# RDPWin Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RDPWin the right Vacation Rental solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2443/RDPWin/reviews --- RDPWin 4 (80) [View alternatives](https://www.capterra.com/p/2443/RDPWin/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RDPWin Ease of use 3.9 Customer Service 4.0 ## Pros and Cons in Reviews DP Dustin P AdministraciónHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “There is a lot you can do in it. But the design is not user friendly at all.“ May 28, 2025 AK Apoorva K EngineerElectrical/Electronic Manufacturing, 10,001+ employeesUsed the software for: Less than 6 months. “Buggy and slow at times, sensitive to poor connection.“ December 2, 2021 ## Showing most helpful reviews Showing 1-25 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Product Manager (Growth, Operations, Risk) Computer Software Used the software for: Less than 6 months ### "This product has transformed my property rental business" April 15, 2018 5.0 Pros It's made it super easy for me to expand my property rental business. I love it so much I've told other property managers in my area. Cons It took a while for me to get up & running with this software. some additional implementation support would have been helpful Review Source NH Nikki H. Guest Services Manager Hospitality Used the software for: 2+ years ### "I have used RDP for a period of ten years. I have found it to be intuitive and fairly easy to learn." April 13, 2018 4.0 I like many things about RDP. I think that number one on the list is the ability to customize packages. We are now able to offer Room/Meal/Event packages to our Conference guests. This makes for a simplistic reservation experience which makes reservation clerks and guests very happy. We have a unique facility and our business model would not fit neatly into any traditional classifications. For this reason, we needed a software program that could be adapted to our very specific needs. RDP has been able to deliver. I use the Reservations module daily and have found it to be easy to use and most people are trained without difficulty. I am especially fond of the tape chart feature. Over the years we have gradually utilized features like the color codes on the tape chart. I am a visual person and I find this tool invaluable. We have created and modified many reports for our various departments over the years. Our library of reports is impressive. We have created reports for every departmental need and are pleased with the ability of RDP/Crystal Reports to be tailored. Pros I like many things about RDP. I think that number one on the list is the ability to customize packages. We are now able to offer Room/Meal/Event packages to our Conference guests. This makes for a simplistic reservation experience which makes reservation clerks and guests very happy. We have a unique facility and our business model would not fit neatly into any traditional classifications. For this reason, we needed a software program that could be adapted to our very specific needs. RDP has been able to deliver. I use the Reservations module daily and have found it to be easy to use and most people are trained without difficulty. I am especially fond of the tape chart feature. Over the years we have gradually utilized features like the color codes on the tape chart. I am a visual person and I find this tool invaluable. We have created and modified many reports for our various departments over the years. Our library of reports is impressive. We have created reports for every departmental need and are pleased with the ability of RDP/Crystal Reports to be tailored. Cons One complaint I hear consistently from our Sales Department is that re-bookings are not simple enough and that there is no ability to add reminders/calendars for tasks related to contracts. Also, our events coordinators complain about the difficulty related to event checklists and reminders. We believe that the sales/events related portion of the software needs a complete overhaul. We were given a name of an event software company who were considering an interface with RDP that would address all of our needs. It would be nice if RDP could integrate their Events program with their Reservation/IRM modules. Review Source DL Darcy L. General Manager Hospitality Used the software for: 2+ years ### "RDP" October 22, 2018 3.0 RDP support and staff has always been extremely responsive. Pros The system is fully integrated with housekeeping, reservations, maintenance, accounting, front desk and data, features. Everything is easy to access and the data analysis/stats reports are extremely useful. Owners can also access to book their own reservations, check work orders, etc. Mobile app is good as well and info is easy to load. Cons Software is server based. Every time there is an update/upgrade, we experience problems. We are still experiencing problems after our upgrade to version 5.0 and these upgrades are expensive. I would also like to see a brief training program from RDP after the upgrade at no charge. I take issue with the fact that RDP charges for "training sessions" and they are extremely expensive (training should be part of the purchase of and upgrades to the software). Loading rates, rate plan cutoffs, discounts, rate tables, is a tedious chore and takes an unreasonable amount of time to accomplish and because of the numerous steps involved, errors occur. The software is "inflexible" in many areas such as the inability