# Momentus Technologies Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Momentus Technologies Software - reviews, pricing plans, popular comparisons to other Event Booking products and more.

Source: https://www.capterra.com/p/2403/Momentus-Technologies

---

# 

 Momentus Technologies Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Momentus Technologies

## What is Momentus Technologies?

Momentus Technologies (formerly Ungerboeck) is a global provider of industry-leading venue and event management software solutions. Momentus serves the needs of venues and event businesses of all kind and sizes. System functionalities include sales & CRM, venue booking, event management, catering management, event portal, sustainability tracking, room diagramming, accounting, reporting and a powerful API.

## What is Momentus Technologies used for?

[Event Management](https://www.capterra.com/event-management-software/)[Event Booking](https://www.capterra.com/event-booking-software/)[Venue Management](https://www.capterra.com/venue-management-software/)

Overall rating

Based on 98 user reviews

Reviews sentiment

Positive

89%

Neutral

9%

Negative

2%

Starting price

$999

Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Momentus Technologies?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://gomomentus.com/&name=Momentus Technologies)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Momentus Technologies

4.3 (98)

VS.

[4.8 (2,421)](https://www.capterra.com/p/149712/Whova/reviews/)

Starting Price

$999

Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.1 (97)

Ease Of Use

4.7 (5,741)

Value For Money

4.0 (85)

Value For Money

4.6 (3,525)

Customer Service

4.4 (94)

Customer Service

4.6 (3,256)

## Momentus Technologies alternatives

[4.5 (990)](https://www.capterra.com/p/26318/Cvent-Event-Management/reviews/)

Starting price

Contact vendor for pricing

[4.7 (164)](https://www.capterra.com/p/144596/Accelevents/reviews/)

Starting price

$7000.00

Per User, Per Month

[4.6 (54)](https://www.capterra.com/p/130158/EventsAIR/reviews/)

Starting price

Contact vendor for pricing

[4.7 (572)](https://www.capterra.com/p/118047/Tripleseat/reviews/)

Starting price

Contact vendor for pricing

[View all alternatives](https://www.capterra.com/p/2403/Momentus-Technologies/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Event Scheduling

4.4 (38)

86.84% of 38 reviewers that rated this feature as important or highly important

Plan an event's time and location

Contact Management

4.2 (25)

84.00% of 25 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Event Management

4.8 (17)

82.35% of 17 reviewers that rated this feature as important or highly important

Schedule and manage the logistics of activities and other gatherings

Reporting/Analytics

4.1 (15)

80.00% of 15 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Customizable Forms

4.2 (14)

92.86% of 14 reviewers that rated this feature as important or highly important

Customize contracts and forms to collect specific information

Data Import/Export

3.9 (14)

85.71% of 14 reviewers that rated this feature as important or highly important

Import and export data to and from software applications

Momentus Technologies 94 features

Collect papers prior to an event

Regulate who can view information within the system

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Access event or meeting agenda online

Application programming interface that allows for integration with other systems/databases

Manage attendance for classes, shifts, meetings, or events

Process of managing, tracking, and communicating with individuals who are registered to attend an event

List information about event guests

Use tools to engage with viewers (e.g., commenting, chat room, polling, and Q&A)

Create, manage, and print wearable badges

Create, manage, and send invoices or bills to customers

Create, update, and manage bookings, itineraries, and reservations

Track and manage schedules and meetings via an integrated calendar

Online registration for classes

Manage and track all internal and external communication conducted via calls, email, text, or chat

Software that specializes in managing events such as conferences, conventions and trade shows

Automated reminders and confirmations for booked appointments and events via text or email

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Track, store, and access client contracts or licenses

Accept and process credit card transactions

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Store and organize information about customers and previous interactions

Add customized logos and colors to align with company branding

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Track products that are for sale at a reduced price or part of coupon promotions

Store, manage, and track all electronic documents in a centralized location

Electronically collect payments for goods or services

Digitally sign online documents

Create and send email blasts/campaigns

Pre-made examples and templates for emails

Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed

A list of events with their respective dates

Schedule and manage the logistics of activities and other gatherings

Show location of event's rooms and activities on a digital map

Online registration for events

Plan an event's time and location

Manage location logistics and coordinate the participation of exhibitors or vendors in an event

Manage the maintenance of building facilities

Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk

For businesses handling food & beverage operations

Software designed for caterers and catering businesses.

