# usecure Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is usecure the right Security Awareness Training solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/244556/usecure/reviews --- usecure 4.7 (61) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of usecure Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews Steven M system techniqueManagement Consulting, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “With its cloud-based setup, seamless integrations, and portable onboarding, usecure is a tool to help identify and address security knowledge gaps.“ August 29, 2023 OS Ondřej S product managerInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “We're mostly using this feature but this automated adding of users doesn't work for groups.“ March 21, 2022 Steven M system techniqueManagement Consulting, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “It takes advantage of its time-saving automation, lightning-fast deployment, and easy onboarding of handheld devices“ August 29, 2023 Anthony N Software EngineerComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “The auto-enrollment of users in failed simulation to courses.“ March 22, 2022 MH Michael H Assistant Network ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “There is a phish alert addon for Office 365 that makes it easy for users to report phishing emails to your IT team and has improved how often we get calls about suspicious emails.“ March 11, 2022 PT Patrick T Senior Network EngineerInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “Considering I work with so many different vendors, I am used to customer support to well...doesn't exist.“ March 18, 2022 MH Michael H Assistant Network ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “The phishing simulation is one of our favourite features as you can bolster the training and get a live report of how users perform.“ March 11, 2022 ## Showing most helpful reviews Showing 1-25 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Robert D. ICT Manager Chemicals Used the software for: 1-2 years ### "Cost effictive and powerful SMB risk awareness platform. " August 26, 2022 4.0 Very positive. The team were easy to work with. Implementation was basically self serve. There are new features added regualrly. Support is responsive and the cost is incredible value. Pros The initial risk survey. It creates a profile for each user and then works on upskilling where they are weak. Its a true set and forget. all i need to do is add the user to the software and assign the inital survey and then i do not need to look at them again ever as the system takes over. Cons it doesnt handle multiple companies well. I have two comanies and theres an admin user workaround thats a little clunky. should be easier to create and manage multiple branding/email templates Reason for choosing usecure Looking at the feature set and the price against our requirments i just found usecure to be a better fit. Review Source VR Verified Reviewer Chief Information Security Officer Financial Services Used the software for: 1-2 years ### "Great product with a great price tag" March 14, 2022 5.0 Great platform. Easy to use, quick to setup and has a great price point. Support is always very quick to reply (often less than 1min through the chat - and it's a real person not a robot!). I have not found a product that ticks all the boxes like uSecure. Pros \* Phishing simulators with the ability to make custom campaigns. \* Phishing reporting button integration for Outlook. \* Automated enrollment via Office 365 and automated phishing/training courses Cons \* No ability to export metrics as PDF \* Would like an API to interact with. \* Some actions that I would expect be available from the uPhish/uLearn admin pages are only accessible as an context menu item in the Users page. Alternatives considered [Infosec IQ](https://www.capterra.com/p/233301/Infosec-IQ/)[PhishER](https://www.capterra.com/p/229206/PhishER/)[Intercept X Endpoint](https://www.capterra.com/p/151731/Sophos-Endpoint-Protection/) Reason for choosing usecure Initially it was the price point, however with the rollout of new features it is the price point and the feature set. Review Source Response from usecure March 16, 2022 Thanks for reviewing usecure! Great to hear you're happy with the feature set, price point and our (human) support. We'll make sure to pass on your feedback to our Dev team :) - Jordan. JC Joshua C. it support engineer Construction Used the software for: 1-2 years ### "nous review " March 11, 2022 4.0 Pros refreshes users n the courses often course are easy to do but easy to remember also Cons integrating with new users through microsoft so we dont have to add them Review Source lL lauren L. Project Manager Information Technology and Services Used the software for: 1-2 years ### "We love usecure" March 18, 2022 5.0 We switched to usecure from KnowBe4 and our response from our current clients have been very positive. We include usecure as a part of our offering and that is a differentiator in our market. We are also using this as a tool to get new customers for our business as well as usecure. We've also worked very closely with Nihil on development and it's great to have a partner that is open to feedback and implements changes. Pros