# ConnectWise RMM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ConnectWise RMM the right Managed Service Providers (MSP) solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/239557/ConnectWise-RMM/reviews --- ConnectWise RMM 4.2 (71) [View alternatives](https://www.capterra.com/p/239557/ConnectWise-RMM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ConnectWise RMM Ease of use 4.2 Customer Service 3.7 ## Pros and Cons in Reviews JW James W IT Operations ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “The automation features have saved us a significant amount of time on routine maintenance tasks, and the monitoring capabilities provide us with good visibility into our client systems. Although there was an initial learning curve, the time investment was worthwhile for the efficiency gains we achieved.“ September 4, 2025 TS Tristen S CLX Tech SupportComputer Hardware, 51 - 200 employeesUsed the software for: More than 2 years. “Anytime a customer tries to connect with the code and it downloads the connectwise program, windows gives an error letting them know the program is not commonly downloaded and they must click the three dots and then keep. Once it launches it flags it again as an untrusted program which looks really suspicious when trying to get a customer to let us into their pc.“ September 8, 2025 MM Mason M Service Desk EngineerInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “The automation capabilities are strong, allowing us to streamline patch management, monitoring, and routine maintenance tasks across multiple clients.“ September 12, 2025 AL Adam L Dir of Consulting ServicesInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Being able to recall patches, or individually push a single patch a specific customer only are pretty large oversights in terms of functionality.“ September 8, 2025 LL Lance L Project ManagerInternet, 11 - 50 employeesUsed the software for: 1-2 years. “We were able to intergrate over 4,000 customers easily into new ticketing systems. And improved our remote sessions.“ October 26, 2025 BC Billy C CEO and TechnicianInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “The certificate debacle has also led my customers to asking "what is this weird icon that just showed up one day down by my clock?" because they are told to report suspicious software.“ September 12, 2025 BM Brazola M Customer Support AgentInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Some of the pros from using ConnectWise RMM are its user friendly interface, remote access, and all in one platform with intelligent alerts.“ December 30, 2025 AL Adam L Dir of Consulting ServicesInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Small things like 'Scheduling a reboot with a popup for the end user' have been broken for over a year, but available to try and use in the interface.“ September 8, 2025 ## Showing most helpful reviews Showing 1-25 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Erick L. IT Tech II Computer Networking Used the software for: 6-12 months ### "Amazing RMM tool" December 10, 2025 5.0 My overall experience was great & ConnectWise RMM makes it simple to analyze issues regarding to PC in the monitoring software. I had no issues installing the RMM tool & providing great CS to clients in reach. Pros Very quick and smart remote management monitoring software. I use this a lot to perform work (troubleshooting) & prevent client disruption or identify problems quickly. Cons Pricing does punish you but does make your life easier in terms of work. In addition, the UI could also be improved. Review Source CM Charles M. Owner Computer Networking Used the software for: 1-2 years ### "ConnectWise - A refresh review" September 8, 2025 4.0 A positive experience so far, their Tech Advantage service is a great addition of you don't have the time or just require a little more help. Pros Installing agents was somewhat easy, the platform is easy to use for the monitoring of client devices and the integration with other products is good. There are quite a lot of different alerting configuring that can be setup wither that be simple of complex, remote access via Screen Connect is fast. Cons No pricing for MSP's to lookup if we wanted to setup new services, we have to go through an account manager first. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM The Tech Advantage and server care features of ConnectWise Switched from [Atera](https://www.capterra.com/p/144309/Atera/) To make use of the Tech Advantage and server care features of ConnectWise Review Source AL Adam L. Dir of Consulting Services Information Technology and Services Used the software for: 1-2 years ### "I give it a B" September 8, 2025 3.0 It's been ok, there are some granularities missing, especially around patching. Being able to recall patches, or individually push a single patch a specific customer only are pretty large oversights in terms of functionality. The entire patching process needs an overhaul so that we can more easily/accurately patch across varying customers with varying schedule needs. Pros I think the dashboard is nicely laid out. It gives me good filtering options to narrow down groups of PC/Server over various customers. Cons I don't like when things are available to use in the menu, but are broken and deemed unsupported. Small things like 'Scheduling a reboot with a popup for the end user' have been broken for over a year, but available to try and use in the interface. Let's get that