# GraceSoft Easy InnKeeping Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GraceSoft Easy InnKeeping the right Hospitality Property Management solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2421/Easy-InnKeeping/reviews --- GraceSoft Easy InnKeeping 4.4 (55) [View alternatives](https://www.capterra.com/p/2421/Easy-InnKeeping/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GraceSoft Easy InnKeeping Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews ZC Zac C Marketing and Sales ManagerHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “The Gracesoft team and our onboarding with the Easy Innkeeping software have both been a pleasurable experience!“ March 6, 2026 LL Lynn L ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “I cant think of one thing about this product that I would change“ February 11, 2022 AB Alix B Guest Relations ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “I appreciate that the support staff is available, listens to suggestions and generally responds quickly.“ February 11, 2022 Tatenda Taty D ENTEPRENUERComputer Software, Self-employedUsed the software for: I used a free trial. “Cannot function without internet.“ March 8, 2021 JB Joyce B OwnerHospitality, Self-employedUsed the software for: 1-2 years. “Great exoerience. “ February 10, 2022 Tatenda Taty D ENTEPRENUERComputer Software, Self-employedUsed the software for: I used a free trial. “Difficult to use for employees that are old fashioned.“ March 8, 2021 Tatenda Taty D ENTEPRENUERComputer Software, Self-employedUsed the software for: I used a free trial. “Promote the best reservation that can increase the sales.“ March 8, 2021 ## Showing most helpful reviews Showing 1-25 of 55 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sherika D. Amazon Ambassador Internet Used the software for: Less than 6 months ### "This product is a great product and the ease of use is amazing. " June 6, 2018 4.0 Pros The quality, customer service, and service providers. The company of this software cares for great customer service and support. Cons Nothing at all. I liked this software better than most that I have used the past. Customer service and support are an important aspect to me. Review Source ZC Zac C. Marketing and Sales Manager Hospitality Used the software for: Less than 6 months ### "A truly customizable PMS software with fantastic customer support from the GraceSoft team!" March 6, 2026 4.0 The Gracesoft team and our onboarding with the Easy Innkeeping software have both been a pleasurable experience! The system has great value for what you pay for (property management, CRM, and email management all in one), and the team has been so responsive to all of our business's questions and needs. Pros I liked the simplicity and ease of use with the system interface. It is easy to find where certain controls and functions are located. Having online booking capabilities is an amazing addition for our business, as we previously have been unable to do. Plus, the team is very accommodating of what our business needs are, and the team is quick to respond to any questions or roadblocks! Cons As a company that is still growing, there were some aspects that still need to be updated and "modernized." For example, the capability of adding additional guest names directly to a reservation. As an all-inclusive resort that is very intentional with details, we want to know the names of all our guests. However, we've been informed that this is a capability that Easy Innkeeping is soon to roll out! Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing GraceSoft Easy InnKeeping Quick, responsive customer support and the ability to meet our business needs Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) Didn't have an online booking engine that fits our business's needs Review Source Response from GraceSoft March 12, 2026 Thank You Zac, for this great feedback. We are excited to help and work with Vista Verde Ranch. Yes the CRM is being updated to allow for multiple guests on a single reservation. We should have it live in April 2026. CM Conrad M. Owner Used the software for: ### "As a standalone it's pretty good BUT if you connect to Expedia, beware!" October 1, 2015 3.0 I've been on this for about 5 months now and it was a toss up between WebRezPro, and I'm wondering if I should have gone with the latter. Neither company could convert my data from Rezovation besides the customer table, so I lost a decade of history. I went with Easy Innkeeping because they had the ability to set up a different child/adult extra person rate. It's amazing how many software packages don't. The Easy Innkeeping refresh rate is annoyingly slow, I just expect it to be less than a second. I also don't like that they maintain their own hardware, I would rather they put it on Amazon or Google's server farm, like Clock PMS. They don't charge for bookings over their own system, but $3 for reservations which come through Expedia. The main problem is that data doesn't come over right. The entire amount shows up in the daily rate, no tax or other items, so I have to re-enter it. And I've asked numerous times. And, get this, if you want to set up a minimum stay on weekends, you have to create a separate seasonal rate for every weekend! if you have a Bnb like me, this is not the software you want. They were able to update it via a script on the back end, but it's such an easy thing to code for since they already have a way to apply a rate to the days of the week, it should be just a matter of checking off a box where you want to apply the minimum nights. Tech support is mostly by chat, their little window will pop up saying 'approximate wait time is one minute'....I've