--- title: "ManageEngine Remote Access Plus Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ManageEngine Remote Access Plus Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/241075/ManageEngine-Remote-Access-Plus/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # ManageEngine Remote Access Plus Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ManageEngine Remote Access Plus ## What is ManageEngine Remote Access Plus? Remote Access Plus is a secure and comprehensive enterprise remote support solution that helps system administrators and IT help desk technicians in troubleshoot Windows, Mac and Linux computers from a central location. Powerfully built tools like advanced remote desktop sharing, remote command prompt, registry, Wake on LAN, remote shutdown, file manager and more enables elite remote assistance and considerably reduces troubleshooting time from days to minutes. ## What is ManageEngine Remote Access Plus used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/)[IT Management](https://www.capterra.com/it-management-software/) Recognitions Shortlist Best ease of use Best value for money Overall rating Based on 67 user reviews Reviews sentiment Positive 95% Neutral 5% Negative 0% Starting price $75 Flat Rate, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Remote Support / 2026 - Remote Desktop / 2025 Our "Best of" badge program showcases products with the highest ratings... - Collaboration / 2025 - File Sharing / 2025 - IT Management / 2025 - Remote Desktop / 2025 - Remote Support / 2025 - Server Management / 2025 Our "Best of" badge program showcases products with the highest ratings... - Collaboration / 2025 - File Sharing / 2025 - IT Management / 2025 - Remote Desktop / 2025 - Remote Support / 2025 ## ManageEngine Remote Access Plus alternatives Highest Rated [4.9 (239)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting price $29.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (1,903)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (737)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/241075/ManageEngine-Remote-Access-Plus/alternatives/) ## FAQs about ManageEngine Remote Access Plus Overview ### What problems does ManageEngine Remote Access Plus solve? ManageEngine Remote Access Plus solves delayed remote troubleshooting, fragmented endpoint administration, and unnecessary user interruptions by combining remote control, file transfer, command-line access, service management, and system monitoring in one console. IT administrators, help desk teams, system engineers, and distributed organizations benefit when supporting unattended devices, remote workers, and Windows domain endpoints. Answer based on 41 reviews Overview ### Which roles and teams benefit most from ManageEngine Remote Access Plus? ManageEngine Remote Access Plus is most used by IT managers, IT directors, and systems administrators who oversee remote support, device access, and infrastructure maintenance. Network engineers and support technicians use it to diagnose endpoint issues and resolve service requests, while service delivery leads and executives monitor operational continuity across distributed teams. Answer based on 65 reviews Overview ### What company size and industries is ManageEngine Remote Access Plus built for? ManageEngine Remote Access Plus is built for small businesses, which represent 58% of reviewers, especially in IT services at 15%. Available across the US, EMEA, APAC, and Australia, it also serves midsize businesses (23%) and enterprises (18%), including electrical/electronic manufacturing (6%) and education management (5%). Answer based on 65 reviews Features and Usability ### What are the key features of ManageEngine Remote Access Plus? ManageEngine Remote Access Plus includes remote access/control and screen sharing for providing support on remote computers, with real-time chat and session recording during support sessions. Diagnostic tools help identify hardware, software, and permission issues, while unattended access supports maintenance without user intervention. Role-based access controls manage technician permissions and activity visibility. Answer based on 20 reviews Pricing ### How much does it cost and what fees or limitations are included? ManageEngine Remote Access Plus starts at $10/month for Cloud Standard, with a free version and free trial. Standard On-Premises costs 75/year, while Professional costs 15/month in the cloud or 95/year on-premises. Reviewers generally find the pricing affordable versus competitors, though some report slower connections outside LANs, an old-fashioned interface, and limited licensing flexibility. Answer based on 18 reviews Integrations ### Which third-party tools and platforms does ManageEngine Remote Access Plus integrate with? ManageEngine Remote Access Plus integrates with ManageEngine ServiceDesk Plus for IT service management workflows and remote support coordination. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does ManageEngine Remote Access Plus offer? ManageEngine Remote Access Plus provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online formats support guided instruction, while documentation and videos offer self-paced reference and step-by-step learning materials for setup and feature review. Answer based on 3 reviews Getting Started and Support ### What customer support options does ManageEngine Remote Access Plus offer, and how do users rate the experience? ManageEngine Remote Access Plus offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users describe support as competent and excellent, with one reviewer noting that submitted requests were accepted for the development roadmap. Several users report needing little direct assistance because setup and daily use are straightforward. Answer based on 15 reviews Bugs and issues ### Does ManageEngine Remote Access Plus have connection or compatibility issues? ManageEngine Remote Access Plus provides dependable remote support for many IT teams, but connection performance can vary by network and device. Reviewers describe easy LAN access, unattended control, and useful troubleshooting