Register a group/batch of attendees

Curating an intentional list of prospective guests as per relative interests to achieve specific goals.

Information, data and reports that are being tracked over time

Track and manage inventory levels to maintain proper supply

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Automatically identify and save contact information of potential customers

Automate workflows and trigger campaigns based on customer actions

Database of members to track personal information of individuals and families

Access software remotely via mobile devices

Allow attendees to check in via their mobile devices

Utilize the same app for multiple events

Designed to facilitate operations for more than one facility.

Tracks and processes online orders

Accept and process online payment transactions

Real-time registration over the web

In-person, onsite registration

Manage and track customer orders for goods, investments, or any other purchases

Accept, record, and reconcile financial transactions

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Receive system updates as soon as any changes are made

Oversee the process of issuing refunds

Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Process of planning, scheduling and executing the optimal and effective use of human capital across projects

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Book and manage rooms at an event

Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held

Managing activities & processes related to planning, coordination, implementation, control, and evaluation of sales performance.

Reports specific to sales analysis for trends and strategies

Plan availability and assign specific time slots for tasks and resources

Check-in and out via a mobile device or kiosk

Manage occupancy and space utilization in facilities and buildings

List information about event speakers

Raise funds via sponsors and grants

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

Customize, sell, and distribute tickets

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Includes all operations and activities associated with a physical space or location that is used for hosting events

Make a list and register visitors

Manage volunteer information and direct volunteer resources

Record, update and manage waiting lists

Built-in website builder or integration with third-party site

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.2 (95)

4.2

Based on 95 reviews

## Pricing

Value for money

4.0 (85)

Basic

$999.00

Per Month

Value for money

4.0 (85)

4.0

Based on 85 reviews

## Integrations

[

PayPal](https://www.capterra.com/p/207944/PayPal/)[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

Docusign](https://www.capterra.com/p/121506/Docusign/)[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[

Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[

QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[

Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.4 (94)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (94)

4.4

Based on 94 reviews

## User reviews

Overall rating

4.3

Based on 98 reviews

Filter by rating

5(48)

4(39)

3(9)

2(0)

1(2)

Mentioned topic

Sorted by most recent

MY

Michael Y.

Business Systems Manager

Events Services

### "Jack of all trades"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 26, 2025

I’ve been in the event industry for over 23 years and have worked with USI/Momentus for more than 18 of those. I’ve had been very fortunate to have the opportunity to be part of several iconic venues in Sydney where USI/Momentus has played a key role in delivering thousands of successful events.

Pros

Momentus Enterprise is a highly flexible platform, and we have successfully leveraged its capabilities. When utilised effectively, it can serve as a powerful and versatile tool, truly a jack of all trades.

Cons

It's not the easiest software application to learn. Some users might get put off because how many moving parts there are to configure.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

September 29, 2025

Hi Michael, Thank you for your thoughtful review. And, of course, for your long-standing partnership with Momentus! It's always great to hear that Enterprise’s flexibility has made it a powerful, versatile tool for your team and that it’s played a role in supporting so many iconic venues and events throughout your career. We also appreciate your note on the learning curve. With so much functionality available, we know it can feel complex at first, and feedback like yours helps us keep working toward a balance between depth and usability. We’re grateful for your trust over the years and proud to be part of your success. We appreciate you!

LC

Loredana C.

Finance Director

Consumer Services

### "Great experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 25, 2025

Great experience within the entire platform, easy to find information, easy customization and great customer support

Pros

One stop only for all business needs, great customer support, built up capabilities of creating your own titles within the platform

Cons

Not very user friendly but with practice is becomes easier to access needed information especially for users that don't have accounting background.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 29, 2025

Hi there, Thank you for the wonderful review! We’re glad to hear that Momentus has become your one-stop platform for business needs and that the customization options and customer support have been valuable for you and your team. We also appreciate your perspective on usability—especially for users without an accounting background. It’s helpful to know where the learning curve feels steep, and your feedback guides us as we work to make the platform more intuitive for all users. We’re grateful for your partnership and thrilled to know you’ve had a great experience with Momentus. Cheers to you!

