# MSP Manager Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about MSP Manager Software - reviews, pricing plans, popular comparisons to other Service Desk products and more.

Source: https://www.capterra.com/p/242257/MSP-Manager

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# 

 MSP Manager Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

MSP Manager

## What is MSP Manager?

N-able MSP Manager is a help desk and billing PSA designed exclusively for IT service providers. It's a robust, but intuitive solution that helps them provide excellent customer support incredibly efficiently. The MSP Manager mobile app arms technicians with all the information they need to resolve tickets anywhere, anytime. MSP Manager is a powerful standalone solution, but also integrates with both RMM products offered by N-able for a single pane of glass experience.

## What is MSP Manager used for?

[Service Desk](https://www.capterra.com/service-desk-software/)[IT Service](https://www.capterra.com/it-service-software/)[Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)

Top alternative

Featured

Overall rating

Based on 15 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$49

Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

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Do you work for MSP Manager?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.n-able.com/&name=MSP Manager)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### MSP Manager

3.9 (15)

VS.

[4.1 (195)](https://www.capterra.com/p/13803/N-central/reviews/)

Starting Price

$49

Per Month

Starting Price

$1.75

Other

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.5 (13)

Ease Of Use

3.9 (195)

Value For Money

3.7 (9)

Value For Money

3.9 (183)

Customer Service

3.6 (9)

Customer Service

3.9 (185)

## MSP Manager alternatives

[4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/)

Starting price

$129.00

Per User, Per Month

[4.7 (282)](https://www.capterra.com/p/184229/NinjaOne/reviews/)

Starting price

Contact vendor for pricing

Highest Rated

[4.7 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/)

Starting price

$67.00

Per User, Per Month

[4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting price

$20.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/242257/MSP-Manager/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Notifications

4.0 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Ticket Management

3.5 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Track, manage, or resolve user requests and IT incidents/issues

Dashboard

3.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Activity Dashboard

2.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts/Escalation

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

Help Desk Management

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Managing service requests, incidents, IT issues & support with a ticketing system

MSP Manager 23 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Assign issues and tasks based on availability or required skills

Create, manage, and send invoices or bills to customers

Private online space that lets businesses securely share documents and provide information access to clients

Provides a channel for team members to share media files, communicate, and work together

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Managing service requests, incidents, IT issues & support with a ticketing system

Schedule and assign issue completion dates and/or times

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Observe and track the demand, usage, progress or quality of a system, product, or user

Plan and coordinate all the resources, costs and time needed to execute assignments

Set an issue to repeat

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Plan availability and assign specific time slots for tasks and resources

Online portal through which end users can access the system, manage tasks, or obtain information

Track the status of support tickets/escalations as they move through the service queue

Create, manage and track all task activities and progression

Track, manage, or resolve user requests and IT incidents/issues

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Features

3.7 (13)

3.7

Based on 13 reviews

## Pricing

Value for money

3.7 (9)

Free Trial

Basic

$49.00

Per Month

Value for money

3.7 (9)

3.7

Based on 9 reviews

## Integrations

[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

Xero](https://www.capterra.com/p/120109/Xero/)[

QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[

N-sight RMM](https://www.capterra.com/p/163344/N-sight/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.6 (9)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.6 (9)

3.6

Based on 9 reviews

## User reviews

Overall rating

3.9

Based on 15 reviews

Filter by rating

5(6)

4(6)

3(1)

2(0)

1(2)

Mentioned topic

Sorted by most recent

JC

Jeff C.

President

Information Technology and Services

### "Can't be trusted after hack, and unethical billing"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 28, 2025

When it worked, the software was OK at best. Not very robust, and seemed like something from the 90's. To be honest I lost all confidence after they were hacked, and put all of my customers at risk.

Pros

When it worked it was not bad. If I was able to contact someone at support, they would try to answer questions.

Cons

Terrible support. Responsible for one of the largest MSP hacks in history before they changed their name from SolarWinds to N-Able. Unethical billing practices. They will continue to charge you even after cancellation of their service.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DM

Dennis M.

