# Hello Retail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hello Retail the right eCommerce solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/246071/Activation-Suite/reviews --- Hello Retail 4.8 (13) [View alternatives](https://www.capterra.com/p/246071/Activation-Suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Hello Retail Ease of use 4.6 Customer Service 4.7 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael B. Head of Digital Automotive Used the software for: Less than 6 months ### "Great product with amazing support" September 11, 2023 5.0 We have some 90.000 products in our catalogue. Finding and updating "related" products for all these products manually is an insurmountable task. Hello Retail solves the issue of merchandising and recommending products for us. The app is smooth and super fast. The recommendations are solid. We can see the results. The people are really awesome. We're just very very happy with this service. Pros What sets this product apart from the competition and other products I've used is the customer success team. They really really helped us. We simply could not have done this without them, and I can't stress enough how proactive and competent they are. Cons I don't really have anything that detracts from the experience. This works as expected. Reason for choosing Hello Retail We chose to go with Hello Retail over a competing product due to a recommendation from our agency partner. Review Source PN Peder N. Owner Food & Beverages Used the software for: 2+ years ### "Hello Retail" February 11, 2022 5.0 Pros The best thing about Hello Retail is that once it is set up, it works well without you having to worry about more than you want. We at \[SENSITIVE CONTENT\] have used them for several years and are generally very satisfied. Cons Sometimes the various elements can reduce the speed in, for example, the Google page speed test. It would be nice if they looked at how they can increase the charging speed. Review Source Response from Hello Retail February 23, 2022 Hi Peder, We are happy that it works so well for you! Page speed: We are very aware of that, and the speed issues can typically be solved by optimizing the image sizes in your CMS. We are looking into if we can do something from our end. Thank you, and we look forward to helping you grow your business even more in the future. Best regards Christian, Hello Retail AP Anton P. E-commerce & SoMe Retail Used the software for: 6-12 months ### "Stockholms Ljusbutik" March 16, 2022 4.0 They have been slow to integrate the mobile-search, but overall they are good. And have good support. Pros I can see searches without results and top searches on the site. I can also choose to enter synonyms and redirects in the search menu. Cons They have been slow to integrate the mobile-search, but overall they are good. And have good support. Reason for choosing Hello Retail I actually got this product recommended by our SEO agency and we chose to try it on our site www.ljusbutik.se and so far we have been happy with their products. Review Source Response from Hello Retail April 21, 2022 Hi Anton, Thank you for your review! I am glad that you are happy with Hello Retail. I checked with our Customer Success team about the integration of mobile search, and they have been trying to get in touch with you via email for the last couple of weeks. They will try to reach out again. We will get there - together! :-D Thanks again for the review! Best regards Christian, Hello Retail Emil M. Head of Ecom Consumer Goods Used the software for: 1-2 years ### "Recommendations as a superpower!" April 28, 2022 5.0 Pros The people that help us implement and improve it at Hello Retail are great. Cons There are a few very specific functions that would be nice. Like a newsletter function. But I understand why they don't focus on that! Review Source Response from Hello Retail May 6, 2022 Hi Emil, Thank you so much for your great review! We love having you on board and helping you grow your business. Best regards Christian, Hello Retail CPJ Casper Pagaard J. Sales manager Automotive Used the software for: 1-2 years ### "Every penny worth!" February 9, 2022 5.0 Helping us with fewer support questions for finding items online, which means money saved Pros Easy to use for our customers and for us, continuously contact with our specialist Cons Some things that we can't implant on our site Switched from [Clerk.io](https://www.capterra.com/p/184765/Clerk-io/) Better opportunities Review Source Response from Hello Retail February 23, 2022 Hi Casper! Thank you so much for your review. We are happy that your customers are finding what they need and that you are saving time and money as well! Thank you, and we look forward to helping you grow your business even more in the future. Best regards Christian, Hello Retail SW Steffen W. CEO Retail Used the software for: 2+ years ### "Expensive but worth it" February 10, 2022 5.0 Pros It is very easy of use and they have great customer service. Cons It is expensive, but for us it is worth it. Review Source Response from Hello Retail February 23, 2022 Hi Steffen! Thank you so much for your review. We are happy that you find it easy to use, and that it is worth the cost. Thank you, and we look forward to helping you grow your business even more in the future. Best regards Christian, Hello Retail SG Stian G. Daglig leder Arts and Crafts Used the software for: 6-12 months ### "Love Hello Retail" February 11, 2022 5.0 The figures speaks for them selves - Users that did not interact with product recommendations Average