# ManageEngine Remote Access Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ManageEngine Remote Access Plus the right Remote Desktop solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/241075/ManageEngine-Remote-Access-Plus/reviews --- ManageEngine Remote Access Plus 4.6 (61) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 6th, 2026 # Reviews of ManageEngine Remote Access Plus Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews HM Hikmat M IT Network AdministratorNewspapers, 51 - 200 employeesUsed the software for: Less than 6 months. “I especially like the integrated tools such as remote desktop, file transfer, command prompt, and system manager, which help resolve issues without interrupting users.“ March 10, 2026 DC Dan C Network EngineerHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: I used a free trial. “I suppose, the one thing I did notice, when using the remote command prompt, the up and down arrows, to recall previous commands and the tab key to complete a partially typed command, do not work.“ December 5, 2025 AC Alaa C IT AdminHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “I recently started using it for remote management, and the experience has been stable and reliable, making daily IT support tasks easier and more organized.“ December 22, 2025 HM Hikmat M IT Network AdministratorNewspapers, 51 - 200 employeesUsed the software for: Less than 6 months. “The web interface sometimes feels slightly outdated and some advanced settings are spread across different sections, which can take time to find.“ March 10, 2026 EZ Elie Z IT managerElectrical/Electronic Manufacturing, 201 - 500 employeesUsed the software for: Less than 6 months. “Great Value for Money I've checked more than a few remote access on premises application and ManageEngine Remote Access Plus had the best Value for Money!“ April 5, 2026 EZ Elie Z IT managerElectrical/Electronic Manufacturing, 201 - 500 employeesUsed the software for: Less than 6 months. “on slow connection the connection doesn't always work.“ April 5, 2026 JS Jaya S IT SecurityInsurance, 201 - 500 employeesUsed the software for: 1-2 years. “it’s a solid, cost‑effective solution for centralized remote troubleshooting and system administration.“ May 5, 2026 MB Michael B System ManagerInformation Technology and Services, Self-employedUsed the software for: I used a free trial. “One con at least to me is the moment you sign up for anything manageengine you get nonstop emails saying hey you haven't tried this yet.“ September 26, 2024 ## Showing most helpful reviews Showing 1-25 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Wayne H. IT Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Well priced and very functional Remote Control solution." April 15, 2026 4.0 Overall good experience and a damn sight cheaper than many other competitors. ManageEngine are a long established and reputable company which shows in the quality of the product. Pros Price and functionality are excellent value for money compared to competitors, it is exceptionally easy to use and roll out. Remote access, once connection is established is smooth and fully functional Cons Occasionally, for no discernible reason, an agent will fail to respond. Closing the browser and opening it again usually resolves this so maybe cookie handling? Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Price, Datto was costing more per month than RAP is for a year Review Source GC Gabriel C. IT infrastructure leader Health, Wellness and Fitness Used the software for: 1-2 years ### "Remote Access Plus its a good alternative to traditional APPS" January 8, 2026 4.0 In our organization, we use RAP for remote technical support to internal clients and to control remote access for external providers, who previously used TeamViewer and AnyDesk without oversight. Having RAP on an on-premises server gives us greater control over users and an additional layer of security, It also allows us to perform various functions without having to access the user's endpoint, thus avoiding interrupting their work Pros Remote Access Plus connections works well within the LAN, but it's a bit slower outside of it. Its ease of connection, is a plus. You can access the CMD and perform tests without disturbing the user, or review the underlying services. The product's price isn't high and it offers interesting functionality, and if you want to go further, Manageengine offers alternatives with more options. Cons It is not very suitable for connection through the APP, and consumes too much RAM during the connection, sometimes even causing the endpoint to freeze. Alternatives considered [AnyViewer](https://www.capterra.com/p/276751/AnyViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) Reason for choosing ManageEngine Remote Access Plus better cost-benefit ratio, compared to other alternatives on the market Review Source mohamed F. IT admin Automotive Used the software for: 1-2 years ### "RDP-Manage Engine" January 27, 2026 3.0 better,Windows Remote Desktop (RDP), macOS Screen Sharing, Linux VNC/SSH,Technicians can fix problems on user machines without being physically present. Pros its cost effective, asset management and Working from Anywhere: Access your office computer from home, a café, or while traveling. Accessing Specialized Software: Use high-powered or licensed software installed on a remote workstation. Cons slowness,Server Administration: Manage headless servers (like in data centers) from a single location. Collaboration & Training: Share your screen with a colleague or guide them through a process. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing ManageEngine Remote Access Plus anydesk, teamviewer, ultraviewer,Splashtop, Chrome Remote Desktop Review Source DC Dan C. Network Engineer Hospital & Health Care Used the software for: I used a free trial ### "ManageEngine Remote Access Plus Could Edition" December 5, 2025 5.0 This is a very well rounded product that simply works as advertised. If the remote device has power and an internet/network connection, it connects the first time, every time. The initial setup was very easy and quick. We were up and running within 15 minutes. Pros This product excels in ease of use. It simply, 'just works'. This is a full featured remote control, unattended access, product. This product has file transfer, chat and many essential system management tools. The pricing of this is a GREAT value for the features offered. I have not needed to contact their technical support on this product so I have no opinion on the quality of their support at this time. Cons There are very few things to report as a negative about the product. I suppose, the one thing I did notice, when using the remote command prompt, the up and down arrows, to recall previous commands and the tab key to complete a partially typed command, do not work. Alternatives considered [RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) Reason for choosing ManageEngine Remote Access Plus The ManageEngine product was much easier to setup, configure and maintain. Also the RealVNC product was less reliable in establishing remote connections over the Internet. Switched from [Webex Connect](https://www.capterra.com/p/168110/IMIconnect/) Two reasons, Webex Is discontinuing support of their remote, unattended access product and their licensing cost is high. Review Source Rich K. President Computer Software Used the software for: I used a free trial ### "Powerful, Reliable, and Secure Remote Access Solution" August 4, 2025 5.0 Overall, has been a lifesaver for our distributed IT team. It’s cut down our response time for support tickets and made system maintenance a breeze. The product feels stable, secure, and well-supported. Even during peak usage, the performance has remained consistent. I also like the transparency of session logs and user activity tracking—it gives us peace of mind from a compliance standpoint. Pros The seamless remote access functionality is incredibly reliable and responsive. I particularly appreciate the ability to manage endpoints across multiple networks without any noticeable lag. The UI is clean, intuitive, and makes it easy to navigate even more advanced functions. It’s a huge plus that it integrates well with our existing systems and provides detailed audit logs for all sessions. Cons Initial setup can be a bit confusing due to the number of configuration options. It would be great to have more in-app guidance or tooltips explaining each feature. Also, the mobile app could use some UX improvements to match the polish of the desktop version. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ManageEngine Remote Access Plus I chose because it offers robust enterprise features—like session recording, role-based access control, and built-in diagnostics—at a fraction of the price of competitors like TeamViewer or LogMeIn. It also integrates well with existing IT workflows and supports multi-OS environments. For the price and feature set, it’s hard to beat. Review Source EZ Elie Z. IT manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Good overall remote access tool for IT support" April 5, 2026 4.0 we use this tool for IT support and IT is a good system and easy to use. the only issue i have with it is that it is not direct connection. Pros Great Value for Money I've checked more than a few remote access on premises application and had the best Value for Money! Very Ease of Use, I've installed and configured every possible configuration and didn't have any issues. Cons had some Connection Issues, the application does not connect directly to the wanted client, the connection is throw the Server and need the server to have access to all vlans on the network. on slow connection the connection doesn't always work. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing ManageEngine Remote Access Plus is available as an on premises installation Switched from [Dameware Mini Remote Control](https://www.capterra.com/p/10008984/Dameware-Mini-Remote-Control/) had to repurchase the license instead of renewing license because of license change and the price was not Good Review Source BB Bedrich B. Infrastructure Advisor Legal Services Used the software for: Less than 6 months ### "Infrastructure advisor" March 4, 2025 5.0 From the very beginning, the installation and setup process is highly intuitive. During the testing phase, we submitted numerous requests, which ManageEngine accepted and added to their development roadmap. Configuring role-based permissions is relatively simple, and using additional tools significantly streamlines the work of IT technicians. The support from ManageEngine is simply excellent. Installing agents on end-user devices is fairly straightforward. I would appreciate having more information in the logs, but even with the current setup, it is still very manageable. Pros Very easy to use. Support from ManageEngine. Helps and speeds up assistance for end users. Cons It happened that the link from the application to the manufacturer's website did not exist. The groups functioned slightly differently than I needed. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Pricing requirements from the previous service provider. Review Source MB Marius B. IT Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Manage Engine Remote Access Plus - Great value for money" January 23, 2025 5.0 The remote access plus product has been the winning choice for the business Pros This is a fantastic cloud based remote access tool that is very good value for money. As many other Manage Engine products, the product excels at what it does, and it is quite comprehensive for the price paid. Cons So far, I would like to see this integrate with Service Desk Plus Cloud, which is not currently possible. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) Reason for choosing ManageEngine Remote Access Plus Very good value for money. It had all the features I required and have a lot of respect for Manage Engine and their customer feedback process. Great support provided by Manage Engine. Would be the perfect product, if it would integrate with Service Desk Plus Cloud, similarly to Zoho Assist. Review Source rS raj S. IT Consultant Accounting Used the software for: 6-12 months ### "Great product at affordable price" December 15, 2024 5.0 Manage engine remote access plus is a great product and easy to use, the powerful tools like file manager, task manager, ability to start or stop services without remoting into machine is absolutely game changer for me, I would continue using this product as support is amazing even for free editions Pros Easy to install and powerful bundle of tools available from single console Cons no option for one time run exe like team viewer quick support Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ManageEngine Remote Access Plus Price and ease of use, there are lots of steps to sign up for other product trials Review Source JS Jaya S. IT Security Insurance Used the software for: 1-2 years ### "Remote Access Saving Times" May 5, 2026 5.0 is a solid, cost‑effective solution for day‑to‑day remote IT support and administration Pros it’s a solid, cost‑effective solution for centralized remote troubleshooting and system administration. Cons it may feel limited for teams needing highly polished UX, deep automation, or cross‑platform parity. Review Source DL Dawn L. Support Technician Information Services Used the software for: I used a free trial ### "ManageEngine Remote Access Plus does the Job" July 12, 2024 5.0 Overall the experience has been great. I like the product and would like to continue to use it Pros unattended remote access is very helpful when the user can't download other products software in order for remote support. With this product you preinstall it and can remote in just fine Cons As a small business I with there was a free version that allows for use, not just the trial. Review Source PK Prasant K. Technical Project Manager Pharmaceuticals Used the software for: I used a free trial ### "Ease your effort for remote access of sytems and Server" June 4, 2024 5.0 Pros Easy and simple setup, and troubleshoot options for System engineers and support analyst. Works on different OS versions and with low bandwidth requirement. Auto-reconnect and smooth unattended access. remote share or screenshare options, with file transfer feature. Conducting POC as of now but really prominent tool for IT management and support. Cons No Cons identified as such, licensing model can be more flexible like A-la-carte. Review Source CJ Chris J. IT Manager Education Management Used the software for: I used a free trial ### "Great Tools for the money paid" June 28, 2022 5.0 Good value for the cost. Not as great as some tools but the price tag for what we need is better. Once you get over a small learning curve it works well. Pros Lightweight agent that allows you to connect to machines connected to the internet. Nice Graphical Interface to see machines online and connect remotely. Cons Agent requires a code for each instance so makes it more difficult to deploy out to devices (or we didnt find the option to do so easily). Unless you bookmark the exact link to the remote management page, it is very difficult to find on the main website. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing ManageEngine Remote Access Plus Still trialing. Review Source RM Ray M. Director of IT Infrastructure Oil & Energy Used the software for: 2+ years ### "Remote Access Plus is a very good app for many remote functions." September 1, 2022 5.0 We have a remote/virtual office. This allows me to deploy computers and join them to a Windows domain without the need for physical hands on configuration. Pros I like that the user workstation can migrate to other environments and remote access is still available. Cons Client agents don't always download and install properly. Reason for choosing ManageEngine Remote Access Plus Worked with other products from Zoho. They all work well. Review Source dG daniel G. techician Telecommunications Used the software for: I used a free trial ### "it works, and he made what say" December 7, 2022 4.0 we easy manage a bit pool of machines, works fine on cloud for me Pros easy to use, quick and start, manage groups and checks services of machines. Cons dont have a mail advice if the machine its down or up. Alternatives considered [LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Reason for choosing ManageEngine Remote Access Plus englobe diferent manage engine products Review Source DV David V. Directeur Telecommunications Used the software for: Less than 6 months ### "Gestion a distance pour nos clients" October 18, 2022 4.0 Pros la possibilité de prendre le contrôle a distance très facilement Cons je souhaiterai une meilleure