gotten that message and waited 20 minutes without result. They are constantly improving the software, and uptime has been very good. They run on top of some other software so that when an employee logs in, their password displays in the open in the URL for a second or two. WTF, you may ask? Well, yes, so if you're worried about your employees hacking into another person's account, this software isn't for you either. Oh, I paid a year in advance, and for 2 months haven't had time to verify the expedia bookings were correct, so they cut off my access to the software even though I paid for a year, over a $30 past due bill. And they cut it off at night, when they don't have anyone available to take a payment. So yeah, I'm going to start looking around. Review Source Response from GraceSoft June 3, 2016 Hello Matt, It is unfortunate that your experience with Easy InnKeeping was not upto your expectations. It is our continuous endeavor to enhance client satisfaction. We value your feedback as it has helped us to greatly improve Direct Connect functionality through our channel manager and have made some remarkable progress along the way. We look forward to the opportunity to service your property again in the future. Team EIK DA Diane A. Owner Hospitality Used the software for: 2+ years ### "An exceptional business tool for the small innkeeper or B&B owner" April 10, 2018 5.0 Pros The software is easily customizable to suit your own hospitality business needs. It helps me keep track of my bookings, invoices, income, form letters, customer lists, etc. I t will even compute the applicable hotel taxes for me. When I have an issue, a quick call to their support team gets it straightened out asap. The first year I was in business, I kept track of all my bookings, billing, payments, reservations, cancellations, et cetera, on an Excel spreadsheet. That proved to be too cumbersome and labor intensive. Regular hotel/motel software was too "big" for my small retreat business, and it was some time before I came across Easy InnKeeping. This software has saved me many hours of "reinventing the wheel" and for that, it's very reasonable price is well worth it! Cons Sometimes it can be sluggish, but it might be my connection speed which can fluctuate (or maybe I'm just impatient). Customizing the html in the various form letters can be tricky, but the support team has been very helpful in figuring it out for me. Sometimes I have trouble assigning "codes" to new items I offer. I try to re-assign codes I don't use, for new things, and it won't let me just overwrite the original assignation. The only other thing I've had an issue with is sometimes it randomly 'denies access' to certain elements on the Billing page, even though I'm the only one that uses the program. However in that instance, I've found workarounds that avoid it. Review Source GI Genesis I. Hospitality/Tourism Hospitality Used the software for: 1-2 years ### "I like Gracesoft Easy Innkeeping continued improvement quality" July 25, 2021 5.0 I have been using the software product for running my hotel business for two years. The software meets all of my needs coupled that the software customer support is excellent and saves time. I like the way it sends quick confirmation reports to our customers. The recent interface with VRBO upgrade shows they are constantly improving the software. Recommending it to new users to try, it will easy their business stress. Pros Reservations can be done across all devices like phones, computers, iPads etc. Cons Changes in reservation when made, sometimes seems difficult to do because of up to date features that has been installed. Review Source BH Barry H. Broker/Owner property mngt company Real Estate Used the software for: 2+ years ### "it makes managing a number of condos much easier" August 29, 2017 5.0 it makes keeping reservations alot easier to keep track of. Pros colorful graph=like reservation calendar with multiple options for each reservation so easier to tract what the status is with a renter Cons it does not sync with VRBO or the other rental; website I use for listings makes it non friendly for my budget or my time to pay someone to fill in multiple calendars on multiple sights. Is does not print a color copy of the calendars for my staff and cleaning company making it harder for everyone in my employ to follow. Is a bit pricey for what I use it for considering that pricing is coming down on alot of software. I basically use the calendar system, would see alot more value if I used all the functions so my bad to a point. Review Source Response from GraceSoft September 12, 2017 Dear Barry, Thank you for your feedback! We understand your needs, and have interest from other clients as well in VRBO integration. Our team is working on an interface with VRBO, and we will let you know when that is available! Thank you for choosing Easy InnKeeping AB Alix B. Guest Relations Manager Hospitality Used the software for: 6-12 months ### "Very happy with this product" February 11, 2022 5.0 Pros Easy InnKeeping has made a huge improvement to our processes for scheduling and managing reservations. It is fairly intuitive to use, good functionality for creating and changing reservations, emailing guests, etc. I appreciate that the support staff is available, listens to suggestions and generally responds quickly. Cons The setup process was challenging and I could have used more and better training and follow up from the sales team during that process. Once we were up and running, it has been pretty smooth sailing but getting to that point was frustrating. Worth it in the end I would say as I have been overall very happy with the product. Reason for choosing