# Page 2 | ConnectWise RMM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ConnectWise RMM the right Managed Service Providers (MSP) solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/239557/ConnectWise-RMM/reviews --- ConnectWise RMM 4.2 (71) [View alternatives](https://www.capterra.com/p/239557/ConnectWise-RMM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ConnectWise RMM ## Showing most helpful reviews Showing 26-50 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JW Jeremy W. Technical account manager Information Technology and Services Used the software for: 2+ years ### "Ease of use for techs" September 3, 2025 4.0 Up to now, this has been a great tool for our team with good success on ticket generation and monitoring what is going on in a client's environment. We will be continuing to use RMM for a long time to come Pros As a ticketing system this works great. As a sales management software, it is challenging. Our tech team uses this daily with good success and follow ups are easily handled. I work on the sales/solutions side and so far, this has not been that great of an experience. We use the ticketing for customer requests but aside from that, it doesn't help me in my day to day with organizing clients and setting tasks Cons I really don't have anything negative to offer other than the fact that I would like to have a tool in RMM that would help me organize clients and create tasks. Review Source ES Evan S. sr tech Computer & Network Security Used the software for: 1-2 years ### "good product bad backend support " October 14, 2025 4.0 the rmm software is excellent the NOC is a experience of frustration grief and a maze to get routed to someone who knows how to actually do something about the problems Pros it gives good system information and integrates screenconnect and other softwares smoothly. but sometimes those softwares are not the best Cons the integrated webroot antivirus while it installs automatically . it does not update smoothly and causes system outages then left dozens with webroot core components runing when uninstalled the only way to get rid of them is in front of pc in safe mode running command line commands . a well when useing screen connect it automatically recreates every printer you have locally on the remote system sometimes stranding them there when you disconnect i have some users with as as many a 60 printers in their devices all from previous remote sessions Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reason for choosing ConnectWise RMM their product did not have key features ! Review Source LB Louis B. Ownere Computer & Network Security Used the software for: 1-2 years ### "The Good, The Bad and the Ugly" September 9, 2025 4.0 For the most part good, not great. It might be tempting to switch to another RMM product, but you just don't know if what it will be like until you are deep into it so I find myself trying to make CW RMM work as best as I can. Pros It provides a single pane of glass much of my work with my clients and definitely makes it possible for a single person, like myself, to support a large number of endpoints. Cons So often when a new feature is introduced it is not as feature complete as would make it truly useful. Often one ifs forced to find a workaround. Support is responsive, but I have some outstanding issues for more than a year which is unacceptable. Review Source BF Bret F. IT Software Specialist Airlines/Aviation Used the software for: 6-12 months ### "Good but need improvement" August 29, 2025 3.0 Have had a lot of problems getting the software to register correctly. Sometimes I get my workstation to show up but when it connects the hostname is a previous host name that was used on this computer. For example SN02 gets removed and I wipe and re-install and name it SN35. When it gets registered it shows up as SN35 in the RMM but when you actually connect it then says SN35 and never works. Very frustrating! Sometimes it says waiting for host, but the host is up and working. I have to use RDP to connect to the workstation which works fine. Pros The drag and drop support is the best I have seen in the products of this type over the years. I have not battle tested it but when I need to transfer a file it seems to work. Cons On my mac it only supports switching between 2 monitors one at a time. The support on windows is much better allowing 2 windows one for each window. Don't understand why the support is inferior on the Mac side?? Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reason for choosing ConnectWise RMM Dato was a complete joke. The RMM was browser based and was the worst I have ever seen. Review Source DL David L. MSP Architect Information Technology and Services Used the software for: 2+ years ### "Great cloud hosted RMM solution that is expanding into a lot of other areas" August 29, 2025 4.0 Pros Connectwise RMM is a great tool to manage all clients in one place and you can have policies set up to deploy and manage features on a client per client, or package basis. There is a lot of flexibility in what you can do and can make the platform do for you. Integrations with other tools are becoming a lot more widespread and it is now also offering vulnerability scanning and other features by default. Always good to keep an eye on the change logs as you might be pleasantly surprised. Cons They have been going through a re-design and that is taking a very long time. While it is almost finished, the different portions of the portal showing different styles and options was confusing at times. Alternatives considered [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM We were already a CW shop and the other solutions did not have good enough selling points to get us to switch over Review Source PM Philip M. Director Accounting Used the software for: 2+ years ### "Practical and Reliable RMM Solution" September 1, 2025 4.0 ConnectWise RMM has been a reliable solution for our team. The automation tools save time on repetitive tasks, and the dashboards give a clear snapshot of system health across clients. I also really like how well it ties into