# Droplet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Droplet the right Document Generation solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/245903/Droplet/reviews --- Droplet 5 (23) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Droplet Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews JP John P Transport BrokerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “The Droplet has helped me to have the carrier agreements, authorizations, and transport documents signed without following the faxed copies or costly phone pictures.“ December 11, 2025 ND Nick D Director of Instructional TechnologyEducation Management, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Droplet's form customization makes any idea come to fruition. “ August 2, 2023 NB Nick B Director of PurchasingEducation Management, 501 - 1,000 employeesUsed the software for: 1-2 years. “On top of that, they make the workflow and automation customizable to our complex needs.“ February 17, 2022 CR Cody R Director of InnovationEducation Management, 501 - 1,000 employeesUsed the software for: 6-12 months. “Additionally, I love that the software integrates with Google Workspace to SSO into the product.“ February 17, 2022 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JP John P. Transport Broker Transportation/Trucking/Railroad Used the software for: 2+ years ### "Strauss e-sign and forms of transport paperwork." December 11, 2025 5.0 The Droplet has helped me to have the carrier agreements, authorizations, and transport documents signed without following the faxed copies or costly phone pictures. Pros I prefer emailing a link and having documents returned back signed within a few minutes and this keeps my dispatch schedule going rather than holding up on missing paperwork. Cons I hate the fact that it sometimes becomes slow in processing large collections of documents and the processes of bulk sending are not as smooth as they should be. Review Source AC Anthony C. Director of Instructional Technology Education Management Used the software for: Less than 6 months ### "CPS Droplet" August 8, 2024 5.0 In general I really enjoy using droplets products. The features are continuing to improve and their customer service has been great. The company is very receptive to suggestions and will help you customize your forms in a way that works for you. Pros Droplet is an efficient way to handle large workflow tasks with multiple signoffs. Cons Some of the features of droplet are counterintuitive during the building phase of forms. Review Source JC John C. Athletic Director Education Management Used the software for: Less than 6 months ### "Aspen High School Athletics" February 17, 2022 4.0 Been a positive one.. been a pleasure working with \[SENSITIVE CONTENT\]! Pros Easier workflow and communication among people who submitted requests/forms Cons It's tad bland. It could be an eye catching form or process when filling out. Review Source DD Diana D. Licensing Coordintor / HR Exectutive Assistant Primary/Secondary Education Used the software for: 2+ years ### " To Droplet and beyond! New Heights and Successes Await" March 19, 2026 5.0 We want to expand our use of the product. It is perfect for what we need to be efficient and accurate. Pros The product itself with the Droplet team expanding their horzons.. keeping up and surpassing expectations of the industry. Cons OH, look at that.. what I said years ago is similar to our experience now.. the Administration not understanding how we that use droplet are 110% satisified, and they don't understand Droplets full potential. No cons for Droplet only our Administration. Review Source LC Lisa C. Supervisor of Finance Primary/Secondary Education Used the software for: 6-12 months ### "Droplet has increased our efficiency." July 27, 2023 5.0 Pros The thing I like most about Droplet is that forms are being moved along in the process without sitting on someone's desk to be forgotten about. Cons I have nothing to say about what I like least about Droplet. It has increased efficiency so much! Review Source NB Nick B. Director of Purchasing Education Management Used the software for: 1-2 years ### "School District Automation Must Have" February 17, 2022 5.0 We were swamped with paper forms and consistently losing track of them. We also were never able to find a company that truly understood the needs of school districts. Droplet understands this and is bringing us into the 21st century, allowing our employees to focus on their jobs. Pros It is super easy to use and the Droplet team does a great job simplifying things for the end-user. On top of that, they make the workflow and automation customizable to our complex needs. Cons Being a new company, some of the customizable elements are still lacking. However, they are very good at listening to our needs and have been very adaptive to making things work for us. Alternatives considered [Nintex Process Platform](https://www.capterra.com/p/141379/Nintex/)[Informed K12](https://www.capterra.com/p/228925/Informed-K12/) Reason for choosing Droplet They understood school district needs. Switched from [Nintex Process Platform](https://www.capterra.com/p/141379/Nintex/) Pricing and workflow issues. Review Source CR Cody R. Director of Innovation Education Management Used the software for: 6-12 months ### "A Lifesaver That We Thought We Wouldn’t Find" February 17, 2022 5.0 From start to final implementation, the rep we’ve worked with has been customer and solutions-focused. If I need to make a change, a quick email is all I have to