# Page 4 | Amazon Pay Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Amazon Pay the right Payment Processing solution for you? Explore 152 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/247554/Amazon-Pay/reviews

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Amazon Pay

4.6 (152)

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Last updated March 13th, 2026

# Page 4 - Reviews of Amazon Pay

## Showing most helpful reviews

Showing 76-100 of 152 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AS

Aryan S.  
Web Developer  
Computer Software  
Used the software for: 1-2 years

### "Best application for making secure payments"

September 1, 2022

4.0

Pros

Amazon pay is one of the best payment method for doing fast and secure payments. It is very reliable and secure platforms. You need bank account for making UPI transaction, but if you don't have bank account, then also you can use it and make payments very effectively. It has Amazon pay wallet in which you can add the money and can easily do shopping, recharges, electricity bills and many more things. For making payments you need to scan the QR code of the person whom you want to send the money. You can also send the money through mobile number that is linked with Amazon Pay. It also offers cashbacks and coupons after making successful payments.

Cons

Amazon pay wallet features are very limited, if you have money in your wallet then you can only used those money for shopping, recharges, etc. If you have to send the wallet money to your friends, or want to make payment in any shop then you can't do.

Review Source

AB

Angelica B.  
University Intern  
Pharmaceuticals  
Used the software for: 2+ years

### "The Smart Way to Pay Online"

May 19, 2023

5.0

During my internship in the pharmaceutical product development and research department at the university, I had the opportunity to use Amazon Pay on multiple occasions. The platform proved to be a secure and convenient way to make online payments for acquiring supplies and equipment necessary for our projects. We were able to complete transactions efficiently as payment data was securely stored with Amazon, providing us with peace of mind regarding financial security. The integration of Amazon Pay across various websites allowed us to have a consistent payment experience, making our purchases easier and reducing the need to repeatedly enter payment information on different platforms.

Pros

Amazon Pay offers several notable advantages. Firstly, its widespread acceptance on numerous websites makes it convenient to make online payments. Additionally, the platform provides a quick and straightforward payment process, allowing users to complete transactions in just a few clicks. It also offers an added layer of security as payment data is securely stored with Amazon, reducing the risk of sharing confidential financial information across multiple websites. Furthermore, Amazon customers can access their payment information and make seamless purchases on any site that accepts Amazon Pay.

Cons

While Amazon Pay has many benefits, it also has some limitations. One of them is limited availability in certain countries and websites, which may restrict its usage for certain international users. Additionally, some users have reported occasional compatibility issues or technical difficulties when making payments on specific websites. Another drawback is that not all online merchants accept Amazon Pay as a payment method, which could limit its utility in certain transactions.

Review Source

César C.  
Computer engineer  
Computer Hardware  
Used the software for: 2+ years

### "A very specific option, but with great benefits!"

May 24, 2022

5.0

During the time I used Amazon Pay I had an excellent experience, it never failed me, I was always sure that the transactions were going to be secure, and very few companies can assure you of that. It is an excellent service to take into account.

Pros

From Amazon Pay you can always count on the trust and security that the company gives you when making transactions, it is a very transparent process that gives security to the buyer. The transaction speed is impressive, it works very fast from anywhere in the world. The integration with the Amazon store makes it the best option if you are a regular buyer of this digital store. In addition, it has many other tools that improve the experience, from payments to third parties, payments for vital services, etc. Amazon Pay is an excellent service, highly recommended.

Cons

Outside the Amazon store, it loses a lot of power because many web pages do not allow payments with this service.

Review Source

Ajoob S.  
Engineer Trainee  
Chemicals  
Used the software for: 2+ years

### "Most useful payment method."

March 7, 2022

5.0

Amazon pay helps us in Making bill payments and accepting invoice amount from the customers. The customers can simply transfer money to the organization account by scanning the upi qr code at the office.

Pros

Amazon pay is the best payment software for money transactions in realtime. Amazon pay helps to transfer money from one account to another account without any complications. Amazon pay uses UPI transaction for money transfer which only needs a mobile number or upi id for transferring money. And the amount will be credited in realtime.

Cons

No issues are noticed. The software works perfectly.

Review Source

ND

Naveen D.  
Associate Professor  
Education Management  
Used the software for: 2+ years

### "Simplify Your Transactions with Amazon Pay"

February 22, 2023

4.0

Amazon Pay is a reliable and convenient payment option for those who frequently make online purchases. With its user-friendly interface, security features, and rewards program, it offers a great alternative to traditional payment methods.

