# UChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is UChat the right Conversational AI Platform solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/239947/UChat/reviews --- UChat 4.9 (73) [View alternatives](https://www.capterra.com/p/239947/UChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of UChat Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Jake P ceoBusiness Supplies and Equipment, 2 - 10 employeesUsed the software for: 1-2 years. “It helps to handle more works that can be done by chatbot, such as shipping status, payment status.“ May 25, 2023 Valery I CEOMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “THERE IS NO customer support, it is just bots!!!“ November 10, 2025 Nicole C Marketing DirectorEvents Services, 11 - 50 employeesUsed the software for: 1-2 years. “The support and the \[sensitive content hidden\] are both exceptional. Although there is a learning curve, the software is highly powerful and enables us to efficiently handle a wide range of chatbots that are perfectly tailored to our business needs.“ October 2, 2023 DC Dean C CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Nothing at the moment, I'm yet to see something I'm disappointed in, I panicked at one point and thought the data was erased but it was my fault as I'd simply clicked on the wrong workspace (I was tired)“ September 18, 2023 ‪Q ‪KHLDUN Q sales managerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “UChat's support team and updates also reassure me that it's a reliable choice for long-term use.“ November 6, 2024 Yash S CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “Uchat reduced our support by automating the most part of it.“ March 29, 2023 SS Sushant S OwnerAlternative Medicine, 2 - 10 employeesUsed the software for: 1-2 years. “It makes my life easy by saving 10+ hours of time for me and my support agents for queries from customers.“ April 11, 2023 Hilton D Conversational DeveloperMarketing and Advertising, Self-employedUsed the software for: 6-12 months. “Right now, Feb 2022, the platform lacks a unified inbox.“ February 13, 2022 ## Showing most helpful reviews Showing 1-25 of 73 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ahmad Fikri M. Marketing Officer Retail Used the software for: 6-12 months ### "The Best Chatbot Platform Ever!" February 13, 2022 5.0 Pros The first thing is it allows many channels, even for the lowest tier. I would say the deal is a win-win situation. Before this I use chatfuel, I migrated into a third-party script I bought in Codecanyon. Then, Uchat offers some good deals. So, after several months of using the platform, I was satisfied with the flow builder, the hassle-free while creating the chat flow, the user are free to build the integration between UChat with another system. If you have not started any chatbot before this, I would recommend using UChat, because the user interface is user-friendly or beginner-friendly. You don't have to learn so many technical things, because UChat has covered that. You need to develop your chatbot and start interacting with your customer. Their team also works hard on making new videos and improving their documentation from time to time. Also not to forget, their team also actively produce new features for user benefit. Cons Every platform would encounter some unexpected bugs. That's normal, and the main concern for users might be how fast they respond to the user. Not to say that I dislike their response; it's just that maybe the team can improve it from time to time. Some issues related to several users does not understand the UChat offering. Maybe UChat team can improve the way they deliver the message to their future user. Perhaps with more interesting infographics, some users might prefer to watch videos. Overall, I satisfied with the services offered by UChat. Alternatives considered [ManyChat](https://www.capterra.com/p/206636/ManyChat/)[Chatfuel](https://www.capterra.com/p/181770/Chatfuel/) Reason for choosing UChat I do not have to worry for to update the system and focus on developing the template and some integration that might be beneficial for the chat system. Review Source Cathy R. Co-Founder Marketing and Advertising Used the software for: 2+ years ### "Best in Features!" March 13, 2023 5.0 Pros I like UChat for it's features and the team behind it. Almost everyday they are introducing new features or feature updates. They are also in the look out of new technology that can be implemented in UChat that will benefit its users. One of most advanced chatbot platform in the world today. Cons Their reporting and analytics sections can use some improvement. Switched from [ManyChat](https://www.capterra.com/p/206636/ManyChat/)[Activechat](https://www.capterra.com/p/182092/Visual-Chatbot-Builder/) UChat is more feature-rich and easier to make bots with. Review Source Valery I. CEO Marketing and Advertising Used the software for: Less than 6 months ### " NOT RECCOMENDED at all - THERE IS NO customer support!" November 10, 2025 1.0 very very bad! I am looking for other software. Pros when its wotk it is ok, there is some difficulties Cons THERE IS NO customer support, it is just bots!!! the amount of time that I need to invest to solve my issues in this software is UNBELIBLE!! NOT RECCOMENDED at all! Review Source MV Mark V. Chatbot and omnichannel educator Marketing and Advertising Used the software for: 1-2 years ### "This platform saved my business!" February 10, 2022 5.0 I have been working with UChat over a year now and having seen the development and the stability of the platform it is an absolute gamechanger for me. No longer have to worry about being