# Mekari Qontak Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Mekari Qontak Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/241702/Qontak --- # Mekari Qontak Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Mekari Qontak ## What is Mekari Qontak? Mekari Qontak is a leading and expert provider of enterprise Omnichannel CRM technology leveraging scalable API technology. Built on a SaaS model, Qontak enables businesses to rapidly grow their sales, customer service and operations. Our solutions empower businesses using WhatsApp & Instagram, social media, e-commerce, voice calls, KPIs and offline activities within a unified SaaS CRM technology. ## What is Mekari Qontak used for? [CRM](https://www.capterra.com/customer-relationship-management-software/) Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $105 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Mekari Qontak?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://mekari.com/&name=Mekari Qontak) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mekari Qontak 4.8 (12) VS. [4.5 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price $105 Usage Based, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (12) Ease Of Use 4.4 (4,352) Value For Money 4.7 (12) Value For Money 4.3 (3,488) Customer Service 4.7 (12) Customer Service 4.4 (3,496) ## Mekari Qontak alternatives [4.4 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month [4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Highest Rated [4.7 (722)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month [4.5 (820)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Starting price $20.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/241702/Qontak/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Campaign Management 4.8 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Data Import/Export 4.7 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Import and export data to and from software applications Activity Dashboard 4.8 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities API 5.0 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Calendar Management 4.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Customizable Reports 4.5 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Alter the layout and content of reports Mekari Qontak 22 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track and manage schedules and meetings via an integrated calendar Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage, organize, and store contact information Customize data fields to support various needs and use cases Alter the layout and content of reports Import and export data to and from software applications Assemble applications and processes by dragging over and arranging pre-built components Track interaction history by documenting conversations for contacts Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Automate workflows and trigger campaigns based on customer actions Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Pipeline view and tracking lead status Group leads or contacts based on their specific characteristics Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 5.0 (12) 5.0 Based on 12 reviews ## Pricing Value for money 4.7 (12) Free Trial Free Version Starter $0.00 Pro $105.00 Usage Based,Per Month Business $240.00 Usage Based,Per Month Enterprise $240.00 Usage Based,Per Month Value for money 4.7 (12) 4.7 Based on 12 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (12) 4.7 Based on 12 reviews ## User reviews Overall rating 4.8 Based on 12 reviews Filter by rating 5(10) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TE Terry E. Leader Store Retail ### "Value For Money, Usefull, Easy to Use! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 29, 2026 With Mekari, store contacts are greatly assisted, and WhatsApp is more reliable because of the blue tick. Using customizable blast templates, it is easy to upload blast recipients, and sending blasts is easy and enjoyable. Because blasts are blue ticked and reliable, several transactions have been made through blasts. Moreover, there is a mobile contact application that makes it easy to respond to customers anywhere and anytime. Besssstttt!! Pros Usefull! Easy! Simple! What I like most about Mekari Qontak is that it is very easy to use. There is Mekari Qontak Mobile (Qontak Chat Mobile) that can be accessed anywhere and anytime, even outside of working hours. It is very simple and not complicated at all. Cons Not Issue, overall besssstttt!!!! So far, every problem has had a solution, the Mekari team is also quick to respond, the interface is good, the features are comprehensive, and it's not complicated! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Adhi T. Digital Marketing Electrical/Electronic Manufacturing ### "Efficient Customer Management in One Place" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2025 My overall experience with Mekari Qontak has been positive. It streamlines customer communication, improves our workflow, and provides helpful automation and insights, making daily operations easier and more efficient. Pros I like that Mekari Qontak centralizes all customer interactions, making communication faster, more organized, and easier to manage. Cons I liked least that the platform updates quite often, which sometimes requires extra time to adapt to the changes. However, it’s still manageable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. agung n. IT Leads Retail ### "Effortless WhatsApp Integration and Streamlined Customer Chats" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2025 Overall, my experience with Mekari Qontak has been very positive. The platform makes WhatsApp Business integration easier, helps us manage inbound chats, and supports our marketing broadcasts more efficiently Pros Mekari Qontak has been very helpful for integrating with the WhatsApp Business API, and it also simplifies managing chat conversations with customers. The features are easy to use because of the UI/UX is friendly. Cons I think there’s a feature we would like to try, but it hasn’t been provided yet, and it would be very helpful for us if this feature could be added in the future to support our workflow and improve our overall experience Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Customer Management Lead Food & Beverages ### "Qontak CRM help us to stay on top of every ticket" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 13, 2025 Backlogs are now much easier to control, and every escalation can be clearly tracked through a detailed and transparent audit trail that improves accountability and efficiency. Pros Qontak CRM is highly flexible and customizable, allowing SLA policies, tags, and automation rules to fit perfectly with our business workflows and daily operations. Cons Custom reports now mirror our exact KPIs across teams—flexibility that scales with our operations and evolving business needs Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Tasya T. Account Manager Information Technology and Services ### "A Simple And Efficient Platform That Helps Teams Work Smarter" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 4, 2025 After using Qontak for some time, I can say it’s been a big help for our daily operations. It keeps our communication smooth and helps us stay on top of every customer interaction. Pros The automation and reporting tools are my favorite parts. They save so much time and help us make better decisions based on real data. Cons Sometimes it takes a few extra clicks to access certain reports, but it’s still very manageable. The platform remains easy to use overall, and once you get familiar with the flow, managing customer interactions becomes really efficient. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Berman Denny T. Director Information Technology and Services ### "Smooth and Efficient Way to Manage Customer Interactions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2025 It’s helped us communicate with customers more efficiently and stay organized across multiple channels. The platform keeps improving, and it’s become an important tool in our day-to-day operations. Pros What I like best about Mekari Qontak is how it brings all our communication channels together in one place. It’s made it so much easier to manage customer messages from WhatsApp, Instagram, and email without missing anything. Cons Sometimes the interface can feel a bit packed with features, especially for first-time users, but once you get used to it, it’s actually very efficient. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Rudi I. Head of Apps Development Research ### "A Reliable Solution for Large-Scale WhatsApp Messaging" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 18, 2025 Overall, Mekari Qontak is a good and reliable product that has supported our company project requiring large-scale WhatsApp messaging. It has streamlined our communication process and improved efficiency, though there is still room for improvement in terms of scalability and service quality. Pros The ability to send WhatsApp messages in bulk with ease is what I like the most. It makes communication with a large number of users efficient, reliable, and straightforward, which has been very helpful for our project needs. Cons The limitation on the maximum number of users that can be included in a scheduled WhatsApp blast. This requires us to split campaigns into multiple batches, which sometimes adds extra effort. Switched from [Qiscus](https://www.capterra.com/p/247726/Qiscus/) We switched from Qiscus because Mekari Qontak provides a more reliable and scalable solution for bulk WhatsApp messaging, which better supports our company’s project needs. Alternatives considered [Qiscus](https://www.capterra.com/p/247726/Qiscus/) Reasons for choosing Mekari Qontak We chose Mekari Qontak because it offers easier implementation, local support, and features that are more aligned with our requirements for WhatsApp blast messaging at scale. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Sahala Morgan T. IT Manager Information Technology and Services ### "Qontak Helpful for us, but still need improve with the support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 1, 2025 Overall, we feel enjoy with Qontak and we want to extend the collaboration because Qontak help us to connect with our customers fast, and our customers feel enjoy after we integrate with Qontak Pros I like chatbot feature of Qontak because it's easy to use and helpful to our business. We can create flow of chatbot with easy and fast so that we can handle our customers 24 x 7 Cons Actually, we integrate our system with qontak so that the message from whatsapp can forward to our app, and otherwise we can reply the message and forward it also to qontak with API. Sometimes we feel very difficult to communicate with Qontak Team if any error with API Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Agus S. Director Information Technology and Services ### "A Must-Have CRM for Businesses Looking to Scale Efficiently" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2025 Connecting our social media channels through Mekari Qontak has really helped us reach more people and boost engagement. Managing every customer interaction in one place also made our workflow simpler and gave us better insight into customer behavior. Pros I’m really impressed with the analytics and reporting features. They give me real-time insights into customer behavior, sales results, and service performance, which helps us make better, data-driven decisions. Cons The analytics and reporting are helpful, though I wish there were more customizable options to match our specific tracking needs. Still, the real-time insights are a strong advantage. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Anggi S. Project Manager Information Technology and Services ### "An All-in-One Platform That Centralizes Customer Communications" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 17, 2025 Since integrating Mekari Qontak into our operations, we've observed a significant improvement in lead management and conversion rates. The system's robust analytics provide valuable insights, enabling data-driven decision-making that propels our business forward. Pros The omnichannel integration is incredibly valuable. Being able to manage WhatsApp, Instagram, Facebook, email, and more from a single dashboard has streamlined our customer interactions and improved response times. Cons Overall, the platform is great, but adding more customization options on the dashboard would make it even more user-friendly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HG Hakiki G. Managing Director Marketing and Advertising ### "Mekari Qontak Has Transformed Our Sales and Customer Support Operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 16, 2025 The system works well, but there are times when switching between features takes a little longer than expected, which can interrupt the workflow. Implementing Mekari Qontak has significantly streamlined our customer relationship management processes. The centralized platform allows us to manage interactions across multiple channels, leading to improved customer satisfaction and operational efficiency Pros The smooth integration with our existing CRM and marketing tools made the transition to Mekari Qontak seamless and hassle-free. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RA Ranny A. Marketing Executive Telecommunications ### "The completeness of features and systems that greatly support the company's business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 20, 2025 In conclusion, we are satisfied with the product's excellence, comprehensive features, stable system, and helpful support team. However, we would like to see improvements or corrections on the billing side, as our finance team finds the current billing system confusing. Pros The features are abundant and very helpful. The product's excellence, comprehensive features, stable system, and helpful support team Cons The internal service was disorganized and unstructured, particularly with regards to the messy and unclear invoicing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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