# RingEX Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about RingEX Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more. Source: https://www.capterra.com/p/242188/RingCentral-MVP --- # RingEX Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RingEX ## What is RingEX? New work patterns and natural emergencies can cause abrupt work location shifts. Stay open for business no matter where you are working—home, office, or somewhere in between. Our distributed network is fully redundant in every location we serve, providing you with a truly global infrastructure that ensures 24/7 business continuity for your company, from anywhere. ## What is RingEX used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 1,201 user reviews Reviews sentiment Positive 81% Neutral 12% Negative 6% Pros & cons Streamlined and intuitive platform Flexible diGital faxing options Frequent glitches and instability Inconsistent call reliability Starting price $30 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RingEX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ringcentral.com/&name=RingEX) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RingEX 4.2 (1,201) VS. [4.7 (24,066)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $30 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (1,163) Ease Of Use 4.6 (10,938) Value For Money 4.1 (803) Value For Money 4.5 (6,684) Customer Service 4.0 (880) Customer Service 4.4 (6,435) ## RingEX alternatives [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (1,755)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/242188/RingCentral-MVP/alternatives/) ## Who uses RingEX? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined and intuitive platform 93% positive reviews out of 167 Most reviewers describe ease of use as a major benefit, highlighting straightforward navigation and minimal training. Frequent glitches and instability 71% negative reviews out of 157 Most users report bugs and issues, such as app crashes, lag, and unreliable updates, disrupting daily operations. Jennifer J LEAD REIMBURSEMENT , 51 - 200 employees. "for the first few months there seemed to be issues with it freezing my cell phone occasionally so i would have to uninstall and reinstall." Flexible diGital faxing options 90% positive reviews out of 101 Most reviewers find faxing convenient, with secure, multi-device access and integrated notifications enhancing workflow. Justin G Paralegal, 2 - 10 employees. "The digital fax is also very convenient when having to send large faxes." Inconsistent call reliability 68% negative reviews out of 123 Most users comment call quality suffers from dropped calls, delays, and interference, affecting business communications. Debora A VIRTUAL ASSISTANT - STAFFER, 501 - 1,000 employees. "It's irritating especially when you are in the middle of a busy week and clients need to be contacted not only through a call." Unified business communication tools 89% positive reviews out of 75 Most reviewers indicate communication is improved by combining messaging, calls, and meetings in one accessible platform. Suzi L Project Manager , 51 - 200 employees. "RingCentral MVP combines all of the fundamental requirements for effective communication into a single program that runs on your own computer." Reliance on stable internet 59% negative reviews out of 64 Some reviewers describe internet connection as a drawback, with call quality and service depending on network stability. Jonathan B HR and Operations Analyst, 51 - 200 employees. "Additionally, there were times when the call dropped randomly; however, this might of been to internet problems." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Routing 4.4 (143) 64.34% of 143 reviewers that rated this feature as important or highly important You benefit from flexible call routing that directs calls to the right person or device. Some users say it’s easy to transfer or forward calls, improving responsiveness, but a few report a learning curve or setup complexity for new users. Call Recording 4.6 (118) 52.54% of 118 reviewers that rated this feature as important or highly important With this capability, you can easily record, review, and reference calls for training, quality assurance, and dispute resolution. Reviewers appreciate the clear audio quality, automatic notifications, and the ability to access recordings anytime for coaching or clarifying details. Mobile Access 4.4 (107) 70.09% of 107 reviewers that rated this feature as important or highly important This aspect helps you stay connected on the go with a user-friendly mobile app for calls, messages, and voicemail. Reviewers indicate it’s convenient for remote work, seamless device switching, and maintaining productivity, though some mention dropped calls without WiFi. VoIP Connection 4.6 (92) 72.83% of 92 reviewers that rated this feature as important or highly important RingEX offers a stable VoIP connection with clear call quality and minimal interruptions. Some reviewers find the service dependable for remote and international work, though a few mention occasional issues with weak connections or the need for WiFi for best results. Voice Mail 4.5 (88) 68.18% of 88 reviewers that rated this feature as important or highly important It gives you reliable voicemail management, including transcription and multi-device access. Users think the transcriptions sent via email or app are helpful, and they value the ease of retrieving, organizing, and returning missed calls from anywhere, which keeps communication smooth. Call Center Management 4.5 (85) 56.47% of 85 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. RingEX 69 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes System that automatically dials calls A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Track and manage schedules and meetings via an integrated calendar Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call With this capability, you can easily record, review, and reference calls for training, quality assurance, and dispute resolution. Reviewers appreciate the clear audio quality, automatic notifications, and the ability to access recordings anytime for coaching or clarifying details. Track and report on all incoming and outgoing calls You benefit from flexible call routing that directs calls to the right person or device. Some users say it’s easy to transfer or forward calls, improving responsiveness, but a few report a learning curve or setup complexity for new users. View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Assembly of graphs and charts for visualizing and tracking statistics/metrics Access names, contact information, and roles of employees in a centralized repository Predefined actions automatically performed on the occurance of specific events Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks For Cloud-based phone system that sends and receives calls via the internet. Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response This aspect helps you stay connected on the go with a user-friendly mobile app for calls, messages, and voicemail. Reviewers indicate it’s convenient for remote work, seamless device switching, and maintaining productivity, though some mention dropped calls without WiFi. Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Record the audio of phone conversations for quality assurance purposes Transmit voice and other information digitally Telephone system that allows users to connect internally as well as place and receive external phone calls System calls multiple numbers at once and connects the agent to the first number that answers Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Record live video calls to play later Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Automatically record calls at predetermined times Plan availability and assign specific time slots for tasks and resources Digitally share screen view with others Allow users to access multiple services after entering their login credentials once Enables the connectivity to send and receive calls over the internet Send messages via SMS Use your computer as a phone device to make calls over the internet Set up connections to third-party platforms to improve business processes Presenter can see and hear participants and vice versa. Presenter can see and hear participants and vice versa Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Chat with your counterparts over the video in real time Connect with meeting participants remotely over video It gives you reliable voicemail management, including transcription and multi-device access. Users think the transcriptions sent via email or app are helpful, and they value the ease of retrieving, organizing, and returning missed calls from anywhere, which keeps communication smooth. Transcribe voicemail audio messages to written text that is sent over email RingEX offers a stable VoIP connection with clear call quality and minimal interruptions. Some reviewers find the service dependable for remote and international work, though a few mention occasional issues with weak connections or the need for WiFi for best results. Get Advice We can help you find the software with the features you need. Features 4.3 (1,111) 4.3 Based on 1,111 reviews ## Pricing Value for money 4.1 (803) Free Trial [View pricing plan details](https://www.capterra.com/p/242188/RingCentral-MVP/pricing/) Core $30.00 Per User,Per Month It includes: - Unlimited domestic calling\* - SMS and MMS - IVR - Google, Microsoft apps, and access to APIs - Single sign-on - Analytics for IT administrators - HD video and audio conferencing - Toll-free minutes Advanced $35.00 Per User,Per Month It includes: - Everything in Core PLUS - Auto call recording - Advanced call monitoring and handling - Multi-site management - Access to Salesforce, Zendesk, and 300+ apps - Internet fax - Essential business analytics Ultra $45.00 Per User,Per Month It includes: - Everything in Advanced PLUS - Unlimited\* video, whiteboards, messaging - Customizable business insights - Unlimited file-sharing - Unlimited storage for files and recordings - Enhanced business analytic suite with expanded storage Value for money 4.1 (803) 4.1 Based on 803 reviews ## Integrations [ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Box](https://www.capterra.com/p/148766/Box/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (880) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (880) 4.0 Based on 880 reviews ## User reviews Overall rating 4.2 Based on 1,201 reviews Filter by rating 5(624) 4(351) 3(149) 2(39) 1(38) Mentioned topic Sorted by most recent BW Brandon W. CTO Insurance ### "No upfront disclosure on 10DLC limitations + incorrect guidance and poor support" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 7, 2026 We chose RingCentral specifically for SMS/texting to support customer communication as a licensed independent insurance agency, and we were clear about our business model and use case before signing the contract. At no point during the sales process were we informed of any limitation or risk that our business type might not be eligible for 10DLC approval. After onboarding, we were then told by multiple representatives across different departments that our business model was categorically disallowed for 10DLC and that there was no viable path to approval. After getting nowhere with support, we made adjustments ourselves and were able to successfully obtain 10DLC approval without any assistance from RingCentral, directly contradicting what we had been told. Once that was resolved, we then discovered that the functionality we originally needed, a shared SMS inbox for our team, is not included and requires an additional paid add-on (~$25 per user/month). This was also not clearly explained during the sales process, despite us outlining our requirements upfront. We have also experienced ongoing support issues. On multiple occasions, we had to follow up 2–3 times to receive a response, including from our assigned account representative, and have submitted technical questions that went unanswered and are still unanswered. We would have made a different decision had this information been disclosed prior to signing. Overall experience: •No upfront disclosure of potential 