# Maestro PMS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Maestro PMS Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more. Source: https://www.capterra.com/p/2437/Maestro-PMS --- # Maestro PMS Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Maestro PMS ## What is Maestro PMS? Ideally suited for independent full-service hotels, resorts, conference centers and multi property groups, Maestro can handle your complex PMS, Spa, Vacation Rental, and Sales and Catering requirements. With over 20 integrated modules on a single database backed by unparalleled support it is the preferred PMS of an international clientele. A browser based solution on premise or cloud, Maestro enhances the guest journey with a touchless, mobile and sophisticated personalized experience. ## What is Maestro PMS used for? [Property Management](https://www.capterra.com/rental-property-management-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[API Management](https://www.capterra.com/api-management-software/) Overall rating Based on 23 user reviews Reviews sentiment Positive 87% Neutral 9% Negative 4% Starting price $25000 Flat Rate, One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Maestro PMS alternatives Highest Rated [4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing [4.6 (211)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing [4.4 (462)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month [4.5 (12)](https://www.capterra.com/p/2445/GuestTracker/reviews/) Starting price $500.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems API Application programming interface that allows for integration with other systems/databases Booking Management Create, update, and manage bookings, itineraries, and reservations Built-in Accounting Accounting functionality within the system, not requiring integration with third-party tools Catering Management Manage catering operations/processes Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Maestro PMS 45 features Define levels of authorization for access to specific files or systems Application programming interface that allows for integration with other systems/databases Create, update, and manage bookings, itineraries, and reservations Accounting functionality within the system, not requiring integration with third-party tools Manage catering operations/processes Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Import and export data to and from software applications Central hub for developers to access documentation, tools and resources Store, manage, and track all electronic documents in a centralized location Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Track employee schedules, availability, and performance across projects and tasks Long term accommodation for guests Designed for vacation rentals Check guests in and out, issue key cards, schedule wake up calls, or other requests Global distribution system used by online travel agencies to track availability and manage reservations Capture guest experience at a granular level and utilize data to deliver tailored services Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Track and manage inventory levels to maintain proper supply Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Manage, maintain and track the performance of assets and equipment Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Access the system via a mobile application Manage and support multiple locations More than one location Book meetings and appointments through a website or digital platform Accept and process customer payments for products or services using hardware and software Track/optimize rates in relation to usage Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Track and monitor reviews of products or services Online portal through which end users can access the system, manage tasks, or obtain information One location Send messages via SMS Manage operations/processes associated with spas and other hotel activities Test specific APIs to determine if systems are properly functioning Set up connections to third-party platforms to improve business processes Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.0 (22) 4.0 Based on 22 reviews ## Pricing Value for money 4.2 (20) Basic $25,000 Flat Rate,One Time Value for money 4.2 (20) 4.2 Based on 20 reviews ## Integrations [ Tripleseat](https://www.capterra.com/p/118047/Tripleseat/)[ Whistle Messaging](https://www.capterra.com/p/181980/Whistle/)[ Book4Time](https://www.capterra.com/p/120575/Book4Time/)[ ResortCleaning](https://www.capterra.com/p/252904/ResortCleaning/)[ Ivy Experience Suite](https://www.capterra.com/p/136769/Guest-Communications-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (22) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (22) 4.3 Based on 22 reviews ## User reviews Overall rating 4.3 Based on 23 reviews Filter by rating 5(10) 4(10) 3(2) 2(1) 1(0) Mentioned topic Sorted by most recent BG Baris G. Hotel Manager Hospitality ### "Maestro is a great PMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 9/10 November 21, 2020 Maestro PMs is a great property management software with a good customer service. For me the reports the software provides is understandable and beneficial. Pros Gneral reports and the transaction reports are extremely powerful and helps to understand the metrics. customer service is quite professional and they are quick to solve the cases. Cons Pricing plan is not flexible, a modular plan would be a better fit for our case additionally user interface is way yoo old fashion. Switched from [Medallia Concierge](https://www.capterra.com/p/161921/Zingle/) Reports that Maestro provides were much more beneficial then the reports of Zingle, that's why we choe Maestro. Alternatives considered [Medallia Concierge](https://www.capterra.com/p/161921/Zingle/) [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reasons for choosing Maestro PMS Maestro PMs is stronger in terms of reports. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DD Douglas D. GM Hospitality ### "Maestro" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 14, 2020 Not good. Very difficult to train employees to use. Pros Great product for a larger type hotel. There are not many things I do like about this product. Very hard to use. Cons Antiquated. Very difficult to use and train to use. Maybe we had an old version but it seemed impossible. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 23, 2020 Thank you Douglas for recognizing that Maestro is "a great product for a larger type hotel". With a reputation for exceptional service, extensive features and partner integrations we are proud of our 8 years working with the Inn on the Hudson. Since your change in 2017 you have missed a plethora of new innovations that would benefit the property (all free to clients). The browser version and mobile apps provide portability for guests & staff, can be hosted in the cloud or on-premise and bring a fresh view of your data, extremely well received by clients. Our in-app live chat support gives users instant simplified direct live help. The new Tablet version is on track for this year giving front line staff & management an intuitive new design. New users are educated quickly via on demand training and monitored and report card based elearning, bringing more value to clients invested in Maestro. We invite you to have another look at Maestro when the opportunity presents itself. AO Andy O. Front Desk Manager Hospitality ### "Top Notch System and Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 2, 2019 Pros The software works as promoted with many options to fit clients needs. What I am most impressed is the level of support we receive and the speed in which we receive support. From daily tech questions to new technology upgrades, the Maestro team is always quick to respond and have the desire to provide solutions. Cons Group package rate setup seems to be very complex and difficult to wrap me head around, will continue to study and ask questions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 6, 2019 Thank you Andy for recognizing the level of support services we provide. It is our goal to have clients recognize the effort we put into our support services and we appreciate your positive feedback. In terms of the group rate and other group related capabilities, you have clearly identified that Maestro's group capabilities are sophisticated and flexible, and do require some review and planning to use effectively. We invite you to use our elearning website and our free on-demand training to assist you with ensuring you use that feature to its fullest potential to meet your needs. JO Joel O. Front Office & Revenue Manager Hospitality ### "Wow!" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 19, 2019 I am absolutely blown away and feel incredibly fortunate to be working with Maestro. It has the capabilities to do everything I have ever wished a PMS could do. I have recently taken over my role and received no interaction with my predecessor nor any reference materials regarding the software. Therefore I was challenged to learn as this is not software that can be picked up easily. We had a Maestro trainer, come down this month to retrain the department. He was phenomenal and I am excited to gain more and more expertise with Maestro over time. Pros Maestro is without a doubt the most impressive piece of PM Software I have come across. It is incredibly robust with functionalities for everything my heart could ask for. Customer service and tech support is top notch! Cons It is impenetrable to a new user and training a new Front Desk Agent is an involved process. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DJ David J. Area Director, Information Technology Hospitality ### "Feature Rich System at a Great Price, and Great Support Too!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 19, 2019 Maestro is a very feature rich system that rivals it's major competitors at a far less cost. Additionally, the support and training supplied by Maestro has been second to none, with nearly all support incidents resolved with only a single call. Pros Maestro is a very user friendly system. Additionally it has all the features of system 2-3 times its cost, and the support has been spot on. Cons While Maestro has great reporting options, I wish there was an end-user in-app custom report feature similar to what one might find in Salesforce without the price of additional licenses. Although you can export to excel and csv formats in the end its still just exporting canned reports. Also, while they have an analytics product, it still requires additional licenses. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HL Herb L. Group Reservations/Systems Manager Non-Profit Organization Management ### "Group Reservations/Systems Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 13, 2019 I have been using Maestro for 10 years (maintaining the setup, training staff and booking groups) and have seen improvements during this time with periodic upgrades. As a retreat center we have some unique requirements compared to hotels/resorts and the company was able to provide a way to accommodate most of those needs. It is a great program to use for individual and group reservations. Analytics views are great for historical data as well as projecting future usage. Support is great to work with and management is open to discussing enhancement requests. Pros That you can view availability and schedule meeting rooms along with guest rooms seamlessly. Cons The learning curve. However, there are certain individuals that adept more quickly than others. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BS Brendan S. Director of Operations Hospitality ### "Maestro" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 12, 2019 Pretty Good Pros The customer support is great rep. who I usually spoke with was almost always able to solve my problems rather than escalating the problem. Cons The software is glitchy and as good as customer support is they can fix it but never showed us what to do in many of the occasions when it glitched. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EE Erin E. Controller Hospitality ### "Maestro Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 12, 2019 Over all, we like using Maestro PMS. Pros Transaction details, Customer Support, Auditing Reports Cons Unfortunately, we are still waiting on Tax reporting for our 1099's / 1042s annual tax reporting. Being in the US, we require both. We've requested the function over 3 years ago and it is still on the back burner. For US Clients-this is a BIG CON Reasons for choosing Maestro PMS The Sales department was very convincing and our CPA recommended Maestro Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 19, 2019 Thank you Erin for your support and sharing that you and your team like using Maestro PMS. We regret that you may not be updated on the latest tax reporting features in Maestro and will reach out to you directly as 1099 reporting and output is available in Maestro and in use by many users, and we can certainly review 1042s options as well. We will work with you to ensure that your configuration has been updated to address this, and hopefully resolve this matter to your satisfaction. Thank you for your continued support and we look forward to addressing all your concerns. DW Daniel W. IT Manager Entertainment ### "Excellent Support, Great Features, Superb Value" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 12, 2019 One of the best systems I've had the pleasure to work with. Support is excellent, the software is robust and full of upper-tier functionality. CANNOT be implemented without a rigorous training schedule. Not a system you can throw a temp or intern on and expect them to understand. Pros Hand down the best support I've ever experienced from a tech company. Not only are they fast to respond to questions, they provide monthly training at no extra cost. Cons Naming conventions are misleading. Navigation can be cumbersome and thee online help feature is too vague. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MD Madison D. Sales Manager Hospitality ### "Maestro PMS" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 July 2, 2019 Pros I like that you can put events in and track bookings. You can make payments and keep record of events and rooms booking. Cons The program is not user friendly from a hotel stand point. To check in the employees have so many steps in order to get the guest checked in. The reports are not easy to pull and use. when you call support the person is not always nice and helpful. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 8, 2019 Thank you Madison for sharing your experience. Maestro is highly configurable, and the steps chosen by your property's management team may present multiple screens to meet management data needs. Maestro can be trimmed down to only a few steps to check in a guest, as well as support self check in and mobile check in if desired. We also pride ourselves on excellent support and training services and have built our reputation on this and encourage you to reach out to our Client Services or Senior Managers anytime you feel the service you received did not meet expectations. We take our high level of service very seriously and in addition to calling for live support or using our online chat, we have a comprehensive elearning website for clients. We also provide on-demand training, and would be happy to spend some time with you to understand your specific concerns and help address them. Thank you again for your input, please give us an opportunity to improve your experience with Maestro. 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