Pros

1\. Amazon Pay eliminates the need to enter your payment information on every website you visit, making the checkout process quick and easy.2. With Amazon's secure payment system, you can be sure that your payment information is kept safe and secure.3. Amazon Pay often offers cashback and other rewards for using their service, providing users with additional savings and benefits.4. Amazon Pay is integrated with many popular online stores and services, making it a versatile and convenient payment option.5. Amazon Pay has a user-friendly mobile app that enables users to make payments from their mobile devices.

Cons

1\. While Amazon Pay is available on many websites, it is not yet universally accepted, which may limit its usefulness for some users.2. Since Amazon Pay is a service offered by Amazon, users may feel uneasy about relying solely on one company for their online payment needs.

Review Source

MC

Mohamed C.  
Lecturer  
Education Management  
Used the software for: 2+ years

### "An Everywhere Payment Solution "

August 8, 2023

5.0

A universal payment solutions that comes with plenty of user friendly features and accepts many payments methods, from bank accounts to credit cards. Amazon Pay is like many others in the industry compatible to many e-commerce platform; the fact that makes favourable to merchants and resellers. Amazon Pay is known to be secure, safe, transparent and detailed when it comes to tracking and reporting.

Pros

Amazon Pay is best known for its universality and simplicity; its features to track orders via visible steps and payments solutions or integrations make your shopping journey less complicated if not enjoyable. A number of ways to pay for your orders whether on websites, third party solutions or apps.

Cons

What I did not like is their FAQ based support: there is no human or in-person support who can handles your payment experience. No one will be there if things went wrong. One more thing, their policies are too strict, particularily for beginners; the fact that increases waiting time for payouts.

Review Source

Ganisetti U.  
Student  
Higher Education  
Used the software for: 2+ years

### "Multiple purpose Application"

February 22, 2023

5.0

The overall experience with Amazon pay is very good. We can make online payments very easy. In this ekyc is very easy. It allows all card processings.

Pros

Amazon pay provides better experience on online payments, we can also used for online shopping , they are providing wide range of features. Wallet is help for instant payments like recharge, online shopping payments make easy.

Cons

They are having some minor issues using Amazon pay. In this page loading takes time.

Review Source

Parth S.  
Assistant Web developer  
Building Materials  
Used the software for: 2+ years

### "Easy way to pay money online while purching products"

April 19, 2022

5.0

Maximum limit of 20,000 per month. The most common benefit is a lot of cashback is being provided by amazon pay. Any gift card we adopt is sent directly to our amazon pay account thus making it easy for users to Pay checkouts fasters.

Pros

1\. Least payment decline issue. 2. Support phone as well as website. 3. A lot of cashback is there. 4. Least complexity during payments.

Cons

1\. Got stuck in a payment issue sometimes. 2. Sometimes decline the payment. 3. Doesn't work in a slow bandwidth network 4. It does not support PayPal payments.

Reason for choosing Amazon Pay

A lot of cashbacks are being given to users which attracts the users too

Review Source

NN

Nitish N.  
SDE  
Information Technology and Services  
Used the software for: 2+ years

### "Amazon Pay is game changer for Indian E-commerce space "

November 15, 2022

5.0

Superb and fast had great experience.

Pros

Now its used by all online venders as well as off-line venders. Highly efficient and fast way of payment.

Cons

No cons as of now.Rewards/Coupons on each transactions must be choice based as like what user may used.

Alternatives considered

[Google Pay](https://www.capterra.com/p/212826/Google-Pay/)

Reason for choosing Amazon Pay

Because it fast and easy to understand in UI

Review Source

BB

Brittany B.  
admin  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Easy but just mediocre"

June 25, 2024

3.0

Pros

Functionally is decent, however it was not user friendly

Cons

A bit tedious, feels like you are entering the same information over and over

Review Source

AKA

Abraham Kwame A.  
Graphic Designer  
Arts and Crafts  
Used the software for: Less than 6 months

### "Amazon Payment"

September 27, 2022

5.0

I am currently using Amazon Pay for my transactions which has improved my performance at my work place because of its fast and secured processing. Copy and pasting the Amazon Gift Card referral code into the Amazon account balance top up tab, you just got paid as fast as possible

Pros

The gift cards connected with the Amazon Pay has made work and pay easy for transactions

Cons

Infact I like anything concerning Amazon Pay. I have nothing to say against this software, I hereby recommend this app for online workers need a secured wallet

Review Source

vedanshu P.  
freelancing  
Accounting  
Used the software for: 1-2 years

### "Solution for fast payments"

November 17, 2023

5.0

I love it so much even i use it to purchase online products, add gift cards, mobile recharges overall experience is amazing.

Pros

Amazon pay provides security, lots of features and various payment options where you can load money, add gift cards, add cards. From here you can pay for movie tickets, mobile recharges, online shopping and many other options...

