# RingEX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RingEX the right Business Phone Systems solution for you? Explore 1200 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242188/RingCentral-MVP/reviews --- RingEX 4.2 (1200) [View alternatives](https://www.capterra.com/p/242188/RingCentral-MVP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RingEX Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews AP Albert P AdministratorAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “The instant caller ID pop-ups allow us to proactively answer calls, especially from those we've been trying to reach, dramatically reducing frustrating phone tag. Plus, the integrated texting feature streamlines communication, enabling seamless back-and-forth with our customers“ March 5, 2025 Marco C Pre Litigation Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Another problem is that the default number selected is sometimes the company's main number and not the user's own number, which makes interaction difficult.“ December 20, 2025 MC Milena C Office ManagerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “RingEX is simple to setup and they do offer multiple options for easy add ons that are both free or even some cheap options to help optimize your phone system.“ November 14, 2025 JB Jonathan B HR and Operations AnalystNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “Additionally, there were times when the call dropped randomly; however, this might of been to internet problems.“ October 29, 2025 LH Lyla H AdministratorConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “I love that it is an app that I have on my phone so I can call our customers straight from my cell phone.“ December 12, 2025 CE Cameron E Chief Operations OfficerMusic, 11 - 50 employeesUsed the software for: 1-2 years. “Sometimes the notifications settings can get messed up without any intervention.“ April 7, 2025 AS Alex S Business Development Manager and Senior Marketing StrategistMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “The ability to create call trees for different departments of our organization has been a game changer in our response time for leads.“ September 20, 2024 MF Meg F OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “Way more expensive than initial quote with lots of additional fees, lots of issues with texting (including making all of our texting read only without warning and now having to wait on an unnecessary TCR certiicate to be approved for conversational texting which isn't necessary and could take up to 30 days).“ August 3, 2023 ## Showing most helpful reviews Showing 1-25 of 1200 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Suzi L. Project Manager Semiconductors Used the software for: 1-2 years ### "Program very easy to use at a very accessible price, I love it." April 12, 2023 5.0 RingCentral has integrated numerous modes of communication into a single app, each of which may be seen individually or together on a dashboard. The dashboard, in general, has been of great use to us in the conduct of our day-to-day business. Because of this added bonus, we have been able to get rid of all of our desk phones, which has freed up additional space on our workstations. Pros RingCentral MVP combines all of the fundamental requirements for effective communication into a single program that runs on your own computer. Within a single interface, I am able to monitor and respond to incoming phone calls, text messages, faxes, and instantaneous messages from other users. Cons The first transition from using a traditional desk phone to a desktop app is one of the drawbacks of RingCentral MVP. No matter where you take your laptop, you can now take your calls with you. Although getting acclimated to it takes a little bit of time, the experience has been positive in general. Switched from [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[Nextiva](https://www.capterra.com/p/175788/Nextiva/) I decide to use this program because of the features it has and the price, which is very affordable. Review Source James B. Broker, Owner Real Estate Used the software for: 2+ years ### "A pretty good office phone system not cost effective at all!" December 5, 2022 4.0 See above. The only problem is cost and customer service. Pros The main things this system does well; call routing, mobile access, voicemail, call transfers. Cons This software takes a very long time to set up and get rolled out to the team. This is not cheap and only gets more expensive over time. Their customer service is terrible. I have to search to find out anything on my own. I have tired to schedule numerous meetings with my account manager and usually don't get a reply. The last time we actually got one scheduled he flaked and never called into the meeting. I had my whole team there waiting. Switched from [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) More features and I was told by a sales person it would be cheaper. They lied. Review Source VR Verified Reviewer IT Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Very good VOiP" December 14, 2023 3.0 Overall, our experience has been good we will be continuing to use RingCentral in the future Pros The online portal is fantastic. It allows you to divert your