the broader ConnectWise ecosystem—it makes managing everything in one place much more efficient. On the flip side, the software doesn’t always feel as intuitive as it could be. Some workflows take extra clicks, and the reporting could use more flexibility to really drill into the details. It’s a solid, dependable product, but a little modernization in design and usability would make it even better. Pros: Strong automation, clear dashboards, seamless integration. Cons: Workflows not always intuitive, reporting could be more flexible. Pros What I like most about ConnectWise RMM is how dependable it is day-to-day. The automation features really cut down on repetitive tasks, and I appreciate how easy it is to get a clear overview of client systems through the dashboards. It integrates smoothly with the rest of the ConnectWise ecosystem, which makes managing everything in one place much easier. Overall, it’s a solid tool that makes remote monitoring and management more efficient. Cons What I like least about ConnectWise RMM is that some parts of the interface feel a little dated and not as smooth as I’d like. While the tool is reliable overall, the reporting options could be more flexible and modern to make insights easier to share. It also doesn’t always feel as innovative as some of the newer RMM platforms on the market, though it still gets the job done consistently. Review Source KP Kaitlyn P. Contractor Information Technology and Services Used the software for: 1-2 years ### "Good structure, wishing for better detail" September 4, 2025 3.0 The RMM is a good out of the box solution, but lacks basic customization features such as being able to add custom field to a screen. Reporting is very challenging and doesn't allow for a lot of reconciliation between purchasing, invoices, and projects. Pros Access to the knowledgebase with clear instructions for configuration, and training to implement. Great keyword search features, excellent video modules. Cons The support structure in place currently makes it difficult to get the responses needed to move forward when facing a blocker. For example, most tier one responses don't take the full context into consideration and the support responses tend to be vaguely associated with the actual question/request. Additionally, if tier 2 support is required you cannot chat with them and have to move to a case model with 1-2 business day turnaround. It can add insult to injury when tier 2 doesn't seem to follow the request/question either knowing you have to wait even longer just to clarify. One time I asked if there was a document showing how the entire system modules were "intended" to be used (e.g. system lifecycle: Quote to purchase to opportunity to converting into sales orders, agreements, and tickets) and that wasn't available which made it challenging to develop processes and best practices. Review Source BM Brian M. Operations Manager Computer & Network Security Used the software for: 1-2 years ### "It's Ok...." August 29, 2025 2.0 We came over form N-Able and it was much better then ConnectWise. Easier to use and navigate. Better patching, AI, Automation, and end user access. Pros Integrations into other Connectwise products is very easy and useful. ScreenConnect remote access is great for the tech side. Cons Patching is antiquated and difficult to manage. End user access is difficult to manage and does not work well. Alerts are ok but could be improved. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) Owner Change and Decision due to previous leadership pricing model. Review Source JF Jake F. Network Engineer Telecommunications Used the software for: 1-2 years ### "Connectwise RMM is great" September 4, 2025 4.0 The platform has been excellent for rolling out new software and maintaining security. Customer support has been outstanding—very responsive and rapid. I have yet to encounter an issue they couldn’t solve. If online support couldn’t provide an immediate answer, they always came back with the solution in a timely manner. Pros A great monitoring tool with very powerful capabilities. From easily filtering devices for better network oversight to efficiently rolling out the product, it makes management much simpler and more effective. Cons The workflows can be complicated and would benefit from more filtering options. We’ve also experienced issues when rolling out the ScreenConnect client—at times the installation process gets stuck and doesn’t complete, requiring us to step in and install it manually.” Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Automate, although a great tool we did not have enough time or resource to utilise it so need something that is easier to pick up. Review Source LF Luis F. Owner Computer Networking Used the software for: 2+ years ### "Reliable RMM with Strong Features but Room for Improvement" September 12, 2025 5.0 ConnectWise RMM is a feature-rich solution that shines in environments where scalability, monitoring depth, and automation matter. It’s not the simplest tool to adopt, but once you invest the time in configuration and training, it delivers consistent performance. For MSPs aiming to streamline service delivery and enhance client visibility, it’s a dependable choice, though not without its complexities. Pros Powerful remote access capabilities. Strong monitoring and alert automation. Support is generally responsive, though sometimes resolution times depend on the complexity of the issue. The knowledge base and community are useful, but some cases require escalation before real progress is made. Wide integration ecosystem with other ConnectWise products. Reliable patch management once properly configured. Cons Steep learning curve for new users. Licensing costs can be high for smaller MSPs. Reporting could be more polished and easier to customize. Review Source MC Mitch C. Escalation Tech Lead Information Technology and Services Used the software for: 1-2 years ### "Great RMM Tool!!!!" September 12, 2025 5.0 Its been great. The RMM tool lets us monitor and run repair scripts. And It enables All of our technicians to learn and improve and increase