able to build a certain automation as the platform is feature-rich and always evolving to that next level Pros The fact that this platform has so many features and integrations that you can easily combine it with any other business software you might be using. You can automate most of your business processes as far as up to 90% which is amazing if you think about it Cons I would like to see that the separate channels currently provided be integrated as an omnichannel structure instead. This will reduce building time and it allows to interact with a user from a single inbox no matter which channel they reach you on rather than needing to login to each individual channel Alternatives considered [ManyChat](https://www.capterra.com/p/206636/ManyChat/) Reason for choosing UChat As mentioned UChat is by far the most feature-rich and robust platform. Did not take long to make up my mind Switched from [ManyChat](https://www.capterra.com/p/206636/ManyChat/) The previous platforms are stagnant in their development and do not provide even half the features that UChat does. Absolute no brainer to make the switch Review Source Miguel D. Desarrollo de nuevos negocios Marketing and Advertising Used the software for: 6-12 months ### "The chatbot you need to conquer the world" December 3, 2022 5.0 I started using Uchat for an Instagram project, it was very easy to get everything settled. I used other chatbots solutions before and I can say Uchat is the best by far. Pros \-Omnichanel. One chatbot that can be connected to all your platforms and social profiles.-Instagram special features. Replying to comments on posts and stories.-Integrations. You can easily add users to Google Sheets or to a newsletter list.-Ecommerce. It integrates with several e-commerce solutions and actually you can build your own store with Uchat. Cons So far everything has been great, sometimes the platform may look intimidating but they have many tutorials to help. Alternatives considered [Landbot](https://www.capterra.com/p/153051/Landbot/) Reason for choosing UChat Pricing and active community (we learn from other users) Switched from [Quriobot](https://www.capterra.com/p/200905/Quriobot/)[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[Activechat](https://www.capterra.com/p/182092/Visual-Chatbot-Builder/)[Drift](https://www.capterra.com/p/227417/Drift/)[Boost.AI](https://www.capterra.com/p/184561/Boost-AI/) \-I needed a very intuitive but powerful platform.-The community and support is awesome. Review Source Joshua L. Director Marketing and Advertising Used the software for: 2+ years ### "Outstanding Omni-channel Chatbot inn the market!" March 24, 2023 5.0 Since the company is constantly changing, there are features that may have bugs, But this is very minimal. All in all, Uchat is committed in making the system better and better. Pros Uchat is constantly improving and improvising. Only few years, Uchat has expanded into supporting more than 10 different social media chatbots, which is amazing! The team is constantly upgrading the system. Cons Since the company is constantly changing, there are features that may have bugs, But this is very minimal. All in all, Uchat is committed in making the system better and better. Alternatives considered [ManyChat](https://www.capterra.com/p/206636/ManyChat/) Reason for choosing UChat Uchat can support more social media channels, and it looks promising. Switched from [ManyChat](https://www.capterra.com/p/206636/ManyChat/) Uchat can support more social media channels, and it looks promising. Review Source DC Dean C. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Uchat Changed the life of myself and my company with it's easy to use software. " September 18, 2023 5.0 I am just massively impressed, would 100% recommend. Pros One of the most beneficial things we used Uchat for was it's automations and flows, it enabled us without the use of many DM setters to generate hundreds of thousands in dollars to enabled us to get the 2 comma club award at clickfunnels. The second best thing about it is probably the support we've received, would 100% recommend this platform, been a trust Uchatter since we discovered the platform. Cons Nothing at the moment, I'm yet to see something I'm disappointed in, I panicked at one point and thought the data was erased but it was my fault as I'd simply clicked on the wrong workspace (I was tired) Alternatives considered [ManyChat](https://www.capterra.com/p/206636/ManyChat/) Switched from [ManyChat](https://www.capterra.com/p/206636/ManyChat/) Mostly because of the founders vision for Uchat Review Source Keith H. CEO Human Resources Used the software for: 6-12 months ### "Best Omni channel chatbot tool on the market" August 18, 2022 5.0 UCHAT since launch has always been responsive and helpful. They respond to tickets in the Facebook group in less than 1 days time. The software platform has always been stable. New updates are consistent. I mainly purchased because Voice is one of be the channels they support. IVR are under rated and great for any business. Pros I like how easy it is to build chatbots that integrate my own applications. The IVR system is easy to build and you can program it to take payments over the phone. Cons I'm 100 satisfied with the product and customer service provided by the UCHAT team. Switched from [ManyChat](https://www.capterra.com/p/206636/ManyChat/) UCHAT is a better product and they have a thriving Facebook group. Review Source Zin Min T. Vlogger and chatbot builder Marketing and Advertising Used the software for: 6-12 months ### "The Most Advanced AI Chatbot Platform" January 31, 2023 5.0 Overall experience is