MR

Miguel R.

Public Safety Supervisor

Events Services

### "Toggle Button Suggestion"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 16, 2025

I believe it is a great value for what it is worth. Especially when it comes to booking questions and customer support, Momentus is the go to.

Pros

I like how useful it is. It provides a lot of information for future and current events when customer’s call with inquiries.

Cons

How you have to scroll down to the page in order to get to the day of the month. If only there was a function that you can toggle on and off that when toggled on the website scrolls automatically to the “day” of the month. For instance, if today is the 16th the website would scroll down to the 16th day of the month after logging in.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 19, 2025

Hi Miguel, Thank you for the great review and for sharing such a thoughtful suggestion. We’re glad to hear Momentus is your go-to tool for event inquiries and customer support. Your idea for a toggle that scrolls directly to the current day is a smart one. Highly recommend submitting that idea view the Product Feedback tool in your Resource Center. That ensures our product team gets it! Thanks again for the review!

SB

Sarah B.

System Support Specialist

Events Services

### "An essential part of our operations!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 9, 2025

Overall, Momentus has become an essential part of our operations. It’s our primary software for event and venue management—a true one-stop shop that brings everything together in a single platform. We’ve successfully tailored the system to fit our workflows and organisational needs. Momentus empowers us to make informed, strategic decisions based on reliable data. For us, it’s more than just software—it’s our single source of truth. The customer support has been excellent. We have regular catch-ups with our Customer Success Manager, our Account Manager is always available when needed, and leaders from the executive team are genuinely open to hearing directly from their customers.

Pros

Momentus is our go-to platform for event and venue management. It’s a true one-stop shop—covering event planning, CRM, payments, reporting, and so much more. For us, it’s our single source of truth. From planning events and maintaining venues to making strategic decisions, we rely on the powerful analytics Momentus provides. Quality information in = quality data out!

Cons

A major benefit—and occasional challenge—of Momentus Technologies is its incredible flexibility and customizability. With the right strategy and governance in place, this adaptability becomes a powerful asset, allowing teams to tailor the platform to their exact needs.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 11, 2025

Hi Sarah, Thank you for such an outstanding review! We’re thrilled to hear Momentus has become your one-stop shop for event and venue management and a trusted source of truth for your team. It’s great for others to look up to you and know the platform’s flexibility, analytics, and range of features are supporting both daily operations and strategic decision-making. We also appreciate your perspective on customization—while it can require governance, we’re glad it’s become a real strength for your organization. We’ll be sure to share your kind words with our support, success, and account teams, who will be delighted to know their partnership has made a difference. We appreciate you. Thanks again for the review.

EM

Emily M.

Sales Contract Administrator

Events Services

### "Great Product, Not a fan of UI changes"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 8, 2025

Overall I think Momentus provides a great product that helps Event management run efficiently between departments.

Pros

Clean, sleek look, and easy to maneuver format. Customer Support is quick to resolve issues. I think it's a great tool for what it does.

Cons

I really do not enjoy the most recent UI changes. It has expanded most of the features I use making them multiple pages (I.e. activities) or putting it in a place that is more hidden when before it was in your face. I find it less user friendly. Honestly although the new UI is aesthetically pleasing, it really didn't improve anything.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 11, 2025

Hi Emily, Thank you for your feedback and for being a longtime user of Momentus. We’re glad to hear you find the platform clean, efficient, and supported by a responsive customer service team—that’s exactly the kind of experience we want for all users. We also hear your concerns about the recent UI changes. While the goal was to modernize and simplify, we understand that moving features or spreading workflows across more pages can feel less intuitive, especially when you rely on those tools daily. Please submit examples of scenarios you're frustrated with using the Product Feedback tool in your resource center so we can best evaluate how to strike the right balance between design and usability, and that feedback goes directly to our product team. We appreciate your honesty and your continued trust in Momentus. We look forward to improving the platform along your side!