to make adjustments to a reservation after the reservation has been "checked in" to the system. Review Source PB Pati B. Hospitality Used the software for: ### "RDP Has Been Great for our Resort Property Management!" August 2, 2014 5.0 Pros The warm, friendly, and professional staff at RDP are at the heart of what really makes this program work for our resort. Their knowledge and skill make the product work, but their sincere willingness to help us understand the program and customize it to our resort and their drive for customer service are what make the product work for us! We love the integration of the online system (IRM) with the same database that we pull from on our individual stations, so the two systems work seamlessly. Having the online system has increased our reservations dramatically, while allowing us to actually work with a smaller reservations staff. The individual property descriptions allow new guests and new staff to quickly see what each individual unit looks like, what is in the unit, where it's located, and what they can expect when they check in. The photos are easy for us to upload, and we can easily update descriptions as we change or upgrade our units. As the manager, I especially appreciate being able to customize reports to fit our needs. We can track demographics by city, state, or ZIP; we can run forecasts and stats on criteria we establish, and the data is easily transferred to both our Constant Contact and TripAdvisor databases. The service is outstanding. The process is very simple: you fill out a work order online. This allows you to define what your problem is, and their staff review it and assign both a technician and a time that is convenient for you to work on the problem together. Every time we work on an issue, it not only gets fixed, but the staff trains us so we can work more independently within the system. They are great at explaining the system, and their service is always prompt and professional. Most of our service calls fall in the nature of customizing reports, working through updates, and small tweaks. We know most of the staff by first name, and we feel that they know us. It's so much more efficient to work with people who know you, know what your goals are, and are willing to work hard to please you. Cons The only thing that bothered me was the amount of time involved in the initial setup, but that is something that is in all likelihood germane to the product. Regardless of whom you purchase a property management system from, you are just going to have to take pictures of all of your units, write property descriptions, and set up the rates. Ours was probably more detailed because we have 27 different floor plans (yes, I counted them just now!) and a three-tiered rate structure. Our units are each unique, so we couldn't standardize a picture of one unit and use it for several other units. We had to photograph and write descriptions and rates for almost 100 units. And again, it's something that we would have had to do regardless of who we purchased it from. Review Source ST Sharon T. Guest Services Manager Used the software for: 2+ years ### "RDP is user friendly and has tons of excellent reports. Very knowledgeable and helpful staff." April 10, 2018 4.0 Lots of great reports. Accurate and convenient month end reporting Easy and seamless reservations from start to finish. Quick view a great tool. Realtime online bookings. Integrated information. Great process and efficiency. Accurate real time information. Hassle free management of bookings. Seamless Group bookings. Pros I love the tape chart and how easy it is to move reservations around....one click and completed. Easy to figure out from beginning to end of reservation being made for beginner to administrator. Great staff to deal with from installation to daily use.....fast and efficient. Cons A lot of custom programming. When searching under find a reservation and you search a common last name and you have to hit the arrow to the next page it always says "RDP has encountered a problem. We are sorry for the inconvenience." You can go Comp to Pre-assign or Inventory but you can not go Pre-assign or Inventory to Comp. Review Source Kelly H. Revenue Manager Hospitality Used the software for: 2+ years ### "Overall I feel that RDP is a quality sofrware. I feel that there should be more training available." April 10, 2018 4.0 Pros RDP has become much more reliable, and user friendly over the last 7 years I have used the software. Cons Each time there is an update we experience a new set of issues. We typically lose something that is useful to gain something that may or may not increase functionality. Review Source JS Joe S. Manager Hospitality Used the software for: 2+ years ### "Benefits of RDP" October 13, 2018 5.0 RDPWin has been very pleasant, it is a user friendly product- which can improve business performance and with the right time spent with the customer service- can improve efficiency. So my experience has been very good. Pros Making modifications are very simple with the support of customer service. In spending time with the knowledgeable staff- you see the possibilities that maybe were not taken into consideration. The product is very good, and there is flexibility if you have ideas of your own to improve the product for your own company. Cons The graphics at first glance appear to be dated, but as more time goes on- perhaps it will get a bit more "crisp and glossier". There is a bit of pushback on certain ideas, but