very good for me. It has advanced features and also tutorials and support for that. Pros User-friendly interface,Customizable to match branding,Integrations with popular messaging apps,AI-powered for improved user experience,Ability to handle multiple conversations simultaneously,Cost-effective compared to live chat support,Can be used 24/7, providing round-the-clock support. Cons It fixes all my need. Hope pricing for subscribers can be more affordable than existing plan. Switched from [ManyChat](https://www.capterra.com/p/206636/ManyChat/) Manychat has lower performance when compared to Uchat. Review Source Mohit J. Founder Marketing and Advertising Used the software for: 6-12 months ### "Uchat is the best Chatbot System in the Market" February 12, 2022 5.0 Uchat helps me to convert my daily messengers to my leads and helping me to take them to my funnel. It has also helped me in increasing the sales. Pros It being ominchannel and deep integrations with other tools is the best. Cons I would love to have Indian Companies integrated with Uchat, for example SMS chatbot from Indian Companies integrated with Uchat. Switched from [ManyChat](https://www.capterra.com/p/206636/ManyChat/)[Customers.ai](https://www.capterra.com/p/10009400/Customers-ai/) Uchat being Ominichanne and it has has far more features that allows us to create a world inside chatbot. Review Source KK Karthik K. Automation Developer Information Technology and Services Used the software for: 2+ years ### "No code multi channel multilingual Chatbot platform" November 30, 2023 5.0 Uchat is very usefull to below things, 1.Engaging customers 24/7 2.Multi channel chatbot like facebook,instagram,whatsapp 3.Team inbox (Live chat0 4.Easy followps 5.Lead generation 6.Lead management Pros 1.Customer Support 2.Feautures 3.Regular updates 4.Easy to beginner 5.easy integration Cons Nothing to dislike uchat is good to work. Review Source YU Yvens U. Owner Marketing and Advertising Used the software for: 1-2 years ### "i've tried many, and many don't come close" March 26, 2023 5.0 While it has a lot of features, uchat still manages to be easy to use. they also have a lot of tutorials. Pros I have many tools, and it seems like Uchat has just about all the features all my tools have. I didn't have to buy all the tools i have. All the features are on one platform and don't have to fight to integrate many tools together any more. I also like the templates. they are very advanced with detail explanation of what the template does. I can build an advanced bot easily, with these templates, for clients. Cons Probably the UI for the website bot (they're improve it over time). i'd like it to be like intercom's UI Review Source XC Xavier C. emprendedor Marketing and Advertising Used the software for: 6-12 months ### "Uchat, la plataforma chatbot más completa!" February 4, 2023 5.0 Estoy realmente impresionado del programa en sí además de las personas involucradas en el proyecto. Les conozco desde sus inicios y puedo afirmar que son infatigables y comprometidos con su éxito. Pros Las capacidades de esta plataforma son increíbles. Dispones de hasta 15 canales sobre los cuales crear un bot, además de un Omnicanal con el que un solo bot se aplica hasta en 11 canales al mismo tiempo.Las posibilidades son muy amplias y dependen en gran medida de las necesidades del usuario y de la creatividad a la hora de plasmarlo.Existe un equipo de desarrollo y didáctico que, sin descanso, se encargan de incrementar las funcionalidades. Recientemente se han añadido la integración con IA (open AI) y la posibilidad de usar un CRM de GHL para la gestión de los leads. Cons Curva de aprendizaje: Su uso requiere de la comprensión de la extensa gama de capacidades de la plataforma. Se puede empezar con un bot sencillo el cual podrás mejorar cuando entiendas el potencial de todo lo que tienes disponible. Review Source SG Sergio G. CEO Hospitality Used the software for: Less than 6 months ### "Finally I can have my business in automation" March 25, 2023 5.0 Onboarding client through booking process.Answering general questions about amenities, location, whats included with your stay.Automate check-in reminders with the most important information on they arrival date and on checkout date Pros I wanted to have whatsapp chatbot because I receive several chats in a day and it's like having my own trained employee to help with customer support and dealing with onboarding on how to book an apartment with us Cons Not directly related but had to buy another mobile chip to separate my whatsapp cloud number in order to get things automated Reason for choosing UChat Over chatrace because I can have more users for the same price.Over WhatsApp Cloud API because it doesn't have a place to receive answers from usersAnd over boths because I want the integration with AirChatty CRM to close all my business and marketing needs Review Source LO Luis O. Marketer Marketing and Advertising Used the software for: 1-2 years ### "Best Chatbot Platform I Have Found" January 25, 2023 5.0 So far, nothing to dislike. Maybe the learning curve is a bit steep but is because it is so flexible and powerful. It also keeps the barrier to entry from being too low. Pros Endless features. Good and responsive support. Constant development of new features. Plenty of integrations. Omnichannel Support. AI integration with DialogFlow and more coming. Cons So far, nothing to dislike. Maybe the learning curve is a bit steep but is because it is so flexible and powerful. It also keeps the barrier to entry from being too low. Reason for choosing UChat Can't even compare. Uchat is on another level. Switched from [ManyChat](https://www.capterra.com/p/206636/ManyChat/) ManyChat no value for the price Review Source AT Amir T. Founder E-Learning Used the software for: 6-12 months ### "The best chatbot software in the world" September 12, 2022 5.0 Pros Top 3 1. The number of channels available all in one platform 2. Extremely powerful software that automates my business. 