do. Pros We looked at so many solutions and they we’re either too expensive or didn’t have the needed features. I appreciate that an expert designs the forms so that we’re not floundering to get the desired result. Additionally, I love that the software integrates with Google Workspace to SSO into the product. This ensures that our users don’t have one more account to remember. Cons I wish there was a better way to test the workflow to see how forms will be routed. Review Source ND Nick D. Director of Instructional Technology Education Management Used the software for: 1-2 years ### "A dynamic tool that can turn your organization into an efficient, consistent powerhouse" August 2, 2023 5.0 Pros Droplet's form customization makes any idea come to fruition. Our district administration has found ways to anticipate user errors and we use our Droplet forms to correct them before they are even submitted, saving everyone time and energy. The Droplet support team is amazing, as well. They also respond within a few hours and almost always have a \*chef's kiss\* perfect solution to your problem. A+! Cons The product is a bit expensive at first, but once your organization is rolling with enough Droplets, the cost is beyond worth it. Review Source JN Joe N. Technology Integration Coordinator Education Management Used the software for: 6-12 months ### "McDowell County Schools and Droplet" February 18, 2022 5.0 As we all know, time is our most valuable resource, in business as well as in our personal lives. Although we are still in the early stages of implementation district-wide, I believe quicker turnaround and processing times will be the first, and most profound, benefit we realize. Of course, the reduction of paperwork in an already paperwork-overburdened working environment will be a much-needed benefit for our staff, not to mention for our environment. Pros The product is extremely easy to use and has begun to streamline many of our office processes. What we’ve found to be most helpful is the expertise of the Droplet’s support. We have been working with \[SENSITIVE CONTENT\], and he is nothing short of amazing with his know-how and customer support. \[SENSITIVE CONTENT\] has made our transition to paperless processes seamless. Even our “die hard” hard copy fanatics in the office have started to embrace the Droplet experience. Cons Honestly, I haven’t found any features in the Droplet platform that are difficult to use. Likewise, to date, there haven’t been any features or customizations that we’ve requested that Droplet has not been able to provide. While it’s been a challenge for some staff members to switch from the hard copy way of doing business, Droplet’s ease of use has eliminated much of the reluctance we experienced during the initiation phase. Review Source KG Keith G. Director of Human Resources Education Management Used the software for: 6-12 months ### "Easy to Implement" August 8, 2023 5.0 We are using it for all HR, Federal, and state forms. Pros They complete the forms for you allowing for the best product. Cons We are pleased with the product. The we're no major issues. Review Source TC Tamara C. Administrative Assistant Primary/Secondary Education Used the software for: 1-2 years ### "Droplet has changed my daily routine. " August 2, 2023 5.0 The benefits of using the droplet system is that the requests move virtually. You can track who has the request and give them a reminder email if they hold onto it a little longer than is necessary. Pros Integration was very easy. The forms are easy for me to read because they are typed. I have a permanent record of all requests at my fingertips. Cons Our old system was paper and pen, so there is nothing I dislike about droplet. I cannot imagine going back to paper and pen. Review Source BM Brenda M. HR Assistant Education Management Used the software for: 1-2 years ### "HR Action Form and Contracts" February 18, 2022 5.0 Excellent. Great Customer Service and set-up training Pros Love the electronic signature and workflow to all approvers. Also Droplet was willing to listen to our suggestions and implement changes that made it easier to use. Cons In HR Action Form. When assign or returning to a previous reviewer would like it to go to that person to make comments. It returns it but skips them for comments. Also when Archiving would like to be able to make a comment as to why if we are stopping at someone. Reason for choosing Droplet Did not see any other company offering this feature Review Source DP Danielle P. Senior Accountant Education Management Used the software for: Less than 6 months ### "Improved workflow and efficiencies while saving time and resources! " February 17, 2022 5.0 This made a tremendous impact on our workflows, saved time and resources, and puts valuable data at our fingertips as opposed to stacks of paper! \[SENSITIVE CONTENT\] and \[SENSITIVE CONTENT\] were very responsive and wonderful to work with. Pros Droplet completely changed our workflow and improved efficiencies across our school district. The forms are very customizable for our specific needs and the Droplet team was incredibly helpful and responsive with the implementation. We are streamlining processes and saving time, paper, and money with this system! I love that it makes all the data quickly accessible-no more digging through files! Droplet forms can be used for everything from HR and finance to parent and teacher forms/communication. Cons I would like to see an option where more than one approver can be assigned to a given approval level. We often have