tools, while some report browser lag, slower off-network sessions, Linux compatibility problems, and setup requirements for server routing. Answer based on 19 reviews ## Features AI summary Based on 6,446 Remote Support reviews Capterra data shows that buyers of Remote Support software rank the following features as their top priorities: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) ManageEngine Remote Access Plus supports all three of the features reviewers rate most highly: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities help IT teams connect to devices quickly, manage user access securely, and maintain systems even when end users are unavailable, allowing teams to resolve issues faster and keep operations running with less disruption. Remote Access/Control 4.8 (39) 87.18% of 39 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Access Controls/Permissions 4.9 (20) 70.00% of 20 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Unattended Access 4.8 (11) 45.45% of 11 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end Chat/Messaging 4.3 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Screen Sharing 4.5 (22) 77.27% of 22 reviewers that rated this feature as important or highly important Digitally share screen view with others Real-Time Chat 4.4 (18) 38.89% of 18 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. ManageEngine Remote Access Plus 47 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Network Analysis: Run tests on a network to find the root cause of network issues - Network Monitoring: Tracks and makes accessible data on the health of servers and other network components. - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Reporting: Active reporting of data and metrics - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: Digitally share screen view with others - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Support: Supports various video file formats --- Get Advice We can help you find the software with the features you need. Features 4.7 (66) 4.7 Based on 66 reviews ## Pricing Value for money 4.6 (58) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/241075/ManageEngine-Remote-Access-Plus/pricing/) Standard Edition (On-Premises) $75.00 Flat Rate,Per Year It includes: - Advanced Remote Control - Device Manager - Event Viewer - Remote File Manager - Remote Task Manager Professional (On-premise) $95.00 Flat Rate,Per Year It includes: - Advanced Remote Control - Device Manager - Event Viewer - Remote File Manager - Remote Task Manager Standard (Cloud) $10.00 Flat Rate,Per Month It includes: - Advanced Remote Control - Device Manager - Event Viewer - Remote File Manager - Remote Task Manager Professional (cloud) $15.00 Flat Rate,Per Month It includes: - Advanced Remote Control - Device Manager - Event Viewer - Remote File Manager - Remote Task Manager Value for money 4.6 (58) 4.6 Based on 58 reviews ## Integrations [ ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (58) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (58) 4.5 Based on 58 reviews ## User reviews Overall rating 4.6 Based on 67 reviews Filter by rating Counts reflect reviews available in this feed. 5(46) 4(18) 3(3) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Dixit V. Sr. Technical Specialist ### "A Reliable and Efficient Remote Support Solution" 5.0 November 5, 2026 Helping us manage and support multiple devices from a central location and providing fast and efficient remote IT support. Pros The best thing about ManageEngine Remote Access Plus is its reliable remote access all-in-one tools. It saves a lot of time for the IT team and helps us resolve user issues without a physical visit. Cons Not a major issue but the interface is a bit cluttered, especially when finding settings or features. SM Shahid M. Sr. Tech Pre-Sales Engineer Used the software for: 1-3 years ### "Practical Remote Support Tool with Useful Troubleshooting Features" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 1, 2026 It looks like a practical option for IT teams that need centralized remote access and troubleshooting capabilities without investing in several separate tools. Its value will depend on how well it performs across your environment, particularly when supporting remote users and managing multiple endpoints. Pros I like having remote desktop access, file transfer, and command-line tools available in one place. For routine IT support, this can make troubleshooting user machines much easier without needing to visit each system physically. Cons The connection experience and performance can depend on the network and the endpoint being accessed. The interface could also make frequently used options easier to find, especially when managing multiple systems. IC Independent Consultant Independent Consultant Used the software for: I used a free trial ### "Good remote access tool for my needs" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 2, 2026 I manage a handful of computers as a sole proprietor, and overall, this tool effectively accomplishes the job when I need to remotely access a device for troubleshooting or remediation. Pros The setup and ease of use of the platform were straightforward from an operational perspective. I used both the agent download file and could also direct an end user to the download link, and they could install the file. The remote access streamed without issue. I run a small shop and this was perfect for that need. Cons The UI is a bit too simplistic. I should be able to see all the endpoints managed from the first login, but it takes a few clicks to get where I need to go. Daniel M. CEO Used the software for: Less than 1 year ### "Reliable and Easy-to-Use Remote Access Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 21, 2026 My overall experience has been very positive. I have been using Remote Access Plus for about a month and it has made remote computer management and support much more convenient. The system is easy to deploy, remote connections are reliable, and the available management and automation tools help save time on repetitive tasks. I have not had to contact customer