3. Responsive support and team who are very serious about constantly improving their product Cons Small bugs here and there but it really isnt a con for me. So none! Switched from [ManyChat](https://www.capterra.com/p/206636/ManyChat/) Limited options of communication channels Review Source VR Verified Reviewer Mk Manager Marketing and Advertising Used the software for: 6-12 months ### "Uchat is all about omnichannel" March 3, 2023 5.0 Pros the multuchannel options of building a bot makes the solution a good fit for any comapny that is social media present these days. Especially if lead generation is an important part of their growth strategy. Cons Learning curve is a bit stiff, so yo uhave to set time slots for multiple training sessions in order to achieve your result, but the training materials are well done. Review Source CN Co N. admin Automotive Used the software for: 6-12 months ### "The most comprehensive chat system out there" March 2, 2023 5.0 A very pleasant experience once you surpass the learning curve however this chat system has so much to offer and keep on offering so much. I have only scratch the surface. Pros Uchat is very comprehensive and keeps on getting better and better. The team is ultra responsive and quick at improving the system. Cons A bit of a learning curve however there are multiple videos and documentation available. Customer service is also very good particularly Mathew Review Source Hilton D. Conversational Developer Marketing and Advertising Used the software for: 6-12 months ### "The future of omnichanel marketing" February 13, 2022 5.0 We love using this platform as it is proving to be cost-effective and very functional in our development of direct marketing strategies where we can deliver coupons instantly and track the ROI Pros Uchat is feature-packed. I found this software to be extremely powerful for a "no-code" developer like myself. Uchat have some very unique feature enabling you to build very powerful automations. Cons The platform is still in its infancy. They have an awesome roadmap. Right now, Feb 2022, the platform lacks a unified inbox. Reason for choosing UChat I was able to get a white label version of Uchat which was required. Review Source tS timothy S. CMO Facilities Services Used the software for: Less than 6 months ### "Superb software!" February 14, 2023 4.0 Exceptional value for money and has been an asset to my business Pros From implementation to execution it was a dream. Beginner friendly and super powerful! Cons Needs a little more hands on tutorials. Reason for choosing UChat Price, functionality and support Review Source FC Freire C. Instructor and CEO E-Learning Used the software for: Less than 6 months ### "Very useful" March 29, 2023 5.0 Very easy and efficient. Pros It is very easy to create integrations with other platforms (2 clicks) and automations via ROBOT with my student community.Streamlining my support and bringing all members of the community together. Cons More options to integrate with platforms of my Country. Review Source AT Apache T. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Very happy to be a user of this product." January 29, 2023 5.0 everything involving chatbots and messaging channels that we want to use.it is a complete fill for our needs. Pros Uchat has most of the capabilities of all the other chatbot softwares combined at an amazing price level.They have very good support and we have tested over 53 different softwares! Cons waiting for a new function when they say: now we will start implementing this. but then i have to wait for that function and i don't like waiting. but it's not really con. It's just a logical step in roadmapping a company Reason for choosing UChat because it has all the functions we need at the best affordable price in the market. Review Source PC Pedro C. Ceo Marketing and Advertising Used the software for: I used a free trial ### "he Essential Tool for Automating Your Online Presence and Boosting Customer Engagement"" March 30, 2023 5.0 is an excellent and reliable platform for those who want to improve the effectiveness of their digital marketing and increase customer engagement. Its ease of use, wide range of integrations, and multi-channel capabilities make it an essential tool for anyone looking to automate their online presence. Pros offers a wide range of integrations with other popular marketing tools, making it a versatile platform for maximizing online presence. Cons the learning curve is wide as it has many integrations Review Source DR Dinesh R. Business Administartor Education Management Used the software for: Less than 6 months ### "Chatbot automation and Stuffs" February 8, 2023 5.0 Great! Pros Easy implementation and it documentation provided for each guided well Cons Bots purchase , can be provided more for the business plan Review Source BM Benjie M. Lead Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Great ALL-ON-ONE Chatbot for your Business!" February 10, 2022 5.0 Since using uchat we have been able to quickly develop our IVR service for client Pros Voice Bot that enable me to create an Interactive Voice Bot plus with all the channel Available! Cons I wish there more integration and mini app Reason for choosing UChat a No-code builder Review Source Similar Products Featured