DC

Danielle C.

Event Coordinator

Facilities Services

### "Average Experience"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

September 8, 2025

Overall my experience with Momentus was average. The platform provides good generic event management needs, but the navigation is a bit tricky. The system feels outdated and could use a huge "face-lift".

Pros

I like that Momentus allows the option to upload documents, archiving any important information needed to be seen across teams. It was a great tool for successful event management.

Cons

Momentus user interface is a bit weak. It often posed confusing user needs and was overly complicated in areas.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 11, 2025

Hi Danielle, Thank you for sharing your experience. We’re glad to hear that features like document uploads and archiving have been valuable for keeping your team aligned and supporting successful event management. At the same time, we hear your concerns about the interface and navigation. If the system feels confusing or outdated, that’s on us to improve, and your feedback reinforces our focus on making the platform more intuitive and modern. We’re committed to evolving Momentus so it not only meets your event management needs but also feels simpler and smoother to use every day. We appreciate your honesty and the chance to learn from your experience.

JP

Janine P.

Sales Manager

Hospitality

### "Not as good as it used to be but is probably the best option out there"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

September 8, 2025

Used to be great when the cons weren't an issue. Still works well for booking but I think the other items need to be addressed before I can give it higher than a 3 star rating.

Pros

It's intuitive, very user friendly, overall, it's a solid platform for booking and tracking events. If it wasn't for the cons (see below), it would be a 5 star platform.

Cons

A recent update made it so the headers on the contracts do not scroll with the contract meaning that any formatting requires you to highlight the text and then scroll back to the top to make the changes. Really a pain when you have multiple edits to make. I don't think having to request that as a new feature to put it back to how it was is not ideal. Hopefully enough clients have requested it to make it a priority to change it back. Also not a fan of having to have the WeTrack Risk on the front page if you're NOT using that service (which you requires payment for a subscription) as it was nice to see the contracting info on the overview tab and more convenient as well. It makes it feel like you're being forced to subscribe to a service that you don't want. Also, support used to be better. Having to go through the bot is time consuming when you've either exhausted the available help documentation and/or have something out of the norm that needs addressing. Fortunately, one of the support desk folks gave me an email to use to bypass all that as he is aware that I will only reach out if I cannot find anything to assist me with the issue OR it's something that needs to be done on the back end.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 11, 2025

Hi Janine, Thanks for sharing such a thoughtful review — we really appreciate you taking the time to highlight both what’s working and where the experience could be better. We’re glad the platform continues to support your team with booking and tracking events, and we don’t want recent frustrations to overshadow that. Your note on contract headers and the shift with the overview tab is exactly the type of feedback our product team needs, and we’ve already passed it along. We also hear you on support — while the bot is meant to speed up common requests, it’s clear for seasoned users like you it can feel like extra work. We’re working to improve that so it feels like a shortcut, not a slowdown. We don’t take your comment about the product not being “as good as it used to be” lightly. We’re committed to earning back those extra stars by addressing the concerns you raised. Thanks again for being candid and for continuing to trust Momentus.

DL

Dave L.

Chief Engineer

Events Services

### "Momentus changes."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 8, 2025

It has been a learning curve, but I really like it now that we are used to it, and it is very user friendly.

Pros

The ability to combine event functions and work orders and sales Ect. Momentus really streamlines the whole process.

Cons

I wish the Calander of bookings showed info up front like move in days and spaces, and possibly who's event it is.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 9, 2025

Dave, thank you for the great review! We’re glad to hear that combining event functions, work orders, and sales in one system has helped streamline your process and make things easier day to day. We also appreciate your feedback on the calendar view. Having key details like move-in days, spaces, and event ownership visible at a glance is a smart suggestion, and we’ll be sure to share it with our product team as we continue to refine the experience. We think you're going to like a couple new items we have on our product roadmap. Have a fantastic day (because why not?).

PD

Paula D.

