# ConnectWise RMM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ConnectWise RMM the right IT Management solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/239557/ConnectWise-RMM/reviews --- ConnectWise RMM 4.2 (72) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ConnectWise RMM Ease of use 4.2 Customer Service 3.7 ## Pros and Cons in Reviews JW James W IT Operations ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “The automation features have saved us a significant amount of time on routine maintenance tasks, and the monitoring capabilities provide us with good visibility into our client systems. Although there was an initial learning curve, the time investment was worthwhile for the efficiency gains we achieved.“ September 4, 2025 TS Tristen S CLX Tech SupportComputer Hardware, 51 - 200 employeesUsed the software for: More than 2 years. “Anytime a customer tries to connect with the code and it downloads the connectwise program, windows gives an error letting them know the program is not commonly downloaded and they must click the three dots and then keep. Once it launches it flags it again as an untrusted program which looks really suspicious when trying to get a customer to let us into their pc.“ September 8, 2025 MM Mason M Service Desk EngineerInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “The automation capabilities are strong, allowing us to streamline patch management, monitoring, and routine maintenance tasks across multiple clients.“ September 12, 2025 AL Adam L Dir of Consulting ServicesInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Being able to recall patches, or individually push a single patch a specific customer only are pretty large oversights in terms of functionality.“ September 8, 2025 LL Lance L Project ManagerInternet, 11 - 50 employeesUsed the software for: 1-2 years. “We were able to intergrate over 4,000 customers easily into new ticketing systems. And improved our remote sessions.“ October 26, 2025 BC Billy C CEO and TechnicianInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “The certificate debacle has also led my customers to asking "what is this weird icon that just showed up one day down by my clock?" because they are told to report suspicious software.“ September 12, 2025 BM Brazola M Customer Support AgentInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Some of the pros from using ConnectWise RMM are its user friendly interface, remote access, and all in one platform with intelligent alerts.“ December 30, 2025 AL Adam L Dir of Consulting ServicesInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Small things like 'Scheduling a reboot with a popup for the end user' have been broken for over a year, but available to try and use in the interface.“ September 8, 2025 ## Showing most helpful reviews Showing 1-25 of 72 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Erick L. IT Tech II Computer Networking Used the software for: 6-12 months ### "Amazing RMM tool" December 10, 2025 5.0 My overall experience was great & ConnectWise RMM makes it simple to analyze issues regarding to PC in the monitoring software. I had no issues installing the RMM tool & providing great CS to clients in reach. Pros Very quick and smart remote management monitoring software. I use this a lot to perform work (troubleshooting) & prevent client disruption or identify problems quickly. Cons Pricing does punish you but does make your life easier in terms of work. In addition, the UI could also be improved. Review Source VR Verified Reviewer IT Director Information Technology and Services Used the software for: 2+ years ### "The logical next step from ConnectWise to replace Automate" April 14, 2026 4.0 Pros What I like most about ConnectWise RMM is the simplicity of the web page to manage the devices. It is easily accessed via any browser and is pretty intuitive to use. Cons What I like least about ConnectWise RMM is that the product is still very much under development. That is both a good and a bad thing because stuff gets added regularly but some features that Automate RMM had are still lacking. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) We switched from Automate to Connectwise RMM to better be able to manage the devices via a Browser and also because the efforts by ConnectWise shifted to developping this product. Review Source AL Adam L. Dir of Consulting Services Information Technology and Services Used the software for: 1-2 years ### "I give it a B" September 8, 2025 3.0 It's been ok, there are some granularities missing, especially around patching. Being able to recall patches, or individually push a single patch a specific customer only are pretty large oversights in terms of functionality. The entire patching process needs an overhaul so that we can more easily/accurately patch across varying customers with varying schedule needs. Pros I think the dashboard is nicely laid out. It gives me good filtering options to narrow down groups of PC/Server over various customers. Cons I don't like when things are available to use in the menu, but are broken and deemed