GraceSoft Easy InnKeeping Good price for a good product Review Source Response from GraceSoft March 2, 2022 Thank you Alix for your review. We hope to keep the upgrades coming. VR Verified Reviewer Product Manager (Growth, Operations, Risk) Computer Software Used the software for: 1-2 years ### "Amazing team & product" April 16, 2018 5.0 Pros It's helped me expand and grow my vacation property rental company to a level that I couldn't have even imagined Cons The product is great except it would have been really nice if it was a tad easier to setup. Support is helpful though Review Source AE Andrei E. President Hospitality Used the software for: 2+ years ### "Good product for a reasonable price." February 22, 2022 5.0 We are 40 rooms Inn and were using GraceSoft for a long time. Help was always available when we needed it. Pros User-friendly, great price, help is always available in a short time. Cons Good enough for the price. Could be more features. Reason for choosing GraceSoft Easy InnKeeping User-friendly, good price, help is always available. Review Source Response from GraceSoft March 2, 2022 Thank You so much for using our system for a long time. We value your feedback JB Joyce B. Owner Hospitality Used the software for: 1-2 years ### "GraceSoft Easy InnKeeping Review" February 10, 2022 5.0 Great exoerience. Pros Easy to reservation creation and management system Cons Printing out schedules by month or other time periods to one page. Review Source SR Sandra R. Sales and Marketing Hospitality Used the software for: 2+ years ### "Good for beginners" November 30, 2016 4.0 For people who are not computer savvy, this is a good program to start. The challenges: not being able to produce the reports that I need even if I customize it, since you cannot get all categories in the report. Sometimes follow-up have not been the best with the issues I had asked to be assisted. Pros User friendly Cons Not being able to produce the reports I need. Review Source CK Chris K. Business Analyst Leisure, Travel & Tourism Used the software for: 6-12 months ### "Easy Innkeeping Software" January 24, 2017 5.0 I work for a small 14-room hotel and we use Easy InnKeeping software. It's not exactly geared to our operation, but the GraceSoft staff have been very accommodating about adding enhancements to help lighten our load. Their help by chat is very, very good, with technicians who are committed to improving your experience and knowledge. I would recommend Easy InnKeeping for smaller hotel spaces. Pros Ease of use, adaptability to some of our more esoteric problems like two unrelated individuals in one room, each paying for his own accommodations. Cons The learning curve is pretty steep, but once you are experienced, the software is intuitive. Review Source MR Martha R. Cabin Coordinator Recreational Facilities and Services Used the software for: Less than 6 months ### "I would prefer more attention to customer service. If I call, it's important. " August 28, 2017 3.0 Pros I like that my volunteers, who are often elderly and computer illiterate, can operate the program with relative ease. Cons When the new interface came online, I was unable to make changes to the Set Up. One of our necessary reservation letters also began printing on two pages. We send this to all renters and it MUST be on a single page. I have contacted Gracesoft multiple times over about a two week period and the issue still has not been addressed. I can't imagine that a problem with spacing is a major programming task. Review Source Response from GraceSoft September 12, 2017 Dear Martha, Thank you for your the feedback. We apologize for the difficulty in getting a timely response from our team. Recently, our personnel in the office near Houston was out a few days due to Hurricane Harvey, which may have contributed to the delay. Our customer support will be getting in touch with you to address the issue as quick as possible. Thank you for your patience. SL Shelli L. Owner Hospitality Used the software for: 2+ years ### "Best Hospitality software I have ever used!" April 20, 2017 5.0 Their customer service is amazing and always available! Product is so easy to learn and use. They listen to your needs and making adjustments to your needs. Pros Ease of use Cons NOTHING! Review Source CM Curtis M. Property Manager Hospitality Used the software for: 1-2 years ### "Great support" December 8, 2016 5.0 If I have issues they are always available! The mobile version is wonderful as well! I 100% recomend Easyinnkeeping! Review Source NB Neal B. President Used the software for: ### "I got ripped off - months after I paid for it; the software was stil so full of bugs it was unusable" May 9, 2016 1.0 These people are very nice on the phone. I paid for a year in advance and months after I paid for it the software was still so full of bugs it was unusable. We tried to get it fixed over and over again. I tried to get my money back after 6 months but ended up with nothing. They are hard (impossible sometimes) to reach on the phone. They are big on promises but short on delivery. Don't waste your time or money here. There are plenty of reputable software companies. These guys are thieves. Review Source BM Bob M. Used the software for: ### "Good software. Some bugs, Great customer support." November 8, 2016 4.0 We just switched to Easy Innkeeping for the cost/benefit of having our OTA reservations managed for us. There have been some bugs but all issues are handled promptly especially by Benjamin Diest. Review Source bC b C. Used the software for: ### "111 newport " October 26, 2016 4.0 I don't like to be forced into providing information or review while I have work to do , locking me out of the