if you integrate some ideas that other software companies are doing for the same product- you will achieve higher satisfaction. Overall very satisfied with the product. Review Source AG Alli G. Group Sales Coordinator Hospitality Used the software for: 2+ years ### "Stuck in the 90s" October 12, 2018 2.0 RDP serves as our event planning, reservations, accounting, CRM, etc. It does not do these things well, but it does do them. My organization has bent the system to its will rather than examining the way we do business, but when trying to work with RDP organization to improve our situation, it has been a nightmare. It is very clear that RDP does not care to improve, and if they do, they are doing a crappy job of communicating that to their customers. Pros RDP does deserve some credit when it comes to the amount of things it can do, however, the amount of work required of the user to make things happen is excessive. Cons Slow as heck. Making a reservation for a large group has literally taken me 45 minutes to complete while waiting on the program to reserve the selections made. It actually took longer than 45 minutes, I just stopped the timer at that point because ignorance is bliss. Review Source TK Theresa K. Director of Sales & Marketing Used the software for: 2+ years ### "RDP is a flexible software product for the vacation rental business." April 16, 2018 4.0 Pros The flexibility of customizing the software through use of switches and other custom configuration settings makes it easy to use new features or keep them offline. RDP puts these settings in the hands of the user so you can make changes as necessary. I have also had great experiences with support. If necessary I am able to speak with a senior technician to get any issues resolved timely. They do a great job of being responsive. Cons The custom configurations sometimes make it difficult to track down bugs, duplicate the issues, and get them reported. The system needs more rate & yielding capabilities to keep up with the current trends in revenue management. Review Source JM Jenifer M. Director of Revenue and Ecommerce Hospitality Used the software for: 2+ years ### "Great for independent hotels and resorts!" October 18, 2018 4.0 We have seen an overall increase in guest satisfaction and revenues with the addition of the itinerary items. Pros This is the second hotel that I've worked at that had RDPWin. It is easy to train with and easy to learn, with flexible functionality so that it fits a variety of properties. My current property is 55% group guests and 45% transient guests. RDP makes it easy to allow for multiple pricing tiers for groups, while still offering packaging options for our leisure travelers. Cons The reporting features are clunky and are not easy to use. I would prefer it if it had better group pacing and historical reporting, and if it was easier to find data quickly. Review Source CE Catherine E. Housing Manager Research Used the software for: 2+ years ### "I get a lot of error messages and then the database closes. This occurs just about everyday." April 16, 2018 2.0 It is the only product that allows us to post manual rates. Pros The tape chart is an easy visual and shows availability quickly. It also displays the different types of reservations using colors, which is a nice feature. Cons When I make long-term reservations, it often changes the "share-with" reservation to the entire time instead of the month-to-month date I entered. I was told this was because we had to do the upgrade, which we did; but it still happens. Review Source KP Kim P. Assistant General Manager Used the software for: 2+ years ### "I enjoy using RDP it is an easy software to use and train new staff on. " April 17, 2018 4.0 Pros The confidence to know that the support staff are always available and I have felt they have always been very knowledgeable and quick to respond. This team is a tremendous asset to you. Cons When a process works well and then seems to aquire a glitch. The upgrades at times cause this and it is frustrating. It would also be helpful if there was a manual to refer to as it is not always easy to find help within RDP for simple items. Review Source MW Mervyn W. Night auditor Used the software for: 2+ years ### "I have always had a good experience using the program ." April 18, 2018 4.0 Pros What I like most about this software is its user friendliness. Its has the ability to give you all the data you need in related to your guest and their agents. It also give analysis which can with you planning. Cons What I don't like about this software is its inability to calculate a percentage of part of a total. e,g I may need a to calculate a discount on the room portion of the package not the meals. Review Source TS Tiffany S. Assistant General Manager Hospitality Used the software for: 2+ years ### "The support staff is very responsive. If we have a problem they always make sure I resolve it " April 11, 2018 5.0 I understand front desk much better Pros ease of use, support, menus are easy to navigate. The display is clear and I like the fonts. It loads quickly. I also like the feature that extracts data and then lets me create an excel spreadsheet. Cons hard to correct after guest checks out. The support staff is good but sometimes they go to quickly when explaining something. Review Source LB Lisa B. Manager Used the software for: 1-2 years ### "So many features. Overwhelming when you're getting started." April 17, 2018 4.0 That I have an online