unsupported. Small things like 'Scheduling a reboot with a popup for the end user' have been broken for over a year, but available to try and use in the interface. Let's get that simple thing fixed! Switched from [N-central](https://www.capterra.com/p/13803/N-central/) Cost and product consolidation were the primary considerations. Review Source MK Michal K. IT Engineer Education Management Used the software for: 6-12 months ### "ConnectWise - solid product, not intuitive interface" January 12, 2026 3.0 Pros I was using ConnectWise for 1 year, the best part of ConnectWise RMM that there was a lot of features you could use which made managing devices easy. Cons Not intuitive interface was what make using all those available tools very difficult. I am not saying it is bad product, but it takes a lot of time to learn it. Review Source CM Charles M. Owner Computer Networking Used the software for: 1-2 years ### "ConnectWise - A refresh review" September 8, 2025 4.0 A positive experience so far, their Tech Advantage service is a great addition of you don't have the time or just require a little more help. Pros Installing agents was somewhat easy, the platform is easy to use for the monitoring of client devices and the integration with other products is good. There are quite a lot of different alerting configuring that can be setup wither that be simple of complex, remote access via Screen Connect is fast. Cons No pricing for MSP's to lookup if we wanted to setup new services, we have to go through an account manager first. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM The Tech Advantage and server care features of ConnectWise Switched from [Atera](https://www.capterra.com/p/144309/Atera/) To make use of the Tech Advantage and server care features of ConnectWise Review Source CL Chris L. CTO Information Technology and Services Used the software for: 2+ years ### "Connectwise RMM has proven to be an excellent product." September 11, 2025 5.0 Excellent. A few hurdles and unexpected roadblocks. But an overall great experience. CW RMM brings a lot to the table but will only be as useful as the time you spend developing it. Out of the box, NOC provides tried and tested monitors for alerting to get you going. But the real benefit comes from building out the automation. Pros I came for Automate but stayed for the UMM and managed services. Overall, CW RMM provided a reliable and easy to use monitoring and management tool with the integration options we needed to continue adding value to our managed service offering. Plus, we were already a Screenconnect remote access client before the CW acquisition, so it was one less thing we needed to learn how to operate and administer. Cons Like anything, it's difficult to transition business systems but CW provided dedicated resources to onboard, migrate, and implement CW RMM. At the time, there wasn't one to one features from Automate to CW RMM and that caused a negative impact on our processes. We didn't identify those differences, and we weren't informed about them prior to signing. Fortunately, much of those issues have been rectified in CW RMM plus Asio UMM brings on considerably more that allows all departments to operate out of the same interface. Alternatives considered [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM I had made that comparison when signing up for Automate. At that time, they didn't have anything close to what Automate offered. When moving from Automate to CW RMM, I did consider Kaseya which had a few pros and cons in comparison but not enough price savings to transition to another ecosystem. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) At the time it was called Labtech. While a great product that's highly flexible it didn't match our MSP model as well as CW RMM. Review Source DF Dominick F. Chief Technology Officer Information Technology and Services Used the software for: 2+ years ### "Don't believe the haters, RMM actually works well" September 3, 2025 5.0 Despite the fact that this is more costly than Automate was its worth it. I'm not paying staff to maintain Automate servers and time is saved by the usability of the interface. I love that integrations are added almost monthly at this point and it's truly making our ability to manage viewable under one pane of glass which has been my goal for my technicians for over a decade. Alerts sync directly with CW PSA and none are missed. This has made our time with RMM very fruitful and we will continue to use it for the foreseeable future. Pros We switched from CW Automate to CW RMM when it first came out and we have never been happier. This was the right choice for us and really pushes the needle of a cloud first organization. Our technicians are able to perform all the tasks they performed in Automate and then some with the ability to easily access tools without jumping through pop-up after pop-up like in Automate. Cons In the beginning it was a little rough but you can tell that their was massive investment over the past few years. Whereas there were some issues initially with monitoring VMWare appliances those issues are now null. Support is a little lacking in some areas if it's a specific issue in RMM but usually I can get a response the same day. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM We know ConnectWise and the migration process from Automate to RMM was seamless. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Wanting to move to the cloud and have the ability to save time maintaining our own system. Scalability was also a factor as our Automate server started to slow down as we gained more customers and it was a challenge to increase resources. Review Source AR Amy R. CEO Information Technology and Services Used the software for: 2+ years ### "Owner / Operator " September 8, 2025 3.0 You completely ignore sales and marketing in RMM -- the platform can do so much more, and you choose to make it super technical as a platform -- guess what -- we need AI / we need automations, and we should have these in our packages and prepared for us to use and integrate monthly. We need a platform to operate our businesses, and we would pay more for one to do that and do it well. And this must include sales and marketing. Pros I like the integrations, fresher GUI and I understand the roadmap to bring all modules together, but it lacks the automations easily deployed. Cons I think CW is in a terrible position on releasing automations on ASIOS -- it puts you in direct competition with Rewst / PIA etc....all company's critical to your vendor revenues but I think it's simply rotten as a position. You have all of these scripts and don't share with subscribers of your very very expensive solution. Really? Come on man --- empower us and stop trying to play both sides. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM We see the fully integrated platform as a major powerhouse -- when it matures but right now we are still not satisfied. Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Kasya's culture is terrible and we didnt want to keep products with them. Review Source NG Nate G. Centralized Services Administrator Information Technology and Services Used the software for: 2+ years ### "A Great RMM But Needs Some TLC" September 3, 2025 5.0 Overall, I have loved the product and built some very powerful automations and use cases. Between the automations and reporting, I could cover most needs for an MSP servicing SMBs no problem. Pros It is fairly straightforward and easy to use with a very modular design. It is also frequently getting updates. Once agents are deployed, you can quickly remote access devices. It is also easy to use the out of box monitors or create your own monitors and attach automations to them. The included BrightGauge subscription also makes reporting easy and highly customizable. Cons Release dates on updates are often missed or changed. Certain important functions like running automations as the logged in user took a long time to develop. Support does not always understand the issue and escalating issues can be a pain without involving partner success managers. Alternatives considered [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM ConnectWise RMM had everything we needed and did not have active security issues. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) N-Central was older, out of date, on-prem, and did not offer all of what we needed. Review Source PR Patricia R. President Marketing and Advertising Used the software for: 2+ years ### "Better than Sliced Toast." September 3, 2025 5.0 Since my husband passed away leaving me with the job of server monitoring I find this product indispensable. Prior to its use, if we identified a server issue we had to log into the troubled server. Since there are several servers, this process was not always reliable nor quick. Connectwise changed all that. Pros We’ve been using ConnectWise RMM for years, and it has truly been a lifesaver for our IT team. When server issues arise, any one of our certified technicians can log in remotely and resolve problems, apply updates, or monitor processes with ease. It works nicely with our alert system, giving us peace of mind that issues are caught and handled quickly. I consider it “fingertip technology” — everything we need to keep servers running smoothly is right there. The benefits far outweigh the cost, and I’d recommend it to any IT department looking for a reliable remote management solution Cons Cost, but it's not really bad at all. Perhaps come up with its own alert system that can tie into remote access, where the user selects what needs to be monitored. Switched from [Uptimerobot](https://www.capterra.com/p/234440/Uptimerobot/) reliability, ease of use, convenient where the other system just worked on one system. Review Source MS Michael S. Cyber Services Manager Information Technology and Services Used the software for: 2+ years ### "Great RMM Tool" September 3, 2025 4.0 We are very happy with our experience with ConnectWise RMM. It has helped us to scale from managing under 1000 endpoints to over 6000 with ease. Pros I love the integration with ScreenConnect with direct Remote Access to our clients environments along with the user interface to centrally view all of our devices in an easy to use interface. Cons I wish that the program had more customization abilities when compared to other products in the market. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) We were centralizing platforms to ConnectWise. Review Source PS Patrick S. IT Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great product with solid support tools despite hopeless KB articles" April 4, 2025 5.0 The product works well most of the time. The support team for it is responsive and does try to help where they can. The documentation is usually wrong or incomplete and is a waste of time. Pros ScreenConnect is an extremely powerful too that comes with this solution. Having that was an was a large factor into our decision to use this product. Scripting also works very well and is easy to automate. Cons Some portions of the RMM haven't been updated yet and still behave strangely. For example some of the integrations do not play nice with having everything split into sites. This requires a "Corporate" site or container as an attachment point for some integrations. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM The remote support tool in ConnectWise is much better. Review Source JW James W. IT Operations Manager Information Technology and Services Used the software for: 2+ years ### "Solid RMM platform with helpful automation tools" September 4, 2025 4.0 ConnectWise RMM has been a solid choice for our IT operations. The automation features have saved us a significant amount of time on routine maintenance tasks, and the monitoring capabilities provide us with good visibility into our client systems. Although there was an initial learning curve, the time investment was worthwhile for the efficiency gains we achieved. Pros ConnectWise RMM saves us significant time on manual processes by automating routine tasks that used to require hands-on attention. The easy remote access feature allows our team to quickly troubleshoot and resolve issues without needing to be physically present at client locations. We also appreciate the good visibility it provides into system health and performance, which helps us stay on top of potential problems before they impact our clients. Cons We do encounter, on occasion, sync delays, which sometimes prevent us from connecting to devices being monitored. Additionally, some of the advanced features have a learning curve and require additional training to use effectively. Review Source MP Marty P. I.T. Director Construction Used the software for: 1-2 years ### "A Near Perfect Solution For Any Business Network" September 10, 2025 5.0 RMM is a wonderful tool to monitor and control all of our computer assets. It is fairly quick and extremely useful, and I love the fact that it is accessible via the web vs. needing an acutal installed application to access RMM. Pros I think the overall portal design of RMM os easy to use and has a great interface overall. It is great to see all of my connected assets in one plase, for simply monitoring and a quick way to get remote access to all of our devices. I also appreciate the alerts that will show up in their own column, and the ability to pull up easy to read software and hardware reports. Overall I find ConnectWise RMM to be a really great resource for our organization Cons The only thing I really dislike, and actually more of a full blown hate, is that you cannot adjust the column size in the RMM web portal. This is beyond frustrating, as it prevents me from seeing full asset machine names, full user names, etc. It is 2025, and your developers need to get with the times and fix this problem ASAP! I am positive that I am not the only one to complain about this. Review Source RR Richard R. Technician Information Technology and Services Used the software for: 2+ years ### "Connect wise" June 3, 2025 3.0 Ok at most, there are others that are Much better. For example: service now can use templates. Connectwise cannot. Pros Has a timer option for tracking time on tickets but must be enabled if the module is available otherwise will fail. Cons Time management Must be done manually. Schedule could be used in addition to Schedule with overlay but it's redundant. Review Source DM David M. Operations Director Information Technology and Services Used the software for: 2+ years ### "Does what it says on the tin" September 3, 2025 4.0 generally good. Apart from the logout sso issue above. Pros easily to use integrates well with other programs Cons the SSO is awful, logs out regularly (2-3 times a day) Review Source KG Kevin G. MSP Support Leader Information Technology and Services Used the software for: 1-2 years ### "RMM delivers strong ASIO integration" September 3, 2025 5.0 Great experience using ConnectWise RMM for remote management, aside from the occasional support delays. Pros ConnectWise RMM offers strong ASIO integration and reliable tools, but the support clarity can improve. Cons Overall a solid RMM solution with helpful automation; the clearer support would make it even stronger. Review