Training is simple and easy to understand, making it more impactful. We also like that it provides other tools to help our clients understand/manage their cyber security using the breach scans and policy management. Cons I'd like to see more features of MSP Management to be able to track participating and scores from a higher level rather than having to log into each company. Review Source Response from usecure March 30, 2022 Hi Lauren, Thank you for leaving a review! Great to hear that you're finding the training approach easy to understand, as well as enjoying uBreach and uPolicy. I'll pass on your feedback internally re: more MSP features for tracking participation and scores on a higher level. - Jordan. NL Nigel L. Security Operations Manager Wholesale Used the software for: 2+ years ### "usecure Success Story" March 11, 2022 5.0 We use uSecure to deliver regular User Awareness training to our users and also to run Phishing campaigns. Pros The ease of use an clear reporting make uSecure a standout product in comparison to other products. Even so it still delivers a lot of great features Cons Some more detailed reporting needs to be dropped out to Excel to achieve. However there are easy to use build in export tools to achieve this with. Reason for choosing usecure Simplicity coupled with a range of effective features Review Source Response from usecure March 14, 2022 Thank you for your review, Nigel! Fantastic to hear you're happy with the ease-of-use and clarity of reporting. We'll pass on your feedback to our Development team re: more detailed Excel reporting. - Jordan. Steven M. system technique Management Consulting Used the software for: 1-2 years ### "Minimize cyber risk" August 29, 2023 5.0 It takes advantage of its time-saving automation, lightning-fast deployment, and easy onboarding of handheld devices Pros Usecure has offered an automated cybersecurity training program that has been easy to implement and can be adapted to the needs of each user. With its cloud-based setup, seamless integrations, and portable onboarding, usecure is a tool to help identify and address security knowledge gaps. Cons Based on the experience received with the daily use of usecure I do not find anything that I dislike. Review Source VR Verified Reviewer CISO Information Technology and Services Used the software for: 6-12 months ### "User focused Security Awareness" March 11, 2022 5.0 Pros An easy-to-use package that has some unique features that are a key differentiator. The darknet monitoring and the policy features. The risk report is first class! Cons The reporting is comprehensive, but looking forward to the updates that will ensure the graphics stand out more and are easier to read. Reason for choosing usecure The concept, the service and agility, and cooperativeness of usecure. usecure is a responsive partner and the best thing is that they really listen and always respond with positive and innovative solutions. Review Source Response from usecure March 16, 2022 Thanks for reviewing usecure! We're always working on new products and features to help us and our partners stand out from the crowd, so it's great to hear the positive feedback. There are more reporting updates planned on our roadmap which we'll make plenty of noise about when released :) - Jordan. Ludovic A. IT infrastructure manager Chemicals Used the software for: 2+ years ### "Best training platform " March 21, 2022 5.0 Highly recommend the platform and available in some many languages Pros End user really like it, I’ve been using Usecure from a previous employment and highly recommended to my new work place. Cons The reporting could be better but I assume they will improve this part of it . Reason for choosing usecure I use Usecure in my previous employment when it was only available in English and since then evolve to be an amazing platform Review Source Response from usecure March 23, 2022 Thanks for the review, Ludovic :) Great to hear your end-users are liking the training. We have more reporting features planned on our roadmap - make sure you follow us on LinkedIn and are subscribed to our newsletter to be notified! - Jordan. Judy N. DEBT RECOVERY OFFICER Financial Services Used the software for: 6-12 months ### "Deep and Dark Web Monitoring " February 20, 2023 5.0 Pros Ease on training all employees and recruits on any emerging or evolving cyber insecurities .Custom stimulation phishing. Cons Nothing to say less, it meets all it was developed for. Review Source Adam L. Clients Solutions Specialist Information Technology and Services Used the software for: 2+ years ### "Best User Awareness and Training Product We Have" March 14, 2022 5.0 Pros Enjoyable bite sized videos are used to relay important and impactful training. Cons I wish I could think of some cons but none come to mind. Review Source Response from usecure March 16, 2022 Hi Adam, Thanks for leaving your feedback - it's great to hear that you've found the training videos enjoyable :) - Jordan. CK Chadi K. BDM Information Technology and Services Used the software for: 6-12 months ### "Straight forward easy to adopt LMS" March 16, 2022 5.0 Pros it is an easy to position LMS platform. it has a lot of added value, especially when you need to add out of box contents. user friendly, and the