calls very easily to a phone or even take them on your computer rather than your desk phone Cons We do get several dropouts on desk phones a day Which sometimes makes it frustrating Review Source Response from RingCentral December 19, 2023 The Review Team thanks you for sharing your feedback with us! We're delighted to hear that you find RingCentral an excellent VoIP solution and appreciate the convenience our online portal offers for call diversion. We understand your concerns about dropouts on desk phones, and we apologize for any frustration this may have caused. Our team takes this feedback seriously and is committed to addressing and resolving any issues to improve your overall experience. To address this, please get in touch with our Support Team at your convenience here: https://support.ringcentral.com/contact-support.html. We appreciate your overall positive experience and commitment to continuing with RingCentral in the future! If you have anything else you'd like to share with the Review Team, please email us at review@ringcentral.com. Thank you for choosing RingCentral, and we look forward to continually serving your communication needs! Adrian A. Project Manager Information Technology and Services Used the software for: 6-12 months ### "RingCentral Great For Business" November 15, 2022 5.0 RingCentral has been a great stride forward compared to our previous VoIP solution which was buggy and had issues. It's simple, easy to use and just works. Pros Having used a competitor software previously I find that using RingCentral is quick, easy and bug free. It's relatively simple to load on your PC or mobile and does the exact job it is designed to do well. Cons Contact management could be improved on RingCentral, but overall, there really isn't much to complain about. Switched from [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) GoTo was cheap, but the quality was also cheap and it faced frequent issues. RingCentral is clearly the superior product here even if it's a bit more expensive. Review Source Rick K. Owner Construction Used the software for: 6-12 months ### "Ring Central is a solid small business phone service " May 9, 2023 5.0 Overall we really liked Ring Central. The only reason we switched away was because a friend started their own VOIP phone service and we got to support them and use it for cheap. I really like Ring Central and have recommended it to several friends over the years. Pros We used Ring Central for about a year and it was always pretty good. I really liked the mobile app because it allowed us to work remotely and not have to pay for phone service at our employees homes. Cons The phone service only ever had a problem when the internet went down on our office or in my neighborhood. Ring Central was great, the internet was not reliable enough. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[Phone.com](https://www.capterra.com/p/147610/Phone-com/) Usually it was about price or a new feature. In the end we switched to what we have now because a friend of mine started their own phone service. Review Source Mario D. General Manager Construction Used the software for: 2+ years ### "Good from far, far from good." October 5, 2022 3.0 Horrible experience. We stayed with them because we signed a contract without fully evaluating the platform. Tech support was pleasant, but insincere, and seemed more concerned with getting you off the line rather than the resolve the issue, and they used the expression 'system limitation' so much that I stopped calling. The icing on the cake was that after honouring the two-year contract with a platform that did not meet our needs and we were not using, the contract auto-renewed itself for another two years. 2 or three hours on the phone with various representatives later, they would not budge and would charge us a full cancellation fee. Sat part is that I will spend more in legal fees to get out of this mess, but I'll be damned if they will see another dime from us. Pros Initially, it looked good, and it had all the features we wanted. Signed up for it, and once we started doing testing we realized it was not a good fit for us. Cons Where do I start? First off, while this may affect Canadian users, whenever we received an incoming call, the CNAM lookup would only show the name of the city the call was originating from. Not the name or the number. After hours of talking to tech support, the only workaround was to turn the CNAM lookup off so we could at least see the number. Getting this half-fast workaround to work was one of the most frustrating experiences of my life. Talking to people a world away and getting them to understand what the issue I was experiencing, including screenshots and videos, felt like talking to a wall. They could not understand why I had an issue with only seeing the name of the city on call display. The tech support kept referring to system limitations whenever they could not solve something. The salesperson has mislead us and told us we could manage multiple lines from one interface. That is not the case. You have to log into each line separately. As a small team, we wanted to have everyone have access to certain lines and be able to jump in on a conversation. That could not be accomplished. This platform was clearly not a good fit for us, but we signed a contract, and made the best of it. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Reason for choosing RingEX It seemed to have more features for the price. Review Source Darian P. Senior Developer Insurance Used the software for: 1-2 years ### "Review of Ringcentral" May 19, 2022 5.0 Ringcentral replaces our previous phone system in its entirety, allowing us to utilize soft phones and providing a means for video and text communications. Although we later transitioned to different services for chat and video, initially it was a welcome addition when we were just needing the phone/fax. Overall ring central is a high quality soft phone. Pros Ringcentral gave us a lot of options with a low barrier to entry. We came from an environment with no soft phone capability so the transition was very noticeable. The peer-to-peer communication and peer-to-client communication are both very simple and the call quality is always crystal clear. Cons The initial IVR setup for our company was a very drawn out process. We had to hire an external party to create our entire workflow since the built in functionality did not suit our needs. Additionally, we were in the market for a custom API hook that new calls would invoke and the process to get this built in took an extremely long time (6+ months) to add. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Softphones were not a part of our plan with Mitel, additionally we noticed some issues with the reporting that our employees were bringing up that the reports were unreliable. Review Source Max P. Manager, Professional Services & IT Computer Software Used the software for: 2+ years ### "Very Cost Effecient Way to Provide Seamless Phone Service for Local and Remote Employees" May 7, 2019 5.0 I have had a positive experience with RingCentral. We use it for all remote employees and our local conference rooms. Once the IT team had the process down for adding groups and numbers everything has run smoothly. Pros RingCentral was very easy to setup for our local office as well as remote employees. We mainly went with RingCentral for this functionality. I could order and ship a phone to a remote employee or set up a phone number for remote employee without them needing a phone and all they would have to do is plug in the phone or log in to RingCentral to get going. Call routing and everything else was seamless to the remote employees. Cons There is a bit of a learning curve in configuring the different groups. The customer success team is there to help you get started over the phone and generally available to help whenever needed. It was a bit of a pain to get started, but this was in 2015. It was quite a few emails back and forth with an account rep to get the right plan and block of numbers. Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing RingEX Pricing and features made us choose RingCentral. Review Source AP Albert P. Administrator Automotive Used the software for: 2+ years ### "Overall I love this Software and Features" March 5, 2025 5.0 Improving the call transcription process would significantly enhance our record-keeping and customer communication. Ideally, a more streamlined and automated transcription feature would minimize the current manual steps. This would allow us to easily reference customer agreements, particularly regarding costs, and prevent potential discrepancies or misunderstandings. Pros RingCentral's desktop notifications are a game-changer for our customer interactions. The instant caller ID pop-ups allow us to proactively answer calls, especially from those we've been trying to reach, dramatically reducing frustrating phone tag. Plus, the integrated texting feature streamlines communication, enabling seamless back-and-forth with our customers Cons I would like it to be a little easier to get it to transcribe the calls for future reference. Sometimes a customer will agree to have something done then claim we didn't let them know the cost. This could be a more automatic feature and less hoops to activate. Review Source MM Marcus M. Sales Telecommunications Used the software for: 6-12 months ### "RingEX Review" September 15, 2025 4.0 Overall my experience with RingEX was a little bit challenging at times, I ended up using Chase as my main platform, but I will still use RingEX as a secondary option. Pros One thing that stand out to me about using ringEX is the ability to see the number of calls made, also the ability to disposition each call, letting me know if I didn’t get ahold of the person. Cons My personal experience with RingEx on my work computer is that I noticed some Lag in my calls, that was a consistent issue with ringEX on my work Computer. Review Source Response from RingCentral January 8, 2026 Hey Marcus, thank you for providing us with your valued feedback! We are thrilled to hear that you find the call counting and disposition features useful for tracking your interactions and identifying when you have not been able to reach a contact. While we are sorry to hear you've moved to another main platform, we are glad that RingEX can still serve as a reliable secondary option for your business needs. If you are interested in continuing the conversation, please reference this review and email the Review Team directly at review@ringcentral.com. CS Connor S. Brokerage Operations Associate Financial Services Used the software for: 1-2 years ### "Centralizing our external communications" November 29, 2024 4.0 We use RingEX and Ring Central for all of our phone calls and meetings with customers. It is a great way to keep everything all in one place for our external communications. Pros RingEX is great for Ring Central customers to centralize all of the text, phone and video capabilities of your account. Cons We have not had great experiences with their customer support and billing teams. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing RingEX We do not have any other Microsoft products so were more inclined to try out another product. Review Source IB Ian B. Prevent Manager Information Technology and Services Used the software for: 2+ years ### "Incredible Phone Management" June 22, 2023 5.0 We have had an excellent experience using RingCentral MVP. It has been essential for our communication within our team and with our clients. I would recommend to any company looking to have great video and telephone communications. Pros We utilize the ability to manage all our users phones and licensing form the admin portal. Uses connections are very reliable and the VoIP options help us be more mobile. The administration is easy to learn and setup. Users are able to quickly pick up how to use phones. Cons If we had to pick a con for this it would be that it really makes you use their phones if you want a physical phone at desks. It would be nice to use other brands. Alternatives considered [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reason for choosing RingEX We choose RingCentral MVP over Zoom phone due to them having more features and better pricing. Review Source TD Thomas D. IT Manager Insurance Used the software for: 6-12 months ### "Streamlined Communication and Stellar Service" June 5, 2023 5.0 The platform's user-friendly interface made setting up and managing our phone system incredibly easy. The call quality was exceptional, ensuring crystal-clear conversations with clients and colleagues. The range of features, such as call routing and voicemail transcription, greatly improved our efficiency and productivity. Overall, RingCentral provided a seamless and reliable communication solution that greatly enhanced our business operations. Can't recommend this product enough. Pros We used the optional onboarding PM for our deployment to free up time with our IT Department and it was well worth the investment. This allowed us for a seamless go-live deployment! Cons While the admin user interface is nice looking, it can be a little daunting at first because configurations can be done many ways. Further to this, it is not possible to test a 'what-if' after you are done programming (for example what-if a call comes in on X and they do Y where does the call get routed) leaving you to deploy into production and potentially cause downtime or issues. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reason for choosing RingEX We found that while the price was a little higher than most of these products, the support and feature set that came with RingCentral really fit our company. Review Source RT Ryan T. Head Of Integrated Search And Data Performance Marketing and Advertising Used the software for: 2+ years ### "One Stop Shopping For Remote Workers & Nomadic Offices " November 13, 2023 5.0 Our office used RingCentral for all it's telephony (calls, text, voice mail) needs for over 3 years. We rarely experienced outages or issues and it allow us to maintain a local Canadian office phone number despite working 100% remotely. Unlike some VoIP competitors it also had built in text message services which made SMS authentication through text seamless. Pros RingCentral allowed our office to keep it's dedicated Canadian office phone number and take that office phone global with it's VoIP system. We we're able to use text authentication services, call clients, and keep our office going from any location in the world. Cons RingCentral offers more than most VoIP services - mainly because of it's dedicated app. That said the cost of this service is far more than most of it's competitors. It's an expensive solution unless easy of use outweighs cost. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/)[VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) Reason for choosing RingEX RingCentral offered an integrated solution for text and call with a built-in and fully supported app. Setup was easy, staff supported, and only took a few minutes. Review Source Response from RingCentral November 22, 2023 Hi Ryan, thank you for your awesome review! The Review Team appreciates you sharing your experience with us and the community. If you want to share more with us, email us at review@ringcentral.com. We appreciate your loyalty! bC brian C. Project Engineer Logistics and Supply Chain Used the software for: 6-12 months ### "Excellent Product and well worth the investment" July 15, 2021 5.0 Whether I am at my desk or in the shop area, I never miss a call from customers or vendors Pros I use Ring Central daily and have come to depend on it for every day task. Conference calls and