# Page 3 | ConnectWise RMM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ConnectWise RMM the right Managed Service Providers (MSP) solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/239557/ConnectWise-RMM/reviews --- ConnectWise RMM 4.2 (71) [View alternatives](https://www.capterra.com/p/239557/ConnectWise-RMM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of ConnectWise RMM ## Showing most helpful reviews Showing 51-71 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JT James T. VP Information Technology Information Technology and Services Used the software for: 1-2 years ### "RMM - Single pane of view" September 3, 2025 4.0 Pros It had a simple, unified platform. I appreciated having a single pane of glass for all of the important things for my devices. Cons Not enough 3rd-party patching software within the tool. We ultimately need a way to ensure all of our software is patched and up to date. Many other tools use the winget repository to get tertiary items updated. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[Action1](https://www.capterra.com/p/180609/Action1-RMM/) Reason for choosing ConnectWise RMM Ultimately the Connectwise product was a better fit for us. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) N-Able was a pain to use and ultimately didn't suit our needs. We were already in the Connectwise ecospace to begin with. Review Source FS Frannk S. Systems Admin Legal Services Used the software for: 2+ years ### "Great support tool" August 29, 2025 4.0 I would use it for support but NOT for remote work. I have tried while on vacation, While on vacation it seems to take much more bandwidth than, say, native RDP. Pros It works through firewalls and on all devices. It is easy to set up. Easy to switch between devices. It is easy to transfer files. Cons It doesnt remember multi monitor settings. While connected, keyboard delays can be maddening. It is confusing to move a device from one group to another. Review Source RV Rafic V. Network Engineer Information Technology and Services Used the software for: 1-2 years ### "RMMing away" August 29, 2025 5.0 It's been very good. Good customer service. They'll even help with fixing a script. They have support staff dedicated to different areas that will help. Pros Integration of all products so I can access remote control, scripting, security, network monitoring through the same portal. Cons No refresh button, so I have to refresh in the browser and redo the filters. Lack of details on tasks, etc to get insight on what it's doing and what failed. Review Source CD Clifton D. database Administrator Information Technology and Services Used the software for: 2+ years ### "ConnectWise is a good ticketing system" September 12, 2025 5.0 I have used it to monitor my tickets. This system was perfect for us to maintain our tickets. it was good. Pros I love using ConnectWise! This system was easy to use and The app I used was very good. I woudl recommend this app to anyone. Cons I have no issues with ConnectWise. The only issue I can think of was re-entereing my password each day. Review Source MM Mason M. Service Desk Engineer Information Technology and Services Used the software for: 6-12 months ### "Efficient, Customizable, and Feature-Rich RMM" September 12, 2025 4.0 Overall, my experience with ConnectWise RMM has been positive. The platform offers robust remote monitoring and management capabilities, making it easier to maintain and support multiple client environments efficiently. Pros The automation capabilities are strong, allowing us to streamline patch management, monitoring, and routine maintenance tasks across multiple clients. Cons Some features, like reporting and alert customization, have a steep learning curve and require time to master. Review Source MK Michal K. IT Engineer Education Management Used the software for: 6-12 months ### "ConnectWise - solid product, not intuitive interface" January 12, 2026 3.0 Pros I was using ConnectWise for 1 year, the best part of ConnectWise RMM that there was a lot of features you could use which made managing devices easy. Cons Not intuitive interface was what make using all those available tools very difficult. I am not saying it is bad product, but it takes a lot of time to learn it. Review Source VA Viraj A. IT Technician Computer & Network Security Used the software for: 6-12 months ### "Great experience" August 29, 2025 5.0 So far so good. Connectwise made my work a lot easier and I hope it continues to remain the same way. Pros User friendly web interface, interactive graphics, simple layout and straightforward orientation of important information Cons None. The certification was super straightforward, didn't have any complaints. Got the whole thing done in a breeze Review Source SH Steve H. systems Education Management Used the software for: 2+ years ### "love using screenconnect" September 4, 2025 4.0 Pros We like Remote Access/ Screen Connect features to access end-user laptops. live monitoring of servers is helpful and ability to get on them remotely Cons Cost is a little steep for how much we use it in our environment. Also really don't make much use of the RMM inventory tracking side of it, since we have so many other tools available though endpoint protection, etc. We also use intune as well so really haven't made use of app deployment or scripting Review Source LH Lee H. Owner Information Technology and Services Used the software for: 2+ years ### "Avoid!! Overselling, Price increases year over year" September 3, 2025 1.0 Was great for about a year, then went to trash - takes 4 tries and 6 months to sign a contract, found new provider, haven't used connectwise in 3 months, still paying for contract that should be null and void. Repeated calls and emails to account manager that provides nothing. Pros Decent product and integration with Webroot - Mobile app needs work - the screen preview option was nice to have Cons Account Manager - Sales Staff - Accounts Receivable Staff - Credit Collections Staff - Poor management Review Source MR Mark R. SVP Real Estate Used the software for: Less than 6 months ### "A simple yet powerful tool " November 2, 2025 5.0 It has really reduced downtimes and allowed employees to do what they need to since we can