support frequently because the software has worked well so far. Considering the functionality offered, I think the product provides very good value for money. I am satisfied with my experience and plan to continue using it. Pros I have been using ManageEngine Remote Access Plus for about a month and so far I am very satisfied with it. The software is easy to use, the interface is clear, and setting up remote access to computers was straightforward. Remote connections are generally fast and stable, which makes everyday IT support much easier. I also like that the platform offers useful automation and management features in addition to standard remote access. It provides good value for money, especially when managing multiple computers from one place. Cons So far I have not experienced any major problems. Occasionally, establishing a remote connection can take a little longer than expected, but it has not been a significant issue in daily use. Some of the more advanced options require a little time to understand and configure properly, but the basic remote access functionality is very intuitive. IE IT especialist IT especialist Used the software for: 3-5 years ### "RAP it is a Great system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2026 I have a lot to thank for this system. All the computers that I access, can I see a lot of things to help me and user instantanly. Pros It is very easy to use and helps my users. I have a lot of tools to do my job and help users with their issues. Cons I don't have any cons about RAP. I only have pros. It a very helper system and make my job and day easIt'sy. SA Senior Application Consultant Senior Application Consultant Used the software for: Less than 1 year ### "Remote Access Plus, Ease of Use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2026 Ottima esperienza ed è un tool che consiglierei a chi ha l'esigenza di gestire remotamente dei devices. Anche il Supporto è molto competente. Pros La facilità dell'installazione e configurazione, la semplicità nell'installare automaticamente l'agent sui devices oltre ai tools che si possono usare durante la connessione remota. Cons Il dover installare manualmente gli agent sui devices in WAN ed. attualmente, l'impossibilità di gestire devices IOS. Per il resto non abbiamo ancora riscontrato particolari problemi. IS IT Security IT Security Used the software for: 1-3 years ### "Remote Access Saving Times" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 7, 2026 ManageEngine Remote Access Plus is a solid, cost‑effective solution for day‑to‑day remote IT support and administration Pros it’s a solid, cost‑effective solution for centralized remote troubleshooting and system administration. Cons it may feel limited for teams needing highly polished UX, deep automation, or cross‑platform parity. IM IT Manager IT Manager Used the software for: 1-3 years ### "Well priced and very functional Remote Control solution." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 16, 2026 Overall good experience and a damn sight cheaper than many other competitors. ManageEngine are a long established and reputable company which shows in the quality of the product. Pros Price and functionality are excellent value for money compared to competitors, it is exceptionally easy to use and roll out. Remote access, once connection is established is smooth and fully functional Cons Occasionally, for no discernible reason, an agent will fail to respond. Closing the browser and opening it again usually resolves this so maybe cookie handling? IM IT manager IT manager Used the software for: Less than 1 year ### "Good overall remote access tool for IT support" 4.0 April 6, 2026 we use this tool for IT support and IT is a good system and easy to use. the only issue i have with it is that it is not direct connection. Pros Great Value for Money I've checked more than a few remote access on premises application and ManageEngine Remote Access Plus had the best Value for Money! Very Ease of Use, I've installed and configured every possible configuration and didn't have any issues. Cons had some Connection Issues, the application does not connect directly to the wanted client, the connection is throw the Server and need the server to have access to all vlans on the network. on slow connection the connection doesn't always work. IN IT Network Administrator IT Network Administrator Used the software for: Less than 1 year ### "Reliable remote administration tool for enterprise IT support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2026 Overall, my experience with Remote Access Plus has been very positive. It is a powerful and practical tool for IT administrators who manage many computers in a corporate environment. The software provides fast remote troubleshooting, monitoring, and system management from a single console. Deployment and maintenance are simple, and the platform works reliably in a Windows domain infrastructure. It significantly reduces the time required to support users and maintain systems. Pros Remote Access Plus is very reliable and easy to use for daily IT administration. The interface is clear and allows quick remote access to computers without complex configuration. I especially like the integrated tools such as remote desktop, file transfer, command prompt, and system manager, which help resolve issues without interrupting users. Deployment in a domain environment was straightforward, and the performance of remote sessions is stable even over slower network connections. Cons The web interface sometimes feels slightly outdated and some advanced settings are spread across different sections, which can take time to find. In addition, documentation for certain enterprise scenarios could be more detailed. However, these are relatively minor issues and do not affect the overall functionality. [View all Reviews](https://www.capterra.com/p/241075/ManageEngine-Remote-Access-Plus/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [TeamViewer ONE vs ManageEngine Remote Access Plus](https://www.capterra.com/compare/194565-241075/TeamViewer-vs-ManageEngine-Remote-Access-Plus)