reservation system and am not doing this all by hand. Pros The tape chart and how you can move reservations around. The tape chart and how you can move reservations around.The tape chart and how you can move reservations around. Cons There are so many nuances about it. It requires a lot of training which we don't have time for, and it seems we keep learning more aspects of the system with each issue that comes up. It's like having reactive training instead of proactive understanding. Review Source JS Jess S. Rental Manager Hospitality Used the software for: 2+ years ### "Works for our property." April 16, 2018 4.0 Pros Fairly simple to use. User friendly in that RDP won't easily allow you make a mistake. It also runs you step by step through the functions that we use most often. Cons Certain functionalities that work best for unit types, but not for individual units. That could certainly be improved. Review Source JG Jennifer G. Accounts Clerk Used the software for: 2+ years ### "Very user friendly" April 17, 2018 5.0 Pros It's easy to correct a transaction after entering invoice data without having to delete and re-enter it on every occasion. Cons When selecting a house name for data entry, be careful how you scroll with the mouse, you can end up in the wrong house! Review Source AR Allan R. President Real Estate Used the software for: 2+ years ### "It's OK" October 12, 2018 3.0 No more than our old custom system. Pros It works and seems to be pretty reliable. Cons Accounting issues. Lack of flexibility. Time it takes to get things done. Unsolved issues with certain features. Review Source MT Minh T. Project Assistant Hospitality Used the software for: 6-12 months ### "Overall a good product" December 25, 2018 5.0 Pros The product is customizable and it is very useful for my work. The user interface is friendly for me. Cons However, the customer service is sometimes not very responsive but they will answer eventually. It also has some limitations in functionality Review Source HS Heather S. Concierge Hospitality Used the software for: 6-12 months ### "Frustrating." April 17, 2018 3.0 Pros All the many things that can be done on the software, yet I have no idea how to find how to do those things. I usually explore the software as much as possible when I have extra time. Playing with the software itself is the only way to learn a new task. Cons Constant errors. Constant changes are made to reservations that make no sense. Having to pay for any support needed. When given support it doesn't even fix the problem. Review Source VR Verified Reviewer VP Revenue Management Used the software for: Less than 6 months ### "A Good upcoming and easy to learn the system" July 3, 2018 4.0 Pros This system is super easy to use and has great flexibility. It is so good when it is time for us to create specific packages. It has really helped us in achieving more for our hotel and all of my colleagues are very comfortable using this. The reporting function is also a great addition. Cons Some key areas within the reservations process are not complete, it is workable but it would be good for them to continue to develop more to make this available. Review Source MD Mark D. IT Used the software for: 2+ years ### "Very in depth abilities" April 16, 2018 5.0 Pros It is not a cookie cutter solution. It allows for multiple room styles and owners. Support is very helpful. Cons Slowness of fully implementing 64bit support for interface modules. This has been improving this spring Review Source BC Bart C. Real Estate Used the software for: ### "We have been an RDP client for years and expect to be for many years." August 3, 2014 5.0 Pros If you are in the business of managing vacation rental properties for third parties, this is the only system to even consider. We bought RDP several years ago and have watched the product evolve. We continually look at other programs to see what is out there, and nothing compares. It just keeps getting better and better. As we understand, the product can be adapted to both small mom-and-pop operations and to very large hotels. So anyone can take advantage of a quality product like RDP. Cons The only issue we even think about is integration with our accounting system. However, if you have a good accountant, this is not a problem. It's not a problem for us. Review Source CN Caitlin N. Hospitality Used the software for: ### "Excellent Program and Exceptional Support Staff" October 16, 2014 4.5 Pros The software is very user-friendly. It is organized well and follows a well ordered step-by-step process for ease of use. Their customer service & support team is very friendly and easy to work with. They get back to us quickly and are always able to resolve our issues. They also provide great initial training and continuing education. Cons This software program is built for the industry and not for each individual property, so some things are not as customizable as one would hope. However, it has functionalities that can be adapted to meet most requests and requirements. Review Source MT Michele T. Front desk manager Hospitality Used the software for: Less than 6 months ### "Front desk" October 12, 2018 3.0 Maintenance fee payments are having issues and being looked at right now. Usually any issues we have are fixed within the day or in a few days. Pros Check in and out is easy to do. Running reports and night audit is farely simple Cons Customer support and a lot of errors on the timeshare part Review Source Similar Products Featured