized. Having to switch back to the old "Database View" for advanced tasks feels disjointed and makes the learning curve much steeper for new team members. It is a reliable, secure "source of truth" for your data, but you have to be willing to put in the time to master its complexities. It’s a great fit for larger organizations with dedicated database staff, but might be overkill for smaller shops. Pros Raiser’s Edge NXT is a powerhouse for nonprofits that have outgrown simple spreadsheets or basic databases. It’s built to handle high-volume fundraising and complex donor relationships, which is where it really shines. While it has a steeper learning curve than some of the "newer" platforms, the depth of data you can track is hard to beat. Cons The "Hybrid" Setup: It’s frustrating that the system is split between the modern Web View and the old Database View. You frequently have to jump back and forth between two different interfaces to finish a single task. Complexity: The learning curve is steep. It isn’t intuitive for new staff, and you really need a dedicated "power user" to keep the data clean. Hidden Costs: It’s already expensive, but many essential features and integrations feel like "add-ons" that cost extra. Reporting: While the data is deep, pulling a simple, clean report for a board meeting is surprisingly difficult without exporting everything to Excel first. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CT Chase T. President and CEO Non-Profit Organization Management ### "Great product but a bit expensive" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 24, 2026 The overall experience was pretty good but the price point is what ultimately caused us to change companies. Pros User friendly after I learned the system. It was fairly easy to navigate all the details of reach donor. Cons The customer service wasn't great and the company didn't work with me on the contract I inherited from the previous administration of our organization. The price for the product was very expensive so we had to switch companies as soon as our contract ended. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TG Theresa G. Assistant Director of Annual Giving Higher Education ### "Great platform with robust and user friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 22, 2025 As a previous user of multiple Donor CRM's I find this newer version to be comprehensive and robust enough to manage large scale operations as well as smaller organizations. Pros The user friendly and intuitive platform, searchable in any data point, Security of the payment processing gateways, the way you can manage all aspects fo your data, from data entry, gift processing, donor officers, and the ability to tag and maintian informations between users to ensure complete coverage and donor frontline importance. The ability to create personal and departmental dashboard reports on the fly is great for on-the-go data access, and to create large, data-intensive reports for forecasting and drilling down into each campaign. I have used quite a few different donor management platforms, this is a robust but user friendly software. Cons I think the cons would be the cost, it is a little cost prohibative for those smaller agencies, who could definitely use this product with all of it's tools. Switched from [BannerOS](https://www.capterra.com/p/141019/BannerOS/) robust platform versatility and user friendly access Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Lidia C. Development Director Non-Profit Organization Management ### "A Smart Investment for Growing Development Efforts" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2025 Overall, my experience with Raiser’s Edge NXT has been very positive. The platform is incredibly powerful when it comes to donor management, reporting, and strategic fundraising. It’s user-friendly, accessible from anywhere, and offers valuable insights that help guide our development efforts. While the cost can be a challenge, the tools and support it provides have truly elevated our fundraising operations. It’s a comprehensive solution that helps us stay organized, build stronger relationships with donors, and ultimately further our mission. Pros What I love most about Raiser’s Edge NXT is how intuitive and efficient it is for managing donor relationships. The cloud-based platform makes it easy to access data anytime, anywhere, and the dashboards give a clear, real-time snapshot of fundraising progress. I especially appreciate how seamlessly it tracks giving history and donor engagement, helping us make more informed, strategic decisions. It truly streamlines development work and keeps our team focused on mission-driven goals. Running reports is super easy, too! Cons The biggest downside of Raiser’s Edge NXT is the cost. While it offers powerful tools and robust functionality, it can be a significant investment—especially for smaller nonprofits with limited budgets. That said, the value it provides in donor management and reporting is substantial, but the price point may be a barrier for some organizations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LN Lisa N. CTO Education Management ### "Blackbaud - easy and seamless implementation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2025 We have had a great transition from power school to blackbaud as a Student information system. The online courses offered by blackbaud are phenomenal for helping get everything set up Pros It’s easy for our registrar to maintain the student database. The refresh each summer is a pretty intuitive process and course management is easy to roll over as well. Cons It is difficult to maintain multiple different schedules In The platform (ex: one for middle school and one for high school) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KL Kaisa L. Donor Officer Non-Profit Organization Management ### "RE NXT is the most powerful tool in your fundraising tool bag. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2025 Overall, I have experienced notable success using this tool. The details in our line of work simply cannot (and should not!) exist in a single fundraiser's brain--they ought to be documented, measured, and exist as a delicate yet dynamic record. Raiser's Edge NXT is the perfect balance between delicate and dynamic. Pros I appreciate RE NXT's ability to organize and process complex information. The resource this software has been for organization's i've been a part of is notable. From being able to capture details both big and small, to using it as a tool for specific campaign strategy--this software is a heavy hitter and a essential part of the modern fundraising shop. Cons Because it's so complex, it can feel daunting to use without equally complex training. Perhaps some attention to this could make the initial user experience, especially, a little more rewarding. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EF Elias F. Donor relations and Database coordinator Non-Profit Organization Management ### "More than a CRM, a complete work for a non-profit." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 5, 2025 It is a great system to manage not only donations but also communications with donors. A great way to view the information you have and make it easy to plan for campaigns. Also task management tool is easy to use and integrated with the main forms of communication. Pros It works almost as a CRM, and it is possible to register every interaction with the donors. Also, it integrates with Outlook what make things easy. Cons When you make the migration, not all the data is migrated correctly, and for a lot of things you need to be doing in the database view and others are only possible on the webview. Switched from [raisin](https://www.capterra.com/p/171469/raisin/) [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) More communication features, better data management tools. Easy and cheaper payment methods. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JW Jocelyn W. Grant Systems and Development Coordinator Non-Profit Organization Management ### "Very Detailed, BUT Complex" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 June 3, 2025 Pretty solid, I wish that I was at a different company when using it. The location that I worked, based upon my observations did not use it in a manner that maximized all of its capabilities. I would recommend taking into consideration exactly what your organizations needs prior to signing up from Raiser's Edge. Pros Raiser's edge allowed for very complex reports which allowing user quite a bit of flexibility when deciding how to input information into the system. Cons To my knowledge RE did not allow a user to create reoccurring list automatically update once saved. Because it does allow more complex reports it is a bit more complex to use and navigate. There are no known integrations with large email mailing software such as MailChimp or constant contact. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Development Coordinator Higher Education ### "Robust by flawed" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 May 14, 2025 While I think it is a good database management system, it's very expensive and probably overly detailed and complicated for many small organizations. In addition, the roll-out of NXT was sold to us in a way that we were getting an upgrade to use our current database in a new user-friendly web platform. That was partially true - NXT provides web-based access to a visually pleasing version of your current database. What they don't explain very well is that the web-based view of the database only allows for minimal functions that database users are used to, and that the old database-view would still be necessary to do important tasks, such as running detailed reports, use Online-Express, batch gift entry, etc. Only now, 5 years after we initially adopted NXT, are we starting to see those features added to the web-view. Pros Raiser's edge does what it advertises - it gives you a management platform that allows you to create and customize, to an extent, a database of information. So much detail can be captured that it really enables you to pull reports and analyze almost anything you can imagine. The web view is a nice touch for those that need to access data quickly, while the database view is nice for staff who need to dig deeper into the details and the data. Cons Raiser's Edge is complicated and it can be confusing and time consuming to try and pull all the data that you're looking for. Creating and using queries and detailed reports is something that you learn overtime and with lots of practice. Additionally, the support system is really lacking. Our assigned Blackbaud customer success manager seems to change every 6 months - sometimes more than that. It's really a 50/50 chance that you'll get a competent support agent when you chat to solve an issue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Stephanie B. Event planner Education Management ### "I recommend Raisers edge as people management " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 May 5, 2025 Overall I have a good experience. It hasn’t been a large learning curve and I came in with zero experience. I was shown how to use it once and have pretty much been able to run from there. Pros It has a lot of features and abilities if you use them all. But you have to definitely have complete information for it to be useful. Once you have your info up to date it is great. Cons I would like to be able to look back at my emails created. In Order to see them I have to copy them which is a little annoying. The event management part of it is a bit clunky and confusing as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews/) Popular comparisons [DonorPerfect vs Blackbaud Raiser's Edge NXT](https://www.capterra.com/compare/2698-247647/DonorPerfect-Fundraising-Software-vs-Blackbaud-Raiser-s-Edge-NXT)[Donorbox vs Blackbaud Raiser's Edge NXT](https://www.capterra.com/compare/156860-247647/Donorbox-vs-Blackbaud-Raiser-s-Edge-NXT)[Bloomerang vs Blackbaud Raiser's Edge NXT](https://www.capterra.com/compare/131207-247647/Bloomerang-vs-Blackbaud-Raiser-s-Edge-NXT)[Neon CRM vs Blackbaud Raiser's Edge NXT](https://www.capterra.com/compare/102088-247647/NeonCRM-vs-Blackbaud-Raiser-s-Edge-NXT) [DonorSnap vs Blackbaud Raiser's Edge NXT](https://www.capterra.com/compare/97513-247647/DonorSnap-vs-Blackbaud-Raiser-s-Edge-NXT)[Bitrix24 vs Blackbaud Raiser's Edge NXT](https://www.capterra.com/compare/113540-247647/Bitrix24-vs-Blackbaud-Raiser-s-Edge-NXT)[Keela vs Blackbaud Raiser's Edge NXT](https://www.capterra.com/compare/154358-247647/Keela-vs-Blackbaud-Raiser-s-Edge-NXT)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)