Cons

I like everything about amazon pay as i am daily user of amazon pay

Review Source

VR

Verified Reviewer  
Assistant marketing manager  
Marketing and Advertising  
Used the software for: 6-12 months

### "" The best payment processing tool " "

April 13, 2022

4.0

My overall experience is too good, I love to pay with amazon pay and I am getting regular reward coupons and cashback. I will recommend everyone to use amazon pay.

Pros

. Amazon Pay is very easy to use . Easy installation and implementation . High-quality customer support services . The most loved thing about amazon pay is its cash back reward on every payment . Very well organized dashboard . Many facilities like Mobile recharges, DTH recharge, flight tickets, and many more services make my life easy . Safe, secure, and reliable tool

Cons

There are some lags during payment sometimes which may be bank server issues or network connection issues, I don't think I have any proper reason to dislike this product. I'm using it daily, it is a very good tool.

Review Source

AB

Allison B.  
Senior Product Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "The convenient way to make payment "

December 1, 2023

5.0

Pros

Amazon pay is very secured which is important to me, it's transaction are also instant, amazon pay is also very easy to use.

Cons

It doesn't support enough integrations in my opinion.

Review Source

VM

Vunnam M.  
IT Trainee  
Computer Software  
Used the software for: 2+ years

### "Review on Amazon Pay"

July 3, 2023

3.0

I like the options and rewards provided by Amazon Pay but the User Interface is the worst.

Pros

The best thing about Amazon Pay is the rewards program they provide. With every transaction we will have a chance to get a reward. And also Amazon Pay has Amazon Pay Later which helps a lot.

Cons

The least I like about Amazon Pay is its User Interface. I can say it is the worst payments app interface. Everything is left unorganised and the app is very slow.

Review Source

AP

Aditya P.  
Software Engineer  
Computer Software  
Used the software for: 1-2 years

### "Effortless and Secure: My Amazon Pay Experience"

February 19, 2023

5.0

Overall, using Amazon Pay to make online purchases is simple and secure, especially if you already have an Amazon account. Yet, some users may find it less desirable due to its limited acceptability and lack of buyer protection.

Pros

Impressive transaction speed; it operates quickly from any location in the world. It is the finest choice because of its interaction with the Amazon shop. It also provides a wide range of additional features, such payments to third parties and payments for essential services, that enhance the user experience. I think Amazon Pay is a great service and would strongly suggest it.

Cons

The functionality of the Amazon Pay wallet are extremely limited; if you have money in your wallet, you can only use it for purchases, recharges, etc. You can't do that if you have to send your friends wallet money or if you want to pay in a store.

Review Source

VR

Verified Reviewer  
Consulente  
Management Consulting  
Used the software for: Less than 6 months

### "Semplicità e sicurezza"

June 25, 2023

5.0

Pros

Software per la gestione dei pagamenti fornito e gestito da Amazon, offre una valida alternativa per pagare gli acquisti online, anche da siti terzi. Davvero semplice da utilizzare, è sufficiente essere titolare di un account Amazon e accedere con le proprie credenziali, per poter utilizzare in modo semplice e rapido i dati di pagamento già memorizzati nel proprio account. Inoltre, nota davvero positiva, questa modalità di pagamento offre su alcuni prodotti la garanzia Amazon. Questo ultimo aspetto, unito alla sicurezza e alla capacità dell'azienda di fornire un'ottima assistenza in caso di problematiche, ne fa un prodotto davvero interessante.

Cons

Difficile trovare difetti a questo prodotto. Proprio volendone trovare a tutti i costi uno, anche se più che un difetto è una caratteristica migliorabile, l'integrazione con il proprio profilo Amazon potrebbe essere migliorata. Sarebbe infatti interessante poter avere in un unico luogo tutte le transazione effettuate attraverso il portale Amazon e tutte la transazione effettuate tramite siti esterni, tramite la modalità di pagamento Amazon Pay. Ma come già detto, più che un difetto può essere considerata una possibile miglioria.

Review Source

SW

Sharanbasappa W.  
Assistant Professor  
Education Management  
Used the software for: 2+ years

### "Amazon Pay: A Secure and Convenient Way to Make Online Payments"

February 22, 2023

5.0

Amazon Pay can be a great option for customers and merchants looking for a secure and convenient online payment system. However, it may not be the best choice for everyone, depending on their needs and location.

Pros

One of the major advantages of Amazon Pay is its convenience. Customers can use their existing Amazon account to make purchases, without having to create new usernames and passwords for each site or app. Additionally, the payment process is quick and seamless, allowing for a smooth checkout experience. As a trusted brand, Amazon has implemented several security measures to protect its users' personal and financial information. This can give customers peace of mind when making online purchases.