courses deliver enough information in a very little time. other add-on features like policy management and phishing campaigns expand the coverage of this platform Cons the new enhanced training delivery (video) needs to have more enhancement. A lot of information that were on the original slides are now missed out, thus some of the questions at the end of the training are not covered in the video. Review Source JR Jonathan R. Director Information Technology and Services Used the software for: 1-2 years ### "Review from a reseller of uSecure" March 16, 2022 4.0 It has become part of our portfolio of SAT solutions with its USP of the simplicity of deployment and management. Pros We selected uSecure because of its simplicity, other security awareness training solutions we do have become overcomplicated and overloaded with content. The evaluation, trial and deployment process is great! Cons At the moment additional reporting options are critical to allow us to demonstrate the power of the solution and what it is doing for customers. Reason for choosing usecure We use both in different scenarios Review Source CT Colin T. IT Manager Insurance Used the software for: 2+ years ### "Support, Onboarding & Participation" March 19, 2022 5.0 The support is very quick, and very helpful using their chat facility. I was genuinely surprised at how engaged our users are with the content. It's been a great investment. It's a major part of our onboarding process for new users.. who we can see definitely are in need of the training. Pros Our colleagues seem to actually enjoy the training, and indulge in some inter-departmental competition too. Cons We do have a Polish department (following a recent acquisition), and the ones with poor English would benefit if they could use is more for training Review Source Response from usecure March 30, 2022 Hi Colin, Brilliant to hear your colleagues are enjoying the training - sounds like some healthy internal competition! Nice to hear the feedback on our live chat support, too. I will pass on your feedback to our content team re: Polish training courses. - Jordan. KM Kevin M. Helpdesk Engineer Information Technology and Services Used the software for: Less than 6 months ### "DealerIT Review" March 16, 2022 5.0 Pros The customisation, quality, customer support Cons Not really anything, its all fairly simple to use. Alternatives considered [PhishER](https://www.capterra.com/p/229206/PhishER/) Review Source PT Patrick T. Senior Network Engineer Information Technology and Services Used the software for: 6-12 months ### "Why you should get this product" March 18, 2022 5.0 Absolutely blown away with the amazing customer service from \[SENSITIVE CONTENT\] ! He has been very patient with demanding schedule and has gone above and beyond to thoroughly explain all of USecure's features. Considering I work with so many different vendors, I am used to customer support to well...doesn't exist. It's nice to finally work with someone that is friendly, quick to respond, and actually knows their software. Pros Great user interface! So many different tools but the human risk report alone would make me get this software. Anyone considering this USecure should demo their human risk report and I promise you'll sign up right then and there. Also I've been dealing with so many different types of policies so I was blown away to find out they also provide templates and a UPolicy builder. Cons At this point and time I haven't found anything to be a con so I can't comment on anything but If I find something then I am the type to immediately present it to the software vendor. Review Source JA Jonathon A. IT Specialist Logistics and Supply Chain Used the software for: 6-12 months ### "Very Good" March 11, 2022 5.0 Pros We use the software to help with tailoring the training to our users. It allows us to carry on with other jobs and let the software supply the training and we can review the results later. Cons I would like to see some more automated reports but the reports that can be made are very good. Review Source AG Alex G. IT Manager Information Technology and Services Used the software for: Less than 6 months ### "uSecure gives MSPs a great Security Awareness Training product for clients" March 15, 2022 5.0 uSecure's B2B account management and support have been excellent, ensuring we're familiar with the product and features and answer questions quickly so we can become masters of the system before delivering to our clients. Pros Intuitive and easy to use, an amazing array of sales and technical guides for MSPs, simple and engaging for end users often found to be in surprising need of Security Awareness Training. Cons As at March 2022, reporting needs a little more development (this is underway) - automating/exporting pretty PDF reports for clients is the final piece of the puzzle. Dashboard reports on the web UI are great for now! Reason for choosing usecure Much friendlier UI, wider range of features. Review Source GF Greg F. Mr Information Technology and Services Used the software for: Less than 6 months ### "uSecure Rated" March 16, 2022 5.0 Does what it says well - Love the support and documenting which is easy to understand. Pros uPhish is a great safe way to test users and keep them on their toes with regards to