on-line meeting, keeping updated on project status at my finger tips and only a few critical functions I depend on Ring Central to aid with. Cons At first all the functionality can be over-whelming but because the user interface is simple to learn, the learning curve is very short. Review Source SS Sean S. President Accounting Used the software for: 6-12 months ### "Ringcentral" December 9, 2024 5.0 that this system works with anyone and with any kind of company Pros That this is a great product to use for any company Cons that you can use your desktop with the app Review Source JV Jon V. IT Service Delivery Manager Hospital & Health Care Used the software for: 2+ years ### "MSP Use Case for RingCentral" July 28, 2023 5.0 Overall, our experience both using and reselling RingCentral has been very positive. Our staff and clients use these products daily and while we do need to work through occasional issues, these are more often training based than product issue based. Pros We both use and resell RingCentral. Our self-use is for our IT Service Desk support number and this works wonderfully. It provides us the flexibility to be out in the field and still receive calls from our clients. The medical practices that we've migrated to a RingCentral phone solution find great value in the additional features beyond just a plain old desk phone. These include faxing, SMS messaging, video conferencing, call analytics, etc.. Cons There are times where it can be difficult to work with the RingCentral sales team and support teams. That said, if you are patient and persistent with them you can almost always reach your end goal. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing RingEX Ease of access and initial setup. Review Source Response from RingCentral August 9, 2023 Jon, the Review Team appreciates your valuable feedback. Thank you for taking the time to articulate your positive experience with our product. If you would like to continue the conversation, do not hesitate to email us at review@ringcentral.com! WB Walter B. Director of Sales Information Technology and Services Used the software for: 1-2 years ### "The go to phone system for SMB." August 29, 2023 4.0 I was impressed with using RingCentral MVP functionalities. Pros Aside from the functionality I like that you have the option to have an actual desktop phone, or softphone to use an app on a mobile device to stay connected with team members, prospects, and customers. Cons This does not happen often but there could be a lag once in a blue moon. Alternatives considered [Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/) Review Source Response from RingCentral September 7, 2023 Walter, the Review Team appreciates you for taking the time to leave a review! We are happy you enjoy the diversity in device options and product functionality. Thank you for being a committed user! Memory M. Website designer Broadcast Media Used the software for: 2+ years ### "Good for inner-office messaging but not for task management" February 19, 2021 4.0 I pretty much already said everything in my previous comments. This was already being used when I started working for this company so I don't know how it's measured up to people's initial expectations. But it is useful for messaging coworkers and discussing projects and other work-related topics. We use RingCentral meetings a lot. Not only does the entire office use it for our daily morning meetings, but it's also used a lot by individual teams to discuss their projects. This is another feature that has been especially useful during COVID. We used to use it some when we were all working in the office, but it's been a great tool for communicating with coworkers now that we are all home and can't easily walk down the hall to someone's office. From what I understand, this software is owned by Zoom so it has a lot of similar features to that meetings platform. So people that are familiar with Zoom would probably have an easy time figuring out how to use RingCentral meetings. I really dislike the desk phones though - which we received as part of our RingCentral package. They are way too complicated to use so I almost always used my personal cell phone to make work-related calls. I actually find the RingCentral Phone app a lot more intuitive and easier to use than the desk phones. Pros I like that you can set up different groups/teams to discuss things with people that are relevant to the conversation. For example, each company department can have their own team or one can be set up for a specific project and you can choose to only add the people involved with that project. You can also have private chats with with one or more people, then turn that chat into a team of you determine that world be beneficial. I also like that you can tag people, decreasing the chance that they'll overlook the message, know it's something important they need to view/respond to, and will see the message more quickly (if they have tagged-notifications turned on in their account settings). It's also nice that it's likes to the office phone system. It allows you to take phone calls made to your office phone on your cell phone if you have the RingCentral phone app (RC Phone) installed. This has been especially useful during COVID. We've