simple thing fixed! Switched from [N-central](https://www.capterra.com/p/13803/N-central/) Cost and product consolidation were the primary considerations. Review Source DF Dominick F. Chief Technology Officer Information Technology and Services Used the software for: 2+ years ### "Don't believe the haters, RMM actually works well" September 3, 2025 5.0 Despite the fact that this is more costly than Automate was its worth it. I'm not paying staff to maintain Automate servers and time is saved by the usability of the interface. I love that integrations are added almost monthly at this point and it's truly making our ability to manage viewable under one pane of glass which has been my goal for my technicians for over a decade. Alerts sync directly with CW PSA and none are missed. This has made our time with RMM very fruitful and we will continue to use it for the foreseeable future. Pros We switched from CW Automate to CW RMM when it first came out and we have never been happier. This was the right choice for us and really pushes the needle of a cloud first organization. Our technicians are able to perform all the tasks they performed in Automate and then some with the ability to easily access tools without jumping through pop-up after pop-up like in Automate. Cons In the beginning it was a little rough but you can tell that their was massive investment over the past few years. Whereas there were some issues initially with monitoring VMWare appliances those issues are now null. Support is a little lacking in some areas if it's a specific issue in RMM but usually I can get a response the same day. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM We know ConnectWise and the migration process from Automate to RMM was seamless. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Wanting to move to the cloud and have the ability to save time maintaining our own system. Scalability was also a factor as our Automate server started to slow down as we gained more customers and it was a challenge to increase resources. Review Source CL Chris L. CTO Information Technology and Services Used the software for: 2+ years ### "Connectwise RMM has proven to be an excellent product." September 11, 2025 5.0 Excellent. A few hurdles and unexpected roadblocks. But an overall great experience. CW RMM brings a lot to the table but will only be as useful as the time you spend developing it. Out of the box, NOC provides tried and tested monitors for alerting to get you going. But the real benefit comes from building out the automation. Pros I came for Automate but stayed for the UMM and managed services. Overall, CW RMM provided a reliable and easy to use monitoring and management tool with the integration options we needed to continue adding value to our managed service offering. Plus, we were already a Screenconnect remote access client before the CW acquisition, so it was one less thing we needed to learn how to operate and administer. Cons Like anything, it's difficult to transition business systems but CW provided dedicated resources to onboard, migrate, and implement CW RMM. At the time, there wasn't one to one features from Automate to CW RMM and that caused a negative impact on our processes. We didn't identify those differences, and we weren't informed about them prior to signing. Fortunately, much of those issues have been rectified in CW RMM plus Asio UMM brings on considerably more that allows all departments to operate out of the same interface. Alternatives considered [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM I had made that comparison when signing up for Automate. At that time, they didn't have anything close to what Automate offered. When moving from Automate to CW RMM, I did consider Kaseya which had a few pros and cons in comparison but not enough price savings to transition to another ecosystem. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) At the time it was called Labtech. While a great product that's highly flexible it didn't match our MSP model as well as CW RMM. Review Source AR Amy R. CEO Information Technology and Services Used the software for: 2+ years ### "Owner / Operator " September 8, 2025 3.0 You completely ignore sales and marketing in RMM -- the platform can do so much more, and you choose to make it super technical as a platform -- guess what -- we need AI / we need automations, and we should have these in our packages and prepared for us to use and integrate monthly. We need a platform to operate our businesses, and we would pay more for one to do that and do it well. And this must include sales and marketing. Pros I like the integrations, fresher GUI and I understand the roadmap to bring all modules together, but it lacks the automations easily deployed. Cons I think CW is in a terrible position on releasing automations on ASIOS -- it puts you in direct competition with Rewst / PIA etc....all company's critical to your vendor revenues but I think it's simply rotten as a position. You have all of these scripts and don't share with subscribers of your very very expensive solution. Really? Come on man --- empower us and stop trying to play both sides. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM We see the fully integrated platform as a major powerhouse -- when it matures but right now we are still not satisfied. Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) Kasya's culture is terrible and we didnt want to keep products with them. Review Source NG Nate G. Centralized Services Administrator Information Technology and Services Used the software for: 2+ years ### "A Great RMM But Needs Some TLC" September 3, 2025 5.0 Overall, I have loved the product and built some very powerful automations and use cases. Between the automations and reporting, I could cover most needs for an MSP servicing SMBs no problem. Pros It is fairly straightforward and easy to use with a very modular design. It is also frequently getting updates. Once agents are deployed, you can quickly remote access devices. It is also easy to use the out of box monitors or create your own monitors and attach automations to them. The included BrightGauge subscription also makes reporting easy and highly customizable. Cons Release dates on updates are often missed or changed. Certain important functions like running automations as the logged in user took a long time to develop. Support does not always understand the issue and escalating issues can be a pain without involving partner success managers. Alternatives considered [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM ConnectWise RMM had everything we needed and did not have active security issues. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) N-Central was older, out of date, on-prem, and did not offer all of what we needed. Review Source PR Patricia R. President Marketing and Advertising Used the software for: 2+ years ### "Better than Sliced Toast." September 3, 2025 5.0 Since my husband passed away leaving me with the job of server monitoring I find this product indispensable. Prior to its use, if we identified a server issue we had to log into the troubled server. Since there are several servers, this process was not always reliable nor quick. Connectwise changed all that. Pros We’ve been using ConnectWise RMM for years, and it has truly been a lifesaver for our IT team. When server issues arise, any one of our certified technicians can log in remotely and resolve problems, apply updates, or monitor processes with ease. It works nicely with our alert system, giving us peace of mind that issues are caught and handled quickly. I consider it “fingertip technology” — everything we need to keep servers running smoothly is right there. The benefits far outweigh the cost, and I’d recommend it to any IT department looking for a reliable remote management solution Cons Cost, but it's not really bad at all. Perhaps come up with its own alert system that can tie into remote access, where the user selects what needs to be monitored. Switched from [Uptimerobot](https://www.capterra.com/p/234440/Uptimerobot/) reliability, ease of use, convenient where the other system just worked on one system. Review Source JP Joel P. CIO Information Technology and Services Used the software for: 1-2 years ### "18-month in and going strong." August 29, 2025 4.0 CW RMM provides an upgrade in functionality from Labtech and the integration into the overall CW ecosystem. However, not all of the new services are "fully backed" so we are looking forward to seeing things like vulnerability scanning improve over time. Pros We transitioned from Labtech to CW RMM 18 months ago. The ability to remotely manage and support people on their devices continues to be excellent. We make heavy use of fields like Friendly names and last contact, last reboot, along with the enhanced access to the "backstage" to connect to devices without disrupting the enduser. While it is has taken time to rebuild deployment and reporting scripts, that feature is crucial to ongoing support. In addition, the "single pane of glass" approach to all inventory, patching, vulnerability scanning is beneficial for those tapping into the full license stack. Cons We just started evaluating the new vulnerability scanning service and moving from identification of vulnerability to remediation is not as seamless as we would hope. Also, it would be great to have the "last contact" field visible in the devices view (we have to pull a report to get that data currently). Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) ConnectWise EOL and movement to an ecosystem. Review Source MD Mike D. Owner Information Technology and Services Used the software for: 6-12 months ### "Good decision so far to migrate from Automate to CW RMM" September 8, 2025 4.0 I'm happy with the move from Automate. There are pros and cons of course, but I think the simplicity and ease of use outweigh any cons so far. Pros The ease of use and scripting capabilities is great. Integration with ScreenConnect and Axronis CyberProtect have been invaluable. Cons Lack of integration with tools like EZDeploy and a poor integration to Liongard. I wish the Asio platform was more baked and better executed with integrations for Manage and CPQ. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Reason for choosing ConnectWise RMM Familiarity and relationship with ConnectWise along with product features and roadmap Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) ease of use was a big factor for us as well as the opportunity to redeploy with a fresh configuration and setup Review Source CW Cayden W. System Administrator Business Supplies and Equipment Used the software for: 1-2 years ### "Connectwise RMM Review" September 8, 2025 4.0 Overall, I am happy with the service the RMM has provided. It's easy to setup and maintain. While you pay a decent amount, it feels up to standard. Pros Automation and patching. It's helped the company to save time and keep up to date with critical security patches. Cons The UI feels like it can have some improvements. The cost is also towards the upper end of RMM packages. Alternatives considered [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Reason for choosing ConnectWise RMM The company wanted the highest amount of protection Review Source TB Trevor B. IT Director Information Technology and Services Used the software for: 1-2 years ### "Still feels like its in the works" September 22, 2022 4.0 overall I like the system we are improving our internal processes and able to handle more. Pros Responsiveness of the system, cloud hosted, integration with connectwise, screen connect Cons Support, or lack thereof onboarding was a joke, i learned it all myself as the onboarding team didn't schedule anything. if its doable within the system support can walk you through it. if you get the development team needs to look into this (happens all the time) you will never hear from them again. there are a few features that are not working (suppressing alerts, moving clients, etc). Alternatives considered [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing ConnectWise RMM price, speed of the system, direction connectwise is moving Review Source JW James W. IT Operations Manager Information Technology and Services Used the software for: 2+ years ### "Solid RMM platform with helpful automation tools" September 4, 2025 4.0 ConnectWise RMM has been a solid choice for our IT operations. The automation features have saved us a significant amount of time on routine maintenance tasks, and the monitoring capabilities provide us with good visibility into our client systems. Although there was an initial learning curve, the time investment was worthwhile for the efficiency gains we achieved. Pros ConnectWise RMM saves us significant time on manual processes by automating routine tasks that used to require hands-on attention. The easy remote access feature allows our team to quickly troubleshoot and resolve issues without needing to be physically present at client locations. We also appreciate the good visibility it provides into system health and performance, which helps us stay on top of potential problems before they impact our clients. Cons We do encounter, on occasion, sync delays, which sometimes prevent us from connecting to devices being monitored. Additionally, some of the advanced features have a learning curve and require additional training to use effectively. Review Source MP Marty P. I.T. Director Construction Used the software for: 1-2 years ### "A Near Perfect Solution For Any Business Network" September 10, 2025 5.0 RMM is a wonderful tool to monitor and control all of our computer assets. It is fairly quick and extremely useful, and I love the fact that it is accessible via the web vs. needing an acutal installed application to access RMM. Pros I think the overall portal design of RMM os easy to use and has a great interface overall. It is great to see all of my connected assets in one plase, for simply monitoring and a quick way to get remote access to all of our devices. I also appreciate the alerts that will show up in their own column, and the ability to pull up easy to read software and hardware reports. Overall I find ConnectWise RMM to be a really great resource for our organization Cons The only thing I really dislike, and actually more of a full blown hate, is that you cannot adjust the column size in the RMM web portal. This is beyond frustrating, as it prevents me from seeing full asset machine names, full user names, etc. It is 2025, and your developers need to get with the times and fix this problem ASAP! I am positive that I am not the only one to complain about this. Review Source RW Rob W. Service Manager Medical Practice Used the software for: 1-2 years ### "Moved to CWRMM from Automate" September 3, 2025 3.0 Its a big laggy but has way more features then automate. Cool that the ticketing and adhoc sessions are built in as well Pros I like the reporting. That has been very helpful as well as the baked in scripting features. Those have been really helpful Cons The views are not as good as Automate was. To many tabs to see the data that should be displayed. Data should be more easily displayed or let us customize the views what is shown Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM The baked in automation and scripting was it Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) We had to and for pricing that was offered Review Source TS Tristen S. CLX Tech Support Computer Hardware Used the software for: 2+ years ### "Great Program" September 8, 2025 4.0 Overall a good program, if the windows not commonly downloaded issue was fixed, this would probably be perfect. Pros Love how it reconnects itself when you lose remote access, it is really helpful. I also like how you are able to do administrative actions. Cons Anytime a customer tries to connect with the code and it downloads the connectwise program, windows gives an error letting them know the program is not commonly downloaded and they must click the three dots and then keep. Once it launches it flags it again as an untrusted program which looks really suspicious when trying to get a customer to let us into their pc. Makes things harder for old people as well as it's not a commonly known practice. Review Source DM David M. Operations Director Information Technology and Services Used the software for: 2+ years ### "Does what it says on the tin" September 3, 2025 