phishing attempts. Cons More reports would be great - There are ways to get the reports you need, but a quicker way would be great. I beleive reports will be added with time. Review Source RV Robin V. Data protection officer Architecture & Planning Used the software for: Less than 6 months ### "Easy to use phishing and training program" March 14, 2022 5.0 Awesome especially the support Pros The integration was not easy but that's a microsoft issue, they make it way to hard to add the mails. I love the system how it is. It's very easy to use. Cons MAybe when they fall for the phising mail that they are automatically redirected to the training platform Review Source Response from usecure March 16, 2022 Thanks for reviewing usecure! Nice to hear that you're finding the platform easy to run/use. Just to note, you are able to automatically enrol users that become compromised in a phishing simulation towards a training course. Read more about that here, and feel free to reach out to us on live chat if you have any questions :) https://help.usecure.io/en/articles/4279909-automatically-enrol-compromised-users-with-uphish-inline-training - Jordan. CT Cheick T. CEO Information Technology and Services Used the software for: 6-12 months ### "Après un bientôt un an..." March 16, 2022 5.0 Très bonne l'accompagnement est très bien, il est suivi ... Pros La facilité d'utilisation de l'outil, l'intégration. Cons Je ne vois pas encore pour le moment les intégrations se font chaque mois ce qui est très bien on a toujours des nouveautés à présenter à nos clients. Review Source CM Chris M. Partner Accounting Used the software for: Less than 6 months ### "A Good software to free your admin and IT time" March 12, 2022 5.0 Pros Ease of use, extensive library of policies. Cons While overall the price is good, it could bring more value if the price was a bit lower. Review Source Response from usecure March 30, 2022 Hi Chris, Thanks reviewing usecure :) Brilliant to hear you're a fan of our uPolicy library. We have more features planned our road map to help drive even more value. Keep an eye out :) - Jordan. DS David S. Director Information Technology and Services Used the software for: 6-12 months ### "Low Cost Cyber Security Training Without Compromise on Quality" March 18, 2022 5.0 Overall we can deliver a professional branded service to our staff and clients. The platform is quick to understand and easy to use. Pros Love the customisations that you can do, you can white label all the important parts keeping company brand where needed. The cost is low but the service and quality of the platform is equal to, if not exceeds more expensive solutions available. The service and support team are quick to assist with any issues and rectification times are fast. Cons Haven't really come across anything that's a con although I would say this is aimed more at SMB's than Enterprise. Review Source AP Adam P. IT Technician Oil & Energy Used the software for: 1-2 years ### "Great bit of software to keep our users learning" March 11, 2022 4.0 Very good investment, keeps our users thinking about what could happen if they were careless, and how to not be careless. Pros We do get feedback from our users that they have learned something new - which is great. The software is good at prioritising the correct courses if a user has a 'weak' point in their knowledge. Cons The questions quite often relate to working in coffee shops and remote working, whereas these do not often apply to our users. It would be good if we could choose the "type" of user as they don't enjoy answering questions that don't and won't ever apply to them. Review Source Response from usecure March 14, 2022 Hi Adam, Thank you for your review - Great to hear your users are finding value in/learning from our courses, as well as the knowledge gap analysis approach. I will pass your feedback on internally re: the "type" of user option and more applicable work scenarios. - Jordan. PS Phil S. Data Protection Officer Government Administration Used the software for: 2+ years ### "Cross-organisational development tool that provides excellent value" March 16, 2022 5.0 Sound company to do business with. Always there to support if custom or bespoke changes needed. Pros Very easy to set up, with powerful course-completion reports, confidence in the quality of the courses and phishing testing. Cons Nothing we can think of at the price point offered. Reason for choosing usecure The price to quality ratio was unmatched in the product space. Review Source TJ Tim J. Cyber Security & Networks Manager Government Administration Used the software for: 1-2 years ### "uSecure - excellent " April 1, 2022 5.0 Excellent Pros What I like most about the service is that is straightforward to setup, use and administer while still providing an excellent set of human risk management tools that is continually improving. Cons It would good to have the ability for delegated administrators to provide administration to a subset of users without giving admin access to all. Reason for choosing usecure Product was recommended by a colleague and since the first experience the product has been great and continually improves. This system is now integral to our cyber security program. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.