been working from home for almost a full year and most people didn't take their desk phones home with them. It's great to be able to receive work calls even though we haven't been in the office. It also integrates with meetings. Each person has their own, unique meeting URL to use if they are scheduling meetings on the calendar. But you can also start a meeting directly within a team and everyone on the team will get notified that they are being called into a meeting. Cons My company was trying to use this for the reasons I described above, but also as a task-management tool. Although there are some task-management features built into the software, it's definitely not what I would recommend for that purpose. Because the main purpose of this is for messaging colleagues, the layout is not great for keeping your tasks organized and helping you stay on top of all the various projects you have going on at once. When tasks are assigned to people, they quickly get lost among all the messages that are posted after the assigned-task notification. When we were using this as our only task-management tool, people would often forget about tasks, miss the deadlines, etc. Review Source Tess W. Founder/CEO Hospital & Health Care Used the software for: 2+ years ### "This is THE WORSE VOIP System! Do NOT Purchase!" June 21, 2022 1.0 I hate this software and I'm trapped using it because of ported telephone number. Pros I looked at the integration features and thought this would be the best selection to allow me to integrate with my other software. I was SADLY mistaken! They have all the bells and whistles but I've never used them because I never received installation instructions and even as I send this review, I CANNOT get anyone on the phone to help me. Cons THE CUSTOMER SERVICE is non-existent! Today, the first person actually hung up on me! Review Source RM Rosalina M. Executive Assistant/ Freelancer Insurance Used the software for: 2+ years ### ""Boosting Team Collaboration with RingCentral MVP: A Comprehensive Review"" March 1, 2023 5.0 Generally speaking, RingCentral MVP is a complete correspondence arrangement that offers a scope of elements to help remote groups convey and team up really. In any case, it may not be the best fit for each business because of its estimating and reconciliation restrictions. Similarly as with any product, it's vital to painstakingly assess your choices and consider your particular business needs prior to pursuing a choice. Pros Simple to utilize: RingCentral MVP is easy to understand and instinctive, in any event, for non-educated clients. The point of interaction is basic and direct, making it simple to explore and get to highlights.Far reaching correspondence highlights: RingCentral MVP offers a scope of correspondence highlights, for example, video conferencing, group informing, document sharing, and virtual telephone administrations, making it an all inclusive resource for remote groups.Versatile: RingCentral MVP is versatile and can be tweaked to fit the necessities of any business, whether you're a little group or an enormous endeavor.Reconciliation choices: RingCentral MVP incorporates with a scope of different devices, including CRMs, project the executives programming, and efficiency applications, making it simple to smooth out your work process.Solid client care: RingCentral MVP has gained notoriety for amazing client service, with every minute of every day telephone, email, and visit support accessible for all clients. Cons Costly: RingCentral MVP is more costly than a portion of its rivals, with evaluating plans beginning at $19.99 per client each month.Restricted free arrangement: While RingCentral MVP offers a 15-day free preliminary, there is no continuous free arrangement, which might be a disadvantage for more modest organizations or new businesses.Reconciliation limits: While RingCentral MVP offers combination with a scope of different devices, a few clients have viewed the incorporation limits as a downside.Restricted customization choices: A few clients have revealed restricted customization choices with regards to marking and appearance.Dependence on web association: As a cloud-based arrangement, RingCentral MVP is dependent on a steady web association, which can be difficult for clients in regions with unfortunate network. Review Source Kim P. Social Media and Content Development Manager Used the software for: 2+ years ### "Rock Solid VoIP with great features, but on the expensive side" October 6, 2017 5.0 It's really quite something to have a portable phone system that you can use on any device that can access the internet. Pros Never had any downtime with RingCentral, which is a big deal to compensate for the fact that we all work remotely. It's important to feel that we can JUST call. We had the occasional weird softrware incompatibility issues withe some USB headsets with the Softphones, but besides that, it felt like it just worked. We have always been able to set up any menu tree, any re-routing option, any special hours of operation we wanted to, in order to suit our occasional business quirks. They have also been quite flexible with our contract, with the occasional downgrade, even when they did not have to. RingCentral also helps us comply with