Guest Services Resentative

Events Services

### "Pleased with Momentus"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 8, 2025

Good program to work with, easy to understand and use. Has space for all we need to have to put our shows together

Pros

For me, I just look up the shows we have to find out the information we need to know for ticket sales. I find the program easy to work with. I love the availability of the calendar and then how we can write in all the info we need for the show and follow up afterwards.

Cons

Really do not have any issues. I personally would change some of the info to the order in which I use it instead of so many tabs, but its easy.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 9, 2025

Paula, thank you for such a positive review! We’re glad to hear that the calendar and show details are making it easy for you to find the information you need for ticket sales and follow-ups. It’s great to know the platform feels straightforward and gives you the space to keep everything organized for your shows. We appreciate your note on the order of information and tabs—those little things can make a difference in day-to-day use, and feedback like yours helps us think about ways to make navigation even smoother. Thanks again for the feedback and review!

CT

Craig T.

Assistant Director of Sales

Events Services

### "Craig loves him some Momentus!"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

September 6, 2025

There's the technology side and then the business management side and there's been challenges on both fronts, especially with my company. Pricing for the software has always been difficult to nail down. Beside the total dollar amount, it's always been a bit convoluted as to how you get to the final price. I say run that proposal/invoice through your Marketing Department to see what they think about it!

Pros

Am I commenting on the company or a specific piece of software? Maybe I'll touch on both. I'm a fan of the software they make! I can tell that new ownership and leadership is thinking more strategically and long term. Some recent changes have been challenging; however, I like the direction they're going and it's obvious you're investing in the future. I like how customizable Momentus Enterprise is. We've taken advantage of that more than most venues I think. We worked hard to push all financial information though the system which helps us from an event management and event analysis side of things. I the ESC product a lot. Such a big improvement over the old SOP. Lastly, I really like my customer support rep! She helps us a lot and she's always very responsive.

Cons

Formal tech support through the Support Center is hit or miss. Sometimes it's a homerun and very helpful; however, it appears the support team is overwhelmed based on their response time. I've heard this is not the case for the Momentus Elite platform. Equal to or greater than support is the installation and onboarding of new modules and/or updates to the software. We do not look forward to the four incremental upgrades each year like we used to. It seems there's always an issue that creates problems for the end users & local admins. We've been uniquely challenged with the upgrade to Momentus Pay 2. We are now measuring the repair time on that module in "months". My sense is you've got good people working on it but the technology is so complex and integrated with outside companies that getting to final solutions has been an issue. Onboarding new clients to Momentus is a giant challenge and I advise my counterparts to be cautious because I do think it's one of your weak spots. The learning curve with Momentus Enterprise is very long. Much long than your longest onboarding schedule. Onboarding a new client to Enterprise should be thought of in years because that's how long it takes to really get there. I wish things like Crystal Reports and high level Word Merge Documents could a simplified to a point where local admins could figure that out on their own without the need for special training. Getting Momentus to spit out a great looking client facing document has always been a week spot that requires significant time and funds to commission a "Custom Report". In general, today's technology has put massive capabilities into the hands of the average user and Momentus has certainly achieved that with Views & custom fields but we're not there yet with client facing reports (created by the end user).

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 8, 2025

Craig, thank you for such a detailed review—and for your passion for Momentus! We’re thrilled to hear that the flexibility of Enterprise, the improvements in ESC, and the support you’ve received from your rep have all made a positive difference for your team. It’s also encouraging to hear that the long-term direction of the company and platform is resonating with you. We also really value your candid feedback. You’ve raised important points about onboarding, report creation, and the complexity of upgrades and integrations, especially around Momentus Payments. These are challenges we take seriously, and your perspective helps us understand where we need to focus so the experience is smoother for both admins and end users. Your insights on pricing clarity and client-facing reports are especially helpful—we’ll share these directly with the teams working in those areas. We’re grateful for your partnership, your honesty, and your trust as we evolve Momentus. Thanks again for takin

[View all Reviews](https://www.capterra.com/p/2403/Momentus-Technologies/reviews/)

Popular comparisons

[Eventbrite vs Momentus Technologies](https://www.capterra.com/compare/2403-114949/Momentus-Technologies-vs-Eventbrite) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)