Technitian

Information Technology and Services

### "MSP Manager works well enough with N-Central"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

April 30, 2025

MSP Manager has fallen into an OK grove where you can accomplish most day to day tasks. Ticket generation, tracking, and taking time, as well as general client communication is adequate. The initial setup was a bit flaky with updates done at bad times (during the work day) but we were very early users so some of those issues have been resolved.

Pros

Generally accessible from anywhere, ticketing and notifications are adequate.

Cons

Reporting is basically non-existent as you can only use the limited canned reports.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PC

Paul C.

Support Manager

Information Technology and Services

### "MSP Manager - your ticketing system"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 25, 2025

MSP Manager delivers a user-friendly, out-of-the-box ticketing solution that simplifies IT service management for offices prioritizing speed and standardization. Its preconfigured workflows reduce setup time, allowing teams to deploy the system within hours instead of weeks.

Pros

MSP Manager excels with its preconfigured, no-code workflows — perfect for teams prioritizing speed over customization.

Cons

limited customization for our office Predefined reports lack flexibility to track office-specific KPIs (e.g., internal SLA metrics, department-level trends), forcing reliance on external tools.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Director

Information Technology and Services

### "It work ! "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

March 28, 2023

Pros

Can manage a lot of devices and permit automation

Cons

Sometime loading can be long but its working at the end

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JG

Jaden G.

IT Specialist

Information Technology and Services

### "Limited use, but no issues with it "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

November 21, 2022

Pros

The layout of this product is very easy to use. Helps you to easily see information that is needed. The integration is great as well.

Cons

I have used this on a limited scale, so I do not have much to offer for dislikes.

Switched from

[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

HL

Hugh L.

Infrastructure Technician

Information Technology and Services

### "MSP Manager Revuew"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

November 17, 2022

MSP Manager allows us to be easily organised, and track staff activity well, on top of being able to track customer invoicing from within.

Pros

How simple and intuitive it is to use. Could easily be picked up by new hires with little training.

Cons

Occasionally there are bugs with completing tickets that have been unresolved for a long time.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JS

Jaco S.

Systems Engineer

Information Technology and Services

### "Bring me your issues!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

October 8, 2021

Very good. Apart from attending to customer needs, I use the tickets scheduling and meetings features to streamline my day and get my tasks done on time.

Pros

Ticket systems and MSP platform (almost) in one. My company has been using this platform for a while now. It is feature rich and customizable.

Cons

The ticket system runs in the background but does not auto refresh. You have to manually refresh it to see new assigned tickets.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SG

Skye G.

Information Technology and Services

### ""

5.0

Overall Rating

5.0

5.0

Ease of Use

0.0

0.0

Features

0.0

0.0

Customer Service

0.0

0.0

Likelihood to Recommend

0/10

April 5, 2019

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Vania Y.

Technical Project Manager/ Senior IT Systems Engineer

Computer & Network Security

### "On par with other SolarWinds products "

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

January 25, 2019

Pros

I like that you can create tickets that have timers to make it easier to track how much time was spent assisting a customer.

Cons

Hard to setup; I wish there was an easier way to setup clients in the system.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Chris M.

IT Consultant/Senior Desktop Support/Windows Server Administrator/Network Administrator

Information Technology and Services

### "Good if you can't get better"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

3.0

3.0

Likelihood to Recommend

2/10

January 7, 2019

So, we have been using MSP Manager for about a year now. I can't say anything good about it. It is clear they took different tools and tried to cram them together, but not very well. It runs so slow. If I go into a ticket and mark it as "in Progress" and want to save a message to it, I have to save multiple times. Every change or note requires it's own save. No real reporting functionality. It's very counter intuitive. Having used Service Now, Remedy, and Spiceworks. All of those tools do a much better job

Pros

Web-based, I guess is a plus. Does incorporate Solarwinds N-Central.

Cons

Difficult to use. Slow response. Bad UI. Every step requires a save.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/242257/MSP-Manager/reviews/)

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