Cons

It may not be accepted by all merchants or websites, which can limit its usability. Concerns about the amount of personal data Amazon collects and how it is used.

Review Source

Abhijeet K.  
Senior Engineer  
Construction  
Used the software for: 1-2 years

### "Pay your bills and make payment with Amazon pay"

May 8, 2022

5.0

My overall experience is good i invested in gold through Amazon pay and some of the bills are getting paid by Amazon pay.

Pros

I think Amazon pay gives us alot of features within one application , shopping, tickets, gold purchase, online payment etc etc.

Cons

Scan timing is Little bit slow in compare to any other payment software.

Review Source

SP

Sanganagouda P.  
Assistant Professor  
Education Management  
Used the software for: 2+ years

### "Secure Your Online Payments with Amazon Pay"

April 6, 2023

4.0

Amazon Pay provides a fast, secure, and convenient payment option for online shoppers, especially those who already have an Amazon account. It is free and also you get great offers in the form of cashbacks.

Pros

There are many benefits of Amazon Pay like-1. Fast and easy checkout process.2. Integration with various online stores and services3. Offers cashback and other discounts to users4. Convenient mobile app for easy payment on-the-go5. No additional fees for using Amazon Pay6. Great customer support.

Cons

Offline market still needs to be covered. Unable to link multiple bank accounts to a single Amazon Pay account and does not offer support for cryptocurrency payments.

Review Source

SB

Sarah B.  
Moondust Menagerie  
Information Technology and Services  
Used the software for: 2+ years

### "Pay The Amazon Way"

October 6, 2023

5.0

Pros

Amazon Pay is one of the fastest and quickest forms of payment processing. It gives me the option for maximum integration when purchasing merchandise for my company outside of the Amazon.com website.

Cons

I do not necessarily have anything bad to say about it except for excessively trying all forms of payment even at times I do not choose to save my payment information it will still try to use past payment types to pay for subscriptions and other things.

Review Source

HK

Harshini K.  
It professional  
Higher Education  
Used the software for: 2+ years

### "Awesome Payments app"

February 22, 2023

5.0

My overall experience with amazon pay is awesome.The cashbacks provided in amazon is worth it.The transactions are done in fast manner and provide us a seamless experience.

Pros

The best thing about amazon pay is that it provides the cashbacks which are useful when compared to the remaining payment applications.The user interface is very beginner friendly and easy to use and setup.The transactions which are done through Amazon pay is super fast.The technical/customer support is very much appreciated.

Cons

Amazon pay balance money cant be sent to other people even if we completed our full KYC.It will be difficult if we are unable to send our pay balance amount to our contacts.This should be changed.

Review Source

Yohan K.  
Transmission Engineer  
Telecommunications  
Used the software for: 2+ years

### "A Highly Beneficial Online Payment Making Tool"

September 29, 2021

5.0

Amazon Pay is still a vibrant payment option that users prefer to make online payments. It has incredibly efficient and highly satisfying customer support. I feel that Amazon should provide impressive cashback offers to attract users.

Pros

Amazon Pay is an instantaneous payment option that facilitates swift payments of my bills. Moreover, its speed of payment is flawless that works efficiently without any delays.

Cons

Amazon Pay's interface is quite inconvenient and cumbersome to operate. Also, it does not provide satisfying cashback compared to its competitors. Moreover, I feel that Amazon must bring exciting offers to attract users.

Review Source

VR

Verified Reviewer  
Research Assistant  
Hospital & Health Care  
Used the software for: 1-2 years

### "Amazon Pay is a convenient online payment solution"

April 19, 2022

5.0

Paying online merchants for shopping from unfamiliar stores with confidence..

Pros

Amazon Pay is a convenient online payment solution designed to give customers more ways to pay for their items. Very easy to use.Comes with access to Amazon fraud protection. I used Amazon Pay to buy items,because that store have only option to pay with Amazon Pay and Paypal, and Paypal services are not available in my country.

Cons

I don't think Amazon Pay is a bad Service,I am completely satisfied with the service. and there is no extra charge in order to process payments to other merchants.

Review Source

PM

Pratap M.  
Student  
Higher Education  
Used the software for: 2+ years

### "Best platform for online payments"

November 12, 2022

5.0

Amazon Pay is definitely used for easier transfer of money. It will be used for buying different products in the Amazon website.

Pros

The Amazon pay service is used all over the Amazon marketplace and also in various third party websites. This service also includes a e-wallet which will provide the smoother online transactions. Also provides the credit services.

Cons

Amazon Pay has several services on its platform. The home page contains too much options in it. Which creates the confusion among the users.

Review Source

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