10DLC limitations •Incorrect guidance across multiple departments during setup •Lack of transparency around required features and pricing •Slow and inconsistent support responsiveness If you plan to rely on RingCentral for SMS/10DLC, especially in regulated industries, make sure you verify eligibility and required features independently before signing. Pros The core phone functionality works, but additional features require more setup and cost. That is about it Cons Misleading 10DLC guidance, lack of upfront disclosure, and key SMS features require additional paid add-ons not explained during sales. Support is slow and inconsistent Switched from [Intulse](https://www.capterra.com/p/161865/Intulse/) Poor response time and mismanagement of account breach Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reasons for choosing RingEX It seems like a good product and had the capabilities we were looking for Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Marco C. Pre Litigation Legal Assistant Legal Services ### "AN EXCELLENT APPLICATION FOR BUSINESS COMMUNICATION" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 20, 2025 It's a very intuitive application to use. As a legal assistant, I use it daily to communicate with my clients and my team. It's fast, simple, and helps you stay connected in many ways. Pros It allows you to have a single phone number, without having to switch between different numbers. The fact that it also allows me to receive faxes is a great bonus. You can add multiple recipients, even when sending a fax. Cons The app sometimes malfunctions when trying to receive return phone calls. Another problem is that the default number selected is sometimes the company's main number and not the user's own number, which makes interaction difficult. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 7, 2026 The Review Team appreciates you for providing us with your valued feedback! We are happy to hear that RingEX has been an intuitive, fast and simple solution that helps you stay connected with your clients and team while streamlining your faxing workflow. We would like to understand these malfunctions better to ensure a smooth process for you. Please reference this review and email us at review@ringcentral.com with more information so we can continue the conversation together. Thank you for choosing RingCentral! HB Holly B. Business development representatives Marketing and Advertising ### "RIngcentral Ex" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2025 I enjoy the simplicity and ease of having all my apps connected and saving me time and effort. Each day the routine gets easier. Pros It gives a score system to every interaction. The phone quality is crystal clear. It is easy to use and setup is quick. Cons There is no issues that i am seeing at this time. The app is easy to download and connects all the apps Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) More features and benefits with Ringcentral. Provides a unified interface Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 7, 2026 The Review Team appreciates you for providing us with your valued feedback! We are happy to hear that RingEX has provided you with a crystal-clear calling experience and a unified platform that saves you time and effort each day. If you are interested in sharing more about your experience, please reference this review and email us directly at review@ringcentral.com to continue the conversation. Thank you for choosing RingCentral; we appreciate you and your business, Holly! LH Lyla H. Administrator Construction ### "Overall a great phone provider" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 12, 2025 Overall RingEX is awesome. It alleviates the need to have office (Landline) phones. I travel a lot so not needing to lug around a phone is great. And when I am on the go I never miss a call. Pros I love that it is an app that I have on my phone so I can call our customers straight from my cell phone. I am also able to message our VA in the Philippines straight from my phone or computer, we use it everyday of the week. We are easily able to record our customer phone calls for proof if something were to come up. The price is great and we are able to add new numbers for a very small price. The app is easy to use and we are able to block spam calls with ease. Cons Overall Ring EX has been great. We had a few issues in the beginning setting everything up but Most of those issues are behind us. Switched from [Intermedia Unite](https://www.capterra.com/p/181373/Unite/) Cost was high and we had to use landline phones which is not convenient when you are on the go. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 7, 2026 Hey Lyla, we appreciate your great feedback! We are happy to hear that RingEX has been an awesome solution for your business, providing you with the crystal-clear call quality and mobile flexibility needed to stay connected with your customers and your team without being tied to a landline. To share more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com to continue the conversation. Thank you for choosing RingCentral! JM Joanne M. Manager Pharmaceuticals ### "Great program! Try it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2025 It’s such a convenience to have a notary on the call with your clients instead of having to attend a meeting with different schedules with the people involved. Pros Call recording is a major perk. Call management and client communication, Ring Central makes all of them easy. Cons Nothing I didn’t like. I haven’t used it for a long amount of time but what I’ve tried so far it’s great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 7, 2026 Hi Joanne, we are happy to hear that RingEX makes call management and client communication easy for you, and that you are enjoying the benefits of our call recording features. The Review Team would love the opportunity to continue the conversation so we can learn more about your experience. If you are interested, please reference this review and email us directly at review@ringcentral.com. Thank you for choosing RingCentral! MC Milena C. Office Manager Construction ### "Ease to use call system" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 November 14, 2025 Overall Ring is easy to use and is an affordable call management system for small teams or small businesses. Pros RingEX is simple to setup and they do offer multiple options for easy add ons that are both free or even some cheap options to help optimize your phone system. Integrates easily with things including email and has easy communication options. Cons The sales team will reach out to you numerous times any time you ask about a change at all to your account. Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Grasshopper was very limited and did not work well for a business line Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 8, 2026 Hey Milena, we are happy to hear that RingEX has been an affordable and easy-to-use solution for your small team, and that our add-ons are helping you optimize your phone system without breaking the bank. Please reference this review and email the Review Team at review@ringcentral.com with more information so we can continue the conversation and help improve your experience in any way we can. Thank you for being a loyal RingCentral customer! JB Jonathan B. HR and Operations Analyst Non-Profit Organization Management ### "RingEx Review from a Daily User" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 29, 2025 It has been great. The navigation part of RingEx is very compatible and easy to work through. I have not reached out to customer service yet but that might be considered a good thing! Pros The idea you can transfer calls to anyone in your organization by just searching them up. The idea of just being able to have a secondary phone on your computer versus a physical phone is so helpful! Cons There have been times where it bugged out, and I wasn't receiving a call. Additionally, there were times when the call dropped randomly; however, this might of been to internet problems. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 8, 2026 Hey Jonathan, the Review Team appreciates you for providing us with your valued feedback! We are thrilled to hear that you are enjoying the ability to transfer calls by simply searching for a name, and that our desktop app is serving as a powerful tool that helps you stay productive without a physical desk phone. We are proud to hear your experience has been great so far. We would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer, Jonathan! Aseem A. Presales Engineer Information Technology and Services ### "Try this hidden gem" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 27, 2025 Overall experience with RingEX has been positive. The AI features like transcription and post call summary are really helpful. Pros The interface is clean and intuitive. The mobile app remains reliably active with no missed calls or notifications Cons Love the audio and the softphone functionality but the video quality in meetings can be improved. It looks like the video quality is only 720p whereas some of the other vendors offer 4K. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 8, 2026 The Review Team appreciates you providing us with your valued feedback! We are thrilled to hear that you find the interface clean and intuitive, and that our AI Assistant’s transcription and post-call summaries are helping you stay organized and productive. We would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral, Aseem! MM Marcus M. Sales Telecommunications ### "RingEX Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 15, 2025 Overall my experience with RingEX was a little bit challenging at times, I ended up using Chase as my main platform, but I will still use RingEX as a secondary option. Pros One thing that stand out to me about using ringEX is the ability to see the number of calls made, also the ability to disposition each call, letting me know if I didn’t get ahold of the person. Cons My personal experience with RingEx on my work computer is that I noticed some Lag in my calls, that was a consistent issue with ringEX on my work Computer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 8, 2026 Hey Marcus, thank you for providing us with your valued feedback! We are thrilled to hear that you find the call counting and disposition features useful for tracking your interactions and identifying when you have not been able to reach a contact. While we are sorry to hear you've moved to another main platform, we are glad that RingEX can still serve as a reliable secondary option for your business needs. If you are interested in continuing the conversation, please reference this review and email the Review Team directly at review@ringcentral.com. AU Anonymous User Owner Health, Wellness and Fitness ### "RingEx provides a great small business VOIP service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 23, 2025 I am very pleased with the VOIP service RingEx provides my small business. It allows me to have a different business number from my personal cell phone, but always have my work phone with me! Pros RingEX is very easy to use with a intuitive interface making phone calls and sending faxes very simple. The pricing structure also allow us to get a great value for our business phones. Cons The voice to text transcriptions of voicemails sent to my email were not always accurate and led to some misunderstandings with clients. I would definitely recommend actually listening to each voicemail and not relying on the transcription. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Google was making changes to their system, and I needed something reliable and business focused. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 8, 2026 The Review Team appreciates you for providing us with your great feedback! We are thrilled to hear that RingEX is providing your small business with a professional image and the freedom to keep your work and personal life separate, all while keeping your business phone accessible from anywhere. We would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral! 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