# Giftsenda Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Giftsenda Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more.

Source: https://www.capterra.com/p/240189/Giftsenda

---

# 

 Giftsenda Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Giftsenda

## What is Giftsenda?

Global Gifting Platform designed to help build relationships with your prospects and retain your customers in more than 200 countries worldwide. Your team can select or allow your recipients to choose from 1000s of curated gifts: gourmet baskets, wines & sets, gift cards, swag and more. All gifts arrive digitally branded with your company logo & details. Physical gifts arrive anywhere in the world in 2-3 business days. The Giftsenda team has 20+ years of international gifting experience.

## What is Giftsenda used for?

[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Direct Mail Automation](https://www.capterra.com/direct-mail-automation-software/)

Top alternative

Featured

Overall rating

Based on 10 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Giftsenda?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.giftsenda.com&name=Giftsenda)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Giftsenda

4.6 (10)

VS.

[4.8 (464)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (10)

Ease Of Use

4.9 (464)

Value For Money

4.4 (8)

Value For Money

4.8 (409)

Customer Service

4.8 (10)

Customer Service

4.7 (399)

## Giftsenda alternatives

[4.6 (98)](https://www.capterra.com/p/10002488/Owner/reviews/)

Starting price

$499.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.3 (6,969)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting price

$14.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

Highest Rated

[4.9 (53)](https://www.capterra.com/p/242279/PostGrid/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[0.0](https://www.capterra.com/p/197677/PostPilot/#reviews)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

0%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/240189/Giftsenda/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Campaign Management

4.6 (7)

71.43% of 7 reviewers that rated this feature as important or highly important

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Reporting/Analytics

4.5 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Delivery Tracking

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Track item deliveries through dispatch notifications, status and location tracking, and ETA updates

Mailer Templates

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Premade examples of mailings, such as cards, brochures, etc.

Event Triggered Actions

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Predefined actions automatically performed on the occurance of specific events

Response Alerts

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Receive a notification when outreached contact performs the desired action

Giftsenda 10 features

Application programming interface that allows for integration with other systems/databases

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Import and export data to and from software applications

Track item deliveries through dispatch notifications, status and location tracking, and ETA updates

Collaborate on creating a product by sharing and adjusting designs through a shared portal

Predefined actions automatically performed on the occurance of specific events

Premade examples of mailings, such as cards, brochures, etc.

View and track pertinent metrics to find patterns and gain insights from data

Receive a notification when outreached contact performs the desired action

Features

4.3 (10)

4.3

Based on 10 reviews

## Pricing

Value for money

4.4 (8)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.4 (8)

4.4

Based on 8 reviews

## Integrations

[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

BambooHR](https://www.capterra.com/p/110968/BambooHR/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)

## Support, customer service and training options

Customer Service

4.8 (10)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (10)

4.8

Based on 10 reviews

## User reviews

Overall rating

4.6

Based on 10 reviews

Filter by rating

5(6)

4(4)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

VC

Valentina C.

Events and Brand Activation Manager

Market Research

### "Giftsenda is the best for ABM (and any other) campaigns!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 27, 2025

I was skeptical at the beginning as the platform was free of charge but I started using it for a really time-sensitive campaign and all worked great. Lately, we have been using it to send some e-cards and it has been so easy and great to be able to only get charged if someone redeeems it, rather than spending money and sending out cards or gifts that people don't claim sometimes.

Pros

I love how easy the platform is to use, with a great selection of gifts—from physical items to e-gift cards—and a pay-as-you-go model that makes it ideal for ABM and other campaigns. The extensive customization options for invites, landing pages, and campaign settings make it simple to tailor each campaign to specific needs, ensuring a seamless and personalized experience.

Cons

I have not seen any cons so far. Using it without any issues!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 28, 2025

Thank you for sharing your positive experience with Giftsenda, Valentina! We appreciate your detailed feedback on how the platform has enhanced your gifting projects and most of all, we're looking forward to continue helping you make lasting impressions through personalized gestures.

MP

Maria P.

Senior People and Culture

Environmental Services

### "Giftsenda's best feature is its customer service"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 27, 2023

Pros

The best thing about giftsenda is the amazing customer service. I would like to thank \[sensitive content hidden\] personally. She is a five-star employee. You are amazing, \[sensitive content hidden\], and Giftsenda is definitely a better choice for you.

Cons

Visually, the platform could be more user-friendly. In addition to more sustainable options, we would also like the ability to create our own gift campaigns.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 28, 2023

Dear Maria, Thanks so much for the feedback! We are excited to let you know that with the newly released collection builder feature you are able to create and edit your own gift collections for campaigns. Thank you for being a valued customer.

OS

Oguzhan S.

IT Specialist

Telecommunications

### "Great Solution for Customer Loyalty"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 23, 2023

The software has simplified the process of managing customer loyalty, allowing us to effortlessly track and reward our loyal customers.

Pros

Giftsenda offers a comprehensive set of tools and features. Its streamlined loyalty program management.