order size: NOK 625.86 Conversion rate: 2.31% Users that did interact with product recommendations Average order size: NOK 748.60 Conversion rate: 9.40% Pros Super customer service Super easy to implement Cheaper than simuler softwares Cons Dont have anything bad to say really :-) Review Source Response from Hello Retail February 23, 2022 Hi Stian, Thank you so much for your review. We are happy that your customers are converting so much better with Hello Retail in your webshop. Those are impressive numbers! Thank you, and we look forward to helping you grow your business even more in the future. Best regards Christian, Hello Retail KK Kirby K. President Retail Used the software for: 6-12 months ### "Product Recommendations and Search" May 11, 2022 5.0 Pros We're using Hello Retail's Product Recommendations and Search features. Setup was easy and support has been phenomenal. We are seeing good ROI. Cons Some elements of the backend can be a bit confusing, but support has been good so even though it's a con, it's not really. ;) Review Source oO ola O. e-comm manager Retail Used the software for: 1-2 years ### "Easy control of search and recommendation boxes" February 14, 2022 5.0 Pros easy set-up, just a feed. Easy admin and fine tuning. excellent suppert Cons We would like to be able to choose time period for statistics Review Source Response from Hello Retail February 23, 2022 Hi Ola, Thank you so much for your review. We are happy that you find it easy to use and fine-tune. Statistics: We will look into this! Thank you, and we look forward to helping you grow your business even more in the future. Best regards Christian, Hello Retail GL Gösta L. Sales Manager Consumer Goods Used the software for: Less than 6 months ### "First impression - started only a few weeks ago" February 8, 2022 4.0 Hello Retail creates more relevance and interest to the visitor , which gives more sales , higher conversationrate and higher average orders Pros Easy to use, easy to understand. Cons the statistics relevance, difficult to understand the statistically significant correlation Review Source Response from Hello Retail February 9, 2022 Hi Gösta! Thank you so much for your review. I am happy that you feel Hello Retail is easy to use and understand. We will definitely try to see what we can do to make it easier to understand the statistics. Thank you, and I look forward to helping you grow your business even more in the future. Best regards Per, Hello Retail WP Walter P. Directeur / Eigenaar Retail Used the software for: 2+ years ### "Betrouwbaar, inzichtelijk en zeer behulpzaam" February 10, 2022 5.0 Zeer betrouwbaar. Als er problemen wordt dit snel en proffesioneel opgelost. Een partij die met je meedenkt en het beste uit de software probeert te halen voor de eindgebruiker. Pros Betrouwbaar, inzichtelijk en zeer behulpzaam. Uiteindelijk levert de oplossing Hello Retail de conversies op die wij verwachten. Het is even zoeken maar dat is met alle software. Maar als je de juiste mix toepast die pas bij je organisatie. Is het zeer waardevol. Cons Bij post conversie email pas werkzaam zijn na de dagen die je insteld. Review Source Response from Hello Retail February 23, 2022 Hi Walter! Thank you so much for your review. We are happy that we are meeting your expectations and that you are getting the extra conversions and customers with Hello Retail. Thank you, and we look forward to helping you grow your business even more in the future. Best regards Christian, Hello Retail KH Kevin H. Online Content Manager Automotive Used the software for: Less than 6 months ### "Eenvoudig aan de slag door de fijne support. Tot nu toe zeer effectief om de conversies te verhogen." March 10, 2022 5.0 Pros Wij gebruiken sinds kort de Hello Retail product recommendations en search engine. In een relatief korte tijd zien we erg goede resultaten terugkomen. De installatie & configuratie periode is zeer prettig verlopen, voor iedere vraag is er een eerlijk advies en voor ieder probleem is er tot nu toe een oplossing. Cons initieel vrij prijzig. maar omdat het een Fully-managed Service is, bespaart het veel tijd en uiteindelijk dus kosten. Reason for choosing Hello Retail De fully managed service & een transparante prijs. Bij een concurrerende partij zijn we veel uren kwijt aan ontwikkeling. Daarnaast ben je in veel andere gevallen vaak afhankelijk van een partner. Hello Retail neemt deze taken op een zeer prettige manier uit handen. Review Source Response from Hello Retail March 18, 2022 Thank you so much for your review. We are happy that you are seeing positive results already! And yes, we do help you all the way, so you don't have to deal with additional costs for developers. We look forward to helping you grow your business even more in the future. Best regards Christian, Hello Retail FT Fairley T. Manager Food & Beverages Used the software for: 6-12 months ### "Mooi product" March 9, 2022 5.0 Prettige samenwerking. Pros Integratie met ons systeem is goed geregeld. Deze functies zijn essentieel om een commercieel webshop te kunnen runnen. Cons Kan helaas niet door geimplenteerd worden naar onze App. Dit komt hoogstwaarschijnlijk niet door Hello Retail, maar door de Saas partij waar we op aangesloten zijn. Review Source Response from Hello Retail March 18, 2022 Thank you so much for your review. We are happy that you find it essential and well-integrated with your webshop. The App: Let's see what we can do! Thank you, and we look forward to helping you grow your business even more in the future. Best regards Christian, Hello Retail Similar Products Featured