program is not acceptable to me ... Review Source KW Khristopher W. Front desk Hospitality Used the software for: I used a free trial ### "Great product" August 13, 2018 4.0 Pros Great product booking system was great along with the different ways to advertise rooms and other amenities we have to offer Cons Did experience a little lag in speed but wasn't a deal breaker Review Source PA Paula A. Owner/Operator Used the software for: 2+ years ### "Great Software for Running Your Guest Lodging/Vacation Rental Business" November 30, 2016 5.0 I have been using this product for running my vacation rentals and b&b for over 15 years. Although I use a variety of booking services, Easy Innkeeping is my master software for managing reservations, running financial reports and coordinating cleaning services for my properties. Can't live without it! Pros Visual view of bookings across units by month. Cons Sometimes a bit finicky on my iphone. I use 90% of time on my laptop and use ipad for bookings when I am mobile. The size of the ipad is perfect for the monthly view graphic which is a wonderful way to check availability when away from home. Review Source MW Matthew W. Co-owner Hospitality Used the software for: 2+ years ### "Excellent Company and Excellent System" November 8, 2016 5.0 I love most of the system. I bought it years ago because of its ease of use and style. I needed something with icons and pictures that would trigger my memory! 2 small issues. Guest Name field won't accept anything with hyphens or extra marks. So hyphenated names or names with umlauts etc never work. It's very odd. Secondly the viewing pain for CC done allow one to use when updating a payment or refunding. I have to pull out a paper to write the number down, then retype it into the field. Seems like there should be an easier way. Pros Ease of use. Colors and icons are clearly visible. Cons Name field won't allow hyphens or any marks. Review Source JH Jack H. Used the software for: ### "Comprehensive software but...." January 5, 2016 2.0 But it seems to be in its infancy. Not sure if this is a startup company with a great future or an ancient technology on its way out. Parts of this software seems to have some great features but the implementation is sloppy and buggy. We have been evaluating this company for quite a few months now and needless to say we are concerned about its future. Sometimes they miss the mark with some of the most basic features but then excel in other areas. Our confidence has been tested several times and unfortunately we feel it is not ready for prime time for larger companies. Might be ok for a mom and pop with a couple of customers a months but larger hotels and resorts will most likely find it falls short on speed, accuracy and customer service. The most troubling aspect we ran into was having customer service, who is the same guy over and over, eventually just ignore us over bugs that they could not figure out. Review Source Response from GraceSoft November 23, 2016 We are pleased to receive feedback. We have always valued client feedback in the continued improvement of Easy InnKeeping software services. Our core product, Easy InnKeeping has been in the market since 1999, and the features you are referring to as \`excelling¿ I would guess refer to some of those features. According to our records, you did have some challenges with implementation of a newer interface called \`Direct Connect¿ which connects our Easy InnKeeping service with OTAs like Expedia and Booking.com . We certainly apologize for the frustration that you and a few other clients experienced during implementation of this interface end of 2015. We have since been able to address these issues and our implementations of the Direct Connect interface since the 2nd quarter of 2016 have proven stable and smooth. LW Lauren W. Director Hospitality Used the software for: 2+ years ### "Overall it is good" August 28, 2017 5.0 Easy use for all of my staff. Convenience for ownership. Sometimes the email confirmations are messed up though. Different fields don't read certain email addresses or names so hopefully that will get fixed. Pros Updates all the time. Color coding. Guest functions are easy to setup. Live chat is nice. It is easy to update the profiles. Cons Customer support can be difficult sometimes. Some of the functions are not the best. Group bookings aren't easy. Review Source Response from GraceSoft September 12, 2017 Dear Lauren, Thank you for your feedback. We are working on some design changes to make group bookings more user friendly. DA Diane A. Owner Hospitality Used the software for: 2+ years ### "The program isn't set up to handle the way I book for my retreat. But the team customized it for me!" August 22, 2017 5.0 Previous to using EasyInnkeeping, I was using Excel + Quickbooks + Google Calendar. This makes life SO much easier! Pros Tech support - 9 years ago when I started using the program, I had difficulty customizing it to handle the parameters for my retreat facility. The team was able to give me workarounds that make it work for me! Cons Sometimes it doesn't work the way I expect it to - sometimes status on the calendar doesn't show properly. I experience a little bit of difficulty editing the confirmation letters. Review Source LL Lynn L. Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "excellant product" February 11, 2022 5.0 Pros Grace soft ware is very easy to use and the customer support is excellent. Cons I cant think of one thing about this product that I would change Review Source Similar Products Featured ## Related categories [Reservations](https://www.capterra.com/reservations-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)