compatibilité du Wake on Lan Review Source TP Trim P. Mr Accounting Used the software for: I used a free trial ### "Using Remote Access Plus" June 29, 2021 4.0 I support my clients. Pros It is easy to use if you work in a web-enviroment daily. would prefer an app instead. Cons Need a standalone version. Need to be more user friendly. Reason for choosing ManageEngine Remote Access Plus Still deciding Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) High Pricing Review Source HS Harsandeep S. Network Engineer Information Services Used the software for: I used a free trial ### "One of the best in Business" December 1, 2022 5.0 Pros The idea of managing devices centrally is one of the best features. Cons I haven't seen any cons with the software since I am only using it for a month. Review Source CB Caroline B. Service Delivery Lead Logistics and Supply Chain Used the software for: I used a free trial ### "Ease of use is superb!" April 7, 2021 4.0 Pros I like that client side installation is a breeze. There is no need for configuration on the client end. I also like that approval is required before a computer becomes part of the list. Cons MFA for technicians when they login to the cloud based portal Alternatives considered [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) Review Source AP Ankit P. Technical Support Engineer Information Technology and Services Used the software for: Less than 6 months ### "Easy to Use & Valuable" November 7, 2023 5.0 Pros It is a wonderful tool for troubleshooting issues. Easy to use & Implement reduces lot of effort. Cons User Interface can be improved other wise it is an amazing tool. Review Source JJ Justin J. Technical team lead Financial Services Used the software for: I used a free trial ### "Flexibility " February 25, 2020 5.0 We have clients over 2000 Pros Remote module is awesome it helps is uto control more Cons Its needed offline through lan not wided area atlease Review Source HM Hikmat M. IT Network Administrator Newspapers Used the software for: Less than 6 months ### "Reliable remote administration tool for enterprise IT support" March 10, 2026 5.0 Overall, my experience with Remote Access Plus has been very positive. It is a powerful and practical tool for IT administrators who manage many computers in a corporate environment. The software provides fast remote troubleshooting, monitoring, and system management from a single console. Deployment and maintenance are simple, and the platform works reliably in a Windows domain infrastructure. It significantly reduces the time required to support users and maintain systems. Pros Remote Access Plus is very reliable and easy to use for daily IT administration. The interface is clear and allows quick remote access to computers without complex configuration. I especially like the integrated tools such as remote desktop, file transfer, command prompt, and system manager, which help resolve issues without interrupting users. Deployment in a domain environment was straightforward, and the performance of remote sessions is stable even over slower network connections. Cons The web interface sometimes feels slightly outdated and some advanced settings are spread across different sections, which can take time to find. In addition, documentation for certain enterprise scenarios could be more detailed. However, these are relatively minor issues and do not affect the overall functionality. Review Source VR Verified Reviewer Manager Retail Used the software for: I used a free trial ### "Remote access good for money but with acount integration issues with other manage engine products like patch management." August 19, 2025 4.0 The software is really good, sometimes it has some lag on the console, but it works fine, the ipad app is really good compared with other solutions in the market. Pros It provides real value for money, the other options are mote expensive and lack some really needed functionality like wake on lan. Cons The fact that at least from my perspective I was no able to review patch management along with Remote access, it created diferent install packages and only one was active. I needed to remove patch management and reinstall remote access to make it work. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) web console and more administrative features Review Source AC Alaa C. IT Admin Hospitality Used the software for: Less than 6 months ### "AC Zohoh access" December 22, 2025 5.0 I recently started using it for remote management, and the experience has been stable and reliable, making daily IT support tasks easier and more organized. Pros The tool is very fast and easy to use, with a smooth remote connection experience and clear reports that help monitor systems efficiently and save time. Cons So far, I have not faced any issues or limitations. All the features I need for remote management are available and working as expected. Review Source jK john K. IT Manager Information Technology and Services Used the software for: I used a free trial ### "Give access and stay safe and compliant" June 23, 2025 5.0 Easy to set up and reliable. Audits and records everything so you can safely give access to remote teams and subcontractors. Pros Cloud convenience and security but also has an on-premises option. All the options you might need such as RBAC and assets groups plus session recording! Cons In the cloud version the recorded sessions are stored in place without the option to choose your own cloud or storage space. Also, the recording download is only manual and can't be scheduled. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.