their scripting skills. Pros Its easy to use, to setup and install on client computers. The Customer Support is quick and helpful and enables us to best take care of our clients for the value. Cons When the do Maintenace on their system it makes the rmm load slowly for our technicians. Sometimes the Agent Will not install properly and will require to be reinstalled to allow remote access. Switched from [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) The Price is better and the software is much more secure. Review Source fR fabien R. Vice-Président Information Technology and Services Used the software for: 1-2 years ### "Game changer tool" September 12, 2025 4.0 The RMM made our client's computers management so easier, advanced remote control with backstage give use a lot of options to work quickly on issue, without necessarily disturbing user. Scripting options made us save a lot of time. We have been able to free a lot of time to our team and make way more Pros All the monitoring and scripting options that make managing clients computer way easier and software deployment faster Cons Web interface can sometimes be slow to answer. Automatic disconnection happen fast for a user that is not full time working on it Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM Better integration with PSA, cell phone remote connection to camera so the client can show us what's happening Review Source JW Joey W. MSP Project Manager Information Technology and Services Used the software for: 6-12 months ### "Powerful but Not Perfect – CW RMM in Daily MSP Use" August 29, 2025 4.0 CW RMM has become a central piece of our MSP operations. It’s not the easiest to learn, and there’s room for improvement in UI, reporting, and support response times. But at its core, it’s a powerful tool that helps us manage clients at scale, save time through automation, and deliver reliable service. Pros Strong automation and scripting options. Reliable remote access built right into the tool. Solid monitoring once configured. Saves time on patching and maintenance. Cons Reporting could be more flexible and visually polished. Support consistency varies. Alerting takes a lot of fine-tuning to be useful without noise. Switched from [nAbleMD](https://www.capterra.com/p/75736/nAbleMD/) Remote access is quicker and more stable, which is a big win for techs trying to troubleshoot fast. N-able can be a bit noisy with alerts, while CW RMM gives you more control to fine-tune things and cut down on the clutter. The reporting and UI aren’t perfect, but most folks find them more useful day-to-day. Review Source DE David E. CEO Computer & Network Security Used the software for: 1-2 years ### "Reliable and Easy-to-Use RMM, but Interface Could Be Better" August 29, 2025 5.0 After using Automate, I switched to ConnectWise RMM and found it to be much more user-friendly. It’s easier to navigate, requires less overhead, and stays current with updates and patch testing. Pros ConnectWise RMM is straightforward and reliable. I don’t have to worry about whether scripts will run—they just work. The agent installation process is quick and hassle-free. Cons The web interface could use improvement. It doesn’t always feel intuitive or customizable. For example, adding or sorting columns isn’t as flexible as I’d like, and some views limit how much you can adjust what’s displayed. The monitoring features also feel like they need refinement. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) I never like the product. It was very complicated to setup and to actually get it to work. Review Source JC Julee C. VP of Service and Support Hospital & Health Care Used the software for: 1-2 years ### "Successful monitoring achieved" March 23, 2026 5.0 We continue to use RMM to monitor our systems successfully and it continues to allow monitoring to be simplified and effective Pros Connectwise RMM has greatly improved our ability to monitor our internal systems and assist our clients. Once things are set up there seems to be little effort required to maintain. Cons At this time we do not really have cons affecting our day-to-day. We have not required support assistance in some time. Switched from [Automate RPA](https://www.capterra.com/p/205252/Automate-RPA/) Moving to RMM saved us on overall expenses while adding more options to our support team Review Source BV Benjamin V. Operations Manager Computer & Network Security Used the software for: 2+ years ### "Excellence in RMM Software" September 3, 2025 4.0 RMM is overall a really helpful title and it was a vast improvement over our last automation tool. It has helped us provide excellent customer support and reporting to our clients. Pros The ease of use of the ConnectWise RMM platform made it easy to find the data I needed for our fleet of endpoints, including information regarding remote access and monitoring. It's also great value for money. Cons Sometimes, the integrations will break and you will not get notified in order to fix it, only finding out later on. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) We needed a more modern product than we had, and this fit the bill Review Source JS Jeff S. Network Engineer Computer Networking Used the software for: 2+ years ### "Lackluster" August 29, 2025 3.0 It's been satisfactory. I can't say that I'm overly impressed with the product, but I guess it accomplishes what is necessary. Pros It accomplishes the job for ticket creation and time entry. There's a lot of functionality I'm sure I'm not leveraging. Cons Login is painful. I regularly use Connectwise from two locations. I always click to trust/remember and it never does so I have to walk through MFA almost every time. Every member in our office experiences this. Most other platforms handle this better. Why can't Connectwise? The app can also be unstable and sluggish at times. The copy I have installed on one laptop won't even launch and errs every time. Review Source BS Bradley S. Lead Software Support Engineer Mechanical or Industrial Engineering Used the software for: 2+ years ### "Wonderful RMM Agent" September 1, 2025 5.0 Overall experience with