Source SH Steve H. systems Education Management Used the software for: 2+ years ### "love using screenconnect" September 4, 2025 4.0 Pros We like Remote Access/ Screen Connect features to access end-user laptops. live monitoring of servers is helpful and ability to get on them remotely Cons Cost is a little steep for how much we use it in our environment. Also really don't make much use of the RMM inventory tracking side of it, since we have so many other tools available though endpoint protection, etc. We also use intune as well so really haven't made use of app deployment or scripting Review Source MR Mark R. SVP Real Estate Used the software for: Less than 6 months ### "A simple yet powerful tool " November 2, 2025 5.0 It has really reduced downtimes and allowed employees to do what they need to since we can deploy updates easily. Pros The ease of use and broad benefit of being able to manage our network environment using it was a big factor in deciding to deploy it across the company Cons Early on in the first few days of use, it was working well and gave some of us the false confidence that we knew what to do next, only to make a mistake. The help section was a big lifesaver. Review Source LB Lea B. Service Coordinator Information Technology and Services Used the software for: Less than 6 months ### "New User and enjoying it so far" September 8, 2025 4.0 Was quick to pick up most of the features....still learning. I like all the help articles available. Pros Easy of use and reporting, haven't used for that long so still figuring out all that it has to offer. Looking forward to using it! Cons Fairly new to using this product, but nothing that I have come across that I don't like. I picked up the basics very easy. Review Source PL Pedro L. It Consumer Electronics Used the software for: I used a free trial ### "ConnectWise RMM helps me manage all my IT assets smoothly and easily." October 3, 2024 4.0 Pros Great remote monitoring and management capabilities, easy to use interface. Cons Sometimes the interface is a bit slow, could use some performance improvements. Review Source FP Fernando P. Administrative Computer Software Used the software for: 2+ years ### "ConnectWise RMM helps me manage my IT infrastructure seamlessly and efficiently!" September 1, 2024 5.0 Pros The remote monitoring and management features are robust and user-friendly, making my job easier. Cons The interface can be a bit overwhelming at first and may require some time to get used to. Review Source TC Thalia C. Customer Success Manager Information Technology and Services Used the software for: Less than 6 months ### "CSM for an MSP in RI" September 6, 2023 5.0 The main part I use on the RMM is the reporting tool - and I do wish that this experience was a bit more user friendly. Since this integrates with tools, would be great to see that on the reporting side. Pros I truly like the ease to remote into a device - this is probably the BEST feature and most important. Coming from an LSP, we would use things like any connect or TEAMS but with having this RMM tool we can get into ANY of our devices which helps our clients immediately instead of in 2-3 business days. Cons I wish it was able to see ALL the devices a client has not just workstations and servers. Review Source PC Peter C. CEO Information Technology and Services Used the software for: 6-12 months ### "Good RMM with Nice Automation" August 1, 2022 4.0 Its been fair to good... Pros Its a nice RMM and I like the ability to create custom monitors and automated actions. Cons I wish there were more integrations available. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Review Source BC Billy C. CEO and Technician Information Technology and Services Used the software for: 2+ years ### "Backstage and multi-platform support" September 12, 2025 4.0 I was originally a Continuum customer, and although we lost LogMeIn (it had way faster file transfer speeds), we got ConnectWise and Backstage filled in most of the gaps and even solved some strange problems for us that LogMeIn couldn't. Scripting is still meh, but at least I can whip up a powershell script and blast it out to 600 computers. Pros I like that it has Linux, Windows, and Mac support. Backstage is a must have tool for my remote MSP technicians. Being able to provide my customers with secure remote access to their work computers is very nice as well. Cons Tech debt. A lot of core components are still remnants of the Software as a Service Zenith On Demand days and it's starting to show. The certificate debacle has also led my customers to asking "what is this weird icon that just showed up one day down by my clock?" because they are told to report suspicious software. The inability to brand that icon or customize the chat window it opens is super disappointing. Last thing, SentinelOne integration. I buy S1 from you, but my integration is broken and the issue has been backlogged for over a year. I haven't gone all in on S1 because the RMM won't integrate with S1 and I can't install it easily. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.