Cons

One drawback is its limited customization options. This can be a bit restrictive for some businesses.

Switched from

[PeopleVine](https://www.capterra.com/p/153071/PeopleVine/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 27, 2023

We appreciate your feedback and are thrilled to hear that our software has simplified the process of managing customer loyalty for your business. We understand your concern about limited customization options. We are continuously working to enhance our platform and provide more customization features to better serve our customers' diverse needs. Thank you for choosing Giftsenda as your customer loyalty solution, and please don't hesitate to reach out to our customer support team if you have any further questions or suggestions.

SA

Slava A.

Marketing Manager

Hospital & Health Care

### "As a marketing team, we save time by using Giftsenda to make direct gift deliveries to our customers"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 1, 2023

Giftsenda is a great gift-giving platform that allows us to send gifts to our clients on special occasions. It offers a variety of gift options, including personalized items, gift cards, and flowers, among others. The platform also provides a feature to track the gift delivery status, ensuring that the gift reaches the intended recipient on time.I have had a wonderful experience working with the Giftsenda team. Our manager, \[sensitive content hidden\], is very professional, and it has been a pleasure to work with such a client-oriented team!

Pros

As a marketing team, we save time by using Giftsenda to make direct gift deliveries to our customers. With the platform's delivery tracking feature and personalized card options, our workflow has become much easier.

Cons

Giftsenda is a great gift-giving platform that allows us to send personalized gifts to our clients on special occasions very smoothly!

Reasons for choosing Giftsenda

Because of great customer support, and easy platform features

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PB

Parijat B.

Dy. Manager-International Marketing

Pharmaceuticals

### "Great experience in the very first order!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 20, 2023

Pros

Global reach and customer support from team

Cons

Some products were expensive enough as compared to others

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 25, 2023

Dear Parijat, Thank you so much for the amazing feedback. We hope to be able to work with you again soon!

II

Iglika I.

Brand Manager

Marketing and Advertising

### "SBT feedback"

4.0

Overall Rating

4.0

4.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

March 6, 2023

We use Giftsenda for Loyalty programs toward special VIP customers. Overall we've reached very nice results - 62% acceptance & 49% customer satisfaction, relevant results for our industry

Pros

Relevant product baskets? Great Sevrice and responsive team.

Cons

Some of the features and reports must be adapted to our bussines need to have effective follow up - during campaigns and after that.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 10, 2023

Hi Iglika, Thank you so much for your review. Our team is constantly looking for tactics and methods to improve our users' experiences further, and we're thrilled you saw results. We look forward to partnering with you again. Thank you, and Always Be Gifting!

MP

Matt P.

Account Executive

Computer Software

### "Christmas Hampers for Clients... Problem? No problem at all!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 24, 2023

Wonderful experience. The ease-of-use is unmatched and only surpassed by the level of customer service that is offered. Definitely using the service again!!

Pros

I loved the personalised support with the backing of strong technical processes. My package was sent out on time and would've been delivered on time if not for some mistakes by the end-courier. I was in touch with \[sensitive content hidden\] as soon as the package failed to arrive, she kept me in the loop the whole time, offered me contingency options whilst the package was being returned to sender. She made sure, despite a major hiccup, nothing was impacted negatively.

Cons

Nothing yet. There was a slight problem with the initial delivery, but customer service sorted it out in no time.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HB

Hayden B.

Marketing Specialist

Veterinary

### "Hayden Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 21, 2023

Overall, great experience.

Pros

Customer support was very quick, and \[sensitive content hidden\] my representative was very helpful.

Cons

Generally, there were not many cons besides the pricing being fairly high. But justified for the quality of service

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 23, 2023

Hi Hayden, Thank you for taking the time to leave us a review! We are glad to hear that our customer support team was quick and that your representative was able to assist you. We understand that pricing is an essential consideration for our customers, and we work hard to ensure that our pricing is fair and competitive, given our high-quality service. We appreciate your feedback and will continue to strive to deliver the best value possible for our customers. Thank you for choosing our corporate gifting service, and we hope to have the opportunity to work with you again in the future.

MS

Mahek S.

Business Administrator

Computer Software

### "Easy to use!"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

February 16, 2022

Pros

It was easy to use and straight forward.

Cons

Needs to be more interactive and inclusive of all people who with/without disabilities.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AA

Alena A.

Administrative Manager

Sports

### "Great friendly service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 13, 2021

Giftsenda helped me quickly and efficiently organize goods and deliver them to upset customers and increase their loyalty

Pros

I really liked the intuitiveness and practicality of the entire platform

Cons

Well-designed and user-friendly interface without unnecessary distractions

Reasons for choosing Giftsenda

Because I have known and trust the owner of this business for many years

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 15, 2021

Dear Alena, thank you very much for your feedback! We are glad to hear the project was a success and looking forward to more ongoing campaigns into the future! Giftsenda Team

[View all Reviews](https://www.capterra.com/p/240189/Giftsenda/reviews/)

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)