busy administrators and it would be great if they could use a joint effort on some approvals without having to reassign it in the workflow. Review Source BP Brian P. Assistant Director of HR and Tacos Human Resources Used the software for: 1-2 years ### "These Droplet Dudes Know Their Stuff" September 8, 2023 5.0 Very good! Pros support and ease of bulk contract creation Cons Would like to know how to personally make changes to our existing contract each year. Not that I don't love \[sensitive content hidden\], but knowing how to do this ourselves would be great. Also, I'd like to customise the emails that go out. Reason for choosing Droplet \[sensitive content hidden\] were pretty freakin' sweet. Review Source MS Melanie S. HR Executive Assistant Education Management Used the software for: 1-2 years ### "Happy Customer!" February 7, 2022 5.0 I love the customer service I receive! Whenever I need help or a change they are there for me! Pros The ease of the form. The functionality and customer service. Cons I have no cons about this software or product. Reason for choosing Droplet \[SENSITIVE CONTENT\] was a great saleman! We were one of the first customers and love the relationship we developed. Review Source MW Melonie W. Tech Education Management Used the software for: Less than 6 months ### "A product that you will not want to be without " August 2, 2022 5.0 The experience was great, it was complex bc the goal of the project was to drive our workflow in the direction of the future. We implement technology/processes with the future in mind and Droplet allowed to raise the bar in our department and for this we are extremely grateful. The workflow has saved us days to complete. Pros I like the collaborative efforts with the team, they listen to your needs and from start to finish implementation is top-tier. Cons I have not a single complaint, the only addition I would recommend would be a dashboard for workflow of initial product implementation. Reason for choosing Droplet I chose droplet because the team is willing to make changes necessary to meet the needs of the clients. There were instances where I felt that it seemed like we were asking too much, but somehow they exceeded expectations and they were up for the challenge. Review Source LM Lora M. Licensure Specialist Education Management Used the software for: 1-2 years ### "Droplet is Great!" February 18, 2022 5.0 Whenever we have a question or issue, the team is there to help quickly. Pros Learning to use Droplet was easy! Also, teaching other administrators how to use it was simple. Cons I honestly can't think of a "con" of our program! Review Source AS Annetta S. HR Specialist Higher Education Used the software for: Less than 6 months ### "Southwest Tech - Droplet review " November 4, 2022 5.0 It’s been a great experience. Staff is always very responsive when I have a question or need a form updated. Pros The simplicity of distributing and collecting the forms. It was a simple process to implement. Cons Would like to have more options with organizing the archived forms. Review Source DM Drew M. Director of Human Resources Education Management Used the software for: 6-12 months ### "Manhattan-Ogden School District" February 18, 2022 5.0 Great Pros I like the workflow and ease of use. It also saves time verses actual paper forms. Cons The risk of losing some information if you edit too much of the form. Review Source SM Shannon M. HR Education Management Used the software for: 6-12 months ### "Very pleased with our Droplet form!!" February 18, 2022 5.0 We needed a online routing and approval process for contract work, and this has made it much more seamless! Pros Our form and routing was very easy to setup and the staff and administration love how easy to use it is! Cons We do wish the dashboard offered just a bit more data maybe even customizable and that we could set up user groups. Review Source RJ Robert J. Director of Technology Education Management Used the software for: 6-12 months ### "Droplet changed our system!" September 6, 2023 5.0 I recommend Droplet to anyone who wants to improve their workflow in their organization. Pros Once we launched Droplet, after working with a support team, we have been able to make our workflow much smoother! Cons There were several versions of our original form, but I think that is because many of the people on our team are not tech people, and had a hard time with systems thinking. Reason for choosing Droplet Droplet was the easiest for our teachers to use in our school district. Review Source SJ Sondra J. Executive Director Equity & Access OSD Education Management Used the software for: 6-12 months ### "Simplified Approval Process" February 18, 2022 5.0 Highly positive experience with Droplet Pros The ease of use by all parties in the approval process. Cons When using droplet remotely on my iphone, once I open an attached document to review as supporting evidence in the approval process, there is not a go back option to the previous screen to complete the approval process, I have to close and return to the original link and re-open in order to finish the approval process. Review Source MB Michelle B. Human Resources/Public Relations Education Management Used the software for: 1-2 years ### "Excellent Service and Product" February 17, 2022 5.0 Pros We are delighted with the customized service and support. We save time and are more efficient using Droplet services. Cons We are very satisfied and at this time this service meets our needs. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.