deploy updates easily. Pros The ease of use and broad benefit of being able to manage our network environment using it was a big factor in deciding to deploy it across the company Cons Early on in the first few days of use, it was working well and gave some of us the false confidence that we knew what to do next, only to make a mistake. The help section was a big lifesaver. Review Source CJ Clyde J. Director Information Technology and Services Used the software for: 2+ years ### "Not bad for the price" April 24, 2025 4.0 Overall my experience has been good. Support has been a. Bit of a challenge when they not in UK. Pros Works well and easy to use. Easy to setup and use. NOC service intergrates well too. Cons Rather pricy compared to other products. Navigation between products could be a bit better Review Source BM Brazola M. Customer Support Agent Information Technology and Services Used the software for: Less than 6 months ### "Overall Satisfactory " December 30, 2025 4.0 Pros Some of the pros from using ConnectWise RMM are its user friendly interface, remote access, and all in one platform with intelligent alerts. Cons Some of the cons of using ConnectWise RMM are poor customer support and limited data or reporting depth. Review Source LB Lea B. Service Coordinator Information Technology and Services Used the software for: Less than 6 months ### "New User and enjoying it so far" September 8, 2025 4.0 Was quick to pick up most of the features....still learning. I like all the help articles available. Pros Easy of use and reporting, haven't used for that long so still figuring out all that it has to offer. Looking forward to using it! Cons Fairly new to using this product, but nothing that I have come across that I don't like. I picked up the basics very easy. Review Source AF Alexia F. CMO Consumer Electronics Used the software for: I used a free trial ### "ConnectWise RMM helps me monitor and manage all my IT assets easily and efficiently." September 1, 2024 4.0 Pros I love the remote control feature and the ability to schedule maintenance tasks. It saves me a lot of time! Cons The user interface feels a bit outdated and can be confusing to navigate at times. Would love to see a more modern design. Review Source ME Maddy E. Administrative Assistant Education Management Used the software for: I used a free trial ### "Good platform" February 26, 2025 5.0 Overall my experience has been good. I would recommend it to anyone that is interested or thinking about using it. Pros I like the layout and the ability to navigate the platform. Cons I wish it was a little bit more clear on the descriptions. Review Source FP Fernando P. Administrative Computer Software Used the software for: 2+ years ### "ConnectWise RMM helps me manage my IT infrastructure seamlessly and efficiently!" September 1, 2024 5.0 Pros The remote monitoring and management features are robust and user-friendly, making my job easier. Cons The interface can be a bit overwhelming at first and may require some time to get used to. Review Source PL Pedro L. It Consumer Electronics Used the software for: I used a free trial ### "ConnectWise RMM helps me manage all my IT assets smoothly and easily." October 3, 2024 4.0 Pros Great remote monitoring and management capabilities, easy to use interface. Cons Sometimes the interface is a bit slow, could use some performance improvements. Review Source WL Warren L. General Manager Computer & Network Security Used the software for: Less than 6 months ### "New to RMM, but enjoying it." May 20, 2022 5.0 RMM, has so far, been a joy to work with. It contains 95% of the features we're used to, with a nice handful of handy additions which help us even more. My experience with it i very positive so far and I feel sure that we made the right move from Labtech/Automate. Pros We came across from Labtech, and he difference is like night and day. RMM feels fresh, is quick in its feel and encourages my team to use the software, as they enjoy doing so. Cons The tech support isn't very instant. Chatting is easy to do, but more often than not, it has to escalated. And then, you an be waiting for days for a response. I am currently onboarding a lot of clients so need instant answers to my queries. Reason for choosing ConnectWise RMM The main attraction was staying with Connectwise as we use ConnectWise Manage for our CRM and ticketing system. Linking them altogether was a huge pull. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Labtech/Automate has been stale in its feel for a number of years, and Connectwise have introduced RMM as he next level of RMM. So a replacement for the product. Review Source TC Thalia C. Customer Success Manager Information Technology and Services Used the software for: Less than 6 months ### "CSM for an MSP in RI" September 6, 2023 5.0 The main part I use on the RMM is the reporting tool - and I do wish that this experience was a bit more user friendly. Since this integrates with tools, would be great to see that on the reporting side. Pros I truly like the ease to remote into a device - this is probably the BEST feature and most important. Coming from an LSP, we would use things like any connect or TEAMS but with having this RMM tool we can get into ANY of our devices which helps our clients immediately instead of in 2-3 business days. Cons I wish it was able to see ALL the devices a client has not just workstations and servers. Review Source BS Brad S. Project Manager Information Technology and Services Used the software for: 2+ years ### "This has been a really solid product and a step up from our old RMM" June 2, 2023 4.0 Pros The ability to email from tickets, have multiple contacts per location, and detailed notes. Cons I'm not a huge fan of the way it keeps track of time, but it's manageable. Switched from [Rev.io Billing](https://www.capterra.com/p/25471/Rev-io/) pricing and functionality Review Source PC Peter C. CEO Information Technology and Services Used the software for: 6-12 months ### "Good RMM with Nice Automation" August 1, 2022 4.0 Its been fair to good... Pros Its a nice RMM and I like the ability to create custom monitors and automated actions. Cons I wish there were more integrations available. 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