HIPAA standard, which allows us to have health-realted video calls with our clients on a secure platform. The video calls are really quite good, with little to no lag. RingCentral Meetings seems to be another one of their services that seems to just work. The admin portal seems to get better and better, and easier and easier to use. Even though it has a very extensive list of features and options, we seem to be able to manage each individual line ourselves almost all the time and do everything we need to without calling tech support for help. Cons The only cons I can think of are the price (although not as high as 8x8) and the occasional (quite rare, really) long wait time to call support. It can feel a bit overwhelming at first because of all the options and features, but once the initial setup is done, it should be fine. Review Source AB Alexander B. Managing attorney Law Practice Used the software for: 1-2 years ### "Wonderful product" October 26, 2023 5.0 Overall, it's a wonderful business management system that gives you professional presence for little cost of headache Pros Fabulous utility and ease of use. Intuitive features and functions are in place that allows you to easily get done what you need to. Cons The non wireless connection or 5g network connection needs improvement. That function is a little rough and could be fleshed out simply Review Source Response from RingCentral October 30, 2023 Alexander, the Review Team appreciates your review. We are proud to provide you with a business management system that offers intuitive features and functions that allow you to operate with ease! As VoIP calls require an internet connection for optimized call quality, you'll experience poor connection when there is not a strong connection available. Call Continuation allows you to toggle from poor WiFi to your carrier to continue as a 3G/4G VoIP call. Learn about call continuation here: https://ringcentr.al/3R7rRzz. We hope this helps; thank you! Robb G. Technology Advisor Real Estate Used the software for: 2+ years ### "Beyond VOIP service a whole business suite " July 30, 2018 5.0 I am able to have access to phone call's pretty much anywhere I go and if I am not near one of the numbers I have set up, I will be notified of message's and be able to check them from all my devices. With the glimp chat interface you can keep in text message contact with team members from your computer or cell phone and if someone does not have Ring Central it's not a problem for they can just download glimp and your in business. Pros There are so many things that are pros for this software. One of the best things is being able to take a call from multi devices. You can have a softphone (On your computer), physical phone and an app for your cell phone. The configurations are limitless on how you want an inbound call to be routed. The other great feature is being able to fax from your cell phone or your computer via the soft phone. When it comes to notifications, you can get them via SMS, email or both. If you have a team then your really in business for they have GLIMP which is a message service you can use on either your computer or smartphone. The best part is if someone does not have a RingCentral service, not a problem, they can just download the app and your messaging. Lastly the service staff are very helpful and will walk you thru any issue your having and will also teach you if you want to learn. Cons If you're going to use the shared line group and have a firewall make sure you get all the ACL IP's for they have a lot and they change often and RingCentral is not good at keeping you updated. Review Source VR Verified Reviewer Lawyer & Notary Law Practice Used the software for: 2+ years ### "RingCentral VOIP services offer great value but not a flawless experience." February 15, 2018 4.0 Pros Having shopped business telephony solutions for my own professional practice, I settled on RingCentral as offering the best value for my dollar. I didn't need the VOIP services specifically, but since getting a suite of services from RingCentral I have used them routinely. Focusing specifically on the VOIP service offered by RingCentral I will say that RingCentral offers all the hard- or soft-line system customization options you could want, and makes it easy to use their VOIP services in whatever way you may require, either in the office or mobile. Meanwhile, RingCentral offers ready and helpful support for its customers. Cons Like any VOIP solution, RingCentral's VOIP quality is going to depend largely on the quality of your internet connection, which may be dodgy if you're operating remotely. This isn't a knock against RingCentral specifically, but a general warning. You'll also find if you're responsible for administering a RingCentral account, including setting up VOIP services, that while the system is extraordinarily powerful in terms of being able to customize it to your specific needs, the interface to do so is, frankly, pretty horrible and obtuse. Fortunately, for most purposes you may be largely able to "set it and forget it". However, if for some reason there are settings you may need to rotate on a regular basis, going through the system portal can be a big hassle. Review Source Similar Products Featured