ConnectWise RMM has been excellent because of how easy it is to use and the amount of features it provides. The layout is very well designed and easy to navigate. Everything is very straightforward, easy to read and very easy to manage. Pros I love the ability to interact with the workstations directly through the web console. The ability to see and manage system resources without having to directly remote connect to a workstation, is one of the best features. Cons The time it takes to load some workstation information like services and running processes. Sometimes it takes multiple refreshes before it finally generates the requested information. Review Source DS David S. Professional Technician Information Technology and Services Used the software for: 1-2 years ### "Good but could be better" August 30, 2025 4.0 It's a good product overall. However, if these issues get resolved ,it will become a GREAT product and I will not be looking into other options Pros It is pretty intuitive and easy to use I like that it auto-reconnects to an agent when it goes offline/loses connection Cons Slow connections to agents. Laggy and not updating the screen consistently. Faster using AnyDesk Agent installs are taking a while to complete (at least 15 minutes and sometimes more) Alert suspensions do not always work and are also not instantly provisioned Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) We thought this would be a better product. In many ways, it is but there are several things that Kaseya did better Review Source MS Michael S. Cyber Services Manager Information Technology and Services Used the software for: 2+ years ### "Great RMM Tool" September 3, 2025 4.0 We are very happy with our experience with ConnectWise RMM. It has helped us to scale from managing under 1000 endpoints to over 6000 with ease. Pros I love the integration with ScreenConnect with direct Remote Access to our clients environments along with the user interface to centrally view all of our devices in an easy to use interface. Cons I wish that the program had more customization abilities when compared to other products in the market. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) We were centralizing platforms to ConnectWise. Review Source PS Patrick S. IT Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great product with solid support tools despite hopeless KB articles" April 4, 2025 5.0 The product works well most of the time. The support team for it is responsive and does try to help where they can. The documentation is usually wrong or incomplete and is a waste of time. Pros ScreenConnect is an extremely powerful too that comes with this solution. Having that was an was a large factor into our decision to use this product. Scripting also works very well and is easy to automate. Cons Some portions of the RMM haven't been updated yet and still behave strangely. For example some of the integrations do not play nice with having everything split into sites. This requires a "Corporate" site or container as an attachment point for some integrations. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM The remote support tool in ConnectWise is much better. Review Source JC Jonathan C. Managed Lead Information Services Used the software for: 1-2 years ### "Keep Improving! Hopefully soon to ASIO Platform" September 4, 2025 4.0 My overall experience with ConnectWise RMM has been positive. It’s not bad once you get used to it—there’s a learning curve, but the platform becomes quite manageable over time. Once familiar, it offers solid functionality across monitoring, remote access, and support. Pros What I liked most about ConnectWise RMM is its user-friendly interface, which makes setup and navigation straightforward. The monitoring tools are reliable and proactive, and the remote access is seamless—allowing quick, secure support without disrupting users. Cons What I liked least about ConnectWise RMM was the inconsistent customer support response times, which sometimes delayed issue resolution. The reporting features could be more flexible, and alerting occasionally missed critical events or generated too much noise. Review Source HK Harrison K. Help Desk Manager Information Technology and Services Used the software for: 1-2 years ### "Connectwise RMM Is a Pretty Useful Tool" September 8, 2025 3.0 Me and my team have been using it for a long time. It works and the splashtop integration is pretty useful. Pros Backstage is an insane feature. It helps me and my team in situations where users need help and cannot work with us. Cons The automation portion of the platform is clunky and needs to be streamlined. If it worked more in blocks and less and had a test environment it would help. Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) I moved companies and that is what they were using. Review Source LL Lance L. Project Manager Internet Used the software for: 1-2 years ### "FANTASTIC - Best all in one CRM! EASY TO USE AND CUSTOMIZE!!!" October 26, 2025 5.0 Fantastic - this is how all CRM's should be able to be intergrated and customized. This was implemented across the board Pros How easy and user friendly it was. You can intergrate this with anything! Fantastic all around product. You will not find anything better! We were able to intergrate over 4,000 customers easily into new ticketing systems. And improved our remote sessions. Agents can monitor customers from one easy screen. Cons The time it took to get everything imported into the crm felt like it took longer than I wanted. However we were eager to use all the features we gained. Review Source RR Richard R. Technician Information Technology and Services Used the software for: 2+ years ### "Connect wise" June 3, 2025 3.0 Ok at most, there are others that are Much better. For example: service now can use templates. Connectwise cannot. Pros Has a timer option for tracking time on tickets but must be enabled if the module is available otherwise will fail. Cons Time management Must be done manually. Schedule could be used in addition to Schedule with overlay but it's redundant. Review Source Similar Products Featured