4.0 generally good. Apart from the logout sso issue above. Pros easily to use integrates well with other programs Cons the SSO is awful, logs out regularly (2-3 times a day) Review Source KG Kevin G. MSP Support Leader Information Technology and Services Used the software for: 1-2 years ### "RMM delivers strong ASIO integration" September 3, 2025 5.0 Great experience using ConnectWise RMM for remote management, aside from the occasional support delays. Pros ConnectWise RMM offers strong ASIO integration and reliable tools, but the support clarity can improve. Cons Overall a solid RMM solution with helpful automation; the clearer support would make it even stronger. Review Source MA Mike A. Information Systems Director Financial Services Used the software for: Less than 6 months ### "Connectwise RMM is great, the PSA is dated" October 3, 2025 5.0 Great RMM for internal use, use Freshdesk for the PSA. Strong ability to control remote machines for the Service Desk Pros Screenconnect is great for non IT departments to get into business intelligence tools. Automations work well Cons Extensive onboarding process geared towards MSPs and not internal use. PSA environment dated and rigid Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ConnectWise RMM Had other companies with ConnectWise already Review Source JS Josh S. IT Coordinator Information Technology and Services Used the software for: 1-2 years ### "The best RMM tool on the market" May 12, 2025 5.0 Pros Some of the available admin tools in the remote console are the best that are on the market Cons It is pretty pricey for smaller businesses, but it is still worth the money. Review Source NF NELSON F. Office Manager Arts and Crafts Used the software for: I used a free trial ### "GREAT RESOURCE " October 6, 2025 5.0 My overall experience is great. I like the Intelligent alerts & the IT automation. Both of those tools are helpful Pros I like the remote troubleshooting. Resolving issues quickly with fast, flexible, and secure remote access is extremely helpful. Cons I think the software works well & it's been efficient. It really helps stay on top of everything without losing focus. Review Source AZ Ana Z. It Administrative Consumer Electronics Used the software for: 2+ years ### "ConnectWise RMM has helped me remotely manage all my devices with ease. It's a game-changer!" August 16, 2024 4.0 Pros Effortless remote device management and powerful automation features make my work easier. Cons The interface could be more intuitive and user-friendly. It takes time to get used to all the features and functionalities. Review Source LS Lawrence S. R&D Manager Computer & Network Security Used the software for: 2+ years ### "A great RMM solution " June 15, 2023 4.0 Overall a great product which provides us with a lot more than our previous rmm solution did. Pros The ability to have remote access, patch management, asset management, antivirus and backup solutions like acronis or connectwise's BDR solution all in one place. Cons The web portal can definitely use some improvements, specifically when it comes to performance and updating it's reporting. Review Source BC Billy C. CEO and Technician Information Technology and Services Used the software for: 2+ years ### "Backstage and multi-platform support" September 12, 2025 4.0 I was originally a Continuum customer, and although we lost LogMeIn (it had way faster file transfer speeds), we got ConnectWise and Backstage filled in most of the gaps and even solved some strange problems for us that LogMeIn couldn't. Scripting is still meh, but at least I can whip up a powershell script and blast it out to 600 computers. Pros I like that it has Linux, Windows, and Mac support. Backstage is a must have tool for my remote MSP technicians. Being able to provide my customers with secure remote access to their work computers is very nice as well. Cons Tech debt. A lot of core components are still remnants of the Software as a Service Zenith On Demand days and it's starting to show. The certificate debacle has also led my customers to asking "what is this weird icon that just showed up one day down by my clock?" because they are told to report suspicious software. The inability to brand that icon or customize the chat window it opens is super disappointing. Last thing, SentinelOne integration. I buy S1 from you, but my integration is broken and the issue has been backlogged for over a year. I haven't gone all in on S1 because the RMM won't integrate with S1 and I can't install it easily. Review Source YK Yurii K. Technical Support Specialist Non-Profit Organization Management Used the software for: 2+ years ### "ConnectWise 2 Years Later - Still The Best" March 25, 2026 5.0 With all the cons CW is still one of the best remote access tools I have worked in my life. Cons could be inconvenient but overall I still love this product Pros \- Monitors saved our life more than 1 time. - Patching still keeps our system up to date - Learned about 3rd party apps patching - helps to keep applications up to date Cons \- They changed interface a few times again and not for the best - CW is trying to be everything in one app - while some features are good, some are awful. We couldn't make it work with our network drives. - CW support is disappointing most of the time Switched from [Dameware](https://www.capterra.com/p/179422/Dameware-Remote-Support/) Connectwise has more features, easier to use and meets our need more Review Source Similar Products Featured